Asian cuisine
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Reviews of Hotel Crawford Inn

3.5 out of 5
Hotel Crawford Inn
5th to 9th floor, B - Shalimar Estates, Dr. D. N. Road, Near Crawford Market, Mumbai, Maharashtra

Reviews

6.4
Rating 10 - Excellent. 4 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 3 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

4/10 Poor

Baishakhi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking it 2 months ahead and calling ahead 12 hours ago, we had a Terrible stay !!. After checkingvin at 2:30a, we had to deal with plumbing issues - the bathroom sink and shower would not drain. We had to shower standing in dirty water. The bathroom had zero ventilation. The staff came and told us that was not a bid deal and that they would fix them in the morning. Next day we had to check out. One good thing was that they stored our luggage for 2 hours after check out.
Stayed 1 night in Jan 2024

2/10 Terrible

Madhu

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad service, and help desk won’t even lift the call.
Stayed 2 nights in Aug 2023
Response from zubair momin on 22 Aug 2023
Greetings from Hotel Crawford Inn, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

10/10 Excellent

Rizwan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service prompt response frm reception to housekeeping & room service.all of the staff was excellent n warm welcoming.needs a little paint job room celing,rest everything wz 10 out of 10…centre location to cbd easy transport…
Stayed 26 nights in Apr 2023
Response from zubair momin on 4 Jul 2023
Greetings from Crawford Inn. We are pleased to receive your review. We are happy to peruse your positive comments. Our team puts their entire efforts into whipping out the best experience for our visitors and your continued patronage has brightened their countenances. Your compliments relating to our accommodation and warm hospitality are greatly treasured and we hope to achieve the same during your future visits. We trust your recommendation will lead numerous perceiving visitors to our hotel. Looking forward to serve you again. Thank you

8/10 Good

Samuel

Travelled with family, Business traveller
It’s in a central location to shops in Fort. The hotel is decent, but not anything fancy
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

4/10 Poor

Belinda, Parramatta

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property is in very poor condition. Room small and not clean. Service is ok.
Stayed 3 nights in Mar 2020
Response from Arshad on 12 Mar 2020
Dear Guest, Thank you for staying with us. We apologise for any inconvenience as our hotel reception area is under renovation. Thank you With Regards Hotel Crawford Inn

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pics online are NOT what it is in reality. The staff is nice, but the hotel is under construction and needs to be cleaned, painted, etc. The location is right in the middle of a very chaotic spot, so if you are a tourist I really recommend Colaba as the area to stay
Stayed 2 nights in Nov 2019
Response from Arshad on 7 Dec 2019
Dear Guest, Thank you for staying at our hotel. We have noted your suggestions and we are definitely taking it seriously. We apologise for all the inconvenience caused to you. We hope you visits us next time and find the changes as per your suggestions. Kindly give us opportunity to provide you with with better services. Thank You With Regards Hotel New Bengal Hotel Crewford Inn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t be deceived by the outside. Rooms are modern, clean, spacious, quiet, and beds are comfy.
Stayed 3 nights in Nov 2019
Response from Arshad on 7 Dec 2019
Dear Guest, Thank you for your outstanding review which is very helpful and important for us and guests as well. Thank you for choosing our hotel for your stay. We look forward to your next visit soon so we can provide you with better services. We apologise for any inconvenience caused. It was our privilege to have you as our guests . Thank you once again for your stay and review. Thank you With regards Hotel Crawforn Inn Hotel New Bengal

10/10 Excellent

makoto

Stayed 2 nights in Apr 2023
Response from Shehzad Shaikh on 15 May 2023
Dear Guest, Greetings from Hotel Crawford Inn, we are glad to know that you have given us rating and we are happy to know that you like our property, hope to serve you again in the near future.

4/10 Poor

nurith

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020
Response from Arshad on 9 Feb 2020
Dear Guest, Thank you for your review