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Reviews of Hotel Costaustralis

3.5 out of 5
Hotel Costaustralis
Pedro Montt 262, Natales, Magallanes

Reviews

8.8

Excellent

Rating 10 - Excellent. 224 out of 389 reviews" "
Rating 8 - Good. 109 out of 389 reviews" "
Rating 6 - Okay. 25 out of 389 reviews" "
Rating 4 - Poor. 15 out of 389 reviews" "
Rating 2 - Terrible. 16 out of 389 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Real nice, friendly staff
Stayed 1 night in Apr 2024

2/10 Terrible

Matthew

Travelled with group
Disliked: Staff & service, amenities
Very poor customer service. Latam cancelled our flight and the hotel refused to do a refund. They have ignored contact through expedia for two weeks and finally said no refund. I wouldn't recommend booking here. Property manager avoided contact with exedia. The latam flight cancellation was beyond my control and I was not able to make my reservation. I did contact the hotel as soon as I knew of the flight cancellation. I went to the hotel in person to also explain and they give you the run around about how expedia must do the cancellation but in fact they are responsible and just ignor expedias attempts of contact. I was told in writing a cancellation refund would be processed. I guess since people live so far away, they can just treat people like this.
Stayed 1 night in Mar 2024

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend!
Stayed 2 nights in Mar 2024

8/10 Good

Felicia

Travelled with family
Liked: Staff & service
nice property perfect location
Stayed 1 night in Apr 2024

10/10 Excellent

Aumpika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

8/10 Good

Ningsheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with friendly and helpful staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location.
Stayed 3 nights in Mar 2024
Response from HCA on 22 Mar 2024
Thank you for your review, Diego! We are glad to hear that you enjoyed the great service and location at Hotel Costaustralis. We hope to welcome you back soon!

10/10 Excellent

William

Stayed 1 night in Mar 2024

10/10 Excellent

Alaknarayan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good view, safe & sound
Stayed 2 nights in Mar 2024
Response from HCA on 13 Mar 2024
Thank you for your review of Hotel Costaustralis. We are glad to know that you enjoyed your stay and that you found the hotel to have a nice view and felt safe. We appreciate the comments from him, Alaknarayan.

8/10 Good

Mohammadali

Stayed 1 night in Mar 2024

8/10 Good

Gerd, Kitchener

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was rather spartan: No bottled water, only filtered in the hallway No tissue paper No coffe maker in the. Room No ice machine on the floor had to get ice from the bar on first floor No mini fridge in the room. Safety box instruction were incirrect causing the box to close with unknown code.
Stayed 4 nights in Feb 2024
Response from Hotel Costaustralis. on 6 Mar 2024
Hello Gerd!Thank you very much for your comment. We are constantly strengthening our service and your words, like the details, serve to continue improving day by day.We hope to have you as a guest in the near future.Thanks and good trips!

10/10 Excellent

farshad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel with fantastic view.
Stayed 3 nights in Feb 2024
Response from Hotel Costaustralis. on 6 Mar 2024
Hello Farshad!Thank you very much for your comment. We hope to have you as a guest in the near future.Thanks and good travels!

6/10 Okay

Yvette

Travelled with partner
Liked: Property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2024
Response from Hotel Costaustralis on 23 Feb 2024
Hello Yvette!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

6/10 Okay

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located by the water. Quick check in process. Rooms are generally clean, although not quiet from outside noise and background humming(?). Breakfast very underwhelming.
Stayed 1 night in Feb 2024
Response from Hotel Costaustralis. on 6 Feb 2024
Hi Pamela!Thank you very much for your comment. It is important for us to know that our daily work is well received. We are constantly strengthening our service and your words, like the details, serve to continue improving day by day.We hope to have you as a guest in the near future.Thanks and good trips!

10/10 Excellent

Mrudula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and the location, our stay was short bur memorable! Good spread of breakfast Courteous staff!
Stayed 1 night in Jan 2024
Response from Hotel Costaustralis. on 6 Feb 2024
Hello Mrudula!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

8/10 Good

dhiren

Liked: Cleanliness, staff & service, amenities
Location
Stayed 2 nights in Jan 2024
Response from HCA on 13 Mar 2024
Thank you very much Dhiren for your comment.We hope to have you again as a guest in the near future.Greetings and good trips.

10/10 Excellent

Nawar

Stayed 1 night in Jan 2024

8/10 Good

Heather, Missoula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

David, Jamestown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We simply stayed one night to be near the airport. The hotel is on the main road which runs along the water. That makes is super convenient driving into town or to the airport. It also provides a fantastic view of the water and mountains from the lobby and bar, as well as our room since we were on the western side. The down side is the road is quite busy so your sleep may be affected if your room is on that side.
Stayed 1 night in Jan 2024
Response from Hotel Costaustralis. on 22 Jan 2024
Thanks for your review, David. We appreciate your comments about the Hotel Costaustralis. We are glad to know that you found the location convenient to access both the city and the airport. The beautiful views of the water and mountains from the lobby, bar and your room sound fantastic. We hope you had an overall pleasant stay. Thank you for choosing Hotel Costaustralis.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patagonia
A beautiful place to stay in Puerto Natales Personnel was helpful and friendly The hotel stored our luggages safely until we came back from Torres del Paine Nat. Prk
Stayed 1 night in Dec 2023
Response from Hotel Costaustralis. on 22 Jan 2024
Hello!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

4/10 Poor

Maria, miramar

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome place to stay
Stayed 1 night in Dec 2023
Response from Hotel Costaustralis. on 22 Jan 2024
Hello Michael!Thank you very much for your comment. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and great staff!
Stayed 1 night in Jan 2024
Response from Hotel Costaustralis. on 22 Jan 2024
Hello Esteban!Thank you very much for your comment. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with good breakfast and walkable to the main town area. Very good view of the lake and mountains. Very centric
Stayed 3 nights in Dec 2023
Response from Hotel Costaustralis. on 5 Jan 2024
Hello Nina!Thank you very much for your comment. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, muy buen servicio!
Stayed 2 nights in Dec 2023
Response from Hotel Costaustralis. on 6 Feb 2024
¡Hola Esteban!Muchas gracias por tu comentario. Esperamos poder contar contigo como huésped en un futuro cercano.¡Gracias y buenos viajes!

8/10 Good

Roma

Stayed 2 nights in Dec 2023

10/10 Excellent

Amar

Stayed 3 nights in Dec 2023

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful. Natales is a pretty town, and very pleasant walking.
Stayed 1 night in Dec 2023
Response from Hotel Costaustralis. on 5 Jan 2024
Hi Pam!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Mark

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay!
The staff was great! Very helpful. Very affordable too. The location was perfect, close by walking distance to great downtown restaurants and bars. Really enjoyed our stay!
Stayed 2 nights in Dec 2023
Response from Hotel Costaustralis. on 6 Feb 2024
Hello Mark!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

nancy, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property with lovely art hanging on the walls and standing on pedestals… Great staff at the desk, and the food was quite good in the bar! The room is clean and simple and elegant
Stayed 1 night in Dec 2023
Response from Hotel Costaustralis. on 5 Jan 2024
Hello Nancy!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Guy

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Andres

Liked: Cleanliness, staff & service, room comfort
Buen hotel, bien ubicado, habitaciones cómodas, la celefaccion excesiva, y no se puede ajustar desde la habitación. Personal amable , desayuno bueno
Stayed 2 nights in Dec 2023
Response from Hotel Costaustralis. on 5 Jan 2024
¡Hola Andrés!Muchas gracias por tu comentario. Es importante para nosotros saber que nuestro trabajo diario es bien recibido. Estamos permanentemente reforzando nuestro servicio y tus palabras, como los detalles, sirven para seguir mejorando día a día.Esperamos poder contar contigo como huésped en un futuro cercano.Gracias y buenos viajes!

10/10 Excellent

Kristiena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Good breakfast. Nice views from the hotel onto the coast and hills beyond. Friendly and helpful staff.
Stayed 2 nights in Nov 2023
Response from Hotel Costaustralis. on 5 Jan 2024
Hello Kristiena!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this property charming and well appointed. The staff was friendly and helpful. Breakfast was delicious and the views were lovely from our rooms and the dining areas. The location was well suited to our needs as a jump off point to explore Patagonia.
Stayed 4 nights in Nov 2023
Response from Hotel Costaustralis. on 5 Jan 2024
Hello Lori!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Sumnesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in staff was amazing. The rooms were huge with beautiful view of the lake and the mountains. The dining staff gave us our own private dining are where our kids could be kids and the adults enjoyed the view and the lovely drinks and meal. My friend left her money, iPad, iPod and other valuables in her room & forgot to put them in the locker and went for a whole day trip. When she came back nothing was touched. It shows the integrity and honesty of the staff!! It was a very relaxing stay. I am glad we stayed here :)
Stayed 2 nights in Nov 2023
Response from Hotel Costaustralis. on 5 Jan 2024
Hello Sumnesh!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Marshall

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay any other place in Puerto Natales. Class location and staff.
Stayed 1 night in Nov 2023
Response from Hotel Costaustralis. on 27 Nov 2023
Hello Marshal!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

william

Travelled with family
Beautiful view from the rooms and breakfast area.
Stayed 2 nights in Nov 2023
Response from Hotel Costaustralis. on 27 Nov 2023
Hello William!Thank you very much for your comment. We hope to have you as a guest in the near future.Thanks and good travels!

6/10 Okay

Lilian

Stayed 3 nights in Nov 2023

8/10 Good

MARIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Promo meeting. We wanted a pool. The hotel has no pool
Stayed 3 nights in Oct 2023
Response from Hotel Costaustralis. on 3 Nov 2023
Hello Maria!Thank you very much for your comment. On our WEBSITE or in the description of the platforms it is indicated that we do not have a swimming pool.We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Moustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Oct 2023
Response from Hotel Costaustralis. on 3 Nov 2023
Hello Moustafa!Thank you very much for your comment.We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Srinivasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with a beautiful view of the mountains and has great waterfront. Very serene and has areas for taking walks or jog. Restaurant inside the Hotel is excellent with great breakfast place.
Stayed 3 nights in Oct 2023
Response from Hotel Costaustralis. on 30 Oct 2023
Hello Srinivasa!Thank you very much for your comment. It is important for us to know that the daily work in our service is well received. We hope to have you as a guest in the near future.Thanks and good travels!

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

scott, ramsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so helpful and friendly, great staff, the bedding was very comfortable, close to a lot of restaurants and shopping, enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Hotel Costaustralis. on 16 Oct 2023
Hi Scott!Thank you very much for your comment. We hope to have you as a guest in the near future.Thanks and good travels!

10/10 Excellent

Govind

Stayed 1 night in Oct 2023
Response from Hotel Costaustralis. on 16 Oct 2023
Hi Govind!Thank you very much for your comment. We hope to have you as a guest in the near future.Thanks and good travels!