Breakfast, dinner, brunch served; American cuisine

Reviews of Hutton Hotel

4.5 out of 5
Hutton Hotel
1808 West End Ave, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

DESIREE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to Nashville for the first time to celebrate my mom’s birthday and decided to stay at Hutton Hotel based on reviews. Check in was impeccable! we were greeted by Bri (like the cheese without the E) who was amazing and gave us the run down of the hotel, provided complimentary waters, and let us know about the free live music happening that night at Analog (event venue in the hotel). Room was nice and it was cleaned up every morning with fresh towels. Our stay was almost perfect. The only downfall was the cocktail hour visit at Evelyn’s. It was around 4pm on Saturday 4/27, wasn’t busy at the restaurant but it was a half full bar, I’d say about 8-10 people. The bartender on duty was a woman with purple hair. She did not acknowledge me and my mother for about 10 minutes. She greeted a couple people who came in after us and served them drinks. I had to literally flag her down to order two drinks and two appetizers. After that she tended to everyone else except my mother and I. So much so, we didn’t even get our tab from her. I had to ask a bar back for the ticket to pay because she never acknowledged again. I’d hate to say it, but it seems we were racially profiled. I would have loved to given this place a 10/10 review, because the hotel and front desk staff was great. But the bartender really ruined it for us.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JR on 26 Apr 2024
Thank you for the feedback. We look forward to seeing you in the future.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JR on 26 Apr 2024
Thank you for the feedback. We look forward to seeing you in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JR on 18 Apr 2024
Thank you for the great score! We look forward to seeing you in the near future.

10/10 Excellent

james, Stamford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from JR on 18 Apr 2024
Thank you for the great scores! We look forward to seeing you again in the near future.

10/10 Excellent

Ryan

Travelled with family
Very nice place to stay
Stayed 2 nights in Apr 2024
Response from JR on 12 Apr 2024
Thank you for the feedback! We appreciate the nice score. We look forward to having you back as our guest.

8/10 Good

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful design of the hotel.
Stayed 1 night in Apr 2024
Response from Jonathan Rush on 12 Apr 2024
Thank you for the feedback! We look forward to hosting your next Nashville adventure.

10/10 Excellent

Brandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Mar 2024
Response from JR on 12 Apr 2024
Thank you for the great feedback. Our team looks forward to hosting your next Nashville adventure.

10/10 Excellent

Bobbi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 2 nights in Mar 2024
Response from JR on 12 Apr 2024
Thank you for the great feedback.

10/10 Excellent

Maquecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JR on 26 Mar 2024
Thank you for your feedback .

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the music venue. Absolutely a surprise. Food was great at Evelyn’s. The staff and mgr Oliver were so engaging. West End Ave is very loud, bring ear plugs.
Stayed 3 nights in Mar 2024
Response from JR on 20 Mar 2024
Thank you for the review on the recent stay. Our team appreciates your feedback.

10/10 Excellent

Cailyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JR on 20 Mar 2024
Thank you for the great score on the review. Our team looks forward to seeing you again very soon.

10/10 Excellent

Myrdin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff - perfect Location just on the edge of shopping and dining.
Stayed 1 night in Mar 2024
Response from JR on 12 Mar 2024
Thank you for being our guest. We look forward to having you back very soon.

10/10 Excellent

jami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Friendly people! Great drinks!
Stayed 1 night in Mar 2024
Response from JR on 12 Mar 2024
Thank you for being our guest. We look forward to having you back very soon.

10/10 Excellent

Nia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from JR on 4 Mar 2024
Thank you for the feedback on your recent stay. Our team appreciates the great score.

10/10 Excellent

Heather

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from JR on 12 Mar 2024
Thank you for being our guest. We look forward to having you back very soon.

10/10 Excellent

ALANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful! Our room was very comfortable. The Hutton is in the midtown area which is lovely and not noisy in our opinion. It’s only a 30 minute walk to the downtown bars and live music. We would definitely stay again.
Stayed 1 night in Feb 2024
Response from JR on 4 Mar 2024
Thank you, Alanna, for the great feedback on your recent stay. Our team look forward to seeing you again.

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and great staff
Stayed 1 night in Feb 2024
Response from JR on 4 Mar 2024
Thank you, Kyle, for the great review on your recent stay. We look forward to seeing you again very soon.

10/10 Excellent

Gunner

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my experience with the Hutton hotel was amazing. The room, the analog, and the staff. Brii and Devonte with the front desk were a great deal of help with any information needed and went out of their way to make sure my stay could be as great as possible
Stayed 1 night in Feb 2024
Response from JR on 27 Feb 2024
Thank for the glowing feedback on your recent stay. We look forward to welcoming you back very soon.

10/10 Excellent

shannon

Stayed 1 night in Feb 2024
Response from JR on 26 Mar 2024
Thank you for your feedback. Our team looks forward to welcoming you back very soon.

10/10 Excellent

Ryon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff was helpful and the attached restaurant was fantastic.
Stayed 1 night in Feb 2024
Response from JR on 27 Feb 2024
Thank for the glowing feedback on your recent stay. We look forward to welcoming you back very soon.

10/10 Excellent

Manuel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Dec 2023
Response from JR on 27 Feb 2024
Thank for the glowing feedback on your recent stay. We look forward to welcoming you back very soon.

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Very nice.
Stayed 1 night in Feb 2024
Response from JR on 6 Feb 2024
Thank you for taking the time to complete this survey. Our team appreciates your feedback and great score.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jonathan Rush on 6 Feb 2024
Thank you for taking the time to complete this survey. Our team appreciates your feedback and great score.

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Jonathan Rush on 6 Feb 2024
Thank you for taking the time to complete this survey. Our team appreciates your feedback and great score.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JR on 6 Feb 2024
Thank you for taking the time to complete this survey. Our team appreciates your feedback and great score.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JR on 23 Jan 2024
Thank you, Traci. Our team appreciates the great feedback. We welcome you back in the near future.

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel in Nashville. Always a pleasure to be there.
Stayed 1 night in Dec 2023
Response from JR on 22 Jan 2024
Thank you, Traci. Our team appreciates the great feedback. We welcome you back in the near future.

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JR on 16 Jan 2024
Thank you for the feedback.

10/10 Excellent

Liaa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Staff were very helpful and friendly. Evelyn’s restaurant had great food drinks and service. Excellent location close to everything.
Stayed 5 nights in Jan 2024
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

4/10 Poor

Bo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nothing was complimentary. Had to pay for everything and even had to leave a key card in the room on the wall so your power would stay on. We got locked out so we had to go get new key cards. If we had been able to have our second key card with my fiance, we could’ve gotten back in.
Stayed 3 nights in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! The design was great and the staff were so friendly and welcoming. I will definitely stay here again in the future.
Stayed 1 night in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Martha, Brownsburg

Stayed 1 night in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Ilse

Stayed 2 nights in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Ilse

Stayed 2 nights in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel friendly staff and safe location
Stayed 2 nights in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Casey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and hotel were amazing! Parking was really expensive but everything else was perfect!!
Stayed 2 nights in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Rachael

Stayed 1 night in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the feedback on the recent stay. Please provide some commentary on how our team could have provided better service.

10/10 Excellent

Rebecca

Stayed 5 nights in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

6/10 Okay

Sumer

Travelled with group
Liked: Property conditions & facilities, room comfort
Expected more
I originally booked a king bed room and received a room with two queen beds upon check in. When I brought this up to the front desk, I was very polite and said I did not mind the two queen beds, but since those rooms are cheaper I would just like the difference to be returned to my card. I was not given that option and instead was moved to a room with a king bed. However, I would not be able to move rooms until the next day at 3pm instead of right away, giving me less than 24 hours in that new room. The second room was out of tissues, some staining on the bathroom wall, and the shelf in the shower had screws falling out and missing. Both mine and my partners cards were charged for different amounts for unknown reasons. When I brought this up to the staff, they originally told me they could not do anything since I booked on the hotels.com app (I’ve never had this issue with any other hotel booked with this app), and then told me that it would be refunded (it has not). It’s been 4 days since I brought this issue to attention and have had little to no response and still have a large and unknown charge to my card, also with little sense of urgency. It has been very difficult and upsetting trying to get this resolved, and overall I did not have a good experience despite me being very understanding and patient.
Stayed 2 nights in Dec 2023
Response from JR on 16 Jan 2024
Thank you for the feedback on your recent stay. We will utilize your comments to improve internally. Please contact the property manager for further communication about your stay.

6/10 Okay

Camille

Travelled with group
Liked: Property conditions & facilities
Property was well designed. However, I booked a ‘premium’ room that was supposed to have skyline views and be above the 11th floor. Unfortunately, they are doing a ‘refresh’ and my room had the size but not these things. The staff didn’t seem like it was a big deal and blew it off, and while true, it’s advertised this way on their website and Expedia and costs more. Housekeeping was inconsistent and you had to wait on hold for over 5 minutes to ask for fresh towels or other amenities that were not refreshed. Housekeeping also tried to enter the room even though my privacy light was on. Rooms could be cleaner.
Stayed 3 nights in Dec 2023
Response from JR on 16 Jan 2024
I apologize for the inconveniences during your stay. Please contact the property manager to discuss your stay further. We will utilize your feedback to improve internally.

10/10 Excellent

Jessica J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The vibe at the hotel was very cool! I would recommend
Stayed 3 nights in Nov 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Lynne

Stayed 3 nights in Nov 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place
Stayed 3 nights in Nov 2023
Response from JR on 16 Jan 2024
Thank you for the great score. Our team appreciates your business and look forward to welcoming you back to the property.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Clean and nice hotel stay. I will definitely be visiting Nashville again and this is where I will always stay
Stayed 1 night in Nov 2023
Response from JR on 4 Dec 2023
Thank you for the amazing feedback on your recent stay. Our team welcomes you back to the property on the next Nashville adventure.