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Reviews of Mill End Hotel

4 out of 5
Mill End Hotel
Dartmoor National Park, Newton Abbot, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 62 out of 85 reviews" "
Rating 8 - Good. 19 out of 85 reviews" "
Rating 6 - Okay. 3 out of 85 reviews" "
Rating 4 - Poor. 1 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and grounds. The service was excellent.
Stayed 2 nights in May 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for 2 nights to celebrate our special wedding anniversary. We wanted somewhere with character and of a high standard that also had a good restaurant offering. We were not disappointed. We stayed in a superior double room had a lovely view of the hillside. We were impressed by the standard of the room and enjoyed the little extras such as handmade biscuits in a cookie jar and quality shower products etc.The staff were all very friendly and courteous. The restaurant serves a set menu with 3 or 4 choices which changes each night, and all the dishes are prepared freshly from local produce. We hope to return one day.
Stayed 2 nights in Apr 2024

10/10 Excellent

matthew

Stayed 2 nights in Apr 2024

8/10 Good

Esme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fact it was in a quiet, peaceful and pretty location with good access to the Castle Drogo Estate so by a lovely walking area. Am sure that in the summer months it would be lovely to be able to sit outside in the garden where there were table and chairs set up for same. Also liked that there was afternoon tea laid on if you so desired same.
Stayed 1 night in Mar 2024

10/10 Excellent

john, Southamton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, friendly staff and amazing food!
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Terry

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and all the staff were wonderful. The food was delicious especially the breakfast. The walks and location was perfect. Our Labrador was well looked after. The hotel is very dog friendly. The only minor issue was that the room and lounge was cold until the log fire was lit in the lounge and the heating was switched on at 6.00 pm. We will look forward to returning.
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing food
The best food I’ve ever eaten in a hotel restaurant.
Stayed 1 night in Nov 2023
Response from Emma on 26 Nov 2023
Dear Richard,I am so pleased to read that you enjoyed your stay and food at the Mill End!We look forward to welcoming you back again in the future.Kind regardsEmma

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
I have used this hotel several times and am always impressed by its consistently high standards. Dinner was superb and I congratulate the chef and staff for maintaining high standards.
Stayed 1 night in Nov 2023
Response from Emma on 26 Nov 2023
Dear Nigel,I am so plesaed to read that you enjoyed yet another stay her at the Mill End!We look forward to welcoming you back again soon.Kind regardsEmma

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot wait to return!
Our favourite retreat for a relaxing stay. As always everything was perfect. Cannot wait to return!
Stayed 1 night in Aug 2023
Response from Emma on 20 Sept 2023
Thank you for your lovely score.I am so pleased you enjoyed another visit to the Mill End!We can not wait to welcome you back again!

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every fine
Stayed 2 nights in Jul 2023
Response from Emma on 31 Jul 2023
Thank you for your lovely score.I am pleased that everything was well with your stay.We look forward to welcoming you back in the future.Kind regardsEmma

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Emma on 31 Jul 2023
Thank you for your lovely score.I am pleased that you enjoyed your stay with us.We look forward to welcoming you back in the future.Kind regardsEmma

10/10 Excellent

Fiorella

Stayed 2 nights in Jul 2023
Response from Emma on 31 Jul 2023
Thank you for your lovely score.I am pleased that tyou enjoyed your stay with us.We look forward to welcoming you back in the future.Kind regardsEmma

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely pleasant stay of one night
Stayed 1 night in Jul 2023
Response from Emma on 31 Jul 2023
Thank you for your lovely score.I am pleased that you enjoyed your 1 night stay with us.We look forward to welcoming you back in the future.Kind regardsEmma

10/10 Excellent

Haipeng

Stayed 1 night in Jun 2023
Response from Emma on 31 Jul 2023
Thank you for your lovely score.I am pleased that everything was well with your stay.We look forward to welcoming you back in the future.Kind regardsEmma

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Emma on 10 May 2023
Thank you for your great score.We look forward to welcoming you back in the futureKind regardsEmma

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Emma on 18 Apr 2023
Dear Trevor,Many thanks for your great score.We look forward to welcoming you back in the future.Kind regardsEmma Pick

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding anniversary stay
weekend stay for wedding anniversary. Great stay and location for walks as we took our dog and the staff were great provided everything that you required and treats for the dog. the only thing that I would say is the price for evening meal was rather expensive the meals were good but expensive it would pay to have 2 different menus so as customer can choose. We would definitely stay here again and will be planning on booking for another weekend stay
Stayed 2 nights in Nov 2022
Response from Emma on 18 Apr 2023
Dear Malcolm,Many thanks for your lovely score.I am so pleased to read that you enjoyed your Anniversary stay.We look forward to welocming you back in the future.Kind regardsEmma Pick

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic find
Excellent location, brilliant service and outstanding food
Stayed 1 night in Dec 2022
Response from Emma on 2 Jan 2023
Dear Maria,Many thanks for your great score.I am pleased to read that you found the service brilliant and loved the food.We look forward to seeing you again the future.Kind regardsEmma

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Emma on 21 Nov 2022
Thank you for your 10/10 score.Kind regards

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mill End Hotel
We really enjoyed our stay,the suite was clean and comfortable with a lovely balcony,unfortunately the weather was awful,so we couldn’t use it or go on the planned walks.The breakfast was outstanding with a lovely buffet and a comprehensive menu.We thought that the dinner menu was limited and quite expensive,but the restaurant was lovely and the service outstanding,if the weather had been better it would have made a huge difference.
Stayed 4 nights in Sep 2022
Response from Emma on 16 Oct 2022
Many thanks for your lovely review.We are so pleased to read that you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

Penelope

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Emma on 16 Oct 2022
Many thanks for your great score.We look forward to welcoming you back in the future.

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022
Response from Alex on 19 Jul 2022
Hi Teresa, Thank you so much for the review. Hopefully we'll see you back again soon! Kind Regards, Alex

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend away good food and fab service
Gorgeous rooms, fabulous food worth booking in for the dinner at the hotel reasonably priced for the quality of the food. Good local produce plenty of breakfast and good level of choice. Very dog friendly but not obvious from decor etc. we felt bad about dog staying at home lol.
Stayed 2 nights in Apr 2022

10/10 Excellent

Victoria

Stayed 1 night in Apr 2022

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short break destination
More than dog friendly. Great location. Fantastic food
Stayed 1 night in Feb 2022
Response from Emma Pick on 7 Mar 2022
Thank you for your lovely review. We are glad that you enjoyed your stay with us. Kind regards Emma Pick

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete relaxation
Lovely stay
Stayed 1 night in Feb 2022
Response from Emma Pick on 28 Feb 2022
Many thanks for your lovely review and great score. We look forward to welcoming you back to the Mill End in the future.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Emma Pick on 28 Dec 2021
Many thanks for your great score. We look forward to welcoming you back to the Mill End in the future.

6/10 Okay

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Colin

Liked: Cleanliness, staff & service
Great Location
Fantastic location for exploring the Moors, well equipped hotel for walkers and those with dogs. I only gave a low score on some points as we were in a 'dog friendly' room that was a little tired on decor, we were on a anniversary weekend and i thought i had booked a upgraded King room (certainly paid for it) but was disappointed on out room.
Stayed 2 nights in Oct 2021
Response from Emma Pick on 28 Dec 2021
Many thanks for your score. I shall pass your review onto the General Manager and we will look in to where we can improve.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat visit
Initially disappointed. Arrived early and waited till 2.30pm as shown on hotels.com arrival time. Then told to wait till 3.15 as per hotel policy. Rooms not ready but no attempt to check. From thereon it was up hill. Beautiful room, food was impressive and best of all even though we forgot to say gluten free for my wife when we ordered they brought everything knowing she was gluten free. The restaurant system was clearly on top. Well done chefs it was perfect food and wine.
Stayed 1 night in Oct 2021
Response from Emma on 2 Nov 2021
Many thanks for your lovely score. I am very sorry to read that your arrival was initially disappointing, our housekeeping team keep us continuely updated throughout the day on which rooms are ready to check-in if it is before check-in time of 3.15, therefore this is posssibly the reason for a member of our team to not attempt to check when you arrived at 2.30pm. Thank you for your wonderful comments regarding the food and the room we hope to welcome you back to the Mill End in the near future. Kind regards Emma

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Emma on 2 Nov 2021
Many thanks for your lovely score. We hope to welcome you back to the Mill End in the near future. Kind regards Mill End Team

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for two nights in a junior suite and our view was beautiful, the room clean and has lovely character. The staff made the stay extra special, they were relaxed, accommodating and kind, I found it to be a very special place in a great location.
Stayed 2 nights in Oct 2021
Response from Tara on 5 Oct 2021
Thank you that is so lovely to hear and we are so pleased you enjoyed your stay!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel in a beautiful part of the world. Lovely room. Well-organised booking system for meals ensured no long waits.
Stayed 1 night in Sep 2021
Response from Emma on 19 Sept 2021
Many thanks for your lovely comments, we are so glad you enjoyed your stay with us and hope to welcome you back in the future. Kind regards Emma Pick Reservations

10/10 Excellent

Tamara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with lots of walks from the hotel. Very dog friendly. The only trouble we had was with our Expedia booking - funds paid almost 2 months prior to our stay were not transferred to the hotel so I had to pay in full again and contact Expedia to refund the payment. Best to book direct with the hotel.
Stayed 3 nights in Aug 2021
Response from Suzanne on 31 Aug 2021
Thank you for staying with us. We will match any online rate. We look forward to welcoming you back to Mill End again soon Kind regards Suzanne

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
No flexibility with meal times
Stayed 1 night in Aug 2021
Response from Suzanne on 31 Aug 2021
Thank you for staying with us. We are a small country house hotel and when our hotel is full as it was when you stayed with us we do require guests to book their breakfast and dinner times as it gets very busy. We hope to be able to welcome you back again soon Kind regards Suzanne

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful
Amazing food for dinner and great atmosphere. Everyone obliging and helpful.
Stayed 1 night in Aug 2021
Response from Emma on 17 Aug 2021
Many thanks for your lovely review, we are glad you enjoyed your stay with us. We look forward to welcoming you back in the future. Kind regards Mill End Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Highly recommended
Excellent room, food & service & very friendly & helpful staff
Stayed 3 nights in Aug 2021
Response from Suzanne on 31 Aug 2021
Thank you for staying with us! Come back again very soon Kind regards Suzanne

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021
Response from Suzanne on 31 Aug 2021
Thank you for staying with us and we look forward to welcoming you back again very soon Kind regards Suzanne

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel; poor service
Great little hotel in a nice location but not well set up in terms of service at dinner. We were asked to come down 15 mins before our booked dinner slot but werent actually allowed to sit down to eat till 45 mins later! Not sure why they asking everyone to go down so early and then all sit in a holdong pen in the lounge for so long - would have preferred a call to our room when they were actually ready. Meant we ate very late, there was a big gap between courses as well (30mins plus) to the point where we cancelled our dessert as were ready for bed by the time they cleared our main! Shame because the actual food was amazing. Breakfast was a similar story of a really long wait sitting at the table for 30mins plus before food - not great if you want to get out and about. Hope they improve on the service.
Stayed 1 night in Oct 2020
Response from Suzanne on 26 Dec 2020
Good morning, I apologize for any sub standard experience you encountered with our service. We strive to ensure food is served in a timely manner and consistently move the guests into the restaurant quickly and efficently so the long waits you encountered are odd. I will discuss further with the team to ensure that standards are maintained at all times. Regards, Suzanne,General Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super clean super friendly
Stayed 1 night in Oct 2020

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
The hotel has a wonderful charm about. The staff really make you feel welcome, they are attentive and know their stuff. We felt very comfortable and relaxed. It is a doggy friendly hotel, and it genuinely is friendly towards dogs which is quite rare. Wouldn't hesitate to stay again!
Stayed 2 nights in Aug 2020
Response from Suzanne on 26 Dec 2020
Thank you for your lovely review and we look forward to welcoming you back to the hotel in the not to distant future. Kind regards Suzanne General Manager

8/10 Good

Eliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dartmoor luxury small hotel
Excellent restaurant, comfortable rooms (except for hard pillows), lovely surroundings and a short drive away from Chagford. Overall, very nice but rather expensive.
Stayed 1 night in Aug 2020
Response from Suzanne on 26 Dec 2020
Thank you for visiting us. We appreciate your comments and glad that you enjoyed our service and location. Come back and visit us again soon Kind regards Suzanne General Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, from the room to the food!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Tara on 14 Feb 2020
Thank you so much and we hope to see you again

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away unexpected.
Special place very posh food dinner service was excellent not what I'm use to. Staff putting that extra effort to present dinner and make it special
Stayed 1 night in Oct 2019