Exterior
Check availability

Reviews of Holiday Inn New London - Mystic Area, an IHG Hotel

3 out of 5
Holiday Inn New London - Mystic Area, an IHG Hotel
35 Governor Winthrop Blvd, New London, CT

Reviews

8.2

Very good

Rating 10 - Excellent. 446 out of 1001 reviews" "
Rating 8 - Good. 326 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Area is a bit industrial feeling, but clean rooms, restaurant in the hotel and pleasant/helpful Staff. Great value find in the area.
Stayed 1 night in Apr 2024

8/10 Good

Wells

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking. Limited food options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was all I hoped it would be.
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Stayed 1 night in Apr 2024

2/10 Terrible

M

Disliked: Amenities
After spending a night and then traveling for a few days I returned to new London after the whole evening was shot due to try to get a rental car replaced. Will never do business with Avis. The delay tide up my time such that I arrived at the HI New London after 2:00… could not get a room because it was after 2:00… there are two companies that lost my business today and forever
Stayed 1 night in Apr 2024

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Brianna

Travelled with group
Liked: Staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Mar 2024

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Place was just OK. Room and building were clean. Staff were nice. Checkin/out was easy. Coffee maker didn't work. Bed tilted towards center.
Stayed 1 night in Mar 2024

2/10 Terrible

Cathy

Travelled with group
Liked: Cleanliness, property conditions & facilities
It took the front desk over 45 minutes to come check the guests in. On a Saturday when they were booked for conventions, cheer competitions, and military events, they should have two people at check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Mar 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable . Quiet to sleep and felt safe .
Stayed 1 night in Mar 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman at the front desk the evening of March 15th was extremely helpful and gracious. Worked very hard to accommodate needs and should be commended.
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a quick night stay. No chance to see whats around.
Stayed 1 night in Mar 2024

8/10 Good

Gary, New Fairfield

Liked: Staff & service, property conditions & facilities
Toilet seat was not clean. All else was normal. The security deposit a bit over the top for a single old man. Highest that I have experienced in my travels.
Stayed 1 night in Mar 2024

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great 2 nights there. We were in town for basketbsll tourny at Mohegan Sun. Its was great to have a quiet place to retreat to after the lights and energy at Mohegan. The first night, we were able to walk to a bar/pool room serving food til midnight. We also discovered Jake's Diner, where we could pay for/leave receipt for a hungry person who might need it later. They had a whole stack of receipts, a credit to community minded customers. I would stay there again.
Stayed 2 nights in Mar 2024

8/10 Good

Abhijeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and accomodating.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and accessible to train. Nice amenities. Would definitely stay again and recommend!
Stayed 5 nights in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property. Large rooms.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant and served my purpose.
Stayed 1 night in Feb 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and large rooms. Restaurant located in the hotel was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Cheryl

Stayed 1 night in Feb 2024

8/10 Good

Mora-Amina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

SAMEER

Stayed 1 night in Feb 2024

10/10 Excellent

Angel

Stayed 1 night in Feb 2024

10/10 Excellent

Jerry

Travelled with partner
Liked: Amenities
Free parking 👍
Stayed 1 night in Jan 2024

10/10 Excellent

Nanciann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here when in the area. It’s a great location, right near the feeey. It’s always clean and comfortable. Staff are always friendly
Stayed 1 night in Jan 2024

6/10 Okay

Jane, Bronx

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Samantha

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very convenient to get to& Close to where I wanted to go. Close to quite a few amenities but the room needed a little more tlc. Beds were comfy and the bathroom was clean but all surfaces in room needed to be wiped down especially table tops/desktops, etc. Otherwise, my stay was enjoyable.
Stayed 1 night in Jan 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ray - Dec 29
Very nice two-day vacation.
Stayed 2 nights in Dec 2023

10/10 Excellent

Isamar

Stayed 1 night in Dec 2023

6/10 Okay

Jerry

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location great happy hour specials
Fun happy hour at restaurant. Great location. Natural food store up the road.
Stayed 1 night in Dec 2023

10/10 Excellent

Natalia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking. Close to Connecticut College
Stayed 2 nights in Oct 2023

8/10 Good

Folkert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice, but not great. bed was comfortable. Would be nice to have a tv guide to show what channel is what. Didn't work using remote. Heard train pass by several times
Stayed 1 night in Nov 2023

4/10 Poor

Matthew, Edina

Travelled with family and small children
Disliked: Staff & service
The person at checkout tried to argue that we only had one breakfast for three people and I had to show very clear paperwork stating otherwise before she finally give me a second breakfast coupon but still not a third
Stayed 1 night in Oct 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NLON November 23.
Very comfortable and relaxing.
Stayed 3 nights in Nov 2023

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Nicole

Travelled with family
Liked: Property conditions & facilities
We arrived late at night and left fairly early in the morning, and this hotel was perfect for what we needed it for: sleeping and showering. The staff we came into contact were pleasant as well!
Stayed 1 night in Nov 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Mayra

Stayed 1 night in Oct 2023