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Reviews of Wyndham Garden Norfolk Downtown

3.5 out of 5
Wyndham Garden Norfolk Downtown
700 Monticello Avenue, Norfolk, VA

Reviews

6.0
Rating 10 - Excellent. 181 out of 1004 reviews" "
Rating 8 - Good. 212 out of 1004 reviews" "
Rating 6 - Okay. 200 out of 1004 reviews" "
Rating 4 - Poor. 209 out of 1004 reviews" "
Rating 2 - Terrible. 202 out of 1004 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room keys never work after numerous attempts having all reset up and down from 10th floor although they offered another room but know guarantee the view would be same or better so two day stay was okay
Stayed 2 nights in Apr 2024

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Shelby

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 3 nights in May 2024

10/10 Excellent

Carolyn

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property was spacious and satisfied my family’s needs. The staff was the highlight of our stay. The were friendly and accommodating.
Stayed 1 night in May 2024
Response from Wyndham Garden Norfolk Downtown on 6 May 2024
Dear Carolyn,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Arnold

Liked: Amenities, property conditions & facilities
Great Service!
Stayed 1 night in Apr 2024
Response from Wyndham Garden Norfolk Downtown on 6 May 2024
Dear Arnold,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and welcoming. Very good location in reference to ODU for the graduation. Would stay here again. Room was clean and very comfortable.
Stayed 2 nights in May 2024
Response from Wyndham Garden Norfolk Downtown on 5 May 2024
Dear Kevin,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Corrie, south boston

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds were comfortable and the suite was very spacious. It did lack a microwave and the tub drain was extremely slow.
Stayed 1 night in May 2024
Response from -Wyndham Garden Norfolk Downtown on 4 May 2024
Dear Corrie,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

shernell

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Wyndham Garden Norfolk Downtown on 4 May 2024
Dear Shernell,Thank you for taking the time to provide us a rating based off of your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

micaela

Business traveller
Disliked: Staff & service, property conditions & facilities
Gym had no water and was dirty, I had food to warm up in microwave but no utensils available. Room had no iron and no hair dryer and when we called to ask for more towels since they didn’t clean the room they said they had not enough staff to bring towel. Definitely I would not go back
Stayed 2 nights in Apr 2024
Response from -Wyndham Garden Norfolk Downtown on 28 Apr 2024
Dear Micaela,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was anything less than amazing. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Austin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fridge didn’t work
Stayed 1 night in Apr 2024
Response from Wyndham Garden Norfolk Downtown on 28 Apr 2024
Dear Austin,Thank you for taking the time to provide us a rating. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Darryl

Stayed 2 nights in Apr 2024
Response from Wyndham Garden Norfolk Downtown on 28 Apr 2024
Dear Darryl,I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your rating, and it is our hope that you will give us the opportunity to better serve you in the future. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Janice

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front desk staff were cordial & tried to help with no hot water complaint. Property was outdated. We were given rooms on 6th floor via telephone prior to arrival. Upon arrival the 2 reserved rooms were not available & they attempted to put us on different floors. Finally we were give rooms on the same floor. No complimentary breakfast & parking is too expensive. $15 for each night.
Stayed 2 nights in Apr 2024
Response from Wyndham Garden Norfolk Downtown on 22 Apr 2024
Hello Janice,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sadden to hear stay was anything less than great. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations.I am glad you found our staff cordial and helpful. I will share your comments with our team, who I am certain will be encouraged by your remarks. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Tanya

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in time is 4pm. Some in our group could not check in until 4:45p. We’ve never been a hotel that does not do early check in…This hotel can’t stick to their own time of 4p for check in. Bad experience.
Stayed 1 night in Apr 2024
Response from Wyndham Garden Norfolk Downtown on 22 Apr 2024
Hello Tanya,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that certain parties in your group were not able to get in before 4 pm. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Lisa

Liked: Staff & service
The property was a little run down. The area around the hotel did not look safe. It seems to be the ghetto
Stayed 1 night in Apr 2024
Response from Wyndham Garden Norfolk Downtown on 28 Apr 2024
Dear Lisa,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Christopher

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy room, bed moves when sitting in it or leaning on it, heavy dirt in corners, rusty tub, crooked wall art, desk is bowed in the center, I have plenty of pics to show if interested. Never again.
Stayed 2 nights in Apr 2024
Response from Wyndham Garden Norfolk Downtown on 22 Apr 2024
Dear Christopher, Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Riley

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start the beds were on casters and the wheels didn’t lock. So my bed literally rolled around all night. The water pressure in the shower was so bad I could barely even use it. The room itself was dated and just gross. I will never be back at the hotel again.
Stayed 2 nights in Apr 2024
Response from Wyndham Garden Norfolk Downtown on 17 Apr 2024
Dear Riley,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a less than pleasant stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Nice place to stay before our cruise! Staff was friendly! Would recommend if you are in the area
Stayed 1 night in Mar 2024
Response from Wyndham Garden Norfolk Downtown on 14 Apr 2024
Dear Jessica,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel nice and or staff friendly. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Have a great cruise!!!

8/10 Good

Shawnda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was near the event I attended. I didn’t have far to drive.
Stayed 1 night in Apr 2024
Response from -Wyndham Garden Norfolk Downtown on 7 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Lisa

Stayed 1 night in Apr 2024
Response from -Wyndham Garden Norfolk Downtown on 28 Apr 2024
Dear Lisa,Thank you for taking the time to provide us a rating. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Todd, Chester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, they were very approachable, and helpful when you asked them a question. The food in the restaurant was good and affordable.
Stayed 1 night in Apr 2024
Response from Wyndham Garden Norfolk Downtown on 6 Apr 2024
Dear Mr. Todd,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our staff friendly and our food to be satisfying. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were absolutely amazing!! They fixed any issues fast and the staff are soooo friendly. Will definitely be returning!!!!
Stayed 5 nights in Mar 2024
Response from -Wyndham Garden Norfolk Downtown on 31 Mar 2024
Dear Angelina,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our team to be friendly and fast acting. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Lili Martinez

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Wyndham Garden Norfolk Downtown on 30 Mar 2024
Dear Kevin,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

robert

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Had to pay $15 to park. Shower was clogged. Could hear joining room next door
Stayed 1 night in Mar 2024
Response from -Wyndham Garden Norfolk Downtown on 24 Mar 2024
Hello Robert,I am sorry to hear about the clogged shower I hope we were able to get you situated during your stay. Our website does inform all of guest that there is a fee for parking on property which is the 15 a night. We hope to see you again.

6/10 Okay

David

Liked: Cleanliness, staff & service
I was worried after reading some reviews. I was pleasantly surprised. The property wasn’t bad. You get what you pay for. This wasn’t a $300 a night property. It’s a little dated but clean and reasonable for the price.
Stayed 1 night in Mar 2024
Response from -Wyndham Garden Norfolk Downtown on 24 Mar 2024
Hello David,Thank you for allowing us the opportunity despite the reviews. We appreciate your feed back and look forward to having you stay with us again soon.

2/10 Terrible

Naja

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse hotel i have ever stayed. I would never stay here again. The elevators were broke, the bed was rolling, the room was dirty, and people were having sex. Terrible.
Stayed 1 night in Mar 2024
Response from Hayat Sadki on 19 Mar 2024
Dear Naja,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not have a pleasant stay with us and you went through all the issues you mentioned. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. At Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Frances

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Hayat Sadki on 19 Mar 2024
Dear Frances,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.I am particularly pleased that you found everything great in our hotel and that you enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

roland

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Wyndham Garden Norfolk Downtown on 30 Mar 2024
Dear Roland,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Andrew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was still dirty from the last guest that stayed. There were no trash bags in the cans.
Stayed 2 nights in Mar 2024
Response from Hayat Sadki on 19 Mar 2024
Dear Andrew,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not ready when you checked in. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. At Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness
You have to pay for parking and they dont include a free breakfast
Stayed 2 nights in Feb 2024
Response from Hayat Sadki on 19 Mar 2024
Dear Michael, Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

LISA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from -Wyndham Garden Norfolk Downtown on 30 Mar 2024
Dear Lisa,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Cynthia, Parkville

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn't like was the dirty floor in my room. Everything else was great. The staff were friendly, knowledgeable and very helpful with any problems.
Stayed 7 nights in Feb 2024
Response from Hayat Sadki on 19 Mar 2024
Dear Cynthia, Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the floor in your was dirty. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Natalie

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
My room trash was already full when I first checked in, there was a roach on the hallways wall just crawling around freely, and the hotel rooms doesn’t have microwaves.
Stayed 2 nights in Feb 2024
Response from Wyndham Garden Norfolk Downtown on 30 Mar 2024
Dear Natalie,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was anything less than great. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Shelby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bathroom water came out yellow and the tub was caked in rust and black mold.
Stayed 1 night in Feb 2024
Response from Hayat Sadki on 19 Mar 2024
Dear Shelby,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had issues in your bathroom. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Sang

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was down for a few hours. Room temperature was set and not adjustable, and cold air was coming out sometimes. Only one staff member filled the reception station. Room was not clean. Hair dryer was not working. Overall I would not book another stay at this hotel.
Stayed 1 night in Feb 2024
Response from Hayat Sadki on 19 Mar 2024
Dear Sang,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not up to your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Overall good
Stay was overall good, workers were very nice and accommodating. Beds were very comfortable but rooms/hotel could use some updating and fix ups
Stayed 1 night in Feb 2024
Response from -Wyndham Garden Norfolk Downtown on 30 Mar 2024
Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Wyndham Garden Norfolk Downtown on 30 Mar 2024
Dear Rebecca,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Amy

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from -Wyndham Garden Norfolk Downtown on 30 Mar 2024
Dear Amy ,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

tobey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
came for funeral
nice location. This is a older hotel and it shows. Could use remodeling
Stayed 2 nights in Jan 2024
Response from Gregory Mascrier, Front Office Manager on 1 Feb 2024
Tobey thank you for staying with us. While I'm happy you enjoyed parts of your stay I'm disappointed you didn't enjoy your stay overall. I would appreciate hearing from you regarding specific issues you experienced during your stay with us.

2/10 Terrible

Martha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse lodge experience
The noise coming from the heating system was terrible the next-door guest was playing games very loud in the next room the walls do not allow for privacy or soundproofing.
Stayed 1 night in Jan 2024
Response from Gregory Mascrier, Front Office Manager on 23 Jan 2024
Martha thank you for staying with us. I'm sorry your stay was disappointing. I looked at our reports and I don't see any noise complaints having been reported to the front desk during your stay, we could have had security give them a noise warning.

6/10 Okay

Aneas

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Gregory Mascrier, Front Office Manager on 23 Jan 2024
Thank you for staying with us Aneas. I'm saddened to see your stay with us did not meet your expectations. I would appreciate hearing from you regarding issues you experienced during your stay with us.

10/10 Excellent

Maximo A

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my night stay
Stayed 1 night in Jan 2024
Response from Gregory Mascrier, Front Office Manager on 22 Jan 2024
Maximo thank you for staying with us. I'm happy to see your stay went so well.

8/10 Good

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nicely decorated and comfortable. I liked the size of the rooms and the amenities available.
Stayed 1 night in Jan 2024
Response from Gregory Mascrier, Front Office Manager on 22 Jan 2024
Thank you for staying with us Kimberly. While I see your stay was not perfect I'm glad things mostly well. I would appreciate hearing from you regarding specific issues you experienced during your time with us.

6/10 Okay

Timothy

Stayed 1 night in Jan 2024
Response from Gregory Mascrier, Front Office Manager on 22 Jan 2024
Timothy thank you for staying with us. I'm saddened to see that your stay with us did not meet your expectations. I would appreciate hearing from you regarding issues you experienced during your stay with us.

8/10 Good

Jessy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gregory Mascrier, Front Office Manager on 15 Jan 2024
Jessy thank you for staying with us. While your stay was not quite perfect I'm glad you had a good stay with us. I would appreciate hearing from you regarding issues you had during your stay.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gregory Mascrier, Front Office Manager on 14 Jan 2024
Thank you for staying with us James. I'm happy to see that you stay went so well. I hope to see you again the next time you're in the Norfolk area.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gregory Mascrier, Front Office Manager on 13 Jan 2024
Larry thank you for staying with us. I'm happy to see that you enjoyed your stay with us. We look forward to hosting you the next time you find yourself in the Norfolk area.

4/10 Poor

Kim

Travelled with family
Disliked: Amenities
It is an average facility. Aged but clean. No extras. We had to ask for things that should have been in the room. Still working on the double billing on the room.
Stayed 2 nights in Jan 2024
Response from Gregory Mascrier, Front Office Manager on 9 Jan 2024
Kim thank you for staying with us. I apologize again for the mix up regarding your reservation, the refund should be processing to return to your account. Regarding items not being in your room I've passed this along to the Executive Housekeeper so that it doesn't happen again.

4/10 Poor

Mercedes

Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on 7 Jan 2024
Mercedes thank you for staying with us. I'm sad to see your stay with us did not meet your expectations. I would appreciate hearing from you regarding the specific issues you encountered during your stay.

8/10 Good

Alicyn

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on 28 Dec 2023
Alicyn thank you for staying with us. I'm sad to see your stay with us did not meet your expectations. I would appreciate hearing from you regarding issues you experienced during your stay. I hope you give us another chance the next time your travels being you to Norfolk.

4/10 Poor

Jennifer

Disliked: Cleanliness
Very disappointed
Not sanitary, I accidentally spilled a little water on the floor, I used thier towel to clean it up and the towel was black. Floors looked like they hadn’t been cleaned in months. The sink was also dirty. My card was double charged when k checked in and it still hasn’t been reversed back into my account.
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on 28 Dec 2023
Jennifer thank you for staying with us. I'm sorry your stay did not meet your expectations. Regarding the floor not being clean I talked with housekeeping leaders this afternoon on new procedures we can implement to prevent this from happening again. As for your bill/card I only see the room charge from expedia and the 100 hold that was then charged 15 for parking.