Premium Double Room, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Reviews of Country Inn Premier Pacific Mall Road Mussoorie

4 out of 5
Country Inn Premier Pacific Mall Road Mussoorie
Camels Back Rd, Mussoorie, Uttarakhand

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Guruprakash

Stayed 1 night in Sep 2023

10/10 Excellent

Shubham

Nice property and provides pick/drop service to mall road.
Response from Kapil on 7 Mar 2023
Dear Shubham,Thank you for choosing Hotel Pacific Mussoorie and for taking the time to share your feedback with us regarding your recent stay at the hotel. It is delightful to know that you had a nice experience at our hotel. Thank you for appreciating the shuttle service to the Mall Road. We understand how important this service is for our guests due to the restrictions on the Mall Road and Camel's Back Road. We look forward to hosting you again on your next visit to the city.

10/10 Excellent

Rishikesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very good, Vishal & his staff including the person who was picking up the bag, the driver and the kitchen staff outstanding! Keep it it with this standard of service!
Response from Manager on 15 Nov 2022
Dear Mr Rishikesh,Thank you for taking the time to share your feedback with us regarding your stay at Hotel Pacific Mussoorie! It is delightful to know that you had a good experience at our hotel. Thank you for your kind words of appreciation for the team. It is our constant endeavour to provide our guests with the highest levels of service and it is indeed satisfying when we not just meet but exceed our guest expectations. We look forward to the pleasure of serving you again on your next visit to the hill station.

10/10 Excellent

Chavisha

Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent stay
stayed 2 nights in premium room. decent hotel and room. nothing out of the world type. friendly staff. breakfast menu was ok. dinner in hotel restaurant was just ok. 15 mins walk from mall road/market. offered free shuttle to market which was good.
Stayed 2 nights in Apr 2022
Response from Team Pacific on 12 Jul 2022
Dear Sir/Madam, Thank you for sharing your feedback with us regarding your stay at Hotel Pacific Mussoorie! We are happy to know that you had a comfortable experience at our hotel. It is our constant endeavour to upgrade our services and facilities to make your stay even more comfortable and enjoyable. We are coming up with new rooms and facilities shortly and look forward to welcoming you back to Hotel Pacific Mussoorie.

10/10 Excellent

Rishi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent property with excellent service.
Stayed 2 nights in Mar 2022
Response from Manager on 30 Mar 2022
Dear Mr Modi, Thank you for taking the time to share your feedback with us regarding your recent stay at Hotel Pacific Mussoorie! It is delightful to know that you had an excellent experience at our hotel. Thank you for appreciating the services provided by our team. We look forward to welcoming you back to Pacific Mussoorie on your next visit to the hill station.

6/10 Okay

paresh

Travelled with family, Travelled with family and small children
Liked: Staff & service
Staff is very cooperative and helpful. Hotel provides pick n drop which is helpful. Near to Mall Road .rooms are clean . Toilet is too small comparatively. Breakfast options are few . Food is prepared well .
Stayed 2 nights in Mar 2022
Response from Manager on 30 Mar 2022
Dear Mr Paresh, Thank you for sharing your feedback with us regarding your stay at Hotel Pacific Mussoorie! We are happy to know that you had a comfortable stay at our hotel. Thank you for your kind words of appreciation for our team. We have noted your concerns regarding the bathroom and the breakfast options and will work on improving those areas. We look forward to having you stay with us again on your next visit to the city.

2/10 Terrible

TP

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad bad experience
Good part - 1. staff is very humble 2. their pick up and drop to Dr. ambedkar statue. Bad part- 1. Room had no view at all. Before going there called hotel as well as sandeep arora-online manager, requesting them to keep room with good view- both said yes- kept- both gave no clarity of worst room kept . After reaching when we requested to change, they say we are fully sold out, so sorry. Refund of remaining two nights also declined. it was painful 3 nights in a very bad room- main reason of spoiling whole trip. 2. Wifi is bad- you have to login again every 5 minutes 3. Condition of room is bad- very difficult to even lock it properly Never again to this property.
Stayed 3 nights in Mar 2022
Response from Manager on 22 Mar 2022
Dear Mr Singh, I would like to apologize for the poor experience that your guests had during their stay at the hotel. When we had spoken prior to their arrival, I was not aware of the room category that had been booked for them. Unfortunately, due to the long weekend, the hotel was sold out and we could not shift them to another room. It disappoints us when our guests leave with a bad experience despite our efforts. We use the feedback that we receive to further improve our services and facilities. We have new spacious rooms with balcony coming up in the new tower shortly which would resolve some of the issues that are there in the current rooms. I do hope that you will give us another opportunity to host you in the future. Regards, Sandeep Arora Pacific Mussoorie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager on 3 Mar 2022
Dear Sir/Madam, Thank you for sharing your feedback with us regarding your recent stay at Pacific Mussoorie! We are happy to know that you had a comfortable stay at our hotel. We look forward to welcoming you back to Pacific Mussoorie on your next visit to the hill station.

10/10 Excellent

Brahmpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good
Stayed 2 nights in Dec 2021
Response from Team Pacific on 5 Jan 2022
Dear Mr Singh, Thank you for taking the time to share your feedback with us regarding your recent stay at Hotel Pacific Mussoorie! It is delightful to know that you had a good experience at our hotel. It is always satisfying when we are able to not just meet but exceed the expectations of our guests and provide them with a memorable stay. We look forward to having you stay with us again on your next visit to Mussoorie

8/10 Good

C&J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel. Great views from our 5th floor room.
Stayed 6 nights in Dec 2018
Response from Manager on 15 Dec 2018
Dear Mr Reid, Thank you for sharing your feedback with us regarding your recent stay at Pacific Mussoorie! It is delightful to know that you had an enjoyable experience at the hotel. We look forward to welcoming you back to Hotel Pacific Mussoorie on your next visit to the hill station.

8/10 Good

C&J, Perth, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Responsive and helpful staff to requests. Great heater/AC in room. Outstanding views of the Himalaya.
Stayed 1 night in Dec 2018
Response from Manager on 11 Dec 2018
Dear Sir, Thank you for sharing your feedback with us regarding your recent stay at Pacific Mussoorie! We are very happy to know that you had an enjoyable experience at the hotel. Thank you for appreciating the services of our team. We look forward to welcoming you back to Hotel Pacific Mussoorie!