The room was nice, and the housekeeping was very prompt ! The couple of pointers below were my observations from my stay there.
1. If you love your cigarettes, then this hotel is not for you as the rooms are non-smoking ones. You will need to come to the smoking zone next to the pool where there are only two chairs and on a couple of days there was only one !; or at the entrance to the hotel.
2. The staff especially at the restaurant, don't acknowledge your greetings nor do they smile. In fact I just met two of them who were positive and made the visit to the restaurant worthwhile. One was a junior chef and the other was a young in room dining steward who come to my mind. The others are just stone cold.
3. The Quality of the in room dining menu leaves a lot to be desired and not worth the exorbitant price they fleece you for.
4. The greeting of the Manager at the restaurant during breakfast buffet; is a charade as he /they are more in a tearing hurry to get your room number first ! Very Clinical !
5. The laundry charges are absolutely ridiculous: I mean if you were to give a "couple" of - shirts, trousers, socks, briefs, one will be looking at a "charge" of around Rs. 1100/ + !
6. This property is more hype and in no way reflects in service the brand that it endorses !
7. The security at the entrance greets you first with a hand held scanner; now come on, where is the hospitality in all this; and am still clueless as to what where they looking for ?!