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Reviews of ibis Narbonne

3 out of 5
ibis Narbonne
159 Rue De L'Hotellerie, Quartier Plaisance, Narbonne, Aude

Reviews

7.8

Good

Rating 10 - Excellent. 90 out of 368 reviews" "
Rating 8 - Good. 171 out of 368 reviews" "
Rating 6 - Okay. 76 out of 368 reviews" "
Rating 4 - Poor. 22 out of 368 reviews" "
Rating 2 - Terrible. 9 out of 368 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, reasonable, great service and restaurant. Take dogs. Great Parking. Easy to get to from the Motorway. Quite.
Stayed 1 night in Feb 2024
Response from Aurélie on 3 Mar 2024
Hello Sir, Thank you for your review of our hotel ibis Narbonne. We are delighted that you enjoyed your stay and hope to welcome you again very soon. Yours sincerely,

8/10 Good

Jiying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel, room is not very big but meeting the expectation. Employees are nice, and there is a restaurant next door, very convenient.
Stayed 1 night in Jul 2023
Response from Aurélie on 18 Jul 2023
Dear Jiying, We very much appreciate your comments regarding your stay at the ibis Narbonne. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location when visiting Les Grand Buffet
Perfect place to stay for one night. Like most travelers, we were visiting Les Grand buffet which is a 2 minute drive from the hotel. Check in was a breeze. Nice staff, clean rooms but small rooms. Just barely enough room for two people. Recommend staying here!
Stayed 1 night in Sep 2022
Response from Sincerely, Sophie and her team on 4 Oct 2022
Hello Mrs,We are delighted that you enjoyed your stay and hope to welcome you again very soon.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No elevator, paid tax upon checking in with cash but it wasn’t recorded and they tried to collect it again when I checked out.
Stayed 1 night in Jul 2022
Response from Ibis Narbonne Team on 3 Aug 2022
Good morning, Thank you for taking the time to share your review. We hope to see you again very soon! The

10/10 Excellent

Adalsteinn H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Excellent location .. close to access of freeway … good if you are travelling to Spain
Stayed 1 night in Dec 2021
Response from Sophie et son Equipe on 14 Dec 2021
Bonjour, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel ibis Narbonne. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien cordialement, Sophie et son Equipe

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
Highly priced for what it was
Stayed 1 night in Nov 2021
Response from IBIS NARBONNE on 21 Nov 2021
Bonjour Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous sommes désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. De nouveau, nous vous remercions pour votre commentaire et espérons regagner votre confiance lors d’un prochain séjour. Au plaisir de vous accueillir à nouveau Bien cordialement

6/10 Okay

Pedro

Disliked: Property conditions & facilities, room comfort
Comments
Qulit inapropied for the weather Rug in room dirty
Stayed 2 nights in Sep 2021
Response from Sophie and her Team on 23 Sept 2021
Thank you for taking the time to write to us following your stay. We are sorry that the service and delivery did not meet your expectations, and we ask you to accept our sincere apologies. IBIS hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence on a future stay. Looking forward to welcoming you soon, we ask you to believe, Madam / Sir, in the expression of our best feelings

10/10 Excellent

Jonathan

Stayed 1 night in Jun 2021
Response from Sophie et son Equipe on 7 Jul 2021
Bonjour Monsieur et merci pour votre commentaire. Au plaisir de vous recevoir à nouveau . Bien cordialement

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2021
Response from Sophie et son Equipe on 14 Jun 2021
Bonjour, Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien cordialement,

8/10 Good

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and simple. Good service
Just travelling through on business
Stayed 1 night in May 2021
Response from Aurélie on 21 May 2021
Hello Paula, Thank you for your comment, we appreciate it.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel.... half board not good value so avoid
Lovely hotel all covid measures in place. Food in Resturant good. Breakfast continental But wide choice. My only tip(gripe) would be DO NOT choose half board rate as we paid extra £38 GBP for evening meal, (thinking under these covid times best to eat at hotel) but we could only choose from the 15.50 EUROS menu (Limited time 3 choices, Nowhere on website could we find any menus for half board before we booked so our mistake) Rest of menu was a lot better and choices excellent so if we had realised we could have had a meal of choice Would not have opted for just Bed & breakfast) when queried with hotel manager her reply was they do not make any money from sites like Hotels.com and other hotel booking sites that is the price, therefore not good value for money.
Stayed 1 night in Aug 2020

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on the road or for tourism.
Stayed 1 night in Jul 2020
Response from Sophie Direction on 23 Jul 2020
Bonjour Nous vous remercions pour votre appréciation A très bientôt

8/10 Good

Nick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Sophie Direction on 24 Jul 2020
Bonjour et Merci pour votre appréciation. Bien cordialement

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from La Direction on 7 Jan 2020
Bonjour et merci pour votre appréciation.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Tiny room., no elevator to second floor. Good breakfast.
Stayed 1 night in Oct 2019
Response from Sophie on 6 Nov 2019
Hello and thank you for your feedback. We take into account your comments. Sincerely

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop over, clean well furnished rooms and great restaurant on site.
Stayed 1 night in Jul 2019
Response from Sophie et son Equipe, on 23 Jul 2019
Hello Mr. PEREZ SELVA, We thank you for your feedback following your stay with us. We will not fail to share them with our entire team. Your satisfaction is our greatest reward. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We chose this property because of it's convenient location to the highway. The room we booked was described as two beds - one double, one single. Upon arrival, we were told that the single bed was a foldout, which was extremely small, and had a wooden overhang on one side, which made it even smaller. It is really only good for a child, but they didn't have any other rooms with two beds. It was uncomfortable, and the room was tiny itself, with hardly any space to even put luggage on the floor. There is stable working WiFi and ample parking. Check out was a challenge, as there was no one at the desk for over 20 minutes.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
On arrival the first room had been previously occupied by a smoker, the smell was quite bad, reception changed our room, this was our 4th visit to this hotel and it was certainly not as good as we had come to expect. Also having paid in full via Expedia our paperwork stated including taxes, the receptionist insisted this was not included, so we stayed our night but doubt will will use Ibis again
Stayed 1 night in Feb 2019
Response from The Direcyion on 19 Mar 2019
Good morning, Thank you for taking the time to write to us. We are sorry that your stay did not meet your expectations. We hope to have the opportunity to make up for it in a future visit. Very cordially

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from La Direction on 23 Feb 2019
Bonjour et Merci pour votre appréciation

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Narbonne
Great room comfortable bed. Staff very busy in restaurant but still attentive
Stayed 1 night in Oct 2018

6/10 Okay

Kamal, London

Close to High ways
The hotel staff are friendly but rooms sizes are smaller than other Ibis hotels. Natural museum and safari park is nearby .
Stayed 1 night in Sep 2018
Response from Sophie V. on 18 Sept 2018
Hello, thank you for your comment. Your opinion is very valuable. Be assured that the necessary measures will be implemented to improve the quality of our services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018
Response from Directeur on 11 Dec 2018
Bonjour, Merci pour votre appréciation concernant votre séjour chez nous! A très bientôt!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
This was an ideal place to stay for a visit to the amazing Grand Buffets restaurant just up the road. A clean value for money hotel with friendly staff.
Stayed 1 night in May 2018
Response from Director on 29 May 2018
Dear Andrew, Thank you for your commentary and hope see you soon by us!

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities
Ibis Narbonne - cold night in April
The key card got stuck in the room door lock, so had to get help from the front desk. Stayed one night in April, the weather was cold and there was no heat in the room. There was a heater under the desk but it did not work.
Response from Director on 18 May 2018
Dear Ian, Thank you for your commentary. We cut the heat because of the weather in our region on may, usually very sunny! My receptionnist team would help you by giving you another cover in case of cold weather. I also apologize for this inconvenient. Hope see you soon by us.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
So-so
Not the best Ibis that I stayed in but not the worst either. In my room I couldn't left the window without the black courting because it was behind a post light..... room I could say that was in the small size...
Stayed 3 nights in Oct 2017

10/10 Excellent

Guylaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Room was disappointing, way to expensive. Very tiny, no fridge or tea making facilities.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located just off the main border road
24 hour reception and 24 hour food available. Really comfortable and right next to the main road through France. Perfect for a stop over when travelling.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way!
Perfect in every way!

6/10 Okay

Stephen, Home

Liked: Cleanliness, staff & service
Good but
Room was clean and tidy, staff were helpful despite little English being spoken. The big drawback was the rooms are tiny. The bed takes up almost the whole room. The bathroom is tiny, you had to step around the toilet to get through the bathroom door. A very creative use of space.

8/10 Good

George, France

Liked: Cleanliness, staff & service, room comfort
ibis narbonne
Hotel staff were very helpful, the room were clean and comfortable but a little bit cramped. parking was adequate and secure, close to the autoroute but did not have the road noise

10/10 Excellent

Nikki, West Sussex, England

Liked: Cleanliness, staff & service, room comfort
Good, hotel with very friendly & efficient staff.
We arrived early, around 10.30a.m after a very long journey. We were greeted by a very friendly and helpful receptionist who did her best to find us an available room, to allow us to check in before the specified time of midday. This allowed us to get some rest, before looking around Narbonne. Our whole visit was very pleasant and the entire staff were extremely friendly and efficient. The hotel, although a little dated in decor is very clean and the beds are extremely comfortable and give a good night's sleep, it is also within easy reach of the centre of Narbonne.

10/10 Excellent

zola25, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stay in South of France
Lovely hotel friendly staff but a little out of town, Ok if you have a car. Nice French restaurant attached

8/10 Good

carolspanish, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy beds
Hotel more than adequate for a stopover Staff very pleasant and helpful.Rooms a little on the small side especially the bathroom but very comfortable and clean Beds very comfy indeed would certainly stop there again.

8/10 Good

Kap10, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access from highway
A good Ibis hotel with friendly staff. An ideal overnight stay on our journey down through France. The adjoining restaurant was fine for dinner and the breakfast was very adequate

6/10 Okay

Verified traveller

Liked: Staff & service
We often stay in this hotel but this time we had problems with the hot water service which seemed to run out after 8pm at night. Due to this they credited us with two breakfasts without us asking for the credit and we appreciated this courtesy. As well, we brought our own pillows because the hotel pillows are uncomfortable to sleep on.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

CASSIA MARIA SALES DE SA

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo otimo
Stayed 1 night in Apr 2024
Response from Aurélie on 28 Apr 2024
Merci infiniment pour votre commentaire positif ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous.

10/10 Excellent

corinne

Stayed 1 night in Apr 2024

2/10 Terrible

Margarita

Travelled with family
Disliked: Property conditions & facilities
Caro y sucio
Stayed 1 night in Feb 2024
Response from Aurélie on 25 Feb 2024
Hola, Nos gustaría darle las gracias por tomarse el tiempo para darnos su opinión tras su estancia en nuestro hotel ibis Narbonne, pero lamentamos leer que el servicio no cumplió con sus expectativas. Queremos que sepa que su satisfacción es una prioridad para nosotros, por lo que se llevará a cabo una revisión con el equipo para asegurar que su próxima estancia con nosotros sea lo mejor posible. Esperamos volver a verle pronto, para demostrarle que puede disfrutar de su estancia con nosotros. Atentamente

2/10 Terrible

Alexandre

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aurélie on 7 Feb 2024
Bonjour, Nous vous remercions d'avoir pris le temps de nous faire un retour suite à votre séjour dans notre hôtel ibis Narbonne.Mais nous sommes désolés de lire que la prestation n'ait pas répondu à vos attentes. Sachez que votre satisfaction est pour nous une priorité ; c'est pour cela qu'un point sera fait avec l'équipe afin de nous assurer que votre prochain séjour parmi nous se passe au mieux. Nous espérons donc vous revoir bientôt, afin de vous prouver que vous pouvez passer un agréable moment en notre compagnie. Cordialement

8/10 Good

Lair, Cancun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones muy chicas y casi sin opciones cerca para comer. Por lo demás , el servicio del personal fue excelente.
Stayed 1 night in Jan 2024
Response from Aurélie on 7 Feb 2024
Buenos días, Gracias por tomarse el tiempo para dejarnos un comentario después de su estancia en nuestro establecimiento. Espero volver a verlos. Cordialmente

2/10 Terrible

Marco

Disliked: Cleanliness, property conditions & facilities, room comfort
Hôtel et chambre datant de 40 ans. Déprimant pour 124€. Odeurs d égouts ds la salle de bain. Très mauvaise expérience
Stayed 1 night in Jan 2024
Response from L'Equipe Ibis Narbonne on 31 Jan 2024
Cher Monsieur Nous vous remercions vivement d'avoir pris le temps de nous écrire après votre séjour et regrettons vivement que les services fournis n'aient pas été à la hauteur de vos attentes. Nous vous prions de bien vouloir nous excuser pour les désagréments occasionnés.Nous mettons tout en œuvre pour vous offrir une qualité de service optimale lors de chacun de vos séjours. Votre avis nous intéresse donc au plus haut point. De plus, nous pouvons vous assurer que les mesures nécessaires seront prises pour améliorer durablement la qualité des services mentionnés.Pour les tarifs, nous avons un programme fidélité ALL GRATUIT , qui permet de bénéficier de remises tout au long de l'année.Nous vous remercions encore une fois pour vos remarques. Nous espérons regagner votre confiance lors de l'une de vos prochaines nuitées et serions heureux de vous accueillir à nouveau très prochainement.Avec nos meilleures salutationsL'Equipe Ibis Narbonne

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from L'Equipe Ibis Narbonne on 14 Dec 2023
Bonjour et merci pour votre appréciation.Au plaisir de vous revoir.

8/10 Good

Jacques

Stayed 1 night in Nov 2023
Response from Aurélie on 5 Dec 2023
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre avis sur l'ibis Narbonne. Nous sommes ravis d'apprendre que notre équipe vous a offert une expérience professionnelle et amicale. Notre équipe travaille dur pour s'assurer que tous les clients passent un séjour agréable, et nous sommes ravis d'entendre que cela a été le cas pour vous. Nous espérons que vous reviendrez bientôt nous rendre visite !

8/10 Good

Brita

Travelled with partner
Liked: Staff & service, amenities
Saknar hiss, trappan lite svr att baxa handbagaget.
Stayed 1 night in Nov 2023
Response from Aurélie on 5 Dec 2023
Dear Sir , vi är mycket glada över att få era uppriktiga kommentarer om er senaste vistelse på vårt ibis Narbonne. Vi beklagar att storleken på våra rum och avsaknaden av hiss inte passade er. Vårt mål är att erbjuda våra gäster ett bekvämt boende av hög kvalitet och vi hoppas att ni ger oss en ny chans att välkomna er till något av våra hotell. Tack för att du tog dig tid att berätta för oss om din upplevelse.