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Reviews of Best Western Of Murphy

2.5 out of 5
Best Western Of Murphy
1522 Andrews Rd, Murphy, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 242 out of 552 reviews" "
Rating 8 - Good. 211 out of 552 reviews" "
Rating 6 - Okay. 55 out of 552 reviews" "
Rating 4 - Poor. 18 out of 552 reviews" "
Rating 2 - Terrible. 26 out of 552 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel if youre looking for a clean, quiet room with no issues. Did i mention a friendly staff. The breakfast is better than you'd expect. We have stayed in numerous hotels thru the years, and Best Western Murphy is our pick. the bed may be too soft or too hard for your liking, but you wont be disappointed with your overall experience.
Stayed 3 nights in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The front staff clerk was new and could use more training on the check-in process. Besides that, everything else was great at the property.
Stayed 1 night in Apr 2024

8/10 Good

Yasnay

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and smell really nice.
Stayed 1 night in Feb 2024

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate
The people working there are wonderful. Very friendly and accommodating. Area was ok as well. Near enough to downtown Murphy. Room was ok. Could use a little update but not bad. I would stay again for sure.
Stayed 2 nights in Jan 2024

8/10 Good

Doug

Travelled with family
Property was clean. Lady at front desk was very pleasant. Close to casino.
Stayed 1 night in Dec 2023

10/10 Excellent

RHONDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay well worth the money!
This hotel I would highly recommend, the office lady was very nice checking us in, also we got to check in earlier than we expected. The room was nice and clean, lots of space in the room. The bed slept well, and the shower was perfect. I will stay again, the best of all was the BREAKFAST, it was EXCELLENT!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Stayed 1 night in Dec 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lady wjo checked me in.
Stayed 1 night in Dec 2023

8/10 Good

Hosea

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Evandro

Stayed 2 nights in Dec 2023

4/10 Poor

Alicia

Disliked: Cleanliness, staff & service
Compared to other 30 plus Best Westerns I stayed at previously I have to say I liked this one the least but first off I will start with the positives. My wife and I liked the fact that it was quiet, had fast food in walking distance and breakfast in the morning. My negatives were that this property is outdated i.e. old toilet tub fixtures..toilet did not work properly, dirty carpet. there were some stains on sheets on one of the beds. Upon entering room the was a stale smoke odor when this suppose be a non smoking room and also my wife and I had to deal with marijuana smoke coming thru vents in our room thru out both nights we stayed and was so uncomfortable.(My wife has asthma but the way).The sheets made our skin very itchy. Housekeeping also skipped our daily room cleaning and when I called front desk I was advised by a lady they let housekeeping go early for Christmas Eve which is a poor excuse for performing hospitality duties and previous Best Westerns I have stayed on holidays still performed their duties so that was not excuse especially that's a part of the service what I am paying the hotel for and therefore expect to receive it and all you get is sorry and no compensation for it. So overall no we didn't enjoy our stay.
Stayed 2 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Thank you for your review about your recent stay at Best Western of Murphy. On behalf of the entire team, I would like to apologize for exceeding your expectations. We did give our housekeeping team Christmas Eve and Christmas Day off so they would be with their families. Thank you for bringing the odor of the room to our attention so that we are able to address this promptly.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Hotel and perfect Location to Casino , restaurants and shopping. The front Desk Clerk Barbara went above and beyond to assist and amazing person Best Western really should be proud she represents them.
Stayed 1 night in Dec 2023

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and quiet property. Super close to everything you need and the staff is very professional and inviting.
Stayed 1 night in Dec 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Nov 2023

10/10 Excellent

Rebecca

Travelled with family
Was every nice
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service
Needs maintenance. Access is only from the "back road", not the main road on the other side of the parking lot. Parking lot is small so only one way traffic. Had to go back to the lobby to get a key card that worked.
Stayed 1 night in Nov 2023

8/10 Good

Robert

Stayed 2 nights in Oct 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
OK Stay
It's an older property that could definitely use some upgrades such as paint, furniture, and shower. We also had ants in the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Brant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though this is an older hotel, the rooms were very clean. Nice fresh sheets and towels and the bathroom was spotless, no issues at all! We will be back to the area and only stay here.
Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Stayed 3 nights in Oct 2023

8/10 Good

Neal

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and smelled fresh. We checked in and then went to dinner and the casino, and once we returned to our room, the power went out. About 30 minutes later, the AC came on, but the rest of the room had no power. It did not come back on for about 6 or 7 hours. Some rooms had lights and power but ours didn't.
Stayed 1 night in Oct 2023
Response from MaryKatherine Smyth on 17 Oct 2023
Thank you Carol for your review about your recent stay at Best Western Murphy. On behalf of the entire team, I would like to apologize about the power loss that the hotel experienced during your stay. There was a transformer that blew, our hotel and other business's were affected by this. The power company as notified immediately of this outage and the crew worked as fast as they could to resolve it. We do apologize for the inconvenience of power loss during your stay with us. We hope you will come back and see us again.

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk worker was very positive and friendly. My wife found 3 ants in the room.
Stayed 1 night in Oct 2023
Response from MaryKatherine Smyth on 17 Oct 2023
Thank you Ralph for your review about your recent stay at Best Western Murphy. Reviews like yours, help us improve with each guest. We were able to promptly treat the ants that your wife found in your room. We hope you will come back and see us again soon.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We typically stay at Holiday Inn, but based on price we elected Best Western, we are so absolutely glad we did! The manager check us in and was so nice :) and you could tell the staff enjoyed their job. Had to stop by the office 2 other times and could not have been happier with the service we received. When we come back, we will definitely be staying here again!!
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Dallas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hospitality, always greeted with a smile. Things are getting older and need updating but we were comfortable staying there for 6 nights. Central to all our needs
Stayed 6 nights in Sep 2023

10/10 Excellent

Tyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. The room was clean. Location is great.
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean and staff freindly. The pool was clean and refreshing
Stayed 1 night in Sep 2023

8/10 Good

Robin

Travelled with family, Travelled with pets
Liked: Staff & service
Everything was fine until the woman in the room next door called and complained about our dogs barking at 6:30 p.m. We were there for a class reunion and had to leave to return to the motel. We got our dogs and our things and checked out. The two women in the office acted like they didn't have a clue about the situation.
Stayed 1 night in Sep 2023

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Ok for 1 nite
The room was clean, but the AC filter was moldy and room was damp. The TV worked but poor audio and video quality
Stayed 1 night in Sep 2023

10/10 Excellent

Doris J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L wasclosetoeverthing lneededformystay
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
my sister and I stayed at best western on aug 31st our room was so cozy and had aclean smell. staff was so friendly i would stay again.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice
Great stay close to casino.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
the room itself smelled like disinfectant, our feet stuck to the carpet as we walked across the floor, not sure if it was due to the extreme heat when we were there.
Stayed 1 night in Aug 2023

8/10 Good

stephen

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
A typical motel. Room was clean. Beds a bit too soft, but comfortable enough for a couple good nights sleep. They allow pets (limited number of rooms) and was the primary reason for choosing this location. Breakfast was surprisingly good (sausage, eggs, pancakes, delicious and thick sausage gravy) with juices, coffee and danishes. No problems or issues to report with possible exception of: My brother locked himself out first thing. (LOL) He had his key re-programmed then my key wouldn't work. Seems they should be able to program all for the same room, but minor inconvenience.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jay Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Jul 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Julie

Travelled with family
Liked: Staff & service
Service desk at checkin was polite and offered dining suggestions. Service desk at breakfast was polite as well.
Stayed 1 night in Jul 2023

8/10 Good

Alena

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Nice, clean hotel, pet friendly. Nice breakfast
Stayed 1 night in Jun 2023

10/10 Excellent

Mitchell

Stayed 1 night in Jun 2023

10/10 Excellent

Dorothy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice, close to the casino and room was comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent check in with very friendly Best Western team member. Our room is quite nice, very quiet, parking convenient. Would stay here again if in the area.
Stayed 1 night in May 2023
Response from MaryKatherine Smyth on 15 May 2023
Thank you Cynthia for your wonderful review about your recent stay at Best Western Murphy. We are so happy to hear that you enjoyed your stay with us, it was great pleasure having you. We look forward to seeing you again, the time you are in the area. If we can be any assistance, please give us a call!

10/10 Excellent

clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean establishment. Nice people working there. Very cooperative. Would stay again
Stayed 3 nights in Apr 2023
Response from MaryKatherine Smyth on 10 May 2023
Thank you Clint for your review about your recent stay at Best Western Murphy. We are happy to hear you enjoyed your stay with us and it was a pleasure to have you! We look forward to seeing you again, the next time you are in the area. If we can be any assistance, please give us a call!