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So -so.. our hallway had the constant smell of marijuana.. the pool was pretty dirty.. not the maintenance guys fault at all, just some rowdy guests..
also, not too pleased with having to pay separate for a continental breakfast, maybe that’s commonplace in this area though
Jason
Stayed 2 nights in Feb 2024
Response from Ignacio Fonseca on 20 Feb 2024
Dear Guest.I trust this email finds you well. Thank you for choosing our hotel for your recent stay. We appreciate your patronage and value the feedback of our guests.I regret to hear about the issues you encountered during your visit, and I sincerely apologize for any inconvenience caused. We strive to provide a comfortable and enjoyable experience for all our guests, and it is disheartening to learn that we fell short of your expectations.Regarding the smell of marijuana in the hallway, we take such matters seriously as it goes against our commitment to maintaining a clean and welcoming environment. Rest assured, we will address this concern promptly and take necessary measures to prevent such incidents in the future.I appreciate your understanding that the cleanliness of the pool was not the fault of our maintenance team. We will reinforce our efforts to monitor and maintain the pool area more diligently to ensure a pleasant experience for all guests.Thank you for bringing these matters to our attention. We are committed to addressing and rectifying the issues you raised to enhance the overall experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve..Thank you.
Pillows were terrible. Bed was uncomfortable. When did bathrooms stop having fans?
Scott
Stayed 3 nights in Dec 2023
10/10 Excellent
Rachael
30 Dec 2023
Rachael
Stayed 1 night in Dec 2023
6/10 Okay
Amanda
22 Dec 2023
Liked: Cleanliness
So many people came down expecting to be able to eat the continental breakfast buffet that was laid out only to be stopped by the staff and told that it wasn’t complimentary. It was very off-putting. Just make the cereal and bagels free. Also, the walls were quite thin and I could hear the people next door and people talking loudly in the halls.
The staff was great and the room was clean but seemed dated. There was no fan in the bathroom and they didn't have free WiFi (we used hotspots on our phone, that worked okay). The kitchen staff was great but in a world of free hotel breakfasts, they charge. Just something to know before booking.