Ratings based on 445 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
74% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

It's gone down hill

Posted 01-Dec-2014
There was an awful smell from the entrance that seemed to emanate throughout. When we got off the elevator, there was dirty sheets stacked in the corner of the hallway. Our room said "no smoking" but it reeked of smoke, and other bodily fumes. It was reserved for 4 people, but there was only two towels. No soap to use in the bathroom, no shampoo for our hair. AND HERE'S the best part. The front desk had my reservation printed off, but she couldn't find me in the computer. My other friend had to charge the room to her credit card and I was reassured, several times that my credit card would not be charged. As I am receiving this questionnaire, it must have been charged. What a mess!
1 out of 5
by A verified travellerfrom Atlanta

Terrible Hotel,,, dirty, smells of smoke

Posted 25-Nov-2014
Pros: Nothing
Cons: Staff, housekeeping
Location: location was convenient
The worst hotel ever stayed at,,,too many things to list but it was dirty,, uncleaned linens, stains on furniture, noisy and smelled of smoke..
4 out of 5
for Everyone
by A verified travellerfrom Murfreesboro

Great room for a great price....

Posted 09-Nov-2014
Pros: Staff was very friendly. Rooms were comfortable. Quiet, about a half mile away from the highway where all the other hotels are which can be loud
We had a room with double beds, stove, microwave, refrigerator, coffee maker, sitting area and free wifi. Small laundromat on site. Really a great price and close to everything.
1 out of 5
by A verified travellerfrom San Francisco, Ca.

I will not go back!

Posted 01-Oct-2014
Pros: The grounds are well kept
Cons: Cleanliness, towels, provide maid service, outfit kitchenetts make sure everything operates and furniture is not broken. Use a pest service regularly.
Location: Shopping and restaruants
Our room needed a good scrub. All the upholstery and carpets were stained. We killed 2 cockroaches. The walls, moldings and doors all needed to be washed. Both of the chairs were broken and 2 out of the three lamps were missing the knobs that turn them on. The dresser was droken. There is no maid service at all. The towels were tissue thin. Guests have to go to the front desk and ask for clean towels and toilet paper. The kitchenette was not outfitted sufficently. There was 2 knives, 1 fork and no spoons. The front desk didn't have any spoons. There was 1 plate 2 mugs and no drinking glasses at all. The refrigerator was so noisey it kept us awake at night. Some guests stand outside the front door and smoke so when they come in and go directly into the elevator they leave a stong smell of smoke in the lobby, elevator and halls. There is construction going on right outside our room so we were awakened each day at 6:30am by construction noise.
1 out of 5
for Getaway With Friends
by Scottfrom Pennsylvani

Posted 19-Jun-2014 on Hotels.com
Hallways smelled. Air conditioner broke in the middle of the night. Poor, incompetent, irresponsive front desk. Did not make up the room. All I needed was a clean bed, working bathroom and air conditioning and no problems checking in or out. They could not even deliver that.
1 out of 5
for Overnight Stay Before Destination
by A verified travellerfrom Michigan

Pick a different hotel to stay at before Bonnaroo

Posted 18-Jun-2014 on Hotels.com
Even though it was just one night, this place was pretty bad. The smoke stench in the hallways is almost unbearable although the room was okay. We got there before 11 but the front desk was closed and the phone you're supposed to use after hours didn't even work. The floor by the air conditioner in the room was wet and we killed at least 3 bugs in the bathroom. Even though we got a pretty cheap price I would have definitely payed more for a better place if I knew how bad it was beforehand.
4 out of 5
for Everyone
by A verified traveller

Perfect for CMT

Posted 12-Jun-2014
Very clean a lots of room. Great place with lots of shopping and restaurants close by. Front desk were very friendly. Only negative was the halls smelled like smoke, but the room did not.
1 out of 5
by A verified traveller

Terrible hotel

Posted 10-Jun-2014
Pros: Nothing.
Cons: Everything.
Location: 30 minutes from Nashville. There is a nice mall and a lot of restaurants. But stay in a different hotel.
We booked a queen nonsmoking room, and while the room was labeled nonsmoking, the entire floor was hazy with smoke. It smelled terrible. The room turned out to be a full size room, and the manager told me that they were overbooked and there was nothing she could do. We stayed one night and then asked for a refund for the next two nights and checked out and moved to a different hotel.
1 out of 5
for Families
by Frankfrom 60050


Posted 07-Jun-2014 on Hotels.com
Stains On linen, garbage on the floor, smoke in all areas of hotel. Completely disgusting experience we did not stay longer than 10 minutes
5 out of 5
by joelfrom Crosslake, MN

Lots of amenities

Posted 03-Jun-2014 on Hotels.com
All good except their ice machines were not working. Had to buy ice and bring it in.