Front of property

Reviews of ibis Muenster City

3 out of 5
ibis Muenster City
Engelstr. 53, Münster, NW

Reviews

8.2

Very good

Rating 10 - Excellent. 94 out of 326 reviews" "
Rating 8 - Good. 179 out of 326 reviews" "
Rating 6 - Okay. 38 out of 326 reviews" "
Rating 4 - Poor. 9 out of 326 reviews" "
Rating 2 - Terrible. 6 out of 326 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent price!
Stayed 2 nights in Feb 2024
Response from Kerstin Prescher on 1 Mar 2024
Dear Anna,Thank you for taking the time to leave us a review. We appreciate your positive feedback regarding our pricing. At ibis Muenster City, we strive to offer competitive rates without compromising on quality. Your satisfaction is our priority, and we are glad to hear that you found our prices to be excellent. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Best regards,Kerstin Prescher and the ibis Muenster City Team

4/10 Poor

Erika

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Internet service was down! Uninviting area for breakfast (we left and had breakfast elsewhere). Good location.
Stayed 1 night in May 2023
Response from Kerstin Prescher on 11 May 2023
Dear guest,Thank you for taking the time to rate your stay.We are very sorry that you were not satisfied with the services at the hotel. We apologize here.The service provider of the WiFi had problems at times, but the internet was stable.Thank you again for your comments.Best regardsKerstin Prescher

10/10 Excellent

Katharina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location clean price is good
Stayed 1 night in May 2023
Response from Kerstin Prescher on 5 May 2023
Sehr geehrte Katharina,wow und danke für die tolle Bewertung. Wir freuen uns sehr, dass es Ihnen bei uns so gut gefallen hat.Bitte kommen Sie bald wieder.Herzliche GrüßeKerstin Prescher

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Kerstin Prescher on 27 Mar 2023
Sehr geehrter Gast,wir freuen uns, dass es Ihnen gut bei uns gefallen hat und sagen Danke für Ihre Bewertung.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu drüfen.Herzliche Grüße aus Münster

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Good location. Easy to walk to the city center. Small bedroom but comfortable. Very good for the price.
Stayed 2 nights in Dec 2022
Response from Kerstin Prescher on 6 Jan 2023
Sehr geehrter Gast,ganz herzlichen Dank für Ihre sehr gute Bewertung.Wir freuen uns shcon auf Ihren nächsten Besuch in Münster.Herzliche Grüße

10/10 Excellent

Juan, WATERLOO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great option to stay, good service and well located, few minutes walking to downtown. It would be great if they also have a fitness center.
Response from Kerstin Prescher on 30 Nov 2022
Dear Juan,thank you very much.Kind regards

10/10 Excellent

james, Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant, breakfast was fine and the hotel is close to train station and city centre
Stayed 1 night in Mar 2022
Response from Kerstin Prescher on 27 Apr 2022
Dear guest, thank you very much. Kind regard Kerstin Prescher and team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Mirela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect host in Muenster City
Very comfortable beds, excellent location and friendly staff.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room was excellent and clean. Breakfast the following morning was a farce- there were no tables and after an hour ended up eating at the little coffee table in the entrance. Completely unprepared for volume of guests running out of bread, croissants etc. Food quality was excellent.
Stayed 1 night in Jul 2019

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and modern.
Close to the centre. Car park next door. Outdoor seating. Sound place
Stayed 1 night in Jun 2019

10/10 Excellent

Nerea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were small but adequately furnished. Beds were very comfortable. Shower had great pressure wash
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Jim, Madison, WI, US

Liked: Cleanliness, room comfort
Layout of the room was weird, not convenient. The arrival clerk wasn't the most friendly.
Stayed 1 night in Aug 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcome to the hotel, but the noise from the street (cars and people) was a bit much. Had to check that the window was actually closed. Liked that the property was close to the train station.

8/10 Good

Dominic, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, functional, good location – great breakfast
The room was clean, functional and perfect as a base to explore Münster. Breakfast at Eur11 per person is a steal and one of the highlights of our stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, good value
perfect location, good ibis standard, convenient

8/10 Good

Italo, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for the money
The room was very good given the price of the room. The room was spacious and the bed comfortable. The breakfast was not worth its price but otherwise I think the hotel offers a good value for the money

8/10 Good

Björn, swedish-passing thru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary with extremely safe parking
very good IBIS hotel, for the money,with contemporary furnishing. Bathroom very special supplied in one piece, reminding you of a sailing boat. Very practical and nice.Surroundings, old city, nice and recommendation of Vapiano for italian food was a hit. Excellent and cheap. Specifically liked the parking, using an elevator for the car to a closed parking for guests only. We felt very safe!

8/10 Good

Neil, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicer than expected
I usually think of Ibis having a very adequate standardized offering. This hotel had all the usual Ibis offering but with some slightly nicer additions like a reception/bar area that you might actually want to use.

10/10 Excellent

Moie, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small modern hotel
Very nice modern hotel, close to the historical center of Muenster, about 5 min walk. Rooms are not very big, but modern, clean and comfortable. Nice stylish lobby. Will definitely stay again if I visit Muenster again in the future.

10/10 Excellent

Jan Christiansen, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very freindly staff
Very quick service

6/10 Okay

Jim K, Bath, UK

Liked: Cleanliness
Functional Hotel
No frills accommodation, well placed for historic centre and train station. Free wi-fi (though reception poor in room on 4th floor) and excellent value secure parking (7 euros per night). Breakfast (10 euros pp) was adequate though not great.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

D Wells

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gabrielle, Sheffield, UK

Liked: Cleanliness, staff & service, room comfort
Ibis Muenster City
Stayed here in December for the Christmas market, which was lovely. The hotel is a decent standard and very convenient location for all the markets and the old town. Staff were very friendly and accommodating. All in all a pleasant stay.

8/10 Good

D, Novato, CA

Liked: Cleanliness, property conditions & facilities, room comfort
a good value
The guy who checked us in was a little gruff but very helpful, and all the other staff were friendly. And he checked us in well before the posted check-in time. Room clean and everything worked, although it took me a while to realize you need to put your key in a certain slot to get power in the room, and that you squeeze the soap tube to get soap out. The automatic televised fireplace with jazz music can be pleasant, annoying or turned off.

8/10 Good

Sacha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kerstin Prescher on 17 Apr 2024
Sehr geehrter Gast,vielen herzlichen Dank für Ihr positives Feedback nach Ihrem Aufenthalt.Wir würden uns sehr freuen, Sie bald wieder bei uns als Gäste begrüßen zu dürfen.Herzliche GrüßeKerstin Prescher und Team

8/10 Good

Petra

Stayed 1 night in Apr 2024
Response from Kerstin Prescher on 13 Apr 2024
Sehr geehrte Petra,vielen Dank für Ihre positive Rückmeldung.Wir freuen uns schon auf Ihren nächsten Besuch bei uns in Münster.Herzliche GrüßeKerstin Prescher und Team

2/10 Terrible

Margit

Stayed 1 night in Mar 2024
Response from Kerstin Prescher on 17 Apr 2024
Sehr geehrter Gast,vielen Dank, dass Sie nach Ihrem Aufenthalt eine Bewertung hinterlassen haben.Es tut uns sehr leid, dass wir Sie mit unseren Serviceleistungen nicht begeistern konnten und bitten vielmals um Entschuldigung.Wir hoffen, Sie bei einem nächsten Aufenthalt von unseren Leistungen überzeugen zu können.Herzliche GrüßeKerstin Prescher und Team

6/10 Okay

Justin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
.
Stayed 2 nights in Mar 2024
Response from Kerstin Prescher on 25 Mar 2024
Sehr geehrter Gast,vielen Dank für Ihre Bewertung nach Ihrem Aufenthalt.Es tut uns sehr leid, dass augenscheinlich nicht alle Leistungen Ihren Erwartungen entsprochen haben. Wir bitten hier um Entschuldigung, hoffen aber dennoch, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche GrüßeKerstin Prescher und Team

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war wie immer zuvorkommend und freundlich. Die Zimmer sind geräumig und sauber. Den in der Nähe liegenden Bahnhof hört man nur wenn die Fenster auf sind. Ansonsten ist die Altstadt und das Hafenviertel zu Fuß innerhalb von 5-10 Minuten erreichbar.
Stayed 1 night in Mar 2024
Response from Kerstin Prescher on 25 Mar 2024
Lieber Alex, wir danken Ihnen herzlich für Ihr wohlwollendes Feedback. Es freut uns zu hören, dass Sie mit unserem zuvorkommenden und freundlichen Personal zufrieden waren und die geräumigen und sauberen Zimmer genossen haben. Es ist schön zu wissen, dass Sie die zentrale Lage unseres Hotels in der Nähe des Bahnhofs und der Altstadt zu schätzen wissen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Kerstin Prescher und Ihr Team vom Ibis Münster City

8/10 Good

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Letto comodissimo. Stanza pulita ma poco fornita per il prezzo.
Stayed 1 night in Feb 2024
Response from Kerstin Prescher on 20 Feb 2024
Gentile Silvia,Grazie per aver condiviso la tua recensione sul nostro hotel. Siamo lieti di sapere che hai apprezzato il comfort del letto e la pulizia della stanza. Tuttavia, prendiamo nota del tuo commento sulla fornitura della stanza in relazione al prezzo. Il tuo feedback è prezioso per noi e lo prenderemo in considerazione per migliorare il nostro servizio. Kerstin Prescher und Ihr Team vom Ibis Münster City.

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Midden in de stad en toch heel stil
Stayed 2 nights in Feb 2024
Response from Kerstin Prescher on 18 Feb 2024
Beste Jacqueline,Dank u wel voor uw vriendelijke beoordeling van ons hotel, Ibis Münster City. We zijn verheugd te horen dat u genoten heeft van onze centrale ligging in de stad en dat u de rust in ons hotel hebt gewaardeerd. We begrijpen dat een rustige omgeving belangrijk is voor een aangenaam verblijf en we doen ons best om ervoor te zorgen dat onze gasten kunnen genieten van een vredige en ontspannen sfeer. Uw feedback is erg waardevol voor ons team, en we zullen het zeker in overweging nemen bij het voortdurend verbeteren van onze diensten.Nogmaals bedankt voor uw beoordeling en we hopen u in de toekomst weer te mogen verwelkomen in ons hotel.Met vriendelijke groet,Kerstin Prescher und Ihr Team vom Ibis Münster City

10/10 Excellent

Anina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kerstin Prescher on 9 Jan 2024
Sehr geehrter Gast,ganz lieben Dank für die tolle Bewertung.Wir freuen uns, dass Sie bei uns eine schöne Zeit hatten und freuen uns auf Ihren nächsten Besuch bei uns.Herzliche Grüße

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kerstin Prescher on 9 Jan 2024
Sehr geehrter Gast,wow und danke für die tolle Bewertung.Auf ein baldiges Wieder sehen in Münster.Herzliche Grüße

8/10 Good

sjef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Net hotel. Goed schoon en vriendelijke mensen. Goed ontbijt. Niks te klagen.
Stayed 3 nights in Jan 2024

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kerstin Prescher on 9 Jan 2024
Sehr geehrter Gsst,vielen Dank für Ihre gute Bewertung nach Ihrem Aufenthalt.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche Grüße

4/10 Poor

Danielle

Travelled with partner
Disliked: Amenities, property conditions & facilities
De ontvangst was niet onvriendelijk maar ook zeker niet gastvrij of behulpzaam. Bij het ontbijt werd alleen gevraagd naar ons kamer nummer, geen goedemorgen of verdere uitleg. We konden niet douchen, want er was geen warm water. ‘s avonds niet, maar de volgende ochtend ook niet. Aan de balie werd gezegd, dat wij de enige waren die hier over geklaagd hadden en dat het waarschijnlijk al onze kamer lag.
Stayed 1 night in Jan 2024
Response from Kerstin Prescher on 9 Jan 2024
Sehr geehrter Gast,wir bitten vielmals um Entschuldigung, dass wir Sie mit unseren Leistungen nicht überzeugen konnten.Tatsächlich waren Sie an dem Morgen die einzigen Gäste, die uns kein warmes Wasser gemeldet haben.Unsere Rezeption ist 24 Stunden täglich geöffnet und hätte Ihnen auch am Vortag schon helfen können. Bitte sprechen Sie uns das nächste Mal direkt an.Wir bitte nochmals um Entschuldigung und hoffen, Sie bei einem nächsten Besuch von unserem Service überzeugen können.Herzliche Grüße

8/10 Good

werner

Stayed 3 nights in Dec 2023
Response from Kerstin Prescher on 23 Dec 2023
Sehr geehrter Gast,vielen herzlichen Dank für die gute Bewertung.Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat und hoffen, dass wir Sie bald wieder einmal bei uns begrüßen drüfen.Herzliche Grüße und schöne Weihnachten

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Unterkunft, zentral und ruhig
Stayed 1 night in Dec 2023
Response from Kerstin Prescher on 20 Dec 2023
Sehr geehrter Gast,vielen herzlichen Dank für die tolle Bewertung.Wie schön, dass es Ihnen so gut bei uns in Münster und im Ibis Münster city gefallen hat.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen schöne Weihnachten.Herzliche Grüße

8/10 Good

Yvonne

Travelled with partner
Goed hotel op een goede locatie aan rand van de binnenstad
Stayed 2 nights in Dec 2023
Response from Kerstin Prescher on 18 Dec 2023
Sehr geehrter Gast,vielen herzlichen Dank für Ihre gute Bewertung.Wir wünschen Ihnen ein schönes Weihnachtsfest und hoffen, Sie bald mal wieder bei uns begrüßen zu dürfen.Herzliche Grüße