Indoor pool

Reviews of Baymont Inn & Suites by Wyndham Mukwonago

2.5 out of 5
Baymont Inn & Suites by Wyndham Mukwonago
945 Greenwald Ct, Mukwonago, WI

Reviews

7.6

Good

Rating 10 - Excellent. 165 out of 552 reviews" "
Rating 8 - Good. 182 out of 552 reviews" "
Rating 6 - Okay. 113 out of 552 reviews" "
Rating 4 - Poor. 60 out of 552 reviews" "
Rating 2 - Terrible. 32 out of 552 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Better channel guide for the TV
Stayed 3 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Michael,Thank you for your feedback on the channel guide. We appreciate your suggestion and will be sure to pass it along to our management for future improvements. Guest satisfaction is our top priority, and we hope you had an otherwise pleasant stay with us.

8/10 Good

Abigail

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Abigail, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Shawn, Menasha

Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Shawn,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back again soon for another fantastic experience.

4/10 Poor

Carol

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dirty. The staff... always gone. .smoking
Stayed 2 nights in Feb 2024
Response from Manager on 5 Mar 2024
Hello Carol,We appreciate your feedback and apologize for any inconvenience caused. Our team is usually attentive and available to assist guests. Your comments will be shared with the appropriate departments for review and improvement. Thank you for bringing this to our attention.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room - everything was good. :)
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Linda,Thank you for sharing your positive feedback on your clean room experience! We are delighted to hear that everything met your expectations during your stay. Your satisfaction is our top priority, and we appreciate your kind comments.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Very nice staff. Reasonably priced! Will come again!
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello James,Thank you for choosing our hotel for your recent stay. We appreciate your kind words about our clean property, friendly staff, and reasonable pricing. We look forward to welcoming you back in the future for another enjoyable stay.

4/10 Poor

Jazlyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When me and my family arrived they couldn’t find my reservation. I booked a week in advance and had to wait 20 minutes to get my room. They had bad communication skills and didn’t state when my room would be ready. On top of that only one of the workers was actually working, assisting someone on the phone. While the other wasn’t doing anything and he could’ve been assisting me. Overall this is a bad stay; not very clean. The mini fridge was dirty, hair left in the shower, the pool was filthy with hair everywhere, it also smelled like cigarettes in the hallway. Also the side door was broken so anyone could get in. Not a very safe or family oriented place, as it stated it’d be.
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Jazlyn,Thank you for your feedback and for choosing our hotel for your stay. We apologize for any inconvenience caused during your check-in process. Our team is continuously working to improve our communication skills and ensure a smoother arrival experience for our guests. We regret to hear about the cleanliness issues you encountered and have already shared your feedback with our housekeeping department for immediate attention. Rest assured, we take the safety and security of our guests very seriously and are addressing the concerns you raised. We appreciate your comments and will use them to enhance our guest experience.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quick stay but process was easy and convenient
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Melissa,Thank you for choosing our hotel for your stay! We're pleased to hear that you found the process easy and convenient. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

RACHAEL

Travelled with family
Disliked: Staff & service, property conditions & facilities
Front desk staff was short toned and not friendly. The rooms are not that great, super small beds.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello RACHAEL,Thank you for your feedback regarding our front desk staff. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments about the room size and bedding and will share them with our management team for review. We continuously strive to improve our guest experience and hope you will consider staying with us again in the future.

8/10 Good

Tito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Tito,Thank you for choosing our hotel for your recent stay! We're glad to see that you had a positive experience with us. If you have any further feedback or if there's anything else we can do to enhance your stay, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Okay

Jeanne

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Jeanne,We're sorry to hear that your experience at our hotel wasn't completely satisfactory. We value your feedback and would appreciate it if you could reach out to our team directly with any specific concerns you may have had during your stay. We aim to provide exceptional service and appreciate the opportunity to address any issues.

6/10 Okay

Russell

Liked: Cleanliness
Condition is goind downhill with the bathroom needing some general repairs for example.
Stayed 7 nights in Dec 2023
Response from Manager on 1 Feb 2024
Hello Russell, Thank you for sharing your feedback with us. We appreciate your comments regarding the bathroom repairs. We apologize for any inconvenience caused and will make sure to address these issues promptly. Guest satisfaction is our top priority, and we hope to have the opportunity to welcome you back for an improved experience in the near future.

4/10 Poor

Kim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Won't stay here again
Hotel itself seems old and getting run down. Lobby was beautiful, room not so much. Dirty towels, stain on bedspread. Desk chair had crud on it, shower light didnt work. There were 4 of us staying in the room. We were given 3 bath towels. When I asked for more it was as though I was asking for a kidney. Breakfast was mediocre.
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Kim, Thank you for sharing your feedback with us. We appreciate your kind words about our beautiful lobby. We apologize for any inconvenience you may have experienced during your stay. Our team does their best to ensure all rooms are properly maintained, and we will investigate the issues you mentioned to address them promptly. We apologize for any inconvenience caused by the limited towels, and we will work on improving our service in this regard. We appreciate your feedback regarding breakfast and will consider it for future enhancements. Thank you for bringing these matters to our attention.

8/10 Good

Karen

Travelled with partner
Liked: Amenities
No signage from the street. Hard to find. Sheets and towels need to be replaced. Very grey and yellowed.
Stayed 2 nights in Dec 2023
Response from Manager on 29 Dec 2023
Hello Karen, Thank you for your feedback regarding the signage and the condition of the linens. We appreciate your input and apologize for any inconvenience caused. We have passed along your concerns to the appropriate team for their review and consideration.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite and relaxing.
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Tony,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be peaceful and rejuvenating. Should you have any future travel plans, we would be thrilled to welcome you back for another serene stay.

10/10 Excellent

david, Elgin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello david,We are thrilled to hear that you had an excellent stay at our hotel! Our team works hard to ensure that all of our guests have a comfortable and enjoyable experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of hosting you again soon!

6/10 Okay

Lee

Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
Hello Lee,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, please feel free to reach out to us directly, as we value your input and would like to address any issues.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Sally,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had an excellent experience during your time with us. We appreciate your positive rating and hope to welcome you back in the near future.

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness, amenities
our bed sheets needed to be replaced. warn spots and small tears in them. pillows were lumpy piles of foam. ran out of some items at breakfast. slow to respond to fill need.
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Terry, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback regarding the condition of the bed sheets and pillows. We have taken note of your comments and will address them with our housekeeping team to ensure that the quality of our linens meets our guests' expectations. We apologize for any inconvenience caused by the breakfast items running out, and our staff will work on improving our response time in fulfilling guest requests. Thank you for bringing these matters to our attention.

2/10 Terrible

Kevin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken shower head, moldy shower curtain. Every white towel was a different shade from who knows what. Pool and hot tub were dirty. Breakfast was unenjoyable. Centipede found in the bathroom. Just disappointed. Wouldn't ever go back.
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Kevin, We sincerely apologize for the inconveniences you encountered during your recent stay. Our team takes your feedback seriously and we will investigate these matters further to ensure they are addressed promptly. We appreciate your valuable input and regret that your experience fell short of expectation. We hope you would consider giving us another chance in the future as your satisfaction is important to us.

10/10 Excellent

Leanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept rooms, the staff are all very friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Manager on 17 Nov 2023
Hello Leanne,Thank you for your positive feedback on our clean and well-kept rooms. We are delighted to hear that our staff provided you with friendly and helpful service during your stay. Your satisfaction is our top priority, and we hope to welcome you back again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were small but it fit our needs. The kids enjoyed the pool as we had it to ourselves.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Dear Guest,We're delighted to hear that our rooms suited your needs and that your kids had a great time enjoying the pool all to themselves. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lester and

Liked: Cleanliness, property conditions & facilities, room comfort
Great Place!
The employees were great! The breakfast was great too!
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Lester and,Thank you for recognizing our exceptional employees and enjoying our delicious breakfast. We strive to provide excellent service and tasty meals to all our guests. We hope to welcome you back again soon for another great experience.

6/10 Okay

Linda

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was alright. The bed was clean. The room had a musty smell when we arrived. But turning on the air helped with that. The breakfast area was sub-par. Upon checking out the breakfast options we elected to go elsewhere. The pool area was alright. The chemicals probably needed to be checked and there were no towels when we first went to the pool. Overall not the worst but definitely not the best.
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Linda, Thank you for sharing your feedback with us. We appreciate your compliments about the cleanliness of the bed and how the air helped with the musty smell. We apologize for any inconvenience you experienced with the breakfast area and the pool. Your comments will be shared with the respective teams for improvement. We hope you consider staying with us again in the future for a more enjoyable experience.

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Allen, Thank you for taking the time to share your experience. We greatly appreciate your kind words and are delighted to hear that you had such an exceptional stay with us. Your satisfaction is our top priority, and we strive to consistently provide excellent service to all our guests. We look forward to welcoming you back and exceeding your expectations again in the future. Warm regards, [Your Name]

4/10 Poor

Keri

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was was clean, however, we were in the room next to the housekeeping room. At 230 am we were woken up to banging and could hear the carts rolling through the hallway for almost an hour. Many of the common areas were in the middle of maintenence/repair. The pool deck needed to be cleaned and wiped down. There were boatds of wood attacked among side of the pool wall. Bugs were floating in the hot tub. During breakfast one morning the lights had never been turned on so I turned them on for myself and another guest. The egg and sausage warmer was never turned on so our food needed to be heated up in the microwave. The microwave area looked like it had just been built and only half the paint job was complete. There was a full garbage bag sitting on top of the trash can waiting to be taken out. The tables during breakfast were wobbly and felt like they were going to fall off. I was not impressed with the hotel.
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Keri, We're sorry to hear about your negative experience. We apologize for the noise disturbance, maintenance issues, and breakfast experience. We appreciate your feedback and will address these concerns with our team to ensure an improved experience for our future guests.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was helpful and friendly. The room was comfortable, clean, and quiet.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Michael,Thank you for your kind words! Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Jessica,Thank you for your outstanding rating! We strive to provide exceptional service and we're delighted to hear that we exceeded your expectations. We look forward to welcoming you back soon!

6/10 Okay

Kevin

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Kevin, Thank you for your feedback. We appreciate your input and we will take your comments into consideration for future improvements.

2/10 Terrible

Kaylene

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Kaylene,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations. We appreciate your feedback and will use it to further improve our services.

2/10 Terrible

Cassidy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Cassidy, We're sorry to hear that you didn't enjoy your stay. Please provide more details so we can address your concerns.

10/10 Excellent

sandra

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello sandra,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a wonderful experience during your stay with us. We strive to provide exceptional service, and we are glad that we could exceed your expectations. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello David,Thank you for your excellent review! We are delighted to hear that you had a wonderful stay at our hotel. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Christine K.

Liked: Staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Oct 2023
Response from Manager on 15 Oct 2023
Hello Christine K.,Thank you for your positive feedback! We're glad to hear that you had a pleasant experience with us. We hope to welcome you back again soon!

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Manager on 15 Oct 2023
Hello Mindy,Thank you for your positive rating! We are glad that you had such a great experience with us. We hope to welcome you back soon.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello David,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Ashley

Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Ashley,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Liliana

Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Liliana,Thank you for taking the time to leave a review of your recent stay. We appreciate your positive feedback and are glad to hear that you had an enjoyable experience overall. If there is anything specific that you think we could have done better, we would love to hear your thoughts. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Geoff and Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Party group out front on lawn and no parking available out front of the hotel. Room clean and breakfast missing fruit and cleanliness.
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Geoff and Dianna,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our parking and your insights regarding our breakfast. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ all the way!
Friendly service / front desk folks. Nice breakfast selection. Clean room / accommodations.
Stayed 2 nights in Sep 2023
Response from Manager on 27 Sept 2023
Hi Robert,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

8/10 Good

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and conveniently located.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Sharon,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk help
Wonderful checkin and checkout st front desk! Very professional, polite and great to talk with!!!!!!
Stayed 3 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello April,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our front desk. Guest comments such as yours help us to continuously improve. Thank you for your business.

6/10 Okay

Caitlin

Travelled with family
The room was clean-ish. There was mold growing on the AC unit which could easily be wiped off by housekeeping, but likely contributed to a funky smell in the room. Saw a gross spider running around the room before we left. I'd give it more stars if the price would have been lower. But for what I paid, I would have expected better.
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Caitlin, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Comfortable bed, quiet, clean.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hi Natalia,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Good

Scott

Stayed 1 night in Sep 2023
Response from Manager on 11 Oct 2023
Hello Scott,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Renee

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom had ants all over the floor, the comforter had little red blood spots in several places. We asked for clean towels which were never brought to the room. Won't stay again. Too many other places in the area.
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Hello Renee ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Joan

Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Hello Joan,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Patric

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Patric,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Marielle

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Manager on 8 Sept 2023
Hello Marielle, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Tina

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Hello Tina,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.