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Reviews of Star Self-Serviced Apartment Rentals

3.5 out of 5
Star Self-Serviced Apartment Rentals
West Bay Street, Nassau, New Providence

Reviews

5.2
Rating 10 - Excellent. 5 out of 29 reviews" "
Rating 8 - Good. 5 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 13 out of 29 reviews" "

5.2/10

Cleanliness

4.8/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had no rooms available
So I did not get to stay at this hotel b/c they had no rooms available and I was not informed until it was time for me to check in. Therefore I had to find another hotel on the day I got here cause me a headache and a ton of money!!!! & I am still waiting for me refund!

2/10 Terrible

Gross, florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia should be ashamed. One star is more accurate

2/10 Terrible

Gaynell, Bahamas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisement .. Plain and simple. Please be aware. This is not a true representation of the accommodation in the Bahamas.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jay, Fl

Disliked: Cleanliness, staff & service
It's not bad but could be better
This was more like an apartment than a hotel. I never saw the staff. The Ac began to leek and I turned it off I couldn't get a hold of anyone. The place cold have been cleaner. All in all it wasn't that bad. It was reserved had Ac ( the one that worked) some silverware was provided if you wanted to cook. Doesn't look like the pictures though be forewarned

2/10 Terrible

Julius, Milwaukee, WI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got RIPPED OFF !!!
I got a confirmed reservation for a Sunday arrival plus 3 more nights. Expedia debited my account the same day that I made the reservations. I arrived Sunday between the 3pm and 6pm check-in time frame as instructed. No one was on site. I went to their office. No one was there. I stayed about until after 6pm. No one ever showed up to check me in. I was left out on the street to find anoth$er hotel. I returned the next morning. The gentleman explained to me that they do not have personnel to check in arrivals on Sunday so no one is admitted on Sundays. He also informed me that he had no record of my reservations and they did not have any openings that day. I have been trying to get a refund but all I have gotten so far is a run around from both parties and I am still out seven hundred sixty dollars and ninet-five cents.

4/10 Poor

Susan, South Florida

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away!
Horrible... No soap, shampoo, toilet paper! Toilet ran constantly in 1 bathroom and had been in disrepair for some time. Had to reset flapper after each use. Called mgmt company, nothing done. This apartment was in a dirty neighborhood with few street lights. Won't stay here again

2/10 Terrible

matthew, florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam Scam Scam
No hot water,tv or heat in room bed was also completely flat..Had to call my bank to report as fraud..It looks like a vacant apartment complex only renting the end unit..Bad movie scene at best

2/10 Terrible

Ralph Lustin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolutely under no circumstances do not get this. this is in a gated community and security will not let you in. you can't reach the office when needed. we were stuck outside the gate and could not access the room that we paid for. Hotels.com and star self would not issue a refund for the inconvenience. we were escorted off the premises by the police

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
less than one star - bad place- did not stay
Misrepresentation totally - bad staff - dirty place -

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service.
Terrible staff and customer relations. Cancelled on me at 2am the day I was supposed to arrive, tried to rebook my party who paid for the 2 bedroom apartment into a 1 bedroom hotel room. Abhorrent. Wouldn't refund money when they couldn't accommodate us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Our reservation was very last minute and we asked for an early check in and they were able to accomadate us which was awesome! The office was a little difficult to find our room phones did not work so we were unable to make any local calls for a taxi and such. Other than that our villa was amazing and staff was very nice!

2/10 Terrible

Dave , NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for business traveler
I was there for a day as Expedia has unlisted hotel with 40% discount so I used it as I was there for a day, no tissue paper, no toiletries. As i straight go to the meeting and I'm evening around 6 I called for my reservation and location, nobody picked up the phone after several try someone picked and told me office is closed after 6. So I request and someone meeting me out side the office. And from there property is so far almost 20 min drive from there office. When I finally reached, guy told me to wait for few min to fixed the bed and stuff. In short it is not for business traveler.

6/10 Okay

Nicole, Ottawa, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Good central location with spacious apartment.
We were shocked that there was no toilet paper, no paper towels and too few towels. When one stays only two nights, one does not come equipped with these kinds of items.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but no hotel transportation.
The hotel was nice but did not include toiletry, transportation was hard to access and was not close to the beach. Was difficult to leave in a gated community when you are walking so my kid had to squeeze through a crack to access the gate. And there was no hospitality of welcoming our stay or weather we needed anything.

6/10 Okay

Barin, california

Disliked: Staff & service
realty shores review
it wasn't worth 215.00/night

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, comfortable place to stay
The Benito is NOT a hotel. They just rent one of those time share condominiums. There is no maid service or anything like that. You need to pick up the keys at an office 500 m away from the actual condo complex. A girl will drive with you, show you the place and let you know that you can phone her if there is an emergency. Other than that you need to figure it out yourself. It is a fairly new building (less than 5 years), 100 m away from a big supermarket and a few food places. There was a telephone and ordered food and called taxis when needed. You can also receive calls. Rooms are good, no blackouts though, so do expect light coming in during night. Bathrooms are good, kitchen has dishes for 4 people a dishwasher, full size refrigerator. Living room is spacious, well illuminated, but only 4 chairs in the whole place. If you are more than four you will have to move and seat on other pieces of furniture (coach, a small table, etc). We had two 32 inches tv's (although the website says a 55 inches one). There is a washer and drier in suite. Swimming pool is clean, but smaller than what appears to be in the website photo. You can access the beach (Cable beach, public sector which is narrower than expected)in a 10 minutes walk. Overall, a great comfortable place if you understand that it is not a hotel and willing to call a taxi for anything you want to do.

2/10 Terrible

Alison, Oxford, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big chains across entrance
Not sure if this hotel has totally closed down or just chains guests in behind a huge fence by 9pm. We pre-paid over $300 for the night online. Only after paying we discovered that there is a £100 cleaning fee on top of that and the front desk is only open 9-6 so no check in or check out at other times! It is in a slightly dodgy part of town and none of the taxi drivers we asked had heard of it.

8/10 Good

Nurse, Florida

Liked: Staff & service, room comfort
Disliked: Cleanliness
Could be fantastic more new sheets,care
More clean. Need vacuum. Need Chairs and loungers at pool ( nice pool ) new bedding More info on how to get to town(kinda far) bus stops at 7 pm, beach and grocery close! Probably the best value on island. Nice people but need more keys for rooms. Hall smells like urine needs airing and cleaning and scrubbing of base of wall.

6/10 Okay

Trent, Airdrie

Liked: Cleanliness, staff & service, property conditions & facilities
Not as described
The condo was beautiful and clean but not as described. I booked this place because it offered 1 King 2 Queens 1 Murphy bed. Enough for 8 people. When we arrived there was only 1 king 1 queen and 2 twins. Not enough for all of us and my son had to sleep on the sofa. As well the queen bed only had a top sheet no blankets. So was a very uncomfortable night. The place was clean and nice.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not my best choice
Realty Shores confirmed pick-up from the airport but upon arrival no one was there to meet us. I had to use my cell phone on roaming in order to call the office and find out that the driver was over booked, but I was not notified prior. Therefore I had to get a taxi driver to speak to the Manager in order to get directions to the condo. While the condo layout was nice and spacious, the cleaner did a poor job. The stove was filthy, the dish cloth smelled sour & stinky, the counter had cereal from the previous guest, the shower had hair from the previous guest, no trash can in the kitchen and a booger was on the sheets in 1 bedroom. When we made a complaint about the cleanliness of the condo the Manager did not seem to concerned nor did she offer to waive the cleaning fee. Also there were items in the bathroom that were rusted. As they were not essential I felt that they could have been discarded. They say they offer a starter toiletry pack which included 2 rolls of toilet paper and half empty travel size shampoo and conditioner. This was my birthday trip and since I was unhappy with the location and cleanliness of the room we checked out after 1 night, even though I had to pay for a total of 5 nights.

8/10 Good

Mary, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Booked a villa last minute due to flight changes. Manager, Ms. Knowles, was very helpful. Met us at 11 pm which was far later than the listed 6 pm end time for check in. Very good about calling us back any time we had a question or needed something.

2/10 Terrible

Nancy, Toronto, ON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
How the story changes
We were travelling as a family (8) we requested two villas which would give 8 adults ample room. When we arrived we were told there had been a flood in one of the villas and that we would be taken to a hotel. As the situation progressed and we said that we would stay in the villa that hadn't flooded we were then told that both of them had flooded. We were then put in two rooms, so we had gone from 6 rooms (3 in each villa) to two rooms with two double beds. We were were told this was our only option. When we checked out of the hotel, the hotel tried to slam us with extra charges.
Response from Kristie Laing on 18 Jul 2015
We had plumbing issues at our facility. It was Christmas season and the majority of hotels were booked out. We were able to get a reservation for the guests to an alternate hotel. We were not able to guarantee 3 bedrooms at the other hotel as we are not the operators for the alternate hotel where the guests stayed. We did apologize to the guests and the guest incurred additional fees at the hotel they stayed due to the different hotel having different rates for peak season. These guests did not stay to our resort due to plumbing issues and they ended up staying at a different resort.

2/10 Terrible

Jeans, WI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel not near a nice beach
We arrived at the front dest at 1 p.m. The front dest told us we can only check in after 3 p.m. At 3 p.m. the stuff sent us to the house using her car which is filled with grass. The house has not been set up until 3:40 p.m. Even when the room is cleaned, you could still feel uncomfortable. The stuff told us she will rent a car for us the next morning. However, when we tried to go to the front dest and find her, she missed with not receiving any phone call. You can tell another stuff didn't like her either. Finally, we rent 2 scoters from this hotel without helmets. Thus we got pulled by the police and force me to go back to the hotel and get two helmets. In general, this hotel is terrible!!!
Response from Kristie Laing on 18 Jul 2015
Our check in policy is 3pm to allow enough time for a 3 bedroom villa to be thoroughly cleaned for guests that checked out the same day. We recommended a car/ scooter rental company to our guests. We are not able to control how a separate company operates regarding car or scooter rental because that is not our area of expertise. W only recommended a company because the original place the guests wanted to rent a car was sold out.

10/10 Excellent

james, Kansas City, Mo.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon in Providene Island, The Bahamas.
My wife and I stayed here for our honeymoon. We found the condo to be very luxurious. We thought the beds needed a mattress topper, as they were very firm. The staff showed us around the area, and there was a grocery store only a hundred yards down the street. The beaches were very close also, less than a five minute walk. The bus lines ran into Nassah were cheap and a great way to get back and forth. Overall I would rate this facility a 9 out of 10. Try the fresh fish everytime you can and there is a great little italian joint two roundabouts to the east, great sauce! Only a 15 minute walk. We definately saved money by staying out of the tourist trap hotels in town. Very peaceful and quiet being away from the main drag.

8/10 Good

Judy, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment, walking distance to small beach
Rooms were comfortable. Kitchen had basics. Staff were kind and helpful. We spent a lovely week.

8/10 Good

Fabricio

Liked: Cleanliness, room comfort

2/10 Terrible

tatiana, B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima experiencia
El lugar nadie en la zona lo conoce, no lo puedes ubicar, domicilio sin número, no pudimos encontrarlo y tuvimos que buscar y pagar nuevamente hospedaje en otro sitio.