Indoor pool
Check availability

Reviews of Quality Inn Murray University Area

2.5 out of 5
Quality Inn Murray University Area
1210 N 12th Street, Murray, KY

Reviews

7.6

Good

Rating 10 - Excellent. 49 out of 158 reviews" "
Rating 8 - Good. 56 out of 158 reviews" "
Rating 6 - Okay. 22 out of 158 reviews" "
Rating 4 - Poor. 24 out of 158 reviews" "
Rating 2 - Terrible. 7 out of 158 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
No time for pool
Roaches in the room. Moved rooms and fan didnt work. They had hot chocolate any time of the day but decided to take that away. Booked the room because of the indoor pool but was working until late. By the time I got to the room, pool was closed
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice pool but spa was not in service. Super friendly and helpful staff. Turn in/out of property onto highway seems dangerous -- need a light there or alternate route to intersection with a light.
Stayed 1 night in Nov 2018

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Clean rooms. Easy access to town
Stayed 1 night in Nov 2018

4/10 Poor

Mike

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
There was a fowl odor throughout the property. Not very clean. Breakfast was disgusting. I guess that’s what i get for staying at a budget hotel.
Stayed 2 nights in Nov 2018

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, on a good location at reasonable price
Stayed 1 night in Nov 2018

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Janet, El Dorado

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing wrong with our stay there, Reasonably clean, staff pleasant, breakfast was nice. Beds slept good. Refrigerator and microwave were an asset.
Stayed 2 nights in Oct 2018

10/10 Excellent

Stephen, ILLINOIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ben greeted me as soon as I entered the doors, he was pleasent and very knowledgeable of the area nearby with excellent recommendations. He was very upbeat and you can tell he loves his job which in turn shows by the way he treats his guests. The only downfall was the hot tub was roped off and covered and with the pool not heated you kind of need that heat from the hot tub. But we still swam and lived...... we will be back and hope that Ben is still on the job with an employee of the month award.
Stayed 1 night in Sep 2018

10/10 Excellent

Darin

5 stars
Comfortable bed, clean, great staff
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 7 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okay, but not worth the money
I felt like I should have paid $30-50 less than what I actually paid for this room. The layout of the building was also more like a cheap motel than a 2-star hotel. Pros: - Breakfast was perfect. Still a standard hotel breakfast, but the fruit was fresh, the eggs were tasty, the sausage was warm, and everything looked appetizing. - It was alright. I woke up only once throughout the night. Plenty of pillows, bed was comfy enough. - The hallways smelled nice and clean. - Good location--close to Murray State's campus, right next to a gas station, a Kroger, and a Walmart. Cons: - No elevators to my knowledge - "Vending" was one Pepsi machine with 3 different drink options. No ice to my knowledge. - Everything in my room was kind of grimy. The toilet seat had clearly not been cleaned. There were a couple of bugs in the room upon check-in. There was a razor blade cover left in the shower. Floor tiles in the bathroom were broken and whoever painted the room did a messy job. - The sink in my room was clogged. I wasn't there for long enough to call the front office about it, but it didn't drain even a little bit while I was there. - The A/C unit in my room made a loud rattling noise when it ran. It woke me up once in the middle of the night. - My room smelled funky, almost like it had once been a smoking room and had never fully recovered. Overall, I've had worse, but I expected better quality given the price and location.
Stayed 1 night in Jun 2018

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ friendliness, value and cleanliness
Stayed night before surgery. Very clean and comfortable. Night manager was so friendly and such a delight to talk to. Would definitely stay agai.
Stayed 1 night in May 2018

8/10 Good

dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
It was fine. It was just disappointed that the pool after we asked for a hotel with a pool for my grand daughter

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Unhappy guest
The hotel was really run down. The indoor pool was drained dry and the whole spa area was closed off. The free "hot breakfast buffet" consisted of eggs and a waffle iron. The rest of the items were cold food items. The bathroom in the room wasn't clean and the air conditioning unit didn't work. Our room was very hot.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience. However the pool has been under repair for at least 6 months. Continental breakfast was good.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to meetung.
No issues. Nice breakfast. Expedia did not work, we had to get a room on arrival.
Stayed 1 night in Feb 2018

4/10 Poor

donna, kentucky

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Definite disappointment
I have stayed here every month for the past year. I drive 5 hours to visit my parents in 2 separate nursing homes. It was nice to relax in the pool and hot tub. Much to my surprise both were closed and it was not mentioned on the web site. There weren't very many occupants so breakfast was very sparse. What breakfast there was was difficult to enjoy because the staff were loudly visiting in the area. Security is lax. You can lock the door but not use the bar because it was gone. This allowed housekeeping to walk in while I was still there. For these reasons I think I need to find a new hotel to stay each month
Stayed 1 night in Jan 2018

10/10 Excellent

John, Florence, Ky.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on short notice.
We were traveling and needed some rest. Most hotels were full but the booking desk sent us here. Was excellent except for the vaca program pitch. I just needed some rest and sales person was a little aggressive after I said I wasn't interested. But the room was excellent with very friendly morning staff.
Stayed 1 night in Oct 2017

4/10 Poor

Mike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room below par
Smelled of smoke, stain on bedspread, bathroom floor tiles deteriorating, not clean.
Stayed 1 night in Jul 2017

8/10 Good

Donna, ouisville

Liked: Cleanliness, staff & service, room comfort
Easily accessible to Murray
I stay here about every 3-4 months if not more. Both my parents are in different assisted living homes in Murray. When I go to see them I try to always stay here. My only concern this time was the lock on my door. The top lock was not on the door. The hotel is becoming dated. The staff are always very nice and helpful. Breakfast is ok but not top of the line.
Stayed 1 night in Jun 2017

4/10 Poor

Scott, MO

Liked: Staff & service
Disliked: Property conditions & facilities
Musty smell
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

1 good 1 bad
I reserved 2 king rooms. Both rooms were supposed to be the same. Unfortunately, my friends room was small and had a bad musty smell. My room was great & had a desk in a private little alcove at the back of the room, a couch, a chair & plenty of space. My friends room had no couch & no private desk alcove along with the bad smell. Not sure what happened, but we weren't happy with the bad room.
Stayed 1 night in May 2017

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf outing with friends
Hotel was good for what we wanted and that was just a place to sleep and shower. Good location

6/10 Okay

Marcia

Liked: Cleanliness
Clean and safe, just not the best choice in area.
We were given a room connected to someone else's and could hear entire conversations that were being spoken in a normal volume. Walls were extremely thin. Front desk was very nice and moved us to the end of the hall. Room was clean but dated. The bathroom was quite small and would not be adequate for a larger person. There was an issue with billing. Our credit card was charged twice for the room. When I called they said they would take off one of the charges. A few days later it was still on there. Called again and was told it would take up to fourteen days for the charge to be cleared. Doubt we will stay here again.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienent - comfortable - well staffed hotel
Friendly and helpful staff - good breakfast to start the day with - tea and coffee on tap all day - pool was good- room was clean , comfortable - overall an enjoyable stay

2/10 Terrible

Matthew

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Was very unhappy with interaction with front desk staff- Was made to feel like my concerns fell on deaf ears. Total lack of security as outside doors to the hotel do not lock, smoke detector in both of our rooms were taped off and not functioning (Rooms were on different floors) Hot tub did not work plus was very dirty breakfast room was way too small (maybe 4 to 6 Tables) - Went down to use pool 5 minutes before pool opened - waited by front desk and we told by house keeping we could go in pool room however had to wait 5 minutes to use pool - Not a problem - however manager came into pool area yelling that we couldn't be in there however the other 2 families that were eating breakfast could stay as there was no other room for them to eat. I will never forget the way I was talked to and will make sure for the next 4 years when I visit my child for the weekend we do not stay at this hotel

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Multiple stays and never disappointed. Nice pool area for the kids. Great staff who are eager to please from check in until checkout.

8/10 Good

Herman

Liked: Staff & service
Convenient
Average outdated hotel, with bug spray smell

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, sticky and STINKY!!!
We are down to earth, realistic People who camp on occasion. However, to pay even a camp site rate to stay at this sQuality inn would be price gouging. Besides the overwhelming stale smoke smell and rude/filthy bathroom in the second room we moved to, my young son almost had a drunk in hall get sick on him. Family w/ young kids are sadly disappointed.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay

10/10 Excellent

Johnathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town center and very accommodating
I really enjoyed my time here in Kentucky. Murray is a university town so there is alot to do. The fact that this Inn is not expensive but still very decent and right in the center of town is outstanding.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kristin, Cincinnati

Liked: Cleanliness, staff & service, room comfort
Enjoyed our stay and would definitely stay here again. Room was clean and quiet. Staff were friendly and nice. Great breakfast bar.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Room was musty. Pretty old and very dusty but it was just for the night

8/10 Good

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

FRANCES, St. Louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay here because I know the I will be treated well and the rooms are always clean.

8/10 Good

AMANDA, Jamestown, La

Liked: Cleanliness, staff & service, room comfort
Quilt week stat
Good price for the stay. Nothing fancy but safe and served the purpose.

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
The pool was not working, no hot tub, no ice.
I was very disappointed at the service they acted like we should have known that everything was being worked on. They said I it was on their web site. We could not find it.We booked the room three weeks ahead of time.

10/10 Excellent

Don P., St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The mattress on the bed was fantastic.The hot breakfast was good. But what stood out was the cleanliness of the breakfast area.

8/10 Good

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

onlyonebeans, Memphis, TN

Liked: Staff & service, property conditions & facilities, room comfort
Quick and easy stay.
I asked about their check out policy, seeing if I could check out later than 11am. I was told since I was not a Preferred customer I was not eligible; No big deal, I visited another who allowed me to so it never hurts to ask; Luckily I didn't need to stay over. I paid in advance online, however I have done this before and I was provided a receipt; Normally slipped under the door. The third desk clerk I had seen, checked me out but did not give me one and stated I already received when I purchased online. I did not agree with that.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What expected for price
Staff was friendly, breakfast was good. Pool and hot tub could use a little TLC and the room had a smell of cig smoke.

8/10 Good

Jerrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Nice hotel for a good price. Very clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in pleasant surroundings
This Quality Inn offer a nice stay with a fine complementary breakfast and an attractive surrounding inside and out.

10/10 Excellent

Joe, nicholasville, ky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Easy to find, courteous staff, comfortable experience