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Reviews of Mulwala Paradise Palms Motel

3.5 out of 5
Mulwala Paradise Palms Motel
121 Melbourne Street, Mulwala, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 163 reviews" "
Rating 8 - Good. 64 out of 163 reviews" "
Rating 6 - Okay. 10 out of 163 reviews" "
Rating 4 - Poor. 2 out of 163 reviews" "
Rating 2 - Terrible. 2 out of 163 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, not too busy. Nice swimming pool, cafe, pub restaurants in easy walking distance.
Stayed 2 nights in Jan 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable, convenient
Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
No food
Stayed 2 nights in Jan 2024

10/10 Excellent

Brenton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Faye

Stayed 1 night in Sep 2023

8/10 Good

Beck

Liked: Cleanliness, staff & service, property conditions & facilities
Kind owners ensured the room was warm by turning heater on prior to my arrival. Great customer service
Stayed 1 night in Aug 2023

2/10 Terrible

Melissa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Soph on 24 Jul 2023
Hi Melissa,Unfortunately your credit card was declined, which was why your booking was cancelled.RegardsSoph

8/10 Good

Nipa

Liked: Cleanliness, staff & service, property conditions & facilities
Very good room comfortable, needs clean for details the drawer at head bed needs look at have some scraps someone left in the drawer.
Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Stayed 1 night in Jun 2023

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is great value for money
Stayed 1 night in May 2023
Response from Soph on 13 Jun 2023
Hi Sonia,Thank you for the great review.RegardsNick, Soph & the Paradise Palms Team

10/10 Excellent

Durwood, Waco

Stayed 6 nights in Mar 2023
Response from Soph on 13 Apr 2023
Thank you so much for posting a great review. We are so pleased you enjoyed your stay with us.

8/10 Good

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 3 nights at the Paradise Palms, Mulwala. Great location for exploring this region. Car park at the room. Pleasant room, decent beds, it felt clean, was spacious, came with all the necessities. Didn’t use the pool but it looked quite good. Walking distance from a few local shops and eateries. Only negative - walls are ‘a little bit thin’ so could hear tv and muffled voices, etc from other rooms, which can’t really be helped I realise. Would stay again. Reasonably priced.
Stayed 3 nights in Jan 2023
Response from Soph on 8 Mar 2023
Hi Leah,So glad you enjoyed your time with us. We definitely live in a great part of the world. Look forward to seeing you again next time you travel our way. :)Kind RegardsNick, Soph & the Paradise Palms Motel

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Soph on 6 Jan 2023
Hi Grace,Thank you for taking the time to review our motel.Hope you enjoyed your stay, and our beautiful weather. :)RegardsNick, Soph & the Paradise Palms Team

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Soph on 29 Nov 2022
Hi Kristina,Thank you for your positive review of you stay with us.Kind RegardsThe Paradise Palms Team

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful Staff, quiet and comfortable, a nice place yo stay.
Stayed 1 night in Sep 2022
Response from Soph on 12 Sept 2022
Hi Jon,Thank you for taking the time to review our motel. It was our pleasure having you stay with us, and we look forward to the next time you visit our beautiful little town :)Kind RegardsNick, Soph & the Paradise Palms Team

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Peter

Stayed 1 night in Aug 2022
Response from Soph on 19 Aug 2022
Hi Peter, Thank you for your great review. We look forward to seeing you again next time you travel to our beautiful town.Kind RegardsNick, Soph & the Paradise Palms Team

10/10 Excellent

Glenn

Stayed 1 night in Aug 2022
Response from Soph on 19 Aug 2022
Hi Glen,Thank you for the wonderful review.Kind RegardsNick, Soph & the Paradise Palms Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hosts great area walking distance to the ski club
Stayed 2 nights in Mar 2021
Response from Soph on 9 Mar 2021
Thank you for the wonderful review.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2020
Response from Soph on 21 Apr 2020
Thank you for your 5 star rating. We are so pleased you enjoyed your stay Kind Regards Nick, Soph & the Paradise Palms Team

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends Lunch
Lovely lunch with friends in Mulwala at Blacksmith Provedore - very happy and perfect way to spend a weekend - Motel just across the road - perfect!
Stayed 2 nights in Mar 2020
Response from Soph on 11 Mar 2020
Hi Adrian, Thank you for the great review. We are so pleased you enjoyed your time with us, and the wine bar is a wonderful way to spend the weekend. :) Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay but short and sweet! Friendly and very helpful owners. Thank you Sophie
Stayed 1 night in Nov 2019
Response from Soph on 28 Nov 2019
Hi Pauline, Thank you for the great review. We are so pleased you found everything you needed while staying with us. We look forward to accommodating you again in the future. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Sophie on 11 Nov 2019
Dear Guest, Thank you for taking the time to review our motel. Look forward to seeing you next time you travel to this area. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Reasonable price,comfortable rooms,quick check in....
Stayed 1 night in Oct 2019
Response from Soph on 13 Oct 2019
Dear Glen, Thank you for taking the time to review our motel. It was our pleasure having you stay here with us, and we are so pleased you found our rooms comfortable, and value for money. We look forward to seeing you again when you return to our little town. Kind Regards Nick, Soph & the Paradise Palms Motel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Soph on 21 Aug 2019
Dear Guest, We are so pleased you found your stay with us an enjoyable one. Thank you for the 5 star review. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Lynne, Geelong

Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and comfortable. Love staying at this motel. Its walking distance to everything you need. Owners are friendly and welcoming.
Stayed 1 night in Aug 2019
Response from Soph on 6 Aug 2019
Dear Lynne, We are so pleased you enjoyed your time with us, and thank you for taking the time to review our motel. We look forward to seeing you again in the future. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Peter

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great motel, with everything we needed for our stay. location is the best in Mulwala, being only a few hundred meters from the ski club, which we went to, and also a great bakery just over the street, we literally parked our car for the weekend, and that is where it stayed, as the motel is walking distance to everything we needed. Room was warm on arrival, shower pressure was awesome (better than our home), the room was spotless, we had free wifi, and the signal strength was strong, and didn't drop out, like other motels I have stayed at. Staff were super friendly, they obviously enjoy what they do, as nothing was to much bother. When I couldn't get my foxtel working, they came straight away to my room and fixed the issue. Great country motel, and really good price. We paid $100 with a cooked breakfast, which was delicious. You have made a return guest out of us. Look forward to staying again when the weather fines up. Thanks guys, and cant wait to see the new tiles out the front of the rooms when they are underway.
Stayed 1 night in Jul 2019
Response from Soph on 17 Jul 2019
Dear Peter, Thank you or taking the time to review our motel. We are so pleased you enjoyed your weekend, and the delicious breakfast. Nothing is to much bother for us, and issues such as your Foxtel, was an easy fix. Yes we are hopefully starting our new tiles soon, however we have to wait for a quieter time, as access to the rooms will be minimal, and our winter specials at the moment are going like hot cakes. We look forward to seeing you again in September with your group. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality without the high price tag.
Check in, location,cleanliness and service was excellent. No need to say more.
Stayed 1 night in May 2019
Response from Soph on 22 May 2019
Dear Ian, Thank you for taking time to review our motel. We love everyone to get the very best deal when staying with us, and we are so pleased you found everything you needed, and a great price. Look forward to seeing you again. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Soph on 13 Jan 2019
Dear Guest, Thank you for your review. We are pleased you enjoyed your stay with us. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The staff were extremely friendly and accommodated our every need. They allowed us to check in at extra early at 11am. The pool was clean, refreshing and never over crowded. I enjoy and was satisfied with my entire stay. Walking distance to the Ski Club so you don’t have to worry about parking and close to local store and activities.
Stayed 4 nights in Dec 2018
Response from Soph on 6 Jan 2019
Dear Melissa, Thank you for reviewing your stay. We are so pleased you enjoyed your time here. Yes the pool area is just perfect for relaxing in the beautiful sunshine. We hope to see you again next time you travel to Lake Mulwala. Kind Regards Nick, Soph & the Paradise Palms Motel

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good overnighter
Clean,in a a good position.
Stayed 1 night in Dec 2018
Response from Soph on 2 Jan 2019
Dear Mark, Thank you for your review. We appreciate your feedback. Kind Regards Nick & Soph

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2018
Response from Soph on 4 Dec 2018
Dear Guest, Thank you for your review, and we hope to see you next time you travel to Mulwala. Kind Regards Nick, Soph & the Paradise Palms Team

8/10 Good

Maureen

It was probably about 3.5 but very clean and well located
Stayed 1 night in Nov 2018
Response from Soph on 26 Nov 2018
Dear Maureen, Thank you for your review. Yes we are a 3.5 star motel, and we have just now upgraded our fridges, tvs, and our foxtel package to over 70 channels. All for the extra comfort for our guests. Thank you for staying with us. Kind Regards Nick, Soph & the Paradise Palms Team

8/10 Good

Greg, Geelong

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff very friendly just a great relaxing time
Stayed 3 nights in Nov 2018
Response from Soph on 13 Nov 2018
.Dear Greg, We are so pleased you enjoyed your time with us here. We are in the Best location in Mulwala. Look forward to seeing you again. Kind Regards Nick, Soph & the Paradise Palms Team

8/10 Good

Anne, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very pleasant and the rooms were comfortable, with every thing that we needed for our stay.
Stayed 2 nights in Oct 2018
Response from Sophie on 31 Oct 2018
Dear Anne, Thank you for taking the time to review our motel. We are so pleased you found everything you needed for your stay. We look forward to seeing you again. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and friendly welcome
Stayed 1 night in Oct 2018
Response from Sophie on 31 Oct 2018
Dear John, Thank you for the 5 out of 5 review. We look forward to seeing you again. Kind Regards Nick, Soph & the Paradise Palms Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel close to all the clubs And also there is a courtesy bus if needed. We were only there 2nights for a break Would go back,prices very reasonable
Stayed 2 nights in Oct 2018
Response from Sophe on 18 Oct 2018
Dear Guest, Thank you for taking the time to review our motel. We are in the BEST spot here in Mulwala, walking distance to everything you would need. We hope to see you again next time you visit. Kind Regards Nick, Soph & the Paradise Palms Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Soph on 10 Oct 2018
Dear Guest, Thank you for your review. Kind Regards Nick, Soph & the Paradise Palms Team

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Soph on 19 Sept 2018
Dear Patricia, Thank you for taking the time to review our motel. We hope to see you next time you visit Mulwala. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Robert, Gippsland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location with great hosts. tops with me Nice hotel next door and also walking distance to Clubs
Stayed 2 nights in Aug 2018
Response from Soph on 29 Aug 2018
Dear Robert, Thank you for your review. We are so pleased that you enjoyed yourself here with us. We are in a great position to the clubs and pubs. We look forward to having you stay with us again. Kind Regards Nick, Soph & the Paradise Palms Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, friendly, great value for money
Vary fast and friendly check in. Heater was already running when we walked into our room. clean and comfortable room with space. Location is great if intending to go to the Ski Club. Definitely will stay here from now on.
Stayed 1 night in Aug 2018
Response from Soph on 15 Aug 2018
Dear Guest, Thank you for your review, and we are so pleased you found the room comfy & warm. We are in a great position for anything going on in Mulwala, especially the ski club. We look forward to your return visit. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel. Very clean and comfortable. Nick and Sophie the owners were so lovely, and very helpful.
Stayed 2 nights in Jul 2018
Response from Soph on 10 Aug 2018
Dear Sharon, Thank you for your review. It was a pleasure to have you stay with us, and we look forward to the next time to visit our little town. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Ross , Richmond, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money in a great location close to everything in mulwala
Stayed 1 night in Apr 2018
Response from Soph on 24 Apr 2018
Dear Ross, Thank you for your review. We are in the best location here in Mulwala. Park your car and walk to clubs, pubs and restaurants. We continually have great specials during the year which can include breakfast, or a % off room rates. We like to be the best value for money motel in town, and set very competitive rates to achieve this. We look forward to seeing you again when you next visit Mulwala. Kind Regards Nick, Soph & the Paradise Palms Team

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Clean & tidy, a bit noisy as i could hear other guests throughout the night.
Response from Soph on 24 Apr 2018
Dear Peter, Thank you for you time in writing this review. We apologies for noisy guests, as we do have a strict no noise policy after 10.30pm. We did have a few golfers in during your stay, however our golf groups are very courteous to other guests, and abide by our no noise policy after the 10.30pm cut off. Kind Regards Nick, Soph & the Paradise Palms Team

10/10 Excellent

Marcelle, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location!
We've been staying here for the past 4 years and love it. It's close to the Ski Club, shops and a great walk across the bridge to Yarrawonga. The staff are great and the hotel is clean and comfortable. Would highly recommend it..
Stayed 4 nights in Mar 2018
Response from Sophie on 8 Apr 2018
Dear Marcelle, Thank you for posting this great review. It is our pleasure having you stay with us, and we are so pleased that you keep returning for our service and clean comfy rooms. We look forward to the next time you visit. Kind Regards Nick, Soph & the Paradise Palms

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky breakfast box!
Our stay was lovely had to book last minute when we arrived all was in system. The room was large and spotless the bed a little firm for our liking. Funky breakfast box included in deal great idea how do they get everything in that little box just right for quick breakfast. Great hair dryer and shower.
Response from Sophie on 2 Apr 2018
Hi Yvonne, Thank you for a great review, and so glad you enjoyed the free breakfast box. We are running that special from now till October - Bed and Breakfast. Yes the boxes are jam packed and ready to take with you for breaky on the go, or have at your leisure. We have now got mattress toppers for all our queen beds, as we know everyone is different. Some guests like a firm bed, some like a soft bed, so these toppers make our beds just perfect to make your stay more comfortable. Kind Regards Mick, Soph & the Paradise Palms Motel

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Soph on 2 Apr 2018
Hi Jamie, Thanks for your review. Kind Regards Nick, Soph & the Paradise Palms Team

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Sophie on 13 Feb 2018
Dear Russell, Thank you for taking the time to review our motel. Kind Regards Nick, Soph & the Paradise Palms Team

8/10 Good

Vicki & Norm, Mooroolbark, Vic

Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel, good location
We enjoyed our stay, thank you. Great location, we were able to walk to most of the places we wanted to go to. Nice little pub next door and easy walk to the Ski Club
Stayed 3 nights in Dec 2017
Response from Soph on 8 Jan 2018
Dear Vicki & Norm, It was a pleasure having you stay with us here. We have a few hidden treasures here in Mulwala, and the Paradise Palms is right in the centre of all of it. Ski club, Royal Mail Hotel, Mulwala Bakery, and now the new Blacksmith Wine Bar. Thanks for the feedback in regards to the bed, we are currently updating all the singles in which you did mention to us was a little firm. All queen beds have been replaced and singles are our next priority. Kind Regards Nick, Soph & the Paradise Palms Team