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Reviews of West End Hotel

3 out of 5
West End Hotel
Thurlow Road, Nairn, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 85 out of 167 reviews" "
Rating 8 - Good. 49 out of 167 reviews" "
Rating 6 - Okay. 20 out of 167 reviews" "
Rating 4 - Poor. 7 out of 167 reviews" "
Rating 2 - Terrible. 6 out of 167 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A tale of two halves...
Stayed twice in a week; different rooms; no breakfast. One was rather chilly, the other toasty. One quite small, the other more spacious. Pillows could do with replacing. Water pressure for showering could do with a boost. Mattresses a bit trampoline-like - I woke every time hubby turned over...but i guess it's just different to what we're used to. Good level of cleanliness. Hotel's lovely and quiet.Had a warm welcome from friendly, helpful staff. :)
Stayed 1 night in Dec 2023

10/10 Excellent

William

Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
This is an ideal base to explore the area. The website is an honest reflection of facilities. The few issues I had with my room were promptly rectified. It was also a pleasure to have controllable heating 24 hours, which was necessary as I feel the cold. Thank you.
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location but close to everything
Nice hotel. Had lovely dinner in sister hotel. Close to station with connections to Inverness. Nice beach nearby.
Stayed 3 nights in Jul 2023

10/10 Excellent

Clarke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a visit with favorite relatives instead of staying at a “stiff” hotel. Lovely staff up front, at breakfast, and room servicing. Small bar downstairs but NO pub parties until midnight. True spirit and hospitality of the Highlands without the “Touristy” feel of the golf club mansions. This place is also totally noise free. Excellent value for an extremely affordable hotel with no mints on the pillow.
Stayed 10 nights in Oct 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Breakfast very tasty. Clean and comfortable. Would recommend it.
Stayed 3 nights in Oct 2023

4/10 Poor

Natasha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel, while in a nice area, did not have a parking lot that was easy to drive in and out of due smaller size. You can hear your neighbors the entire night, so expect to be woken by other’s alarms, children crying at night, and taking shows. Rooms was standard, however it left much to be desired. I was only given a shampoo that was watered down and it doubled as a body soap. Didn’t even bother sleeping under my sheets, bed was so springy and used I wanted the extra cushion where I could find it. Shower pressure was not great, but the water does get very (very) hot, so be warned if you have small children! Good for one night if you need to stay somewhere, but wouldn’t recommend booking for long trips.
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Gordon

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Generally ok, but a couple of issues.
The hotel itself is a nice property and our room was spacious and well equipped - apart from the bathroom door that sticks really badly & needs fixing. The carpark is very tight - I’m glad it was not me driving and parking. Dennis on reception was very welcoming and helpful - and breakfast was fine. Unfortunately we had some issues with the servicing of our room - a glass missing - and then when replaced, cups & glasses not washed properly each day, stained pillow slip - which I asked to be changed - towels not replaced, sopping wet towel left in the bath, bed left unmade - it was nothing major but annoying. Surely, it can’t be that difficult to have a check list of what is supposed to be done?
Stayed 4 nights in Sep 2023
Response from Management on 27 Sept 2023
Dear Guest,Many thanks for your review. I have taken all your comments into consideration and this will be taken onboard during our next housekeeping meeting. We hope that these irritancies did not spoil your overall visit and we appreciate your feedback which will help our staff grow and improve our service for the next guest.We hope to see you again :)

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay at this cost effective, clean and well cared for hotel. We enjoyed our breakfast the morning. Very kind and considerate staff as well. We will be staying here in the future. Short distance from the airport as well.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed for 1 night after finishing the nc500, No one at reception when we got there, keys are left in a box outside. No one to check us in, shower was just a dribble of water, both big towels had brown marks on them. Only shower gel in the bathroom, walls are paper thin and you can hear literaly everything the people are doing and saying in the next room, apart from that its a really quiet area. Overall our stay wasnt the worst, we were just looking for a shower and a comfy bed for the night but we wouldnt choose to stay here again in the future.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and located in a very peaceful location, trains are accessible to Inverness, and you can get accommodation cheaper than in Inverness city center. The hotel is very close to Nairn Beach. However this place lack a restaurant, but you can prebook the meals within the hotel,if you want.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
Friendly staff and great location. Not so far to the train station if you are going to walk and neighborhood / the hotel is pretty quiet. Staff was really friendly to us and we really enjoyed it. Pretty close to the beach and clean rooms. Would definitely visit again.
Stayed 3 nights in Sep 2023

8/10 Good

Frances

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location and excellent value for money.
Stayed 1 night in Sep 2023

6/10 Okay

Ama

Travelled with partner
Liked: Cleanliness, staff & service
Heavy furnished old style. Not the dressing table and cupboard in good condition, look really old :( bathroom shower was with low pressure and the loo flusher was slow :( I couldn’t find a way to close the door properly and Bathroom too was not in good condition. Wasn’t fussy for a one night 🙂 Sorry it’s not all about negative experiences simply what I experienced Receptionist was lovely 😊 room is so big and spacious!! Bed linen were in good condition!! I have ordered the breakfast, the lady who was at the service was great!! Working hard and good customer service. It was good breakfast and I am glad I ordered it. Overall the room I stayed is ok for my need , was a night stay
Stayed 1 night in Sep 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy room. Very friendly staff.
I stayed for 3 nights. Had a lovely room, although people using the lift could be heard. A couple of minor things in the room, but it was clean and very comfortable. I ate twice in the sister hotel round the corner. The service could've been slightly quicker but, again, were very friendly and helpful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, room comfort
Positive
A very enjoyable stay, very clean. The short walk to the restaurant was not a problem. Staff in both locations very friendly and obliging. Nice quite location.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ideal location and a warm welcome.
I booked the West End Hotel as an overnight staging point for a triathlon event starting early the following morning. It was ideal, given the start line was at Nairn beach, a mere 5 minute walk away. I have to say, in a day and age when many hotels have lost a sense of personal service and warmth, the West End Hotel is a definite exception to the rule. Check-in was speedy and hassle free, and the hotel staff gave me a particularly pleasant welcome after a long and rather tiring drive. My room was perfectly nice, with a sea view. The bed was comfortable and the room nice and airy. I didn't opt for breakfast as i had an early start, but i heard from another competitor who was staying that the staff had kindly put some fruit and pastries into their room fridges as sustenance before the race. The hotel has private parking but there is also plenty of free on-street parking around it. I left my van there for a couple of nights until the end of the race and knew it would be safe. The ideal hotel for me for the night, and i couldn't have asked more from the staff. Recommended.
Stayed 1 night in Sep 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Alastair

Stayed 2 nights in Aug 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Anne

Business traveller
Disliked: Staff & service
You get what you pay for is very true! No-one on reception on arrival. No help with my luggage. Restaurant closed on a Sunday. I regret booking to stay at this hotel. Pleasant enough room but I got very little sleep as the walls are very thin. I could clearly hear the loud snoring of the man in the next room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lloyd, New Lenox

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay in the west end hotel. Staff were so nice and helpful. Rooms were clean. Location was great just loved our walks along the beach. Will return
Stayed 1 night in Aug 2023

10/10 Excellent

Barry

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Abbas

Stayed 3 nights in Aug 2023

8/10 Good

Priscilla, lincoln

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and the neighborhood is quiet and safe. It is quite far from city center and a 45£ cab ride each way. Breakfast was not worth the price. The staff was very nice.

6/10 Okay

Andrew

Stayed 2 nights in Aug 2023

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

frances

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom clean and tidy staff and food good,
Stayed 3 nights in Aug 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Basic, clean, and a not great bed
Very basic hotel though scrupulously clean with great staff. Stayed at this hotel with my partner as we were in town for my work. Initially appeared that the reception desk and bar were permanently closed although this proved to not actually be the case. Decor is slightly tired and it is not difficult to see how the building was formerly a care home. The bed was not good quality with very clearly a cheap divan type bed base and a budget mattress. The staff were clearly well managed, friendly and very helpful. As we checked in a manager referred to how she had checked the cleaned rooms herself. The reception staff were very helpful in providing crockery and cutlery for our takeaway. Considering we paid £118.80 for the night room only we did not consider that this represents value for money.
Stayed 1 night in Jul 2023

4/10 Poor

Lizzie

Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Stayed 1 night in Jul 2023

6/10 Okay

Patricia

Stayed 2 nights in Jul 2023

8/10 Good

Lynne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beds were a bit hard and needs new pillows apart from that great
Stayed 1 night in Jul 2023

6/10 Okay

Peter

Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was excellent. Hotel and our room was excellent as well
Stayed 2 nights in Jul 2023

4/10 Poor

Daniele

Travelled with family
Disliked: Property conditions & facilities
Quite dated facility and not very clean. Multiple insects in the room. Bed not very comfortable. Breakfast was good but limited choice Staff is friendly Wouldn’t go back
Stayed 1 night in Jul 2023
Response from Hotel Reception on 24 Aug 2023
Thank you for your Feedback, this will be passed onto management.Thank you for your time.

4/10 Poor

Sanjeeb

Liked: Cleanliness
Disliked: Staff & service
There was no one to check in. We waited 15 min and have anothernhelpful guest call the staff.
Stayed 1 night in Jul 2023
Response from Mr Ali on 14 Jul 2023
Dear Guest Thank you for your stay, I am sorry you couldnt check in swiftly but we have auto messages about what times our check in times and signs on the main door and reception to call the hotel number if not attended which I am sure the assisting guest would of done.Thank you and have a great weekend

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Nice accommodation, just needs some TLC in the rooms, unfortunately (probably due to staff shortages) they no longer open the bar later than 2100hrs. We have stayed here a few years back. Nice area.
Stayed 2 nights in Jul 2023
Response from Mr Ali on 14 Jul 2023
Thank you for your review, Yes since covid we have reduced our hours open unless it is busy and demand is there..Thank You, have a great weekend

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
trip to nairn
Super friendly staff, clean and tidy. Comfortable stay. Only one suggestion, could the bar get a coffee machine for an expresso or cappuccino etc
Stayed 1 night in Jul 2023
Response from Mr Ali on 14 Jul 2023
Thank you for the review,Have a great weekend

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good clean toom and good value for money.
Stayed 3 nights in Jul 2023
Response from Mr Ali on 14 Jul 2023
Thank you