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Sufficient place to stay. Very friendly staff and very helpful. If you do stay request a room on the back side of the property as the rooms facing the highway tend to be loud due to all the traffic. Plenty of food options across the street that you will have to drive to.
amy
Stayed 1 night in Mar 2024
Response from AJ Bennett, GM on 5 Apr 2024
Thank you for your review. We hope to see you again soon!
Conveniently located to the highway and nice and quiet
Erntrell
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on 14 Mar 2024
Thank you! We hope to see you again next time!
6/10 Okay
JAY
Travelled with pets, Travelled with partner
5 Mar 2024
Liked: Staff & service
Hotel is average.
JAY
Stayed 3 nights in Mar 2024
Response from AJ Bennett, GM on 5 Mar 2024
Thank you Jay for your review. We'd love to know what we could do be better to be an above average hotel. Please let us know! We hope to see you again soon.
In general nice motel. Great breakfast. A bit dated: torn carpet, cracked sink, toilet seat not attached to the toilet and a bunch of small things, but in general not bad for the price.
Stanislav
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on 9 Feb 2024
Thank you for your review! We hope to see you again soon. Please reach out if you have any questions.
Excellent stay! Great place to stop with our two dogs. They accommodated us getting a first floor room next to a side door for our anxiety ridden pups. It was clean, quiet and safe. Grateful we made this stop on our way to Florida!
Rachelle R
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on 16 Jan 2024
Thank you for your review! We hope to see you again soon!
The hotel was nice and clean. The staff was great. The down grade was that we were given room 205 and it was right above the lobby and eating area and it was very loud late into the night.
Steve
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you for your review. Please feel free to reach out to me to talk about this. Next time you stay, we will make sure you are in a quieter part of the hotel.
The black gentleman staff was very nice and accommodating along with great conversation. The room was not the cleanest the sofa has stains on it, toilet would not flush all the way without holding until it does! I love staying at the hotel because of the location and I love the suite with the door separating the living room!
Saudia
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you for your honest review. We are going through a renovation soon and some of the items you mentioned will be addressed, specifically the sofas are being replaced. We hope that we can serve you better the next time you stay. Please feel free to reach out to me.
10/10 Excellent
Melba
27 Dec 2023
Melba
Stayed 4 nights in Dec 2023
Response from AJ Bennett, GM on 19 Jan 2024
Thank you!
6/10 Okay
Zachary
26 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staying here for a night was fine. The room I was in was clean but needed a refresh. There was a tear in the carpet, art missing from the walls, and the wall paper was peeling in the bathroom.
Zachary
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 5 Jan 2024
Thank you for your honest review. Some of the items you mentioned will be address with our renovation that is happening soon. Feel free to reach out to me. We hope to better serve you again in the future!
The walls were a little too thin as we could hear our new neighbors as if they were in the room with us. Also, our children were disappointed to see there weren’t any cookies left in the lobby when we checked in, as there have been during the Christmas season every other year we have stayed here.
Crystal
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 23 Dec 2023
I'm so sorry about the cookies. We do have cookies everyday but we do stop making them at a certain time. This is to ensure peak freshness. We hope you can visit us again next year!
8/10 Good
Robert
Travelled with family
19 Dec 2023
Liked: Cleanliness
Good location. Clean room. Bad water pressure in the shower. Pet noise quite audible.
Overall my stay was wonderful! Clean rooms. Friendly staff. Great place to stay! My only complaint was that they shut down the breakfast too early. Breakfast is supposed to be served until 9:00 and when I got there at 8:45 everything was cleaned up and put away. So if you want breakfast make sure you get there early!
John
Stayed 2 nights in Dec 2023
Response from AJ Bennett, GM on 14 Dec 2023
Thank you so much for your review! I'm so glad you enjoyed your stay. We hope to see you again soon!
Really a nice hotel for the money. Comfy beds, clean. Will stay again. Highly recommend.
Sue
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on 8 Dec 2023
Thank you so much! We hope to see you again soon!
4/10 Poor
Kami
29 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy neighbors. Dropped ironing board at 2 AM. Probably looking for extra blankets in the closet. Heating display did not work.
Very clean and courteous, I had to checkout before breakfast service started.
Kami
Stayed 1 night in Nov 2023
Response from AJ Bennett, GM on 30 Nov 2023
Thank you for your review. I am so sorry your neighbors were loud and woke you. We hope you can visit us again in the future. Please contact me if you have any questions.
Thank you! We're thrilled you trust us as your preferred hotel in Smyrna, TN. We hope to see you again next year!
6/10 Okay
Maria
Travelled with family and small children
27 Nov 2023
Liked: Staff & service
When they clean don't provide toilet paper, and never made the beds.
Maria
Stayed 3 nights in Nov 2023
Response from AJ Bennett, GM on 30 Nov 2023
Thank you for your review. This is not standard practice for our hotel and this was a complete mistake on our part. I have relayed this info to my Executive Housekeeper and we will reiterate the correct procedures to our housekeeper. If you have any questions, please contact me. We hope you can visit us again.