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The property was nice and clean and in a good area. The staff was helpful and nice. Certain Rules made by the property management/owners made it difficult for my stay on the property. The side door being locked with no entry after 11pm and before 6am. I have a service animal and even though was provided the first floor this made things highly inconvenient for my stay.
Lauren
Stayed 2 nights in May 2024
Response from Sophia CSR on 21 May 2024
Hi Lauren,Thank you for your feedback. We're pleased to hear that you found our property nice and clean and appreciated our helpful and friendly staff. We apologize for any inconvenience caused by the locked side door between 11 pm and 6 am, especially considering your need to accommodate your service animal. Your comments are important to us, and we will review these policies to better support our guests' needs. We value your input and hope to provide a more convenient stay for you in the future.
6/10 Okay
Dolly
Travelled with pets, Travelled with partner
20 May 2024
Easy parking , walkable
Dolly
Stayed 2 nights in May 2024
Response from Sophia CSR on 21 May 2024
Hi Dolly,Thank you for your feedback. We're glad to hear that you found our parking convenient and the location walkable. Providing ease and accessibility for our guests is important to us. We hope to welcome you back soon for another enjoyable stay.
Hi Kaila,We are delighted to hear that you had a positive experience with our helpful staff. Providing excellent service and ensuring a seamless stay for our guests is our utmost priority. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit in the future.
Hi Minoo,Thank you for taking the time to leave us a positive 4-star review! We're thrilled that you had a great experience with us. If you have any specific areas where you think we could improve or any suggestions to offer, please don't hesitate to share them. Your valuable feedback is instrumental in our ongoing efforts to enhance our services. We sincerely appreciate your choice to stay with us!
10/10 Excellent
Patricia
Travelled with partner
6 May 2024
Liked: Property conditions & facilities
Staff friendly and helpful. Rooms comfortable and clean. Close to restaurants.
Patricia
Stayed 1 night in May 2024
Response from Sophia CSR on 9 May 2024
Hi Patricia,Thank you for your kind words! We're delighted to hear that you found our staff friendly and helpful and that you enjoyed the comfort and cleanliness of our rooms. Our convenient location near restaurants adds to the overall experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.
Hi Malakai,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our team take pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. Our team look forward to serving you again here.
8/10 Good
Tara
28 Apr 2024
Liked: Cleanliness, staff & service
Tara
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Tara,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
2/10 Terrible
Erin
24 Apr 2024
Erin
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 May 2024
Hi Erin,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!
Hi Christopher,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Hi Bonnie,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
2/10 Terrible
Timothy, Blue Grass
24 Mar 2024
Timothy
Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Hi Timothy,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
10/10 Excellent
Grace
6 Mar 2024
Grace
Stayed 1 night in Feb 2024
Response from Sophia CSR on 28 Mar 2024
Hi Grace,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
4/10 Poor
Francis Ntiamoah
18 Feb 2024
Liked: Cleanliness, staff & service
Francis Ntiamoah
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!
10/10 Excellent
Holly
17 Feb 2024
Holly
Stayed 1 night in Feb 2024
Response from Sophia CSR on 25 Mar 2024
Hi Holly,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
Dear Guest,Your flawless 10-rating is greatly appreciated! Your contentment is our top priority, and we're delighted to learn about your outstanding experience with us. Thank you for selecting our services, and we're eagerly looking forward to your next visit!
6/10 Okay
Allyson
26 Jan 2024
Allyson
Stayed 1 night in Jan 2024
Response from Sophia CSR on 30 Jan 2024
Hi Allyson,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.
Hi Jessica,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
8/10 Good
Nancy
12 Jan 2024
Nancy
Stayed 7 nights in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Hi Nancy,Thank you for your 4-star rating! We appreciate your feedback and are committed to continual improvement. If there are specific areas you feel we can enhance, please let us know. We value your patronage and look forward to exceeding your expectations in the future.
Hi Lorraine,We appreciate your outstanding 5-star rating! Your positive feedback means a lot to us, and we're delighted to have exceeded your expectations. It's our pleasure to ensure exceptional experiences, and we eagerly anticipate hosting you for more outstanding stays in the future. Wishing you safe and enjoyable travels!
10/10 Excellent
Albert
11 Jan 2024
Albert
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Hi Albert,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
10/10 Excellent
Rebekah
9 Jan 2024
Liked: Amenities
Everyone was very helpful and responsive. Jamie on the 3-11 shift was especially helpful and went above and beyond for me and my sick puppy.
Rebekah
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Hi Rebekah,Thank you for sharing your positive experience! We're delighted to hear that Jamie from the 3-11 shift provided exceptional assistance during your stay, going above and beyond for you and your puppy. Our team takes pride in providing excellent service, and your feedback is truly appreciated. We look forward to welcoming you and your furry companion back for another pleasant stay in the future.
Very satisfied with Expedia’s rating on the Comfort Inn and Suites! It was as clean and pleasant a stay as others rated it! I would choose it again.
Pamela
Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Hi Pamela,Thank you for sharing your positive experience with Comfort Inn and Suites! We're thrilled to hear that you were very satisfied with your stay and that it met the expectations set by Expedia's rating. Your endorsement means a lot, and we look forward to welcoming you back for another clean and pleasant stay in the future.
10/10 Excellent
Nancy
7 Jan 2024
Nancy
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Hi Nancy,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Hi Mark,We are delighted to see that we were able to provide you with suitable accommodation for your trip here and are pleased to see this awesome 10-star rating. We hope to welcome you back again before long.
10/10 Excellent
Nancy
4 Jan 2024
Liked: Amenities
Nancy
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Hi Nancy,Receiving a perfect 5 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!
clean and new, comfy rooms, friendly staff and CHOCOLATE WAFFLES
Luke
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2 Jan 2024
Hi Luke,We're thrilled to hear that you enjoyed your stay! It's fantastic that you found the property clean and new, the rooms comfy, and encountered friendly staff. The mention of chocolate waffles adds a delightful touch to your experience. We appreciate your positive feedback and look forward to hosting you again in the future!
10/10 Excellent
Laraine
Travelled with family
30 Dec 2023
Liked: Cleanliness, staff & service
Laraine
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 2 Jan 2024
Hi Laraine,Receiving a perfect 5 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!
We stayed at this Comfort Inn for only one night on the way to Missouri. Wanted a clean/safe hotel with an indoor pool. Comfort Inn is my go too spot when there are a lot of different but similar choices. The staff was friendly, the rooms were clean, décor was fine and the pool was fabulous. It was well maintained and heated. We did not eat the breakfast because we wanted to try a local place, but I peeked in and everything looked fine.
Rebecca
Stayed 1 night in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Hi Rebecca,Thank you for choosing Comfort Inn for your stay and sharing your positive experience! We're delighted to hear that our friendly staff, clean rooms, and fabulous, well-maintained, and heated indoor pool met your expectations. We appreciate your trust in our brand, and we look forward to welcoming you back for another enjoyable stay. If you ever decide to try our breakfast, we're confident you'll find it equally satisfying. Safe travels!
10/10 Excellent
Sairam
22 Dec 2023
Sairam
Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Jan 2024
Hi Sairam,Thank you for the stellar 5-star rating! We're delighted to have met your expectations. Your positive feedback inspires us to continue delivering exceptional experiences. We appreciate your support and look forward to welcoming you back for another fantastic stay. Safe travels!
Hi Donna,Your flawless 10-rating is greatly appreciated! Your contentment is our top priority, and we're absolutely delighted to learn about your outstanding experience with us. Thank you for selecting our services, and we're eagerly looking forward to your next visit!
Hi Angela,Thank you for awarding us a 5-star rating! We're delighted to hear you had an excellent experience. Your positive feedback motivates our team, and we look forward to providing you with exceptional service on your future visits. Safe travels!
Hi Steven,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. Our team looks forward to serving you again here.
Hi Nancy,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
10/10 Excellent
Dale
4 Dec 2023
Dale
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 7 Dec 2023
Hi Dale,Your flawless 10-rating is greatly appreciated! Your contentment is our top priority, and we're absolutely delighted to learn about your outstanding experience with us. Thank you for selecting our services, and we're eagerly looking forward to your next visit!
We enjoyed our welcome by the staff--very warm and personable. The room felt clean, the shower had a good waterflow and the bed was comfortable. The breakfast was warm and provided something for all tastes-eggs, meat, waffles, cereal, yogurt.... We will stay here again.
Arthur
Stayed 1 night in Nov 2023
Response from Sophia CSR on 7 Dec 2023
Hi Arther,Thank you for your positive review! We're delighted to hear that our staff provided a warm welcome and that you enjoyed the cleanliness, water flow in the shower, and comfort of our beds. It's fantastic that our breakfast variety suits your tastes. We appreciate your loyalty and look forward to welcoming you back for another enjoyable stay.
Hi Jennifer,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Dear Guest,Thank you for your stay with us and we are happy to hear everything went great for you. We hope you come back and see us again in the near future and thank you for your business.
Hi Amy,Receiving a perfect 5 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!
6/10 Okay
Diane
25 Nov 2023
Diane
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 15 Dec 2023
Hi Diane,Our team appreciates your feedback, and we're committed to improving. Please share more details about your experience so we can address your concerns effectively. Your input is invaluable in helping us provide a better service. Thank you for your support!
10/10 Excellent
tamara
23 Nov 2023
tamara
Stayed 1 night in Nov 2023
Response from Sophia CSR on 14 Dec 2023
Hi Tamara,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Hi Britani,Glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
The hotel was clean and comfortable. The staff was friendly.
David
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Hi David,Thank you for choosing our hotel! We're delighted to hear that you found our hotel clean, comfortable, and our staff friendly. Your positive feedback is greatly appreciated, and it motivates us to maintain high standards of service. We look forward to welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Renat
19 Nov 2023
Renat
Stayed 1 night in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Hi Renat,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Hope to have the chance to serve you again on your next visit.
10/10 Excellent
Pam
Business traveller, Travelled with partner
18 Nov 2023
Everything was fresh and upgraded from the phone plug availability to the huge TV and great bathroom facilities. Check-in was very pleasant and easy. I will definitely stay here next time we are in town.
Pam
Stayed 1 night in Nov 2023
Response from Sophia CSR on 18 Nov 2023
Hi Pam,Thank you for your glowing review! We're thrilled to hear you enjoyed our upgraded amenities and seamless check-in experience. Providing a comfortable stay is our priority, and we look forward to welcoming you back on your next visit to town. Your positive feedback inspires our commitment to excellence.
We had two rooms. Both spacious, clean and comfortable.
Our hotel has been recently updated.
jean
Stayed 1 night in Nov 2023
Response from Sophia CSR on 17 Nov 2023
Hi Jean,Our team is delighted to hear that both of your rooms were spacious, clean, and comfortable. It's wonderful that you experienced the benefits of our recent updates. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!
Hi John,We're thrilled to hear you enjoyed our great rooms, generous free breakfast, and competitive pricing! Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay. Thank you for choosing us!
10/10 Excellent
Megan
13 Nov 2023
Megan
Stayed 1 night in Nov 2023
Response from Sophia CSR on 15 Nov 2023
Hi Megan,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
10/10 Excellent
Brandon
8 Nov 2023
Brandon
Stayed 1 night in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Brandon,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Hi Beverly,Your perfect rating is greatly appreciated. We were delighted to have you as our guest at our property. Our commitment is to provide an outstanding experience to every guest, and your feedback confirms that we are achieving our goals. Our team can't wait to welcome you back in the near future.
Hi Sandra,We're delighted to hear you had a great stay! Thank you for your positive feedback. We look forward to welcoming you back for another enjoyable visit in the future.