Rooftop terrace

Reviews of Selina Catahoula New Orleans

3.5 out of 5
Selina Catahoula New Orleans
914 Union Street, New Orleans, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 396 out of 951 reviews" "
Rating 8 - Good. 280 out of 951 reviews" "
Rating 6 - Okay. 156 out of 951 reviews" "
Rating 4 - Poor. 79 out of 951 reviews" "
Rating 2 - Terrible. 40 out of 951 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

davide, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked, I didn’t realize that I had booked a room in an apartment, but it turned out to be okay. The bathroom was shared with only one other couple. The room was clean and comfortable. The location is central but quiet, so you can rest if you want and, given that it was the first weekend of the Jazz festival, the price was very, very good.
Stayed 1 night in Apr 2024
Response from Management on 13 May 2024
We value your feedback! Thank you for staying with us and we hope to see you again in the near future.

6/10 Okay

kristin

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is ok for a night or two, but I wouldn't stay more than that. The rooms are cute, but a little awkward. The shower was next to the bed. The room didn't come with a blanket, and it was pretty chilly at night. When we asked for one, we were told they were out. They gave us fitted sheets instead. We asked again the next night, hoping some were turned in, but we were just given more fitted sheets. Also noted: breakfast isn't included. Expedia says 'breakfast available," so I just want to note that for future guests. It does cost extra. Hotel staff was really nice and gave us a credit toward the bill to accommodate us. They also gave us some dining recommendations that worked out great, so the staff is wonderful. Like I said, it's great for a few nights, especially since it's located by a few streetcar stops that are really convenient, but I wouldn't stay long or stay here for a business trip.
Stayed 2 nights in Apr 2024
Response from Management on 25 Apr 2024
We really value your feedback as we are improving our entire property. Please allow me to offer this as my sincerest apologies for the inconveniences that we may have caused you during your stay. A representative from my team will be reaching out to you in order to gain more insight on your stay. Kind regards

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 25 Apr 2024
Thank you for your feedback!

4/10 Poor

Arlene

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Management on 22 Apr 2024
We value you as our guest and your feedback it most important to us, in the event that your stay was not a memorable experience, we look forward to reaching out to you, in order to gain more insight on your experience. Someone from our team is planning to reach out to you.

8/10 Good

Olumide

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad!
Stayed 4 nights in Apr 2024
Response from Management on 22 Apr 2024
We value your feedback and are most certainly appreciative that you allowed us to host you during your stay in New Orleans.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank you for your feedback! We are thrilled you enjoyed your stay with us! Please come and see us again!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Tyrell was a big help during my stay.
Stayed 4 nights in Apr 2024
Response from Management on 13 Apr 2024
We value your feedback and are thankful to have hosted you during your stay at our property. Please come back and see us again.

6/10 Okay

Jolyn, Kitchener

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Jordan is a fantastic, outgoing manager who told us about some great local spots to check out. Our initial arrival was disappointing because the bed was broken and a fire alarm was beeping every minute. When we moved to another room, it was a downgrade from what we had paid for and it smelt strongly of mold. We decided to stick it out through the night with windows open and the fan on. After that, the staff was gracious and offered us one of the apartments and it was a beautiful stay. I would recommend the apartments if you come, but the rooms were also fun and quirky minus the above mentioned issues we had.
Stayed 5 nights in Mar 2024
Response from Jordan D. on 25 Mar 2024
Thank you for you feedback! We are grateful that you allowed us to host you during your stay in New Orleans. As we continue to evolve our property, please allow me to offer my sincerest apologies for any inconveniences we may have caused during your stay with us! Moreover, we’re excited you enjoy the experience, come back and see us. Someone from our experience team is reaching out to you! Best regard,

10/10 Excellent

Tabitha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Aracely was very kind to us as soon as we arrived. She quickly found us a room upgrade which made our stay even better! The rest of the staff was very polite as well, always greeting us when we’d pass through the lobby. Will definitely recommend this spot and can’t wait to book my stay here for a future trip.
Stayed 3 nights in Mar 2024
Response from Management on 25 Mar 2024
Thank you for your feedback! Come back and see us!

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the displeasure of staying at [Selina catahoula] in New Orleans, and I must say it was a thoroughly disappointing experience. From the moment I arrived, I knew this was going to be a stay to forget. Firstly, the check-in process was slow and disorganized. The staff seemed indifferent and unhelpful, making me feel unwelcome right from the start. I reserved private rooms with breakfast and got nothing of that. They forced me to pay extra at least $150 to upgrade to private bathrooms for the two bedrooms but even then one bathroom has no door and no curtains. I ask the manager to send me one they did not. Staff were weird acting and some are not willing to help and quiet. The room itself was a major letdown - it was dirty, outdated, and had a musty smell that was hard to ignore. The bed was uncomfortable, and the noise from the street outside kept me up all night. To make matters worse, the amenities promised on the hotel's website were either nonexistent or in poor condition. Overall, my stay at the hotel was a complete waste of money. I would not recommend this hotel to anyone looking for a pleasant and comfortable stay in New Orleans. Save yourself the trouble and find accommodations elsewhere.
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Please allow me to offer this as my sincerest apologies for the experience you had during your stay on our property. We ensure that our guest have a memorable experience throughout the entire stay in New Orleans. To make this right for you, I have the General Manager reaching out you you via phone call to ensure we resolve this matter along with gaining more insight on your dissatisfaction. Kind regards. Management Team

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we enjoyed our stay. We were given a complimentary drink from the bar when we checked in. There is no fridge or microwave in the room. Not a problem for us, but just wanted to note that for future guests to the property. We had problems connecting to the WiFi as well as getting our tv to work with the Roku that is provided in the room. The hotel did give us the hotel password to connect instead of using the guest WiFi so we just mirrored my phone to the tv to watch tv. The water pressure was pretty low and the shower/sink never got hot. There was a dehumidifier in the room which helped the mugginess. The staff was very friendly and helpful. The location is a few blocks from the French Quarter so no need for ride share or a cab.
Stayed 3 nights in Feb 2024
Response from Management on 22 Apr 2024
We value your feedback as our guest. Please allow someone from our team to reach out to you in order to gain more insight on your stay with us.

10/10 Excellent

Gal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibes in this place are amazing. The design is beautiful. Bed super comfy.
Stayed 3 nights in Feb 2024
Response from Management on 27 Mar 2024
We value your feedback, thank you! We hope you come back and stay with us soon.

2/10 Terrible

Alba

Travelled with partner
Disliked: Cleanliness, amenities
There was no hot water, no heat, the room smell mildew, there was no remote control.
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Loved the hotel, but I booked a private room and was given a room with a shared bath. Not sure where the breakdown occurred btw hotels.com and the hotel itself
Stayed 1 night in Feb 2024
Response from Management on 27 Mar 2024
Thank you for your feedback, we hope to see you soon.

2/10 Terrible

Chevea

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The air didn’t work and the room smelled like cat urine. The carpet was filthy
Stayed 2 nights in Feb 2024
Response from Management on 27 Mar 2024
Please allow me to offer my sincerest apologies for the inconveniences we caused you during your stay with us. Since then, our team is working diligently to contact you to gain more insight on your stay to rectify the issues. Thank you

6/10 Okay

Raven

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wouldn’t recommend
I booked a “standard” room through hotels.com, but was provided an “economy double” upon check-in. The room was extremely humid & the wall unit did very little help, as I had to turn the fan all the way up and put the temp on almost 55 degrees for humidity relief & the room only comes with sheets, no blanket or comforter set. The bed is pretty uncomfortable & reminds me of a hostel or college dorm. The exterior & the courtyard are very nice and the vision for the guest rooms is eclectic, but could be executed better for comfort. I wouldn’t stay again, especially not for the $246 I was charged.
Stayed 1 night in Feb 2024

6/10 Okay

John, Baton Rouge

Liked: Staff & service, amenities
This was my second stay at the property. Pretty good price for Mardi Gras and decent location. The rooms are small but I was aware of that when booking . Room had a moldy smell and was so so clean. The shower in this room was tiny. Be aware the showers are in the room do not allow for any privacy if sharing a room.
Stayed 4 nights in Feb 2024

8/10 Good

Di

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Like rooms, quiet, clean. close to everythiny. warning to those visiting new orleans. when it rains, the streets are like a river.
Stayed 7 nights in Jan 2024

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
There was loud music playing until 12:30 throughout the hotel. I was not able to sleep and I did not know this prior to booking.
Stayed 2 nights in Jan 2024

6/10 Okay

Jonovan

Business traveller
I was there in the winter and the heat wasn’t working in my room. First night, no one could fix it so I slept with all my clothes on plus jacket. Next day maintenance was supposed to fix it but never did. Staff didn’t make sure I was comfortable. Later another staff member came on duty who was very helpful. She tried several rooms until we could find one with the heat working. (And that was a lot of tries). The location was very convenient but the two male staff members didn’t help at all with making sure I was comfortable.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked for a different room due to be placed right behind the front desk and request was denied . The walls are so thin I heard everytime some check in or when the employees were having a full conversation. I don’t recommend and won’t be going back
Stayed 1 night in Dec 2023

8/10 Good

LISA

Liked: Cleanliness, staff & service, room comfort
The management and staff at this hotel were excellent. But the hotel itself needs improvements. Our room did not have a refrigerator as it should have. We had no tv remote on the first day. When we were brought one, the tv didn’t work. A staff member was able to fix this. No ice machines were working on our first 4 days. And God only knows who decided on the paint design for our room but it was terrible. The wall had these design painted on it which looked like large amoebas. Who wants to lay in bed looking at something that is a reminder of bacteria. Not pretty. We did like the location. It is about 8 blocks from the French Quarter, convenient to restaurants, entertainment and within about a fifteen minute brisk walk from everything we wanted to see. Thank you to the staff as they were friendly and helpful.
Stayed 7 nights in Dec 2023

2/10 Terrible

Shuvendu

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a terrible place to stay. First of all, when a room has a shared restroom, that should be mentioned clearly. I found that after arriving the hotel. The heating and cooling is central. Although they say, heating and cooling included, you get no advantage of that. I could not sleep well because of extra cold room. They don’t have blankets too. Room is very small, and not clean. My room had a corner small window with no certain. Could not sleep in the morning because of sunlight. Room service was bad. Didn’t even come to change the bed sheets and everything. Wifi signal was weak too. Overall horrible experience. Won’t recommend at all.
Stayed 7 nights in Dec 2023

8/10 Good

Edson

Liked: Cleanliness, property conditions & facilities
very quiet and convenient place .
Stayed 3 nights in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dominique

Stayed 2 nights in Nov 2023

6/10 Okay

Hayley

Travelled with partner
Liked: Staff & service
The Selina Catahoula is a decent place to stay if you’re passing through the city and are staying for a night or two and looking to get a good deal on your stay. However, wouldn’t exactly recommend staying here for a long period of time. From our experience, the room was pretty dingy which didn’t make for the most comfortable experience. Some of the things we noticed and didn’t care for: water took some time to heat up, the A/C unit made noise even when it was turned off, and the rooftop bar — which was pretty loud between the blaring music and people yelling until after midnight. However, I’m sure you can avoid this part if you request one of their indoor rooms for your stay. The staff were really pleasant throughout our stay, they were kind and even provided us with recommendations on where to spend our time. While I didn’t love our room, the staff, along with the very walkable location of the hotel, made up for this. But we likely wouldn’t stay here again.
Stayed 2 nights in Oct 2023
Response from Front Desk Team on 29 Nov 2023
Hi Hayley, we're sad that your experience with us was less than awesome due to the water, A/C unit noise, and room accommodations. We are so sorry your stay was interrupted by loud noises. We always want to do our best to accommodate all our guests, those looking for a party, and those looking for peace and quiet. I'm sorry we were not able to deliver that for you. I hope you'll consider staying with us again when it aligns with your travel plans.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Martin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There’s a rooftop bar that is comically loud above the hotel rooms. Rooms were small, and they had some pest issues (drain flies in the shower). Since the shower is open to the room the flies were all over the room. The decor and everything was nice, and it’s a great location for the price. Fine for a night or two but wouldn’t want to stay there much longer than that.
Stayed 2 nights in May 2023
Response from Nathaniel on 26 Aug 2023
Thank you for sharing your detailed feedback regarding your recent stay at our establishment. We value your input and take your comments seriously as we continuously strive to enhance our guests' experiences.We're pleased that you appreciated the decor and ambiance of our hotel, as well as the convenient location we offer at an affordable price. Your feedback regarding the rooftop bar's noise level is duly noted. We understand that excessive noise can be disruptive, and we apologize for any inconvenience this may have caused during your stay. We will definitely look into ways to better manage noise levels to ensure a more comfortable stay for our guests.We apologize for any inconvenience caused by the pest issues you encountered in your room. We take cleanliness and maintenance seriously, and we're sorry that this aspect of your stay did not meet our usual standards. Our team is actively addressing this issue to prevent any recurrence.We understand your concerns about the size of the rooms and the layout of the shower. While we aim to make the most of our space, we acknowledge that preferences can vary, and we appreciate your honest assessment.Your feedback is instrumental in helping us improve, and we will work diligently to address the areas you've highlighted. We hope that you were still able to enjoy your time in the city and take advantage of our central location. If your future travels bring you back to the area, we would welcome another opportunity to provide you with an even more enjoyable stay. Please feel free to reach out to us if you have any further suggestions or concerns. Thank you for choosing us for your stay.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
I have always loved the pictures of this place online and wanted to stay here…we so enjoyed everything about the place.The little bar and restaurant is great, the upstairs rooftop bar is really quaint and everybody on the staff was fabulous. We will definitely be back!
Stayed 1 night in May 2023
Response from Nathaniel on 26 Aug 2023
We're absolutely delighted to hear about your wonderful experience at our establishment! Thank you so much for sharing your positive feedback with us.We're thrilled that our online presence lived up to your expectations, and that you enjoyed every aspect of your stay, from the charming little bar and restaurant to the quaint rooftop bar. It's heartening to know that our staff played a role in making your stay special. We always strive to provide exceptional service to our guests, and we're glad to hear that our team made a positive impression on you.Your intention to return means a lot to us, and we can't wait to welcome you back for another fantastic stay. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. We're here to ensure that your next experience with us is just as memorable, if not even better. Safe travels until then, and thank you for choosing our establishment for your stay!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Less boutique hotel and more dirty hostel
Our stay at Selina Catahoula was disappointing to say the least. We booked because we thought a small, boutique-style hotel was exactly what we were looking for during Jazz fest, but it turned out to be a nightmare. Its only redeeming quality was its convenient location and proximity to the French quarter. From overcharging for water at the front desk (vs the bar), to bugs flying all over our room, to not having it properly cleaned, to our window facing a hallway where other guests could clearly peak in, the experience was less than ideal. We will definitely not be staying here again, and frankly, don't feel like staying at any other Selina property will be worth it.
Stayed 4 nights in Apr 2023
Response from Nathaniel on 26 Aug 2023
We sincerely apologize for the disappointing experience you had during your stay at Selina Catahoula. Your feedback is extremely valuable to us, and we're sorry to hear that your expectations were not met during your time with us.It's disheartening to learn about the various issues you encountered, from the overcharging for water at the front desk to cleanliness and maintenance concerns in your room. These issues are not reflective of the standard of service we aim to provide, and we take them seriously.Your description of the bugs in your room, improper cleaning, and the window facing a hallway are matters that should never occur in a guest's stay, and we apologize for any discomfort they caused you. We understand the importance of maintaining a clean and comfortable environment for our guests, and we're sorry that we fell short in this regard.We truly regret that your stay did not meet your expectations, and we understand your decision not to stay at any other Selina property in the future. If there's any chance you would reconsider, we would appreciate the opportunity to rectify these issues and provide you with a much better experience. Please know that your feedback will be used to address the areas of concern you've highlighted, and we will work diligently to ensure that these problems do not recur.Once again, we apologize for any inconvenience and disappointment you experienced. We hope that your future travels are more pleasant, and if there's anything further you'd like to discuss or share, please don't hesitate to reach out.

2/10 Terrible

Sindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Is this a party pad or a hotel? Staff is lazy. Too busy to help you now and instead pushes you to the next day staff. The suites are vastly different. The small one is SMALL and not a suite. AC was like a loud engine and barely worked. We were moved to the suite advertised online but then there was a rooftop party above our room the next night until 2am. The property has a ton of potential. Be fair with rates and either make it a hotel or a hostel. Not both.
Stayed 4 nights in May 2023
Response from Nathaniel on 26 Aug 2023
We appreciate your candid feedback regarding your recent stay at our property. We apologize for the inconveniences you encountered during your time with us and any negative impressions you may have taken away from your experience.It's disheartening to hear that you found the staff to be unhelpful and unresponsive during your stay. Providing attentive and efficient service is a top priority for us, and we're sorry for any instance where this was not the case.We also apologize for the discrepancies in the suite sizes and the issues you had with the air conditioning. Comfortable accommodations and a functional environment are essential components of a satisfactory stay, and we're sorry that these aspects fell short of your expectations.Regarding the noise from the rooftop party, we understand how disruptive this must have been and the impact it had on your stay. Our goal is to create a pleasant and enjoyable atmosphere for all guests, and we apologize for any disturbance you experienced.Your feedback about the property's potential, rates, and overall identity is duly noted. We constantly aim to enhance our offerings and the experience of our guests, and your input helps guide our improvements.If you're open to it, we would appreciate the opportunity to discuss your experience in more detail. Your feedback is vital for us to make meaningful changes, and we would like to work towards addressing your concerns. Please feel free to reach out to us if you're willing to provide more information or if there's anything else you'd like to share. We apologize again for any inconvenience and hope that your future travels are more enjoyable.

2/10 Terrible

Xinyu

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of worst hotels I have travelled with. Noisy, dirty, nothing positive.
Stayed 8 nights in Apr 2023
Response from Nathaniel on 26 Aug 2023
We're truly sorry to hear that your experience at our hotel was so disappointing. Providing a positive and comfortable stay for our guests is of utmost importance to us, and it's disheartening to know that we fell short of your expectations.We would appreciate any additional details you could provide about the specific issues you encountered during your stay. Your feedback helps us identify areas of improvement and take appropriate actions to address the problems you've mentioned.Please accept our apologies for any inconvenience you experienced, and if you're willing, we'd be open to further discussing your stay to understand what went wrong and how we can do better in the future. Your feedback is invaluable in guiding our efforts to provide a better experience for all our guests. Thank you for sharing your thoughts, and we hope that your future travels are more positive.

8/10 Good

Sandra, SECAUCUS

Liked: Staff & service, amenities
Disliked: Cleanliness
Great for solo travellers, or younger groups. Several areas to socialise and relax. Great staff
Stayed 3 nights in Apr 2023
Response from Nathaniel on 26 Aug 2023
We're thrilled to hear that you had a positive experience during your stay with us! It's fantastic that you found our property suitable for solo travelers and younger groups. Creating spaces for socializing and relaxation is important to us, and we're glad you enjoyed those aspects.Thank you for acknowledging our staff's efforts. Providing excellent service is a top priority, and we're delighted that our team made a positive impression on you.If there's anything specific you'd like to highlight or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

4/10 Poor

Keitaro

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked the uniqueness of the property and the public lounges they had available. The staff were also helpful and considerate. What I didn't like was that the quality and size of the room was small for the price paid. I also did not appreciate how damp/wet the bedsheets were and how humid the room was all the time.
Stayed 4 nights in Apr 2023
Response from Nathaniel on 26 Aug 2023
We appreciate your feedback about your recent stay at our property. Your comments are valuable as they help us understand both the positive aspects of your experience and the areas where we can make improvements.We're glad to hear that you enjoyed the uniqueness of our property and the availability of public lounges. Providing comfortable and distinctive spaces for our guests to enjoy is something we take pride in. It's also wonderful to know that our staff's helpfulness and consideration left a positive impression on you.We apologize for the issues you encountered with the room. Dampness, wet bedsheets, and excessive humidity are certainly not the standard we aim for, and we're sorry that this affected your comfort during your stay. Your feedback highlights areas that we need to address promptly to ensure a more pleasant experience for our guests.Regarding the room's size and value, we understand that expectations can vary and we appreciate your honest assessment. We'll take your feedback into consideration as we continue to improve our offerings and accommodations.Thank you for sharing your thoughts with us. Your feedback guides our efforts to enhance the quality of our services and facilities, and we hope that if your travels bring you back to the area, we'll have the opportunity to provide you with a more enjoyable stay.

8/10 Good

Sandra, SECAUCUS

Liked: Staff & service, amenities, property conditions & facilities
Great for young/solo travellers With a rooftop bar and ground floor lounging area and bar there's lots of space for socialising Staff are friendly, easy access to the city. Cleanliness and fixtures could do with improvement
Stayed 1 night in Apr 2023
Response from Nathaniel on 26 Aug 2023
Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that you found our property suitable for young and solo travelers. Creating spaces for socializing is important to us, and we're glad you enjoyed the rooftop bar and ground floor lounging areas.We appreciate your kind words about our friendly staff and the convenience of our location for exploring the city. Ensuring our guests have a positive and memorable experience is our top priority.Your feedback about cleanliness and fixtures is noted. We understand the importance of maintaining a high standard in these areas and will work to make necessary improvements.If you have any specific suggestions or further details about areas where you think we could improve, please feel free to share. We value your input as it helps us refine our offerings and provide a better experience for our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for an even better stay.

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience!!
The experience at this hotel was very poor. Probably my worst experience in New Orleans so far. The high prices give you an expectation that you are not going to get. It is more like a hostel for the price of a 4 star hotel. First of all the room is very very small and it was super NOISY since 3 pm till 3 am. They actually give you earplugs...It is ridiculous!! Do not accept room number 1 or 2 if you want to have a pleasant night. I am definitely not coming back. Also, we kindly ask to do an early check in at 2:15 since we got there a little early but they made us wait 45 min until it was precisely 3pm... so guess what no late check out either.
Stayed 1 night in Apr 2023
Response from Nathaniel-Operations Supervisor on 26 Aug 2023
We're truly sorry to learn about your disappointing experience during your stay at our hotel. We apologize for the inconveniences you encountered and any negative impressions you took away from your time with us.Your feedback is important to us as it helps us identify areas for improvement and work towards providing a better experience for our guests.We regret that the room size and noise levels did not meet your expectations. We understand the importance of a peaceful and comfortable stay, and we apologize for any disturbance you experienced.Regarding the early check-in request, we apologize for any inconvenience caused by the delay. While we strive to accommodate requests when possible, we understand that the wait was frustrating. Similarly, we apologize for not being able to provide a late check-out.Your comments are noted, and we'll use them to address the areas you've highlighted. If you're open to it, we would appreciate the opportunity to discuss your experience in more detail to better understand what went wrong and how we can improve.We understand your decision not to return, and we hope that your future travels offer more positive experiences. Thank you for sharing your thoughts, and we apologize again for any disappointment you experienced during your stay.

6/10 Okay

James

Disliked: Cleanliness
The hotel is well located and has some really nice common areas–the lobby, outdoor terrace, and a courtyard. Unfortunately, the common areas are not very well cleaned or maintained. Also a few days a week there is a DJ or live music in the hotel's bar area, which is great, but needs to end a bit sooner, so guests can get some quiet. On some nights loud partying was happening past midnight, which is probably not what you are looking for if you are hoping to get some sleep.
Stayed 6 nights in Mar 2023
Response from rw on 27 Mar 2023
've received your review of Selina Catahoula and looks like we drop the ball with meeting your expectation. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help improve our operations. Rest assured your comments will be shared with our team and it's through comments such as yours that we're able to improve. Thanks for your time, and hop[e we'll see you back with us at Selina Catahoula once again

8/10 Good

Anthony

Liked: Cleanliness
The only complaint was that the room smelled heavily of Fabulouso cleaner, like a bomb of it went off. I mentioned it to the front desk and he told me to open a window. During my 3 day stay it did fade leaving a musky smell like rotting wood. I’m not sure if this is true of all the rooms but it was true of room 26! Otherwise as a single traveler with lots to do it was just fine. I mostly just slept there.
Stayed 3 nights in Mar 2023
Response from rw on 27 Mar 2023
Thank you for taking the time to tell us about your experience at Selina Catahoula. I'm pleased to hear that you had such an enjoyable stay at our property. Our team looks forward to providing exceptional service in the future. We are committed to serving our guests to the best of our ability and hope to always exceed expectations. Thank you again for sharing your experience, and we look forward to serving you in the futur

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from rw on 27 Mar 2023
Thank you for taking the time to tell us about your experience at Selina Catahoula. I'm pleased to hear that you had such an enjoyable stay at our property. Our team looks forward to providing exceptional service in the future. We are committed to serving our guests to the best of our ability and hope to always exceed expectations. Thank you again for sharing your experience, and we look forward to serving you in the futur

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from rw on 27 Mar 2023
Thanks for taking the time to write about your experience at Selina Catahoula. I'll use your feedback to provide the best possible stay. I hope that in your travels you'll once again consider Selina Catahoula

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed there for Mardi Gras
We were there for the famous Mardi Gras weekend. Good: The location was really good and we were only a few blocks away from the Mardi Gras parades. There were plenty of restaurants and bars in walking distance. There was a room service everyday. Bad: The room had musty odor and sticky floor. One of the nights we stayed there were very loud. The bar at the 1st floor looked nice, but the service was slow. We had a balcony, but the wall was so high and could not see outside. There was no coffee maker and no microwave in the room.
Stayed 3 nights in Feb 2023
Response from rw on 27 Mar 2023
Thanks for taking the time to write about your experience at Selina Catahoula. I'll use your feedback to provide the best possible stay. I hope that in your travels you'll once again consider Selina Catahoula

8/10 Good

Lonnie

Stayed 2 nights in Feb 2023
Response from rw on 27 Mar 2023
Thank you for taking the time to tell us about your experience at Selina Catahoula. I'm pleased to hear that you had such an enjoyable stay at our property. Our team looks forward to providing exceptional service in the future. We are committed to serving our guests to the best of our ability and hope to always exceed expectations. Thank you again for sharing your experience, and we look forward to serving you in the futur

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s centrally located and on a quiet street. The bar and roof deck are really cute. However the rooms have a weird layout with the toilet in a closet and the shower in the middle of the room separated by a half wall. The floors of the shower are wood and had a weird smell.
Stayed 3 nights in Feb 2023
Response from rw on 27 Mar 2023
've received your review of Selina Catahoula and looks like we drop the ball with meeting your expectation. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help improve our operations. Rest assured your comments will be shared with our team and it's through comments such as yours that we're able to improve. Thanks for your time, and hop[e we'll see you back with us at Selina Catahoula once again

4/10 Poor

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My room had a television but no cable or other channels available. Drinks were outrageously expensive at the bar.
Stayed 3 nights in Feb 2023
Response from rw on 27 Mar 2023
've received your review of Selina Catahoula and looks like we drop the ball with meeting your expectation. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help improve our operations. Rest assured your comments will be shared with our team and it's through comments such as yours that we're able to improve. Thanks for your time, and hop[e we'll see you back with us at Selina Catahoula once again

4/10 Poor

Karri

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else
I would never recommend this place. I stayed here based on the rating from Hotels.com but cannot for the life of me fathom how they got it. The floor was so dirty that I had to leave my socks on and then take them off before getting into the bed, the room smelled terrible and there was a ton of black mold on the roof in the bathroom. Worst part though, I was placed on the ground floor which is basically right in the middle of a night club so the only way to sleep is with uncomfortable sound cancelling head phones. Honestly they should not rent these rooms or at least have the decency to include a disclaimer. To be fair I have to add that the staff is kind and the front area of the hotel is nice. I will never be back, room was dirty and honestly I didn’t feel safe.
This was in the toilet closet…..I cannot imagine where all the other mold was hiding as the rest of the room was painted dark.
Stayed 2 nights in Jan 2023
Response from rw on 27 Mar 2023
've received your review of Selina Catahoula and looks like we drop the ball with meeting your expectation. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help improve our operations. Rest assured your comments will be shared with our team and it's through comments such as yours that we're able to improve. Thanks for your time, and hop[e we'll see you back with us at Selina Catahoula once again

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bang for your buck!
Great location and price couldn't be beat! Overall a good hotel with really nice staff.
Stayed 4 nights in Jan 2023
Response from Selina on 24 Oct 2023
Thanks! for your feedback and great review. we strive to give our guests great customer service and look forward to hosting you again. be blessed

10/10 Excellent

Pavel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with the New Orleans vibe (that can be a bit noisy sometimes :)
Response from Selina on 24 Oct 2023
Thanks for your review, and feedback it was a pleasure to host you and look foward to hosting you again. in the furture.be blessed

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Selina on 24 Oct 2023
Thanks! for the review and feedback. it was a pleasure yo host you,and look foward to hosting you again in the furture. be blessed.

6/10 Okay

Zachary

Liked: Cleanliness
Stayed 1 night in Dec 2022
Response from Selina on 24 Oct 2023
Thanks! fr the review and feedback sorry that we fell short. we are working on ways to inprove,and would love to host you again.