Lobby
Check availability

Reviews of Sleep Inn & Suites Gallatin - Nashville Metro

2.5 out of 5
Sleep Inn & Suites Gallatin - Nashville Metro
983 Village Green Crossing, Gallatin, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 156 out of 271 reviews" "
Rating 8 - Good. 80 out of 271 reviews" "
Rating 6 - Okay. 17 out of 271 reviews" "
Rating 4 - Poor. 5 out of 271 reviews" "
Rating 2 - Terrible. 13 out of 271 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastian

Business traveller
Liked: Amenities
Clean , nice and staff is amazing
Stayed 1 night in May 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant. Rooms were clean and quiet. Breakfast was good and the options were kept “full” during the whole breakfast session. Was told “thank you” multiple times for choosing to stay there or they were “happy” that I chose to stay with them. Will definitely stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Brenda

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Only there for one night but it was a great choice.
Stayed 1 night in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. Staff was professional and friendly. Room and bathroom along with food service and dining area were spotless. Nice and quiet
Stayed 1 night in Apr 2024
Response from Jill on 17 Apr 2024
McLaughlin

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was excellent and receptionist was outstanding. The only problem is limited parking -- can be difficult finding an open parking space.
Stayed 1 night in Apr 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

6/10 Okay

Rinda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Breakfast was cold and oj gross, bed was comfortable, bath had mold, toilet ran, sink drained poorly, staff was friendly, public restroom very dirty. I would not go here again.
Stayed 1 night in Apr 2024
Response from Jill Hart on 17 Apr 2024
Please feel free to call and discuss the matter with management.

10/10 Excellent

Whitney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated, clean and comfortable rooms.
Stayed 1 night in Apr 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath room fan Not operating
Stayed 1 night in Mar 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

8/10 Good

suraj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and it’s half the price of hotels around it
Stayed 3 nights in Mar 2024
Response from Thank you on 17 Apr 2024
Thank you!

6/10 Okay

Amy, Knoxville

Travelled with partner
Liked: Cleanliness, staff & service
Our room was nice and clean. Not huge but perfect for two people in one bed. The bed was comfortable and we slept well. Bathroom was remodeled and included a stand up shower, but needed additional towel bars. There was only one small hook for everyone's towels. We enjoyed the extra chair in the room and the desk/chair combo was convenient. Very small space for hanging clothes. Breakfast was meager. Easy walking distance to multiple restaurants and shopping.
Stayed 2 nights in Mar 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

10/10 Excellent

marquel

Travelled with partner
The room was spacious and nice!!! Loved the Huge shower and we arrived early and they so gracious enough to check us in early. Only con was that the ac unit was kinda loud and I could hear every step the guest upstairs made!
Stayed 1 night in Mar 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for your money!
Stayed 1 night in Mar 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

10/10 Excellent

John, RInggold

Liked: Cleanliness, staff & service
Nice rooms, good place to stay
Stayed 1 night in Feb 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

8/10 Good

Jennifer

Stayed 1 night in Feb 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tennessee trip
Great accommodations, quiet location. Will stay again another time.
Stayed 2 nights in Feb 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great price & very clean and comfortable
Stayed 1 night in Feb 2024

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad.
All was good. A couple spots on bedding comforter.
Stayed 1 night in Jan 2024
Response from Jill Hart on 17 Apr 2024
Thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Ardranna

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Wyshena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get in & out. Rooms are very small, but functional.
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good price. Excellent beds and bedding. It's in a cluster of hotels near many restaurants and businesses Would stay at again.
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Cathy

Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay!
Great convenient and clean option! Beds were comfy just wish there was better pillows.
Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Stayed 3 nights in Dec 2023

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
Clean and nice for the price point.
Stayed 2 nights in Nov 2023
Response from GM on 20 Nov 2023
Thank you.

6/10 Okay

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall the place was clean. Beds were comfy. I did see a small roach in the bathroom so im sure there are more. The thing i liked most for the comfort and the staff was really nice. The thing i hated most was they will put a hold on your credit card for $150 and it might take up to a week to getnit back. They did however allow me to only give them $100 cash and gave it back the next morning after inspection of the room.
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Thank you for your feedback. We already got room pest controlled on the same day as your feedback 11/16/2023. We are glad you liked everything else. see you next time you are in town.

10/10 Excellent

Lizabeth, Palmyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was great, the breakfast area was roomy and tidy.
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Thank you!

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visit
Very nice setting...............
Stayed 3 nights in Nov 2023
Response from GM on 17 Nov 2023
Thank you!

10/10 Excellent

Julette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at check in was very nice and extremely accommodating.
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thank you for your compliment. I will be sure to pass this to our staff.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thank you!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Friendly check-in. Would stay again.
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thank you! see you next time you are in Gallatin.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad!
Not a bad little hotel for the price. Small breakfast, but surrounded by nice food options.
Stayed 2 nights in Nov 2023
Response from GM on 15 Nov 2023
Thank you!

2/10 Terrible

Eva

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was mold in the shower. The door to the room you had to play with it to get it to lock, otherwise you could just push the door open. And the latch lock at the top of the door was broken off.
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thank you for feedback. We will address both of the listed problem in 3 days. Please give us another chance next time you are in Gallatin.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jill Hart on 2 Nov 2023
Thank you!

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Response from Jill Hart on 2 Nov 2023
Thank you!

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a great breakfast,and the hotel was excellent.
Stayed 3 nights in Oct 2023
Response from Jill Hart on 2 Nov 2023
Thank you!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My recent stay
Property is relatively new and in good condition. Staff is very helpful and friendly. Furniture and fixtures are in good condition, and bedding is comfortable. Breakfast is adequate, and I don’t recommend it. I have two gripes: the soap provided can be difficult to use in the shower, and if you drive a lower-height vehicle, beware of the rebar sticking up out of the parking curbs. Overall, I believe this hotel provides good value, and I recommend it.
Stayed 2 nights in Oct 2023
Response from Jill Hart on 2 Nov 2023
Thank you for your kind words!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 23 Oct 2023
Thank you!

10/10 Excellent

Yuesheng

Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Thank you!

10/10 Excellent

Dwight

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the property was clean, safe, and quiet. It was also to restaurants.
Stayed 4 nights in Oct 2023
Response from Gm on 18 Oct 2023
Thank you so much. You are an awesome guest. See you next time you are visiting Gallatin or Nashville TN

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 14 Oct 2023
Thank you!

2/10 Terrible

Robert

Stayed 3 nights in Sep 2023
Response from Jill Hart on 2 Nov 2023
We are sorry you did not enjoy your stay. Please feel to reach out to management if you would like to discuss any concerns.

10/10 Excellent

Shavonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 19 Sept 2023
Thank you!

8/10 Good

Benita

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Kind service
Stayed 2 nights in Sep 2023
Response from GM on 14 Sept 2023
Thank you for your feedback. see you next time you are in Gallatin or Nashville area.