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Reviews of 67 Airport Hotel

3 out of 5
67 Airport Hotel
Mombasa Road, Near Jomo Kenyatta Intl Airport, Syokimau

Reviews

8.2

Very good

Rating 10 - Excellent. 103 out of 273 reviews" "
Rating 8 - Good. 97 out of 273 reviews" "
Rating 6 - Okay. 53 out of 273 reviews" "
Rating 4 - Poor. 13 out of 273 reviews" "
Rating 2 - Terrible. 7 out of 273 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Brad

Liked: Cleanliness, staff & service
The main reason we booked this property is because it’s near the airport and offered a free shuttle. We arrived in Nairobi around 11:30pm and the shuttle was nowhere to be found, so we were left with hiring a taxi. Joseph at the front desk was nice but only addressed the issue when we brought it up, saying that there’s always someone at the airport. He tried to compensate by offering dinner (at midnight) and then upgraded our room. The room was massive, but that doesn’t matter when you’re just there for 5 hours. The sheets seemed old/poor quality and didn’t quite fit the bed. The amenities say that there’s a/c, but there wasn’t. Joseph was helpful in the morning in contacting our tour provider regarding pickup. When we returned from our safari we stayed downtown at the Best Western and it was easily a better experience for a similar price.
Stayed 1 night in Mar 2024
Response from 67 Airport Hotel on 15 Mar 2024
Dear Brad,Thank you for making us aware of the airport pickup issue and the discomfort you endured in the room. We would like to take this opportunity to apologize for the inconveniences caused by our service delivery. There was a miscommunication in terms of your pick up from the airport which led to the driver not being there on time. We are truly sorry that you had to use a taxi to get to the hotel, our team is working tirelessly to avoid this misunderstanding from happening again. The beddings in the rooms are currently undergoing checks to ensure that the guests are comfortable. We hope that during your next stay with us you will have a better experience. Kind regards,Shareen Kitur,Guest Relations Manager.

10/10 Excellent

Kalonde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from 67 Airport Hotel on 6 Mar 2024
Dear Kalonde,Greetings from 67Airport Hotel!Thank you for the positive look forward to hosting you again.Kind regards,Shareen Kitur,Guest Relations Manager.

10/10 Excellent

Dean

Stayed 1 night in Jan 2024
Response from 67 Airport Hotel on 6 Mar 2024
Dear Dean,Greetings from 67Airport Hotel!Thank you for the positive look forward to hosting you again.Kind regards,Shareen Kitur,Guest Relations Manager.

8/10 Good

Nancy E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Mercy on 6 Jan 2024
Dear Nancy,Greetings from 67Airport Hotel,Thank you for the positive look forward to your future bookings.Have a nice day!

8/10 Good

Reggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a delay with the pick up from the airport, but other than that. It was very accommodating. Room was noce , clean . And the staff was very nice
Stayed 1 night in Dec 2023
Response from Mercy Mueni, Guest Relations manager on 6 Jan 2024
Dear Reggie, thank you for taking your time to provide us with your valuable feedback regarding your recent stay at our hotel, sorry for the bad experience with our airport pick up, kindly accept our sincere apologies, am glad you liked our rooms and staff, we truly value your feedback as it helps us identify areas for improvement and ensure that our guests have a positive experience. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Scott, Galt

Stayed 1 night in Oct 2023
Response from 67 Airport Hotel on 6 Mar 2024
Dear Scott,Greetings from 67Airport Hotel!Thank you for the positive look forward to hosting you again.Kind regards,Shareen Kitur,Guest Relations Manager.

10/10 Excellent

Greg, Scottville

Stayed 1 night in Dec 2023
Response from Mercy Mueni, Guest Relations manager on 9 Jan 2024
Dear Greg,Thank you for the positive feedback, look forward to our future bookings. Have a nice day!

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from Mercy Mueni, Guest Relations manager on 6 Jan 2024
Dear Ryan,thank you for taking your time to provide us with your valuable feedback regarding your recent stay at our hotel, we truly value your feedback as it helps us identify areas for improvement and ensure that our guests have a positive experience. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2023
Response from Mercy Mueni, Guest Relations manager on 6 Jan 2024
Dear John,thank you for taking your time to provide us with your valuable feedback regarding your recent stay at our hotel, we truly value your feedback as it helps us identify areas for improvement and ensure that our guests have a positive experience. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

4/10 Poor

Diana

Stayed 1 night in Nov 2023
Response from Mercy Mueni, Guest Relations manager on 6 Jan 2024
Dear Diana, thank you for taking your time to provide us with your valuable feedback regarding your recent stay at our hotel, we truly value your feedback as it helps us identify areas for improvement and ensure that our guests have a positive experience. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Jean

Liked: Amenities
Very nice hotel. Stayed overnight and was very comfortable, clean and their restaurant food was excellent!
Stayed 1 night in Oct 2023
Response from Mercy on 23 Oct 2023
Dear Jean,Greetings from 67Airport Hotel,Thank you for the positive feedback, we look forward to your future booking.Kind regards,

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great option on the way to or from the airport. They picked me up from Jomo Kenyatta Airport and the following morning they drove me to the SGR station. Nice hotel with good food available and friendly, welcoming staff. I'd definitely stay there again.
Stayed 1 night in Oct 2023
Response from Mercy Mueni. on 19 Oct 2023
Dear Glen,Greetings from 67Airport Hotel,Thank you for the positive feedback, we look forward to your future bookings.Have a nice day!

8/10 Good

Dalitso Samuel

Stayed 1 night in Oct 2023
Response from 67 Airport Hotel on 6 Mar 2024
Dear Samuel,Greetings from 67Airport Hotel!Thank you for the positive look forward to hosting you again.Kind regards,Shareen Kitur,Guest Relations Manager.

8/10 Good

jonathan

Stayed 6 nights in Sep 2023
Response from Mercy Mueni. on 17 Oct 2023
Dear Jonathan,Thank you for the positive feedback.We look forward to your future bookings.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my quiet balcony suring my 2 day airline layover.
Stayed 2 nights in Sep 2023
Response from Brenda T. Guest Relations Department on 16 Sept 2023
Dear Sandy,Thank you for rating us on your experience, our team appreciates that you had a great experience. Thank you and we look forward to your next visit.

10/10 Excellent

Abdallah, WHITE BEAR LK

Travelled with partner
Liked: Amenities
Despite the last-minute change to my booking and being transferred to another sister hotel, I was truly impressed by their exceptional professionalism and unwavering commitment. They still aranged for convenient airport transportation, ensuring a seamless experience. I'm incredibly content with the service and am sincerely grateful. Looking forward to my next visit – thank you!
Stayed 1 night in Aug 2023
Response from Brenda T. on 1 Sept 2023
Dear Abdalla,Thank you for taking the time to review us,Thank you for the positive feedback on your stay,We look forward to your next visit.

10/10 Excellent

Jayne

Stayed 1 night in Jul 2023
Response from Brenda T. Guest Relations Department on 5 Aug 2023
Thank you

10/10 Excellent

Jean

Stayed 1 night in Jul 2023
Response from Brenda T. Guest Relations Department on 5 Aug 2023
Thank you

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities
Availability of swimming pool, massages and spa, nail bar all a bonus.
Stayed 2 nights in Jul 2023
Response from Brenda T. Guest Relations Department on 5 Aug 2023
Thank you

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great place to stay, not far from the airport with free shuttle service
Stayed 1 night in Jul 2023
Response from Brenda T. on 31 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except some noise from road traffic
Stayed 1 night in Jul 2023
Response from Brenda T. on 26 Jul 2023
Thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Jul 2023
Response from Brenda T. Guest Relations Department on 24 Jul 2023
Thank you

10/10 Excellent

Philip

Stayed 1 night in Jul 2023
Response from Brenda T. Guest Relations Department on 24 Jul 2023
Thank you

8/10 Good

Jaemun

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Jul 2023
Response from Mercy Mueni. on 17 Jul 2023
Dear Jaemun,Thank you very much for the positive review.We look forward to hosting you in future.Kind regards,

10/10 Excellent

PIYUSH

None
Stayed 1 night in Jul 2023
Response from Brenda T. on 7 Jul 2023
Thank you

10/10 Excellent

Jaemun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Brenda T. on 28 Jun 2023
Thank you

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Brenda T. on 28 Jun 2023
Thank you

10/10 Excellent

Jeremy, Cortland

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff, rooms, and pool - recommended!
Stayed 1 night in Jun 2023
Response from Brenda T. Guest Relations Department on 13 Jun 2023
Thank you

4/10 Poor

Donna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2023
Response from Brenda T. on 9 Jun 2023
Dear Donna,Thank you for leaving a review. We are sorry that we didn't meet your expectations. Kindly help us know where we went wrong to help us solve any issues for you, as well as improve our service for you and other customers going forward.

8/10 Good

Nathaniel

Stayed 1 night in May 2023
Response from Brenda T. Guest Relations Department on 13 Jun 2023
Thank you

8/10 Good

Jeffery

Stayed 1 night in May 2023
Response from Brenda T. on 9 Jun 2023
Thank you

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and accommodating. Airport transportation was very helpful. Food in the restaurant was very good.
Response from Brenda T. on 16 May 2023
Thank you

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really nice. Breakfast was great. The cost was reasonable.
Stayed 1 night in May 2023
Response from Brenda T. on 9 May 2023
Thank you

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Always a great place
Stayed 1 night in Apr 2023
Response from Brenda T. Guest Relations Department on 18 Apr 2023
Dear Kurt, Thank you for taking the time to review us, Thank you for the 10/10 rating and thank you for choosing us to host you while you were in Nairobi.Thank you for the positive feedback on your stay, We are pleased to learn that you enjoyed your stay, We look forward to hosting you on your next visit.

4/10 Poor

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was very moldy or mildew. Cause severe allergy reaction.
Stayed 1 night in Apr 2023
Response from Brenda T. Guest Relations Department on 18 Apr 2023
Dear Kathleen,Thank you for choosing to stay at 67 Airport Hotel when you were in Nairobi,Thank you for taking your time to give us a feedback on when you stayed with us.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 Good

Jasmiina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool!
We enjoyed our stay at Airport Hotel 67! The pool and the pool area was a great place to hang out and it was kept very clean! There was two restaurants which had many options of food and the food was okay. The pick-up from the airport was on time and the shuttle service to and from the airport worked well. Would recommend when staying in Nairobi if you arrive by plane or train for a couple of nights.
Stayed 2 nights in Mar 2023
Response from Brenda T. Guest Relations Department on 5 Apr 2023
Dear Jasmiina,Greetings from 67 Airport Hotel.Thank you for taking your time to give us a feedback on when you stayed with us.Thank you for choosing to stay at 67 Airport Hotel when you were in Nairobi,Thank you for the 8/10 rating on your overall experience,Thank you for the positive feedback on your stay.Such a pleasure to learn that you had a great time with us.We strive to make every experience great for our customers through safety and comfort,Thank you once again for giving us feedback. We look forward to hosting you once again in the coming days.

10/10 Excellent

Roland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay.
Fantastic stay. Airport pick-up and drop-off was flawless. Staff was friendly and helpful. I felt safe in the neighborhood on my morning run. My only complaint is the pool did not open until 10 am. My flight was just after 12 pm. Hence, I did not get to swim.
Stayed 1 night in Feb 2023
Response from Brenda T. on 1 Mar 2023
Dear Roland, thank you for taking the time to review us, thank you for the 10/10 rating and thank you for choosing us to host you while you were in Nairobi. Thank you for the positive feedback on your stay, we are pleased to learn that you enjoyed your stay, we look forward to hosting you on your next visit.

8/10 Good

Hervé

Liked: Staff & service, property conditions & facilities
Location is closed to airport
Stayed 2 nights in Jan 2023

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Timely airport pick up.
Stayed 1 night in Jan 2023
Response from Mercy Mueni. on 27 Jan 2023
Thank you.

8/10 Good

Brett

Stayed 1 night in Jan 2023
Response from Brenda T. on 11 Jan 2023
Dear Brett,Thank you for rating us on your experience, our team appreciates that you had a great experience. Thank you and we look forward to your next visit.

4/10 Poor

Suborna

Travelled with family
Disliked: Staff & service
Unreliable airport transfer service, disappointing
We were disappointed with our stay at 67 Airport Hotel. Before arriving I contacted them via their website to confirm our flight because we needed to be picked up but never received a response. I then had to phone the hotel and only then got confirmation. On arrival our driver was not there; it turns out that he was in another part of the airport but no one contacted us. When we arrived we saw the room was very basic which was surprising given the price we paid. We were only staying for one night during our layover and arranged for airport transfer the next morning at 7am. We got to reception on time only to be told that the driver decided to drop someone else off and ended up being 25 minutes late. We then were very late and ended up rushing through the airport to make our flight. We were very disappointed with our stay and the service.
Stayed 1 night in Dec 2022
Response from Brenda T. Guest Relations Department on 5 Jan 2023
Dear Suborna,Thank you for choosing to stay at 67 Airport Hotel Nairobi Thank you for taking the time to give us a review on your stay, It is with great concern to note that we inconvenienced you during your stay with us. We can assure you that the service you received is not indicative of the quality we aim for. Please be assured that the review will be shared with the teamAll your remarks are taken into consideration to improve on where we went wrong.We wish you could give us another chance to win you back.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a genuine gem for its location and cost. Super friendly and accommodating staff, great common areas, and very nice included breakfast buffet. Thanks for the great work and we’d return or recommend this place without any reservations. A
Stayed 1 night in Dec 2022
Response from Brenda T. on 22 Dec 2022
Dear Robert, thank you for taking the time to review us, thank you for the 5/5 rating and thank you for choosing us to host you while you were in Nairobi. Thank you for the positive feedback on your stay, we are pleased to learn that you enjoyed your stay, we look forward to hosting you on your next visit.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well priced, good shuttles, friendly, easy to get to, quite adequate for a nights stay. i stayed twice and will come again.
Stayed 1 night in Nov 2022
Response from Brenda Thuo, on 30 Nov 2022
Dear Robert,Thank you so much for the feedback,We are glad you enjoyed your stay,Thank you,We look forward to your next visit,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for transit passengers
Not far from the Airport, shuttle to and from Airport.. for a 4am departure. Bar and kitchen extended hours. Food was average.. my steak and mushrooms was below expectations.. Staff were friendly and attentive.
Stayed 1 night in Oct 2022
Response from Brenda T. on 31 Oct 2022
Dear Michael, thank you for taking the time to review us, thank you for the 10/10 rating and thank you for choosing us to host you while you were in Nairobi. Thank you for the positive feedback on our location, staff, bar and kitchen, We apologize for the experience with the steak and mushrooms, we treasure guests' comfort, we appreciate you for helping us know where to improve on so that we can offer a better experience on your next visit. We look forward to hosting you on your next visit.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2022
Response from Mercy Mueni. on 22 Oct 2022
Dear Michael,Thank you for the positive feedback, we look forward to hosting you again.

4/10 Poor

Jean

Disliked: Cleanliness, amenities, property conditions & facilities
Airport pickup was 30 minutes late. Shower did not look clean. Very very noisy with people in the hallways - everything echos.
Stayed 1 night in Sep 2022
Response from Brenda T. on 18 Sept 2022
Dear Jean, thank you for taking the time to review us, thank you for your rating and thank you for choosing us to host you while you were in Nairobi, We apologize for the experience with the shuttle, shower and the noise, we treasure guests' comfort, we appreciate you for helping us know where to improve on so that we can offer a better experience on your next visit. We look forward to hosting you on your next visit. Kind regards, Brenda T. Guest Relations Officer.

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2022
Response from Brenda T. on 15 Sept 2022
Dear Keith, thank you for taking the time to review us, thank you for the 4/5 rating and thank you for choosing us to host you while you were in Nairobi. Thank you for the positive feedback on your stay, we are pleased to learn that you enjoyed your stay, we look forward to hosting you on your next visit.

6/10 Okay

Lindsay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I would've given a fine rating for the amenities, etc - it's basically what you expect of an airport hotel. But on the day of my departure, after booking a shuttle to the airport for noon, I was woken up at 6am, asking why I wasn't yet downstairs for the shuttle. When I told them I had booked for noon, instead of getting off the phone so I could get back to sleep, the staff kept yelling into the phone that it says 6am etc. So I got up, went for breakfast, and when I went back to my room, at 8am someone else knocked once and then tried to open the door! Thank goodness I had the deadbolt secured. When I called the front desk to see what happened, they said they would look into it and let me know, but I never heard back. Having all this happen on the date of travel when rest is super important is just not great.
Stayed 2 nights in Sep 2022
Response from Brenda T. on 15 Sept 2022
Dear Lindsay, thank you for taking the time to review us, thank you for your rating and thank you for choosing us to host you while you were in Nairobi. Thank you for the positive feedback on our amenities, We apologize for the experience you had on your last night, we treasure guests' comfort, we appreciate you for helping us know where to improve on so that we can offer a better experience on your next visit. We look forward to hosting you on your next visit. Kind regards, Brenda T. Guest Relations Officer.

6/10 Okay

Rolando, Lusaka

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely easy to hear everything, noicey! I called reception from the third level and I could hear the telephone ringing at the front desk. People checked in at 2 AM and of course woke me up.
Stayed 1 night in Aug 2022
Response from Mercy Mueni. on 4 Sept 2022
Dear Rolando,Greetings from 67Airport Hotel,Thank you for the feedback, we are working on reducing the noise.Sorry for the inconvenience caused during your stay.Have a nice day!

10/10 Excellent

Norbert

Stayed 1 night in Aug 2022