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Rating 10 - Excellent. 903 out of 2564 reviews" "
10 - Excellent
903
Rating 8 - Good. 628 out of 2564 reviews" "
8 - Good
628
Rating 6 - Okay. 405 out of 2564 reviews" "
6 - Okay
405
Rating 4 - Poor. 282 out of 2564 reviews" "
4 - Poor
282
Rating 2 - Terrible. 346 out of 2564 reviews" "
2 - Terrible
346
7.6/10
Cleanliness
7.6/10
Staff & service
7.0/10
Amenities
7.2/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
6/10 Okay
Annie
Travelled with partner
26 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fire alarm kept going off all morning which was tough. The hotel was nice enough but the lobby is definitely the nicest part. The room was nice enough but a little muggy, but the bed was comfy and the shower pressure was good.
The property was ok as far as the location. The rooms however wasn't the best. The lighting wasn't the best. The view outside the window was not a view at all.
This hotel was perfect and the area was great to walk around. People was so friendly and the Bourbon House Restaurant attached in the lobby was delicious!!!
The emergency alarm went off two nights in a row in the middle of the night. No explication, no apology.
Jeniffer
Stayed 3 nights in Apr 2024
6/10 Okay
Connie
Travelled with family
21 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Suites are on Bourbon Street. We were placed on the 3rd floor and the noise was very loud until 2 or 3 am. The offer for remediation was ear plugs. The beds were very uncomfortable. They provided only one room trash can and did not remove any other trash. The elevators broke down one afternoon for hours and stairs were not opened...finally the service elevator was proved. As the days went by the hand towels and washcloths were depleted and never replace in a 5 day stay.
The room itself was clean but no blankets or real comforter just a couple of thin sheets on the bed. Front desk staff was the worst I’ve ever dealt with! Very unfriendly and unwilling to help solve any issues. Tried to charge me triple for parking because I was on a motorcycle.
Location was perfect for us and there are no negatives to report. Location was near everything we needed. Would stay here again and recommend to others.
We took a girls trip to celebrate my mom’s birthday and the location was perfect! Corner of Bourbon and Canal street. The staff very nice, and room was clean. We will definitely stay here again!
I was super disappointed that I paid $300 a night to look at a wall. I asked about the view prior to booking, was told that I would either be seeing the bourbon street or the city streets. I saw neither, I asked the lady at the desk what my view was when I checked in and she said im not Sure what rooms have what view.
The space right in front of the hotel is dreadful. The staff inside are not very nice either. apart from that completely nondescript chain hotel. Breakfast was quite good, apparently the restaurant has nothing to do with the hotel!
Kenneth B
Stayed 3 nights in Apr 2024
2/10 Terrible
Michele
Travelled with partner
15 Apr 2024
Bell not able to give me my bags for over an hour until we had to go get them ourselves. Teens pulling fire alarms, people running up and down the hallway and security not doing much about it. So on and so on…
Michele
Stayed 2 nights in Apr 2024
4/10 Poor
Robyn J
Travelled with group
15 Apr 2024
Disliked: Cleanliness, staff & service, amenities
Had a view of a wall from our room window. Staff was rude.
Room and beds half cleaned one bed not the other. Booked with four people, only 3 towels delivered daily. Hotel is in dire need of updating. Old and dingy. Only one elevator working causing multiple delays. No refrigerator
This hotel was not only old but it was also FILTHY! The common areas look as though they haven’t been vacuumed or cleaned in ages. The room was disgusting and smelled. The window leaked and the walls and carpeting were all stained. The bathtub was dirty and fill of mold. The room smelled terrible and one of the two elevators were down.
Room was completely dirty
Went and got cleaning supply to clean room
No clean towels
Dirty sheets
When asked for clean sheets and towels we were told they didn’t have anyone working doing laundry asked for cups for 3 people she gave me 1
Will never stay here again !!!!
Great location you can walk to Bourbon Street or Canal St from either side of the hotel. Valet parking was easy and convenient. The room was clean & quiet.
The property is located in a great location for walking to most of the major attractions. The property itself was not clean. Our room had several items that did not work.