2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Grand Hyatt Muscat

5 out of 5
Grand Hyatt Muscat
Shatti Al Qurm, Muscat

Reviews

8.8

Excellent

Rating 10 - Excellent. 268 out of 476 reviews" "
Rating 8 - Good. 136 out of 476 reviews" "
Rating 6 - Okay. 42 out of 476 reviews" "
Rating 4 - Poor. 18 out of 476 reviews" "
Rating 2 - Terrible. 12 out of 476 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mounes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Shauntel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I recently stayed at the Grand Hyatt Muscat and it was a great experience! It was our first family trip after having our baby and the staff was AMAZING! Everyone was so kind and accommodating. The hotel is very charming and welcoming. You can tell that it is a bit older but not in a negative way. All facilities were clean and easy to use. I would definitely recommend this hotel to my friends and family!
Stayed 3 nights in Apr 2024
Response from Sincerely, Grand Hyatt Muscat Team on 18 Apr 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Madiha

Liked: Cleanliness, amenities
I like every thing
Stayed 3 nights in Apr 2024
Response from Sincerely, Grand Hyatt Muscat Team on 16 Apr 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Piotr, Warszawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some may complain that the property is dated but I love the vintage vibe. B'fast is nice and plentiful and the staff is very friendly and helpful. I find the toiletries rather low quality for 5* hotel and still in little containers. Thanks for having us.
Stayed 4 nights in Apr 2024

6/10 Okay

sabrina

This is listed as a 5 Star hotel but to be honest, maybe it was ten to fifteen years ago. The hotel is very dated and it's not exactly 'beach-fronted' as advertised! The beach is public, not looked after, and completely separate from the hotel. I arrived off an overnight flight and the first thing the reception staff asked me was if I was a Hyatt member. I told him no, he asked did I want to sign up…no, what I want is my bed and something to eat. He told me that my booking didn’t include breakfast which it did! when I told him this he said he couldn’t see it on the system and that I would have to pay. I was also told that the breakfast didn’t start until the following day even though I arrived at the hotel at 8am! They made no effort to use discretion or be flexible to a new guest, considering I’d just come off an overnight flight and the hotel was dead! The room was clean and fine – no issues there. One thing I would say however, is that they have only one plug socket (for international plugs) which is all the way on the other side of the room. So you cannot plug any devices in, such as your phone or laptop, by the bedside. The concierge tried their best but were not very knowledgeable regarding tours and trips. I ended up finding a tour agent in a coffee shop! The breakfast setting was outside with no view of anything as there was tarpaulin everywhere and the dining area was dated. The food very average. I was overall a bit disappointed with this hotel but t
Stayed 5 nights in Mar 2024
Response from Sincerely, Grand Hyatt Muscat Team on 2 Apr 2024
Dear Ms. Sabrina,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat.We are always delighted to hear that the levels of service and care provided by our team members meet with our many local and International guests, however I am disappointed to read your feedback and experience in relation to some areas of our Hotel and staff contact during your stay with us, please be assured I have shared your feedback with the members of the team and asked them to work together and provide a warm and friendly welcome to all our guests.Also I have spoken to the front office manager and she has informed me that the booking which we have received from expedia didn’t include breakfast unfortunately . Also I would like to confirm that our main restaurant Mokha Café working hours for breakfast buffet from 6:30 to 10:30. We look forward to the pleasure to welcome you back to the Hotel in the future, when I am confident your impression will be positive given the opportunity.

10/10 Excellent

Leal

Business traveller
Liked: Cleanliness, staff & service, amenities
A little tired but great staff.
Stayed 3 nights in Mar 2024
Response from Sincerely, Grand Hyatt Muscat Team on 8 Apr 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Good

Pascal El

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very friendly and helpful staff.
Stayed 4 nights in Feb 2024
Response from Sincerely, Grand Hyatt Muscat Team on 7 Mar 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Alia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was recommended to us by someone who has visited numerous times and really enjoyed their stays, so we booked here specially. It was an absolutely beautiful property, very conveniently located, had friendly staff (especially Mahmoud), was clean, accommodating, and safe/peaceful. We cannot wait to come again and would definitely recommend this hotel to others. We also really appreciated the traditional art work, antique doors/windows, and vibrant cultural influences all around the building. Staying here made our stay in Muscat that much more enjoyable. Thank you to all there.
Stayed 4 nights in Jan 2024
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Yuichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having connecting doors in the room was problematic since the was a screaming baby next door that woke us up during the night.
Stayed 1 night in Jan 2024
Response from Sincerely, Grand Hyatt Muscat Team on 21 Jan 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

6/10 Okay

Will

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

2/10 Terrible

dawid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very disappointed experience
a few days before arriving at the hotel I had a stroke and was in hospital I informed the hotel about my medical condition but it turned out that the hotel staff had no conscience and no respect for their guests, I was denied the possibility of a refund and was not even allowed to change the booking date,thank you very much Khalifa from the front desk :(
Stayed 2 nights in Dec 2023
Response from Sincerely, Grand Hyatt Muscat Team on 19 Dec 2023
Dear Mr. Urbanski,We regret to hear about your situation and sincerely empathize with your health concern.Please know that our policies aim to ensure fairness for all guests. Unfortunately, our property was not informed of your illness during the call received for cancellation. As per our booking terms, a cancellation fee was applied.We appreciate your understanding and wish you a swift recovery.

10/10 Excellent

Valeria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Grand" indeed! But a bit isolated without a car
"Grand" indeed! Gorgeous marble and stone everywhere. Renovation work off to the side of the main reception desk should be over soon. The rest of the hotel was fine. My room was comfy, and the central pool area between wings of the hotel is sheltered and relaxing. (Try to get a room overlooking the CENTRAL garden, if possible. Mine looked at a dusty backside tennis court and utility area. There was sea beyond that, however.) As an alternative to the pricey breakfast buffet, the nearby French Bakery is one of the few off-site food venues. It has a variety of food besides coffee and pastries and is open till late. If one has a car, it's a fine location (Shati Al-Qurum). If one doesn't, getting around is all by taxi, and there are few services or dining options within easy walking distance in this diplomatic quarter. A relaxing, full-service get-away if a family just wants a self-contained vacation resort and is happy to pay more for in-hotel meals.
Stayed 5 nights in Oct 2023
Response from Abeer Mehta on 30 Oct 2023
Dear Paul, Thank you for your recent stay. We’re delighted to hear about your satisfaction and positive feedback. In Oman, you may often encounter relatively high prices at most restaurants. Nevertheless, we continuously review our pricing to ensure that we consistently provide the best value for money and remain competitive with the offerings of other hotels.We look forward to welcoming you back in not too distant future.Best wishes,Abeer MehtaFront Office Manager

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a great place to rest, relax and enjoy the sunshine. The food is great and the staff very helpful, including helping organise day trips. The rooms are huge and comfortable. Its also right on the beach which is nice to get away from the hotel. Otherwise there isn't much around, you need to get taxis if you want to go anywhere.
Stayed 3 nights in May 2023
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Good

Joseph Louis, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable business trip
Really helpful staff and an enjoyable business related stay.
Stayed 4 nights in May 2023
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Vilmadinah

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the ready available and amenities the restaurants especially the art gallery the air condition facility was very convenient I enjoyed myself everyone was very polite and treated me like a queen
Stayed 8 nights in May 2023
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Hyatt is a great place to stay in Muscat. While it is a distance from major roads, it is on the beach and has a nice pool. The staff, from Rakeesh running the breakfast buffet to the GM are committed to doing a great job for their guests. I'd stay here again.
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

MISS B A

Stayed 3 nights in May 2023

6/10 Okay

Heather

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A grand old Lady who is very run down in areas
The Grand Hyatt Muscat has the bones of a grand old Omani Treasure. The architecture and ambiance of the reception and atrium area are stunning and convey a rich charm. The rooms are very comfortable, however the hotel has become very run down in areas. Our toilet did not flush... so we had to use the public toilets in the atrium. The pool and outdoor area was in a terrible state. There were many mosaic tiles missing from the bottom of the pool creating a real hazard for toes. The tiles and finishing around the edges were all cracked and peeling and coming away. Fascia boards at the pool bar were all coming away and were in terrible disrepair and the pool bar was looking very tired like you would see in an abandoned hotel. It was quite a shambles. Certainly not something that I would expect from such a great brand as Hyatt. Suggest the Hyatt executive get down and take a look and allocate some budget to a smarten up. Aside from that, the reception and concierge service was great - very friendly and welcoming.
Stayed 3 nights in Apr 2023
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was beautiful and the staff were extremely friendly. Shame the pool bar and restaurants were closed, but understand it was due to Ramadan. Breakfast was ok, could do with a little more selection as was more or less same everyday. Could also do with coving up the food. A lot of old people were coughing over it.
Stayed 5 nights in Mar 2023
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

10/10 Excellent

Hongyu

Stayed 1 night in Feb 2023

10/10 Excellent

domenica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, this place is beautiful,
Stayed 8 nights in Jan 2023
Response from Sincerely, Grand Hyatt Muscat Team on 7 Mar 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

2/10 Terrible

MANSOOR

Disliked: Staff & service
Stayed 3 nights in Feb 2023

8/10 Good

Salil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property with very friendly staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Abbas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used sidesea ,it was fantastic.

10/10 Excellent

Anthony Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very imposing and grand - staff very helpful. Not much to do around the property
Response from Sincerely, Grand Hyatt Muscat Team on 7 Mar 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
I never leave reviews but this was the best hotel I have ever stayed in and I feel like we have stayed in some lovely places. The downside is everything is at least double the price of outside hotel prices but if you can get out to buy amenities or your little extras (ours was a Diet Coke!) then it’s no issue. Lots of water was provided, breakfast kept us going until dinner and was amazing! Pool beautiful. Staff were so lovely and helpful. Gym excellent and great facilities if you need to shower before a late flight. Clean, tidy. Just wonderful
Stayed 6 nights in Dec 2022
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roy knows best
Roy and the cook staff at the outside cafe always made sure we were taken care. Roy made excellent meal suggestions.
Stayed 1 night in Dec 2022
Response from Sincerely, Grand Hyatt Muscat Team on 25 Jan 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Good

walid

Stayed 3 nights in Oct 2022

10/10 Excellent

ammar

Stayed 1 night in Sep 2022

10/10 Excellent

MaryKristen

Liked: Cleanliness, staff & service, amenities
Home away from home, but fancier!
Stayed 6 nights in Sep 2022
Response from Sincerely, Grand Hyatt Muscat Team on 7 Mar 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omani luxury at its finest
The grand hyatt Muscat is a very famous hotel with a superb reputation. The pool is amazing and the interior design is very luxurious and regal. The staff are super friendly too! The only thing I would suggest as an improvement is to have electricity sockets by the bedside rather than on the other side of the room from the bed.
Stayed 3 nights in Sep 2022
Response from Sincerely, Grand Hyatt Muscat Team on 7 Mar 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

MaryKristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tired and weary traveler arriving at 3 am welcomed by super staff and service. Upgraded room, quiet, great linens and location at the beachfront
Stayed 3 nights in Sep 2022
Response from Sincerely, Grand Hyatt Muscat Team on 14 Dec 2023
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

8/10 Good

Sinan

Stayed 1 night in Aug 2022
Response from GHM Team on 31 Aug 2022
Thank you for your review, look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and
Stayed 2 nights in Jul 2022
Response from GHM Team on 31 Aug 2022
Thank you for your review, look forward to welcoming you again.

6/10 Okay

Yasir

Stayed 3 nights in Jun 2022
Response from GHM Team on 31 Aug 2022
Thank you for your review, look forward to welcoming you again.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 6 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not worth the price and time
The team who took care of my car parking was very good, the provided parking next to a power plug. The good points ends there. The hotel is clearly understaffed, the towels are changed every 4 days(!!) - covid excuse but charging same price. For several times I called Reception or room service and nobody picks the phone. I asked for towels and water, nobody showed up and I was ashamed to put my family on this hotel. Finally, the food prices are ridiculously high. A soft drink in this hotel is 50% higher than similar hotels in UAE, which generally has high prices. The breakfast was subpar for the price. There was a single Waiter in the pool area, he was working very hard. Finally, in this hotel there are no lifeguards for kids, which for me was the nail in the coffin. I was so dissatisfied with my money badly spent on this place that I was wondering why I took my family out of our home for this.
Stayed 3 nights in May 2022
Response from Sincerely, Grand Hyatt Muscat Team on 7 Mar 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat.We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests.At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests.We look forward to the pleasure of welcoming you back to the Hotel in the future.

8/10 Good

Khadija

Stayed 5 nights in Feb 2022

10/10 Excellent

Patrick, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
The outdoor pool area was beautiful. Workout facilities were extensive. Restaurants had good food and variety. The staff was friendly and helpful. The location was convenient to the airport, Old Muscat, the Grand Mosque, the Royal Opera and other likely destinations. The area felt very safe. An excellent Persian restaurant, Fedowski’s is right across the street.
Stayed 4 nights in Feb 2022
Response from Maryna Schielke on 22 Mar 2022
Dear Patrick, Thank you for taking the time to provide us with your comments and feedback in relation to your recent stay with us here at Grand Hyatt Muscat. I am always delighted to hear that our levels of service and care and the Hotel facilities meet with our guest's expectations and requirements. Thank you once again for your time and I look forward to welcoming and meeting up with you on your next visit to Oman.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downhill hotel
This place has gone down hill fast, from the swimming pool to the brunch. There are MUCH better values in Muscat and overall service didn't save the place either. No housekeeping after 2 nights, was told pool bar was open and it wasn't (in fact algae under the pool bar areas) and staff are basically the level of a 2 star hotel. Never staying here again with so many better options nearby
Stayed 2 nights in Dec 2021

10/10 Excellent

Waleed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing in this hotel is fantastic all the stuff is friendly every thing clean, my suggestion, it better to make discounts for the people sitting more than 10 day or to the people want to extant the sitting in this hotel
Stayed 9 nights in Nov 2021
Response from Sincerely, Grand Hyatt Muscat Team on 7 Mar 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Good

MD ABDUS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent Stay in Muscat
Stayed 3 nights in Nov 2021

8/10 Good

Noreen

Travelled with group
Liked: Cleanliness, staff & service, amenities
You can tell the hotel was once something very special, but it is in need of a renovation if I must pick a negative. Our room was very spacious but very dimly lit and the worst thing was the damp like smell in the room. I had to make sure to use extra perfume because I'm sure the smell got stuck in my clothes. I don't mean to sound picky, but bathroom could most definitely have been cleaned better. We did however have a good iron for hotel room standards. The breakfast was ok. The pool area was pleasing. My only real "complaints" here are regarding the condition of the hotel, but i must say that the staff were really wonderful!! Overall, i definitely wouldn't say this is a 5star hotel, but it was hardly a terrible stay either, just not 5 star. Location and beach were great!!
Stayed 5 nights in Nov 2021
Response from Sincerely, Grand Hyatt Muscat Team on 7 Mar 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Great Location, and close to what ever you need and right on the beach, but the hotel needs badly a full redecoration
Stayed 1 night in Oct 2021
Response from Sincerely, Grand Hyatt Muscat Team on 7 Mar 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat.We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests.At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests.We look forward to the pleasure of welcoming you back to the Hotel in the future.

2/10 Terrible

Maxim

Disliked: Cleanliness, property conditions & facilities
Old and aged property. Was good a long time ago but has not been kept up
Stayed 4 nights in Sep 2021
Response from Sincerely, Grand Hyatt Muscat Team on 7 Mar 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat.We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests.At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests.We look forward to the pleasure of welcoming you back to the Hotel in the future.

8/10 Good

Schumann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021