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Reviews of Tamarind Tree Hotel

4 out of 5
Tamarind Tree Hotel
Langata Road, near Wilson Airport, Nairobi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 61 out of 90 reviews" "
Rating 8 - Good. 25 out of 90 reviews" "
Rating 6 - Okay. 4 out of 90 reviews" "
Rating 4 - Poor. 0 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Irene Mutuku, Front Office Manager, Tamarind Tree on 7 Feb 2024
Dear Guest,Greetings from Tamarind Tree Hotel,Thank you for this rating.Looking forward to hosting you again.

10/10 Excellent

Valerie

Stayed 1 night in Dec 2023
Response from Irene Mutuku, Front Office Manager, Tamarind Tree on 3 Jan 2024
Dear Guest,Greetings from Tamarind Tree Hotel,Thank you for your rating.Looking forward to hosting you again soon.

10/10 Excellent

NEERA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
I had a short overnight at Tamarind Tree hotel - I was joining a tour to Masai Mara early morning with breakfast included with my tour. The hotel is clean and staff pleasant. I was surprised that there was a hole where the mini bar should have been. I was told that it was given on request. The mini bar should have been there based on the rate charged.
Stayed 1 night in Sep 2023
Response from Emmaculate on 27 Sept 2023
Dear Neera,Greeting from Tamarind,We are in receipt of your review about our facility and we appreciate you taking your time to do so.We also appreciate the fact that you chose us to be your host hotel.We have taken note on the Mini Bar request and we shall look into the matter.Thank you,

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and friendly. Hospitality was excellent and rooms comfortable, clean and well appointed. Very convenient location to Wilson airport for those flying out on safari.
Stayed 2 nights in Aug 2023
Response from Irene Mutuku, Front Office Manager, Tamarind Tree. on 22 Aug 2023
Dear Douglas, Greetings from Tamarind Tree Hotel. Thank you for taking time to share this review and rating. We can't wait to host you again soon! With Kind Regards,

10/10 Excellent

Surein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Irene Mutuku, Front Office Manager, Tamarind Tree on 20 Aug 2023
Dear Surein,Greetings from Tamarind Tree Hotel. Thank you for taking time to share this review and rating. We can't wait to host you again soon! With Kind Regards,

10/10 Excellent

Laureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property. I highly recommend the stay at this place. Quiet and clean. External tour companies were willing to pick us up from the hotel. I also recommend the breakfast buffet. It had many options.
Stayed 2 nights in Jul 2023
Response from Irene Mutuku. on 1 Aug 2023
Dear Laureen,Greetings from Tamarind Tree Hotel,Thank you for your feedback and rating. Its greatly appreciated.

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Jun 2023
Response from Irene Mutuku. on 19 Jun 2023
Dear Robert,Greetings of the day.Thank you for this assuring review.Regards,

10/10 Excellent

Nasser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property have super nice rooms and excellent service. The food is also yummy. The pricing is also reasonable for short stays.
Stayed 1 night in Jun 2023
Response from Irene Mutuku. on 14 Jun 2023
Dear Nasser,Greetings from Tamarind Tree Hotel,Thank you so much for this rating and review.Looking Forward to hosting you again soon.

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean
Stayed 4 nights in May 2023
Response from Irene Mutuku. on 29 May 2023
Dear Jill,Greetings from Tamarind Tree Hotel,Thank you for sharing this feedback. Looking forward to hosting you again soon.With Kind Regards,Irene Mutuku,Front Office Manager.

10/10 Excellent

Robert

Stayed 1 night in May 2023
Response from Irene Mutuku. on 14 Jun 2023
Dear Robert,Greetings from Tamarind Tree Hotel,Thank you so much for this rating and review.Looking Forward to hosting you again soon.

10/10 Excellent

Lily

Stayed 3 nights in Apr 2023
Response from Front Office Manager. on 21 May 2023
Dear Lily,Greetings from Tamarind Tree Hotel,Thank you for your rating and review.We can't wait to host you again.With Kind Regards,Irene Mutuku,Front Office Manager.

10/10 Excellent

Eda

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Irene Mutuku. on 23 Dec 2022
Dear Guest,Greetings from Tamarind Tree Hotel.Thank you for booking and staying with us.Warm Regards,

10/10 Excellent

Tanja Cadigan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Outstanding staff!! Professional, friendly and accommodating! Stayed two nights (arriving then departing Nairobi). Both visits were very nice. The room is spacious, updated and perfectly clean. The restaurant was also very good. Spent money on a gorgeous leather purse in the gift shop. Arranged for the hotel car to take us to the airport ($5.00). Very secure hotel with guards at the gate, the doors and metal detectors upon entry. Definitely will stay here again next year when we return again to see family. Reasonably priced with excellent value. High recommend this hotel!!
Stayed 2 nights in Oct 2022
Response from Mohamed Ismail on 14 Oct 2022
Dear Tanja, Greetings from Tamarind Tree Hotel. We appreciate your wonderful review and comments on our hotel and facilities. We are glad to hear you had an amazing stay at our hotel. We look forward to welcoming you back to the hotel.

6/10 Okay

Truman

Travelled with group
Stayed 1 night in Sep 2022
Response from Mohamed Ismail on 6 Oct 2022
Dear Truman,Greetings from Tamarind Tree Hotel.Thank you for taking the time to review our hotel following your stay.We look forward to hosting you once again in the near future.

8/10 Good

JPL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Mohamed Ismail on 23 Sept 2022
Dear Julia,Greetings from Tamarind Tree Hotel.Thank you for taking the time to share your good review.We are pleased you had a great stay with us.We look forward to hosting you once again in the near future.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Mohamed Ismail on 19 Sept 2022
Dear Elizabeth,Greetings from Tamarind Tree Hotel.We are delighted to know you had a wonderful stay with us.We appreciate your feedback and look forward to hosting you once again in the near future.

8/10 Good

Edwin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay nice clean hotel with friendly staff
Stayed 7 nights in Aug 2022
Response from Mohamed Ismail on 25 Aug 2022
Dear Edwin,Greetings from Tamarind Tree Hotel.We are delighted to know you had a wonderful stay with us.We appreciate your feedback and look forward to hosting you once again in the near future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Retreat
All was well-received and lovely
Stayed 4 nights in Aug 2022
Response from Reservation Team on 22 Aug 2022
Dear Sir/Madam, Greetings from Tamarind Tree Hotel. We are delighted you had a wonderful stay with us. We look forward to hosting you once again in the near future.

6/10 Okay

David

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Reservation Team on 16 Aug 2022
Dear David, Thank you for staying with us. We look forward to hosting you once again in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Mohamed Ismail on 6 Jul 2022
Dear Sir/Madam, Greetings from Tamarind Tree Hotel. We are delighted you had a wonderful stay with us. We look forward to hosting you once again in the near future.

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star treatment
Excellent Hotel..cant wait to go back
Stayed 3 nights in Jun 2022
Response from Mohamed Ismail on 2 Jul 2022
Dear Eric, Thank you for choosing Tamarind Tree Hotel. We appreciate your wonderful review and comments on our hotel and facilities. We are glad to hear you had an amazing stay at our hotel. We look forward to welcoming you back to the hotel.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. The staff was responsive to our requests. Was quiet and ideal for rest. Food was great. I especially liked the samosas. Would definitely stay there again.
Stayed 1 night in May 2022
Response from Mohamed Ismail on 22 Jun 2022
Dear Steve, Thank you for choosing Tamarind Tree Hotel. We appreciate your wonderful review and comments on our hotel and facilities. We are glad to hear you had an amazing stay at our hotel. We look forward to welcoming you back to the hotel.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay over
Clean, friendly staff. Great wifi. Good food. Not enough plug-ins near the desks (none).
Stayed 4 nights in Mar 2022
Response from Mohamed Ismail on 8 Apr 2022
Dear Guest, Thank you for choosing Tamarind Tree Hotel. We appreciate your wonderful review and comments on our hotel and facilities. We are glad to hear you had an amazing stay at our hotel. We look forward to welcoming you back to the hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful respite.
Lovely upgraded room. After several days in rural areas, coming to Tamarind Tree is a great.
Stayed 1 night in Mar 2022
Response from Mohamed Ismail on 31 Mar 2022
Dear Guest, Thank you for choosing Tamarind Tree Hotel. We appreciate your wonderful review and comments on our hotel and facilities. We are glad to hear you had an amazing stay at our hotel. We look forward to welcoming you back to the hotel.

10/10 Excellent

Mallard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, Lovely people, clean environment, fast services. Convenient laundry options,. Safe for kids. Would come back again
Stayed 1 night in Mar 2022
Response from Mohamed Ismail on 29 Mar 2022
Dear Mallard, Greetings from Tamarind Tree Hotel. We are delighted to have met all your expectations during your stay with us. We hope you will book again with us for your next stay. Thank you.

10/10 Excellent

Mansour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design
Stayed 6 nights in Dec 2021
Response from Irene Mutuku. on 4 Jan 2022
Dear Mansour, Happy New Year! Thank you for your 5star rating. Looking forward to hosting you again soon. With Kind Regards,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Emily Mwangi on 16 Nov 2021
Dear Michael, Greetings from Tamarind Tree Hotel. Thank you for your excellent review on our hotel. Looking forward to welcoming you back at the hotel. Warm Regards, Emily Mwangi Ecommerce Executive

10/10 Excellent

kristen

Stayed 2 nights in Jul 2021
Response from Mohamed Ismail on 8 Apr 2022
Dear Guest, Thank you for choosing Tamarind Tree Hotel. We appreciate your wonderful review and comments on our hotel and facilities. We are glad to hear you had an amazing stay at our hotel. We look forward to welcoming you back to the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Very helpful staff
Stayed 5 nights in Jul 2021
Response from Emily Mwangi on 14 Aug 2021
Dear Guest, Thank you for choosing Tamarind Tree Hotel. We appreciate your wonderful review and comments on our hotel and facilities. We are glad to hear you had an amazing stay at our hotel. We look forward to welcoming you back to the hotel. Warm Regards, Emily Mwangi Ecommerce Executive

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Property!
Tamarind is beautiful, clean and inviting. The staff is outstanding and everything was perfect!
Stayed 1 night in Oct 2020
Response from Emily Mwangi on 17 Nov 2020
Dear Barry, Greetings from Tamarind Tree Hotel. Thank you for your excellent review on our hotel. We are delighted to hear that you had a great stay with us. Looking forward to welcoming you back at the hotel. Warm Regards, Emily Mwangi Ecommerce Executive

10/10 Excellent

JACOB L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Emily Mwangi on 5 Oct 2020
Dear Jacob, Greetings from Tamarind Tree Hotel. Thank you for your excellent review on our hotel. Looking forward to welcoming you back at the hotel. Warm Regards, Emily Mwangi Ecommerce Executive

10/10 Excellent

JACOB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Emily Mwangi on 1 Oct 2020
Dear Jacob, Greetings from Tamarind Tree Hotel. Thank you for your excellent review on our hotel. Looking forward to welcoming you back at the hotel. Warm Regards, Emily Mwangi Ecommerce Executive

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Customer service was amazing with helpful ans friendly people. Highly recommended.
Stayed 1 night in Aug 2020
Response from Emily Mwangi on 10 Aug 2020
Dear Guest, Thank you for choosing Tamarind Tree Hotel. We appreciate your wonderful review comments on our hotel services and facilities. We are glad to hear you had an amazing stay at our hotel. We look forward to welcoming you back to the hotel. Warm Regards, Emily Mwangi Ecommerce Executive Tel: +254(0)709 240 243

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean and safe hotel
Clean, modern and safe hotel. Could use other breakfast options other then the expensive buffet. Also if staying on a weekend, very busy with locals who come for the brunch buffet or other events and are given full day access to the pool area so not the most relaxing for hotel guests. Really needs more poolside seating.
Stayed 3 nights in Feb 2020
Response from Emily Mwangi on 16 Mar 2020
Dear Guest, Thank you for choosing Tamarind Tree Hotel. We appreciate your wonderful review and comments on our hotel and facilities. We are glad to hear you had an amazing stay at our hotel. We look forward to welcoming you back to the hotel. Warm Regards, Emily Mwangi Ecommerce Executive Tel: +254(0)709 240 243

10/10 Excellent

Ntego, Kigali

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big, everything was clean. Food was good too, customer care was great.
Stayed 1 night in Mar 2020
Response from Emily Mwangi on 16 Mar 2020
Dear Ntego, Thank you for choosing Tamarind Tree Hotel. We appreciate your wonderful review and comments on our hotel and facilities. We are glad to hear you had an amazing stay at our hotel. We look forward to welcoming you back to the hotel. Warm Regards, Emily Mwangi Ecommerce Executive Tel: +254(0)709 240 243

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Emily Mwangi on 17 Feb 2020
Greetings from Tamarind Tree Hotel. Thank you for your 5 star review on our hotel. We are delighted to hear you had an amazing stay. We look forward to welcoming you back to the hotel. Warm Regards, Emily Mwangi Ecommerce Executive Tel: +254(0)709 240 243

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent but they have to organize free transportation from / to Airport.
Stayed 1 night in Feb 2020
Response from Emily Mwangi on 17 Feb 2020
Greetings from Tamarind Tree Hotel. Thank you for your 5 star review on our hotel. We are delighted to hear you had an amazing stay. We look forward to welcoming you back to the hotel. Warm Regards, Emily Mwangi Ecommerce Executive Tel: +254(0)709 240 243

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I thought I had booked the room that included breakfast. When I arrived to take breakfast I was informed breakfast was not included in the price I had advance paid for. This was not only disappointing, but expensive at $30.00 each. Additionally, the wait-staff needs improving. Slow and inattentive. Other than that, its a beautiful property and wonderful accommodations
Stayed 2 nights in Dec 2019
Response from With Sincere Apologies, Susan Gathoni on 13 Dec 2019
Greetings from Tamarind Tree Hotel. First and foremost is to thank you for choosing Tamarind Tree Hotel Nairobi during your recent visit. Thank you for also complimenting our hotel. We have received your comment on breakfast and we would like to follow up and find out why your online booking reflected as a bed only in our systems.. Kindly share your name and your arrival dates for our reference. On behalf of Tamarind Tree Hotel, we would like to take this opportunity to apologize for all the inconvenience caused. I have since shared this with all concerned parties and please rest assured we will take the necessary steps to prevent this from happening in the future. We look forward to your reply

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
It was quite comfortable and clean. Food was terrific.
Stayed 6 nights in Nov 2019
Response from Susan Gathoni. Central Reservations Manager on 13 Dec 2019
Greetings from Tamarind Tree Hotel. We have received your compliments with thanks. We have shared with all the staff. Many thanks for staying with us.

10/10 Excellent

Marina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!
Everyone was professional, soft spoken and friendly.
Stayed 1 night in Nov 2019
Response from Emily Mwangi on 5 Dec 2019
Dear Marina, Thank you for taking the time to share your review and your wonderful compliments on our hotel and staff. We look forward to hosting you again. Warm Regards, Emily Mwangi

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, awful bathroom design
Everything about this new hotel is very nice, except the bathroom design. There is no privacy at all, and even a mirror positioned so that anyone laying on the bed can see right into the bathroom. Super uncomfortable....
Stayed 1 night in Nov 2019
Response from Emily Mwangi on 3 Dec 2019
Dear Michael, Thank you for taking the time to share your review and your wonderful compliments on our hotel. Your constructive feedback on our bathroom design has been well noted. We look forward to hosting you again. Warm Regards, Emily Mwangi Ecommerce Executive

10/10 Excellent

Moses, Nairobi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property that is conveniently located near Wilson Airport
Stayed 1 night in Nov 2019
Response from Emily Mwangi on 15 Nov 2019
Dear Moses, Greetings from Tamarind Tree Hotel. Thank you for your 5 star review and your wonderful compliments on our hotel. We are happy to hear you had an amazing stay with us and we look forward to welcoming you back to the hotel. Warm Regards, Emily Mwangi Ecommerce Executive

10/10 Excellent

k i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy lay over
First time I stayed at the hotel recommended by a friend Apart from the staff being absolutely lovely attentive and polite the standard was excellent the room immaculate and they seemed happy to help with anything The buffet was excellent value and very good food I will stay there next time I come into Nairobi
Stayed 2 nights in Nov 2019
Response from Emily Mwangi on 6 Nov 2019
Dear Guest, Thank you for taking the time to share your review and your wonderful compliments on our hotel and staff. We look forward to hosting you again. Warm Regards, Emily Mwangi

10/10 Excellent

Susan T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Emily Mwangi on 24 Oct 2019
Dear Susan, Thank you for taking your time to share your review and your wonderful compliments on our hotel. We look forward to hosting you again. Warm Regards, Emily Mwangi

8/10 Good

Collins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Very comfortable
Stayed 1 night in Oct 2019
Response from Emily Mwangi on 22 Oct 2019
Dear Collins, Thank you for taking your time to share your review and your wonderful compliments on our hotel. We look forward to hosting you again. Warm Regards, Emily Mwangi

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, comfortable, clean and beautiful food. Highly recommended!
Stayed 1 night in Oct 2019
Response from Emily Mwangi on 14 Oct 2019
Dear Guest, Thank you for taking your time to share your 5 star review and your wonderful compliments on our hotel. We are glad to hear that our staff were very helpful during your stay. We look forward to hosting you again. Warm Regards, Emily Mwangi

10/10 Excellent

Kevin, Asheville, NC

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security at the parking lot and front door. Beautiful and clean property. Staff is mostly excellent. A couple times we had to look for help or wait but overall really good staff. Food off the ala carte menu is great! I checked out the buffet and looked ok but menu offerings were excellent. I recommend this property.
Stayed 1 night in Oct 2019
Response from Emily Mwangi on 4 Oct 2019
Dear Kevin, Thank you for taking your time to share your 5 star review and your wonderful compliments on our hotel. We are glad to hear that our staff were very helpful during your stay and that you enjoyed dining at our Tamambo Restaurant. I will share your feedback with all our team members. We look forward to hosting you again. Warm Regards, Emily Mwangi Ecommerce Executive ecommerce.tth@tamarind.co.ke Tel: +254(0)709 240 243

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ery comfortable
Very nice, clean and comfortable hotel. Friendly stuff. We have only positive emotions.
Stayed 2 nights in Sep 2019
Response from Emily M on 4 Oct 2019
Dear Yuri, Thank you for your wonderful review on our hotel and staff. Looking forward to welcoming you back at the hotel. Warm regards, Emily M

6/10 Okay

ASA, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This facility has first class infrastructure and amenities, but unfortunately does not have the staff to go with it. Their bathroom facilities are not private so if you share a room be prepared for this. Their breakfast rates are very expensive at $30. Lastly, if you ask for a taxi, the staff try to gouge you in an era where Uber is available at a click of button. It has a lot of potential, but first needs an overhaul of the staff from top to bottom.
Stayed 1 night in Sep 2019
Response from Emily Mwangi on 19 Sept 2019
Dear ASA, Thank you for your review and feedback in regards to your recent stay with us. We have noted your concerns and we will address them conclusively. We wish to welcome you back to the hotel on your next visit to Nairobi and share progress report with you. Warm Regards, Emily M