Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
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Reviews of The Acacia Morjim

4.5 out of 5
The Acacia Morjim
H No. 737, Main Morjim-Ashwem Road, Morjim, Goa

Reviews

6.0
Rating 10 - Excellent. 2 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 3 out of 12 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Maithri

Disliked: Cleanliness, property conditions & facilities, room comfort
Mold In Drinking Water!
The location was beautiful but it had its flaws. We travelled from outside of India and hoped to stay in a clean resort and enjoy our time as we attend a wedding. The staff ensured us upon arrival that they only serve filtered water bottles in the rooms. Our room had a water bottle with mold overgrowth in it which was consumed by us unknowingly. My partner had severe stomach issues the next day and had been suffering from nausea and diarrhea for 2 weeks. We both also have had sinus infection for 2 weeks. Drinking mold water can be fatal to health and is the worst sickness anyone can deal with and we had to suffer throughout the entirety of our trip. We have reached out to resort to resolve this matter but they are unresponsive. We had high expectations but don’t be fooled. I would not recommend this place to international travellers and anyone who expect to stay in a clean resort. I have attached pictures of the bottle from our room. There are black and green spores on the cap area and the bottom. Please never drink water from these bottles. I highly doubt they ever replace it or even clean them. Mold could’ve only grown to this extent if the bottle was left untouched for over a week! Absolutely horrified with how our health got destroyed by Acacia’s unhygienic practices. We had to travel back to our country to see a doctor and take time off from work to recover. Devastated financially and emotionally.
Black mold spores seen on the cap area.
Green mold build up on the bottom
Stayed 1 night in Jan 2024

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing concierge. Team handling the restaurant and outdoor area was so nice. Meghali and Seberius made our trip so memorable. Food and service was wonderful. Will stay here again for sure.
Stayed 1 night in Jan 2024

4/10 Poor

Harish

Response from Hotel Manager - The Acacia Morjim on 1 Jul 2023
Dear Mr. HarishWe are so sorry for the experience you had here. We appreciate that you took the time to let us know. We certainly hope to have the opportunity to welcome you back so that you can see the changes we make to correct some of the problems you encountered.Warm Regards.

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean, modern and great place to stay. Located a 10 min walk to the beach and 5 mins from lots of restaurants and bars. Hotel staff were amazing and super friendly. Only issue was that the spa was closed during our stay which was disappointing. Room only gets cleaned upon request.
Stayed 3 nights in Nov 2022
Response from Hotel Manager - The Acacia Morjim on 1 Jul 2023
Dear Ms RebeccaThank you for your review. We do appreciate that you took time to rate us on expedia about your stay experience. It is through feedback like yours that we are able to learn where we need to improve.The team look forward to your return soon again.regards

2/10 Terrible

Ludovic

Stayed 1 night in Oct 2022
Response from Hotel Manager - The Acacia Morjim on 1 Jul 2023
Dear Mr LudovicThank you for your review. We do appreciate that you took time to rate us on expedia about your stay experience. The team look forward to your return soon again.regards

2/10 Terrible

Ludovic

Stayed 1 night in Oct 2022
Response from Hotel Manager - The Acacia Morjim on 1 Jul 2023
Dear Mr. Ludovic We apologies for your discomfort expressed in the review. We appreciate that you took the time to let us know. It is through feedback like yours that we are able to learn where we need to improve. We certainly hope to have the opportunity to welcome you back so that you can see the changes we make to correct some of the problems you encountered.Warm regards,

8/10 Good

Abhay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained
Stayed 3 nights in Mar 2022
Response from Namita Singh on 3 Apr 2022
Dear Mr. Abhay, Namaste! Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay comfortable at The Acacia. We’d be happy to serve you again with the same hospitality next time you visit. Thanks & Regards, Namita Singh

4/10 Poor

Yuvraj

Travelled with family
Disliked: Staff & service, property conditions & facilities
Poor Service
Very unhelpfull staff and management. No proper co-ordination over services; Poor Breakfast, Poor Room service, Not enough staff, Rooms not cleaned daily unless reminded 2-3 times.
Stayed 2 nights in Nov 2021
Response from Namita Singh on 12 Feb 2022
Dear Mr. Yuvraj Namaste! We appreciate your feedback! We would be grateful if you give us an opportunity to make amends and improve your experience during your next stay. Do stay with us at The Acacia anytime you visit the city. We’re eager to host you again and serve you with nothing but the best. Thanks & Regards, Namita Singh Hotel Manager

10/10 Excellent

Shahana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stay in morjim, beautiful property to watch out sunset on pool side.Amazing atmosphere giving you good vibes.Breakfast spread was just delicious, staff is very genuine, politely and courteous. They upgraded our room to deluxe with seaview.Taxi is just one call away, I would suggest to book classic superior room near pool side . Thank you for making our stay such a beautiful and amazing ,and we wish you all the best #Acacia Ocean front Team .
Stayed 1 night in May 2020
Response from Dhanraj Nabhapur on 9 May 2020
Dear Ms Shahana, Greetings from The Acacia Morjim Ocean Front Goa!! Thank you for taking your valuable time and writing your review here. We are thrilled to know that you had a pleasant and comfortable stay with us, found the atmosphere awesome, found our rooms appealing to eyes, delicious food, and found staff service upto your expectations. We look forward to welcoming you back again for your future stay with us. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not going to stay again
We had booked a double room however we ended up getting a room where they had literally joined two twin beds together. Quite disappointing really!
Stayed 4 nights in Dec 2019
Response from Dhanraj Nabhapur on 7 Jan 2020
Dear Sir / Mam, Greetings from The Acacia Morjim Ocean Front Goa!! Thank you for taking the time and writing your review here. Kindly do not judge us on the basis of your current stay. Kindly give us another chance to serve you and I ensure you that you will be looked after well. We look forward to welcome you back again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many thanks to Ankur and his attentiveness throughout our 6 day, birthday celebration stay. The welcome gift and cake were so nice. The property is lovely with amenities and the beach close by. We were able to rent a scooter from the front desk through very supportive staff. The menu was very much incomplete and every meal we ordered something was not available. Breakfast was simple, very limited, and not very enjoyable to a western palate. For both of these meals we consistently left the resort for a variety of restaurants 50 to 100 metres away. The pool and Jacuzzi are not well chlorinated, however swimable. The staff was wonderfully supportive every time the water was unavailable in our room, and truly made up for any of the issues that came up. Thank you Ankul and staff for making our stay enjoyable.
Stayed 5 nights in Oct 2019
Response from Dhanraj Nabhapur on 24 Nov 2019
Dear Anonymous, Greetings from The Acacia Morjim Ocean Front!! Thank you for taking your precious time and writing your review here. We are glad to know that you enjoyed the special arrangements made for birthday, loved our staff service, found the property lovely with amenities and beach close by. We appreciate your special mention about Ankur. I will share your feedback with the staff and especially pay Ankur's back for the great job done. We regret the things which were missed out. We look forward to welcome you back for your future planned stay. Warm regards,

6/10 Okay

Sourabh

Liked: Cleanliness, room comfort
Photos are misleading. Pool pictures are most misleading. Pool is not 10% of what is shown in pics and was dirty at the time we used. Breakfast options are unlimited and lots of unneeded dishes which no one eats for breakfast. Rooms too small.
Stayed 1 night in Jun 2019
Response from Dhanraj Nabhapur on 19 Jun 2019
Dear Mr. Sourabh, Greetings from The Acacia Morjim Ocean Front Goa!! The property newly opened on 05 May 2019. We have stepped into Monsoon now. Hence due to natural rain the pool water colour slightly changes. We have planted beautiful morning glory flower creeper along the poolside compound. Due to breeze the leaves and stem of the plant falls inside the pool throughout the day. We remove it using the net on hourly basis. Our food is the real USP and we do ask guests if they wish to have something else of their choice besides the spreadover. Our Superior Room or Classic rooms are designed for double occupancy stay. We also have Deluxe category which is bigger in size then the other 02 category rooms. We value your feedback and shared it with the Management. Warm Regards, Dhanraj Nabhapur Operation Manager.