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Reviews of Hilton Garden Inn Charleston / Mt. Pleasant

3 out of 5
Hilton Garden Inn Charleston / Mt. Pleasant
300 Wingo Way, Mount Pleasant, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 537 out of 857 reviews" "
Rating 8 - Good. 226 out of 857 reviews" "
Rating 6 - Okay. 62 out of 857 reviews" "
Rating 4 - Poor. 17 out of 857 reviews" "
Rating 2 - Terrible. 15 out of 857 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kenneth Nolan, Griffin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in safe, great area. Rooms were clean and staff was great.
Stayed 1 night in May 2024

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very uncomfortable. My husband woke up with an aching back. I woke up every 30 minutes because the mattress was so hard. Im a side sleeper and my arms kept falling asleep! Otherwise the property was great!
Stayed 1 night in May 2024

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property. The lobby is very nice and active with a bar, breakfast area and lots of lounge. My room was big not your typical small room that you see in many national brands lately. I was impressed and will be back when in Charleston on business.
Stayed 2 nights in Apr 2024

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
like shoping dining hours safe
Stayed 4 nights in Mar 2024

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

10/10 Excellent

Shyann

Stayed 1 night in Mar 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here before and it’s a very clean property. When I arrived this time, the property seemed deserted because there was yellow caution tape all over the parking lot and just a few cars. I asked the associate at the front desk about the caution tape and she said they resurfacing the parking lot and guests must park and designated areas on designated days or you will get towed.
Stayed 1 night in Mar 2024

4/10 Poor

Roy

The walk in shower shower curtain would not keep the water in shower. Several took showers and water would pool on the bathroom floor. A slipping hazard for sure.
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.

10/10 Excellent

Chuck

Stayed 1 night in Feb 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean hotel with bar, restaurant options. Unfortunately, they are doing some upgrading. Restaurant/bar area was a little noisy. Staff was wonderful.
Stayed 1 night in Feb 2024
Response from Grant Stiemke on 15 Feb 2024
We will be wrapping up our renovations very soon. We hope you will come back and enjoy our new hotel.

10/10 Excellent

Courtney

Stayed 1 night in Feb 2024
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.

6/10 Okay

ARTEM

Stayed 2 nights in Dec 2023
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your review. We'd love to hear how we can improve.

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our room was huge and so nice. Hotel is great. It would have been nice to know about the major construction going on. Parking was a mess and workers coming and going like crazy. But when it’s done I’m sure it will be even better to stay there.
Stayed 3 nights in Jan 2024
Response from Grant Stiemke on 25 Jan 2024
We are also really looking forward to the completion of the beatification projects currently at our hotel. We can't wait for you to come back so that you can see what we've done! Thank you for your review!

6/10 Okay

Steven

Liked: Cleanliness
Disappointed
The heating / cooling could not be activated. The keyless entry plate fell off. Went to the bar to order food. Bartender said he would get the waitress. After waiting for 15 minutes, I left and went to a restaurant in town.
Stayed 1 night in Jan 2024
Response from Grant Stiemke on 25 Jan 2024
I am sorry to hear that you were disappointed with your stay. Thank you very much for letting us know how we can improve. We do hope that you will give us another try.

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Grant Stiemke on 25 Jan 2024
Thank you very much for your review!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive lobby area. Room appeared to be recently renovated and featured mini refrigerator, microwave, and Kurig coffee maker. Great location, friendly staff, what more could you need for a short stay! Would definitely stay here again!
Stayed 3 nights in Nov 2023
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
My family stayed in the king suite. Very roomy and perfect for an over night with 3 littles. Will be staying her again for our next overnight heading to FL.
Stayed 1 night in Nov 2023
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet, very good coffee and friendly staff to pets! I will stay again
Stayed 4 nights in Oct 2023
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.

8/10 Good

Deanna

Stayed 1 night in Oct 2023

4/10 Poor

Justin

Liked: Cleanliness
Disliked: Staff & service
Unprofessional and unpleasant staff. Down right rude.
Stayed 2 nights in Oct 2023
Response from Grant Stiemke on 15 Feb 2024
Very sorry to hear that your stay was not to your expectations. I would like to hear more about how we can improve.

8/10 Good

caroline

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel states it provides housekeeping every three days which I think is not sufficient. I requested housekeeping on our second night stay and it was not done. We were down to one towel and no toilet paper by the time we left.
Response from Grant Stiemke on 15 Feb 2024
Very sorry to hear that your stay was not up to your expectations. We will strive to do better.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your review. I would like to know how we can do even better.

6/10 Okay

christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Obnoxious Coffee Maker
The coffee maker wakes your mate, 5 am. Loud, Clumsy and hard to navigate
Stayed 1 night in Oct 2023
Response from Grant Stiemke on 15 Feb 2024
I am sorry to hear that our coffee maker was too noisy. We also offer complimentary coffee in the lobby.

6/10 Okay

Kim

Travelled with family
Disliked: Cleanliness
Rooms weren’t cleaned well, stained towels for guest to use. Bar an restaurant should’ve open longer
Stayed 5 nights in Oct 2023
Response from Grant Stiemke on 15 Feb 2024
I am sorry to hear that you did not enjoy your stay. We will strive to do better.

10/10 Excellent

christal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel choice! Very close to Charleston!
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Very clean! Easy check in and check out. Side note, the whole place smelled so clean and fresh.
Stayed 1 night in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and great service. Breakfast was really good.
Stayed 1 night in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

Whitney, Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very polite and helpful!
Stayed 1 night in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Room was clean and comfortable
Stayed 1 night in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

Delphina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a excellent stay. Particularly due to the help of two employees at the front desk Thursday night September 14th. They were Angelice & Alexis. We had some billing issues and they were very customer friendly in solving our issue and certainly put the customer first. These are the type of employees that will help you retain loyal customers
Stayed 3 nights in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

8/10 Good

Melissa, Greensboro

Travelled with family
Liked: Amenities
we love this property.
Stayed 2 nights in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room
Stayed 2 nights in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your feedback on our hotel. I am sorry you did not find your room to be clean during your stay. We certainly strive to make our guests feel welcomed and comfortable.

10/10 Excellent

Debra

Stayed 1 night in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with awesome views!
Everything was great except slow draining sink and shower drip. Not crazy about security gate when leaving property. Should be automatic and hassle to use room card.
Stayed 1 night in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

Timothy

Stayed 4 nights in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay.
Stayed 1 night in Sep 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

Sophia

Stayed 2 nights in Aug 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Stayed 1 night in Aug 2023
Response from Grant Stiemke on 10 Oct 2023
Thank you very much for your positive feedback on our hotel, and we look forward to you staying with us again!

10/10 Excellent

Eric, Fairfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and you really don’t have to leave the hotel because it has everything you need right there during your stay.
Stayed 1 night in Aug 2023
Response from Grant Stiemke on 10 Oct 2023
That is very kind of you to say, and we look forward to you coming back soon to stay with us again.

10/10 Excellent

Robert, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we are Happy with the room but for the price you should include the breakfast
Stayed 2 nights in Jul 2023
Response from Grant Stiemke on 15 Feb 2024
Thank you very much for your wonderful review.