Lobby sitting area

Reviews of Best Western Dorchester Hotel

2.5 out of 5
Best Western Dorchester Hotel
70 Church St, Nanaimo, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 347 out of 1005 reviews" "
Rating 8 - Good. 408 out of 1005 reviews" "
Rating 6 - Okay. 137 out of 1005 reviews" "
Rating 4 - Poor. 81 out of 1005 reviews" "
Rating 2 - Terrible. 32 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what we needed. Comfort and quiet wirh a view. Restaurant food was great as well as our wait person Angela. Such fun.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable and friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Baransel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Devin, Burnaby

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Nice ocean view
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was decent for the price
Stayed 1 night in May 2024

8/10 Good

Kirby

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The area is great. Right near the harbour and there are lots of coffee shops, 24 hour bakery and shops near by. There was some confusion with the check in process??? Not sure if training new staff or staff not sure. Processed my card twice for pre authorization and was told it didn’t go through. I logged into my banking to show them that it was processed twice. The restaurant inside the hotel is excellent. Best seafood chowder and wait staff excellent.
Stayed 2 nights in May 2024

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front staff
Stayed 2 nights in Apr 2024

6/10 Okay

Frederick

Stayed 1 night in Apr 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to the harbour, waterfront and downtown core. A short walk to the float plane base and convention centre.
Stayed 2 nights in Apr 2024

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was too hot and despite complaining stayed to warm we had to leave the window open which helped but were then awakened by the traffic in the morning. I wasnt impresses by the $200 deposit either
Stayed 2 nights in Apr 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the dining options and how close we were to everything
Stayed 1 night in Apr 2024

8/10 Good

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

ROSELIA, Woodinville

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were all super nice and in good moods. Pet friendly which was great. No pool but I saw a deck that looked cool. Nice restaurant on site and in a great location to the wharf and downtown shops. Room was clean and bed was awesome.
Stayed 2 nights in Apr 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Iain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was great, right at the waterfront, close to stores and lots of restaurants.
Stayed 2 nights in Mar 2024

2/10 Terrible

Lorraine

Stayed 1 night in Mar 2024
Response from Vani Sharma on 24 Apr 2024
Dear Lorraine,We are sorry to see that you rated our hotel experience so low. We strive to provide exceptional service and comfort to all our guests, and it is disappointing to hear that we fell short of your expectations. Your feedback is valuable to us, and we would appreciate more details about your stay so we can address any issues and improve our service. Please feel free to reach out to us directly with any specific concerns you may have. We hope to have the opportunity to make things right for you in the future.

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024

10/10 Excellent

Peng

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Sam

Liked: Cleanliness, amenities
Very good
Stayed 1 night in Mar 2024

2/10 Terrible

Deighan

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel
Response from Vani Sharma on 30 Mar 2024
Hello Deighan,We sincerely apologize for the less-than-ideal experience you encountered during your stay with us. Your feedback is invaluable to us, and we are actively addressing the issues you have brought to our attention to ensure a more seamless and enjoyable experience for all our guests. We truly hope for the opportunity to welcome you back in the future, where we aim to exceed your expectations with our improved services and facilities.

8/10 Good

Sayomie

Stayed 2 nights in Mar 2024

10/10 Excellent

Taishina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and very great attitude! Rooms were clean and spacious, beds were very comfortable! I love that it was in walking distance to the places I wanted to go! Definitely would stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean room with a beautiful view. Staff were friendly, welcoming and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but it was very clean, comfy bed and a great place to lay your head in the heart of Nanaimo. Dog friendly, plus, they supplied a dog bed and dog food bowls which was great!
Stayed 1 night in Mar 2024

8/10 Good

Len

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. The interior is great but the building is older so there are noises during the day, like some beeping alarm in the hallway. A night, there was no issues about getting some good sleep. Staff were friendly and professional.
Stayed 1 night in Mar 2024

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sherryl, Edmonton

It was old but clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Stayed 1 night in Mar 2024

10/10 Excellent

kisu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by the staff there, they're so kind.
Stayed 1 night in Feb 2024
Response from Vani Sharma on 27 Feb 2024
Dear Kisu,Thank you for this great review. We are glad to hear that you found our staff to be kind and helpful. We wish to welcome you back for another great stay in future.

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner and a stay
Stayed 1 night in Feb 2024
Response from Vani on 19 Feb 2024
Hello Shirley,Thank you for a great review and lovely pictures. We look forward to welcoming you back to the hotel.

8/10 Good

Carly

Stayed 1 night in Feb 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are fabulous!
Stayed 1 night in Feb 2024
Response from Vani Sharma on 11 Feb 2024
Dear Kristy,Thank you for taking out time to write this review. We are delighted to know that you found our staff fabulous. We look forward to welcoming you back to the hotel.

8/10 Good

Paulette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to my medical appointment. Great restaurants. Competitive prices.
Stayed 1 night in Feb 2024
Response from Vani on 9 Feb 2024
Dear Paulette, Thank you for your feedback! We are delighted to hear that our location was convenient for your medical appointment and that you enjoyed the nearby restaurants. We strive to offer competitive prices to ensure our guests receive great value. We hope to welcome you back soon!

10/10 Excellent

Jamie

Stayed 2 nights in Jan 2024
Response from Vani on 5 Feb 2024
Hello Jamie,Thank you for a great review. We hope you will come back and see us again soon.

8/10 Good

Matt

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean and liked the pet bed and pet food bowl in room. Was very unimpressed that the price booked online was not the price that the hotel tried to charge at check in. It took at least 15 minutes to sort out and I had to show the front desk person the online booking a couple of times, he had to calll his supervisor, he helped another guest while I waited to get the error sorted out. The issue was rectified and it was a good thing I was paying attention or would have been grossly overcharged. Checking out the next morning there was another guest dealing with the same issue. Otherwise it was a good experience, however the attempt to overcharge me and not initially charge the amount I booked the room for online has left a sour taste in my mouth.
Stayed 1 night in Dec 2023

8/10 Good

Elaine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were pleasantly surprised by a free upgrade to a suite, which was spacious and comfortable with great views. We found the heater in the bedroom to be quite noisy. Staff were very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Vani on 7 Jan 2024
Hello Elaine,Thank you for taking out time to write this feedback. We are delighted to hear that you found the upgraded suite to be spacious and comfortable and our staff friendly. We appreciate your feedback regarding the noisy heater in the bedroom. Our sincere apologies for any inconvenience this may have caused during your stay. We will certainly look into this matter to ensure that it is addressed promptly. Your input is invaluable to us as we continually strive to improve the overall experience for our guests. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience.

10/10 Excellent

Paulette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like to stay at the Dorchester when we come to Nanaimo for medical appointments. It's convenient to the clinic and very comfortable. The View restaurant is outstanding.
Stayed 1 night in Dec 2023

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the classical downtown hotels.
Stayed 1 night in Dec 2023

8/10 Good

Pat

Stayed 3 nights in Nov 2023

6/10 Okay

Mark

Stayed 2 nights in Nov 2023

8/10 Good

Linda

Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
family suite was spacious and and very clean comfortable beds
Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you kindly for upgrading my room.
Stayed 1 night in Sep 2023

6/10 Okay

Diogenes

Business traveller
Disliked: Cleanliness, staff & service
Location
Stayed 1 night in Nov 2023