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Reviews of EllBee Mussoorie Hills

4 out of 5
EllBee Mussoorie Hills
EllBee Mussoorie Hills, Library Road, Mussoorie, Uttarakhand

Reviews

7.2

Good

Rating 10 - Excellent. 9 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 2 out of 20 reviews" "
Rating 2 - Terrible. 4 out of 20 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Savita

Travelled with family
Disliked: Cleanliness, staff & service
Avoid at all costs!
This is not a 4 star hotel - worst experience ever and I would like to warn others before booking. Misleading and misold. It is. 2star at best and that too because the rooms are ok. Breakfast terrible, service terrible, no manager on site - claiming they have but received payment so we paid again! Treating us like we are beggars. Threats by the booking team - screenshots to follow
Stayed 2 nights in Oct 2023

10/10 Excellent

Dipankar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Right at the corner of library road and very beginning of Maal road. Excellent cooperative and supporting stuffs & executives. Good breakfast and complimentary evening snacks ( yes you don’t get every where ). You can order in house dine options of Pahadi cuisine. All in all I will tell Ellbee will ensure a memorable stay for here .
Stayed 2 nights in Jul 2023
Response from Reena on 21 Aug 2023
Dear Valued Guest,Thank you for sharing your positive experience at our hotel. We are thrilled to know that our hotel met all your expectations and that you had an enjoyable stay. It would be a pleasure to welcome you back again and provide you with another wonderful experience. Thank you again for choosing us..Warm Regards,Team EllBee!!

8/10 Good

Abhishek

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK hotel for short stay
The entry to the hotel is through a very narrow Masjid lane and only small cars can get through comfortably and not any large sedans or luxury suv vehicles. The staff at reception did not allow check in before 2 PM even though they did have rooms available. Mall road entry price at the gate is rupees 150 per entry and no car can enter between 4 pm to 10 pm. The hotel is above average but could be better a d deluxe room cost in tbe range of 5000 and deluxe room in range of 10000. There is a welcome drink of lime water and tbey hive complimentary high tea in the evening and breakfast is OK but coffee is useless. There is no lift present and laundry bag and slippers were absent. The hygiene could be better.
Stayed 1 night in May 2023
Response from EllBee on 7 Jul 2023
Dear Valued Guest,Thank you for your feedback.We would like to apprise you that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm, and commercial vehicles are not allowed inside the mall road. There is not much we can do about vehicle access during these hours. However, we always inform our guests beforehand about the situation as well. We had also sent you an email and Whatsapp regarding the parking and traffic rules of Mussoorie when you booked at our hotel.Regarding the narrow Masjid lane entry, we understand that it may pose challenges for larger vehicles, and we apologize for any inconvenience caused. We want to apprise you that even though we have had guests that can take cars as big as Toyota Fortuner in our lane, for guests who are not comfortable driving, there is an option to park the vehicle in MDDA parking as well.We are, in fact, one of the few hotels in Mussoorie that can easily accommodate up to 20 cars in our parking.We apologise for any discomfort that you may have experienced during your stay. We take all feedback seriously and will use your comments to improve our services for future guests.We hope you will not judge us solely based on this particular experience, as this certainly does not reflect the otherwise high standards of service we endeavour to maintain. RegardsManagement

10/10 Excellent

Krishna

Travelled with family
good place to chill.
Great service, very tasty food, courteous staff. nice ambience smiling faces.
Stayed 2 nights in Apr 2023
Response from Reena on 21 Aug 2023
Dear Valued Guest,Thank you for choosing EllBee for your recent stay and sharing your positive experience. We are delighted to hear that you enjoyed our food and that our team provided you with excellent service. Your feedback means a lot to us, and we look forward to welcoming you back to our hotel soon.Warm Regards,Team EllBee!!

4/10 Poor

DANISH

Disliked: Cleanliness, staff & service, property conditions & facilities
Cold Breakfast and basic amenities were not available.
Response from Reena on 21 Aug 2023
Dear Valued Guest,We are sorry that we fell short of your expectations, and we will use your comments to improve our services and facilities. If you would like to discuss your concerns further, please do not hesitate to contact us directly. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Warm Regards,Team EllBee!!

2/10 Terrible

Kapil

Travelled with family
Disliked: Cleanliness, staff & service
My experience was horrible. They have given misleading hotel information when booking. The car park and the hotel are about 800 meters distance. it was a huge inconvenience for us to take our languages from the car stopped to the hotel. The hotel staff never provided the luggage services nor informed us of the hotel location earlier. it was real trouble. not recommended.
Stayed 3 nights in Jan 2023
Response from Reena on 21 Aug 2023
Dear Valued Guest,Thank you for your feedback.We would like to apprise you that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm, and commercial vehicles are not allowed inside the mall road. There is not much we can do about vehicle access during these hours. However, we always inform our guests beforehand about the situation as well. We had also sent you an email and Whatsapp regarding the parking and traffic rules of Mussoorie when you booked at our hotel.Regarding the narrow Masjid lane entry, we understand that it may pose challenges for larger vehicles, and we apologize for any inconvenience caused. We want to apprise you that even though we have had guests that can take cars as big as Toyota Fortuner in our lane, for guests who are not comfortable driving, there is an option to park the vehicle in MDDA parking as well.We are, in fact, one of the few hotels in Mussoorie that can easily accommodate up to 20 cars in our parking.We apologise for any discomfort that you may have experienced during your stay. We take all feedback seriously and will use your comments to improve our services for future guests.We hope you will not judge us solely based on this particular experience, as this certainly does not reflect the otherwise high standards of service we endeavour to maintain.Warm Regards,Team EllBee!!

2/10 Terrible

Pankajkumar

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible and worst choice to stay in this hotel. Way to hotel is impossible to reach with 4 wheeler with narrow road. Staffs are very very unfriendly and rude. Specially the night manager, Mr. Parmar, he was so arrogant and unconsiderate for any requests we put thru. Start with, they were not ready to provide any bedding for extra person but ready to charge Rs. 900. Any other request we made thru like asking for tissue paper, plates, glasses and other few stuffs, he has same answer that these are not procedure and we need to ask FBS team to get inventory or room attendant is not available. As a regular customer of expedia, i am terribly disappointed and request you to please share some discounts coupon code as a complimentary.
Response from Reena on 22 Dec 2022
Dear Guest, We sincerely apologise that we were not able to meet your expectations during your visit to our hotel. The review regarding housekeeping is most unrepresentative of what our hotel offers. We hope you will not judge us solely based on this particular experience, as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. The management has noted all your observations, and swift action has already taken place regarding the same. Regarding parking, we would like to clarify that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm. It is not much we can do about access to vehicles during these hours. However, we always inform our guests beforehand about the situation as well.We believe you appreciated the spaciousness of our rooms. (as we are renowned for offering one of the most spacious rooms in Mussoorie) We sincerely hope you will again give us another opportunity to host your stay at EllBee Mussoorie Hills. We assure you that we will go the extra mile to provide a more rewarding experience next time. Regards,Team EllBee Hotels!!

8/10 Good

Ankur

Stayed 3 nights in Aug 2022
Response from Reena on 21 Aug 2023
Dear Valued Guest,We are delighted to hear that you had a wonderful stay at our hotel. Your positive feedback means the world to us, and we are glad our team exceeded your expectations. We hope to have the pleasure of welcoming you back soon.Team EllBee!!

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintenance
Stayed 2 nights in Jun 2022
Response from Reena on 22 Dec 2022
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.

4/10 Poor

Pratik

Disliked: Cleanliness, property conditions & facilities, room comfort
Below average for the price.
Location off mall road in very small side street near library chowk. I was given a room in level 1. room was extremely smelly and not clean. sticky floor. Room freshener or perfume had no effect! after talking to them gave me another room in level 2, it is better than first one but not great. same smell issue. 2nd room had shower issue as he almost no water pressure. Break was ok, but not enough sitting area. Staff were friendly but what is the point when room is not good enough.
Stayed 4 nights in Apr 2022
Response from Reena on 22 Dec 2022
Dear Guest, We sincerely apologise that we were not able to meet your expectations during your visit to our hotel. The review regarding housekeeping is most unrepresentative of what our hotel offers. We hope you will not judge us solely based on this particular experience, as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. The management has noted all your observations, and swift action has already taken place regarding the same. Regarding rooms, we have already taken action for the same.We believe you appreciated the spaciousness of our rooms. (as we are renowned for offering one of the most spacious rooms in Mussoorie) We sincerely hope you will again give us another opportunity to host your stay at EllBee Mussoorie Hills. We assure you that we will go the extra mile to provide a more rewarding experience next time. Regards,Team EllBee Hotels!!

6/10 Okay

Sandeep

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice place to stay
It was good, but not amazing.
Stayed 2 nights in Apr 2022
Response from Reena on 22 Dec 2022
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.

2/10 Terrible

Munmi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not clean, had seepage everywhere, food was terrible, pay for parking at Savoy, parking was not allowed after 5 because of traffic at Mall road.
Stayed 1 night in Nov 2021
Response from Team EllBee on 2 Dec 2021
Dear Guest, We sincerely apologise that we were not able to meet your expectations during your visit to our hotel. The review regarding housekeeping is most unrepresentative of what our hotel offers. We hope you will not judge us solely based on this particular experience, as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. The management has noted all your observations, and swift action has already taken place regarding the same. Regarding parking, we would like to clarify that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm. It is not much we can do about access to vehicles during these hours. However, we always inform our guests beforehand about the situation as well. We are, in fact, one of the few hotels in Mussoorie that can easily accommodate up to 20 cars in our parking. We believe you appreciated the spaciousness of our rooms. (as we are renowned for offering one of the most spacious rooms in Mussoorie) We sincerely hope you will again give us another opportunity to host your stay at EllBee Mussoorie Hills. We assure you that we will go the extra mile to provide a more rewarding experience next time. Regards

8/10 Good

Shubham

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious and clean. Food options were very less. Overall decent stay.
Stayed 1 night in Oct 2021
Response from Reena on 22 Dec 2022
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.

8/10 Good

Manas Protim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. No complaints and worth the every cent spent. Rooms were cosy and clean. The location is good and the staff was extremely helpful. Thanks.
Stayed 1 night in Jun 2021
Response from EllBee on 24 Aug 2021
Dear Guest, Thank you very much for your amazing review. Guest satisfaction is our utmost priority and we are glad we could meet your expectations and you had some memorable time at our hotel. Thank you so much once again for mentioning the services of our staff. We eagerly look forward to welcome you back very soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property with spick and span rooms!!!
Stayed 1 night in Jun 2021
Response from Team EllBee on 24 Aug 2021
Thank you very much for your excellent review. This feedback will serve as an encouragement to our team for their efforts in providing you the highest standards of hospitality.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and spacious. The hotel also has very good internet connectivity (for a change). We had a good time overall.
Stayed 1 night in Jun 2021
Response from Reena on 22 Dec 2022
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel just near library chowk (Mall Road). Newly built so everything is as far as infrastructure goes is really good. Food is also tasty and they were kind enough to provide complementary breakfast despite not being in our rate plan. Supportive and decent staff.
Stayed 3 nights in Apr 2021
Response from Reena on 22 Dec 2022
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.

10/10 Excellent

Sumit

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Anonymous, New Delhi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Small boutique hotel inside mall road but away from noisy areas. Rooms are spacious and comparable to 5 star. Value for money!
Stayed 1 night in Dec 2019
Response from Reena on 22 Dec 2022
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.