Down duvets, desk, laptop workspace, blackout curtains

Reviews of Parc Avenue Residence Mile End

4 out of 5
Parc Avenue Residence Mile End
5677 Parc Avenue, Montreal, QC

Reviews

7.8

Good

Rating 10 - Excellent. 80 out of 193 reviews" "
Rating 8 - Good. 56 out of 193 reviews" "
Rating 6 - Okay. 18 out of 193 reviews" "
Rating 4 - Poor. 17 out of 193 reviews" "
Rating 2 - Terrible. 22 out of 193 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Boris

Liked: Cleanliness, property conditions & facilities
Potential clients should know that even if they have paid they will have to check in through an unknown website that will require the to provide photos of front and back of photo ID, selfie, and photo of front and back of their credit card. If they dont comply they will not be able to access the room that they've already paid for. The person at front desk in my case was completely useless. This violation of privacy is in IMO unnecessary. Abusive approach from the hotel.
Stayed 2 nights in May 2024
Response from Parc Avenue Lofts Team on 20 May 2024
These steps are designed to ensure the security of our guests. Additionally, they help enhance the comfort of our guests by reducing long waits at reception. By completing these steps before your arrival, your check-in process will be smoother, allowing you to access the building without stopping at reception. We understand that this system may seem unfamiliar and potentially confusing to some, but rest assured that it is completely safe.

4/10 Poor

Navneet

It was ok .. rooms were so small
Stayed 1 night in Apr 2024
Response from Parc Avenue Lofts Team on 17 Apr 2024
Thank you for your feedback. We hope your stay was pleasant and free of any issues. We'd appreciate it if you could share more about your experience as it is valuable to us and helps us improve in all areas.

10/10 Excellent

Renee

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Parc Avenue Lofts Team on 10 Apr 2024
Thank you for your feedback; we look forward to welcoming you back soon.

6/10 Okay

Marie D, Saugus

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness
No parking, no elevator and not enough linen for 5 people.
Stayed 2 nights in Mar 2024
Response from Parc Avenue Lofts Team on 25 Mar 2024
Thank you for sharing your feedback with us. We greatly value all reviews as they assist us in enhancing our services. Regarding the parking details mentioned in our description, please feel free to inquire with our front desk agent if you have any questions. He is always available to assist you. Similarly, if you need assistance with carrying luggage due to the absence of an elevator, our front desk agent can help you with that as well. As for bedding and any other requirements, our team is always prepared to accommodate your needs. Our phone lines are open 24/7, or you can visit the front desk anytime to request assistance; we are here to assist you with anything you may need.

10/10 Excellent

Snizhana

Travelled with family
Good
Stayed 1 night in Mar 2024
Response from Parc Avenue Lofts Team on 23 Mar 2024
Thank you for sharing your feedback regarding our service. Rest assured, we are committed to enhancing our offerings and providing you with an even better experience. We look forward to welcoming you back and demonstrating how your feedback contributes to our improvement. Your comments are invaluable in our ongoing efforts to enhance our establishment. Once again, thank you.

2/10 Terrible

Eric

Travelled with family
We did not stay. The bedroom was so tight we couldn't walk around the bed. The cleaning chemical smell was so overwhelming we felt we might have an asthma attack on the spot. We couldn't cancel as we were already there, but we left and booked another hotel downtown.
Stayed 2 nights in Feb 2024
Response from Management on 18 Feb 2024
Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet your expectations, and we appreciate your feedback regarding the room size and the scent of cleaning products used. Our team is dedicated to ensuring the comfort and safety of all our guests, and we regret any inconvenience or discomfort you experienced. We understand the importance of a pleasant and welcoming environment, and we will certainly review our cleaning protocols and room descriptions to better serve our guests. Although we were unable to accommodate a cancellation at the time of your arrival, we are committed to improving our communication and policies to better meet our guests' needs in the future. We hope you'll consider giving us another chance to provide you with a superior experience.

8/10 Good

Robert

Stayed 2 nights in Jan 2024
Response from Parc Avenue Lofts Team on 19 Mar 2024
Thank you for taking the time to leave a review. We regret to see that your experience did not meet your expectations. We are committed to providing the best service and accommodations for our guests, and we would appreciate the opportunity to hear more about your concerns. Please feel free to reach out to us directly so we can address any specific issues you might have encountered. Your feedback is invaluable in helping us improve.

4/10 Poor

Prisca, PORT MOODY

Disliked: Cleanliness, amenities, property conditions & facilities
There is no elevator on this property. The rooms are unacceptably in bad condition for the cost of property fee they are charging, this should be in prime condition. The spare bed didn’t even open, it was broken, broken dishwasher.. room damages and refusal to compensate.
Stayed 1 night in Jan 2024

6/10 Okay

Lisa

Travelled with family
The property was ok, not enough places to hang clothing or towels. Fairly clean. Our problem was with parking. The desk assistant said we could park on street, or park in a $35 lot 10 minutes away. The posted parking hours on the meters do not reflect actual parking hours as we found out by getting a very expensive parking ticket. Phone apps for parking are unclear as well, but that is separate from this residence. Parking rules should have been clearly stated to us.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good overall
It was a good place to stay at minus the parking. They had alternative private parking that’s a 15 min walk from the loft. It was easier to get into an uber in downtown montreal. there were lots of stores and restos within the vicinity for a quick bite. They’re complete with kitchen accessories and toiletries. There some parts that weren’t exactly clean like the living room chair and master bedroom window.
Stayed 3 nights in Dec 2023

10/10 Excellent

Harpreet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
NICE 👍
Stayed 4 nights in Dec 2023

8/10 Good

bhuvaneshwari

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was good and comfortable
Stayed 2 nights in Nov 2023
Response from Parc Avenue Lofts Team on 29 Nov 2023
Thank you for your feedback! We hope you had a great stay and look forward to welcoming you back on your next visit.

10/10 Excellent

Yitzchok

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fully stacked lofts, modernized, clean. Helpful front desk 24 hours. And after all - great prices.
Stayed 1 night in Nov 2023
Response from The Parc Avenue Lofts Team on 26 Nov 2023
We hope this message finds you well and thriving. We wanted to take a moment to express our deepest gratitude for choosing Parc Avenue Lofts as your accommodation during your recent stay. It was truly our pleasure to host you, and we sincerely hope your time with us was enjoyable and comfortable.Your decision to stay with us means a lot, and we want you to know that we appreciate your trust in our hospitality. Our team is dedicated to creating a welcoming and memorable experience for all our guests, and we hope we were able to meet and exceed your expectations.If there is anything specific that stood out to you during your stay, or if there are areas where we can improve, we would love to hear your feedback. Your input is invaluable to us as we strive to enhance our services and make each guest's experience exceptional.Thank you once again for choosing Parc Avenue Lofts. We sincerely hope that your time with us was filled with moments of comfort, relaxation, and joy. If your travels bring you back to this area, we would be honored to host you once more.Safe travels, and we look forward to welcoming you back in the future.Warm regards,Parc Avenue Lofts Management Team

8/10 Good

Thi Bich Ha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Parc Avenue Lofts Team on 20 Nov 2023
We appreciate that you have taken the time to give us a good review, we hope that everything went well and if you have questions or suggestions to improve our service we will be happy to hear them, we wish you a great day and we will wait for you on your next visit.From the entire Avenue Parc Lofts team

10/10 Excellent

Eber

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The problem is only the packing.
Stayed 2 nights in Nov 2023
Response from The Parc Avenue Lofts Team on 12 Nov 2023
We appreciate your comments, we work hard to solve any problems you may have had, we wish you a wonderful day from the entire Avenue Parc Lofts Team

2/10 Terrible

Vishal

Business traveller
Disliked: Cleanliness, amenities
Response from The Parc Avenue Lofts Team on 8 Nov 2023
We are sorry for any problems you had during your stay with us and we hope you will give us another opportunity to show you that we will work hard to ensure your comfort.The Parc Avenue Lofts Team

4/10 Poor

Megzie

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
DO NOT BOOK. - this is a hostel NOT a hotel. No elevator. Leaking ceiling. Dirty linen. Unknown Stains on all the furniture. Smells like weed. No parking. Leased by loud party goers at night
Stayed 2 nights in Oct 2023
Response from Andy on 21 Oct 2023
Hello Megzie, we are sorry you experienced some issues during your stay with us. Rest assured, it will be addressed and fixed properly.Regards

6/10 Okay

Roshan Singh

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great area. Bathroom and bedrooms were clean, living spaces and carpets were extremely dirty. 3 bedroom wasn't a proper 3 bedroom as one of the bedrooms is in an open space.
Stayed 3 nights in Oct 2023
Response from Director on 21 Oct 2023
Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated the area and found the bathroom and bedrooms clean.However, we apologize for the inconvenience caused by the cleanliness of the living spaces and carpets. We take such feedback seriously and will be addressing this promptly to ensure better conditions for future guests.Regarding the room layout, we aim to provide accurate descriptions of our property, and we'll review our listings to ensure clarity. We understand the importance of meeting our guests' expectations, and we apologize for any misunderstanding.Your feedback is invaluable to us, and we hope to welcome you back to Parc Avenue Lofts in the future with an improved experience.

4/10 Poor

Megzie

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property condition poor. Leaking sealing. Dirty stained couches and carpet. No parking. No elevator. Broken shower head. 3rd bedroom is actually a living area. Room has a bad smell
Stayed 2 nights in Oct 2023
Response from Director on 21 Oct 2023
I deeply regret to hear about the issues you encountered during your stay at Parc Avenue Residence Mile End. We strive to offer our guests a comfortable experience, and it seems we fell short during your visit.I'd like to address your specific concerns:I'm sorry to hear about the leaking ceiling and broken shower head. We'll be addressing these immediately to ensure they are fixed.We acknowledge your feedback about the cleanliness and condition of the couches and carpet. We'll ensure a thorough check and necessary upgrades.While we do state on our property page that some rooms are only accessible by stairs, we understand the inconvenience it may have posed and apologize for any oversight.Regarding the 3rd bedroom being a living area, we'll review our listings to ensure clarity in descriptions to avoid any misunderstandings.Again, I apologize for the inconveniences you faced, and I appreciate your feedback as it helps us enhance our services for future guests.

4/10 Poor

Wes

Liked: Cleanliness
Disliked: Amenities
My experience wasn’t that good when I arrived, there was a language barrier, and they needed you to scan your information into their computers, which was a laptop. Parking was a nightmare you had to constantly be switching between one side of the street or the other and in the morning I had a $351 parking ticket for parking on the wrong side of the street, when I asked the attendant to translate, she was helpful, but pointed to a very small placard, which talked about parking. They need to advertise this more in the description of this place. It says parking was included, which it was not looks nice in the pictures and it is very modern in the condos but overall it was still shabby.
Stayed 2 nights in Oct 2023
Response from Brian - GM on 21 Oct 2023
Thank you for sharing your feedback with us. We truly apologize for any inconvenience you experienced during your stay at Parc Avenue Residence Mile End.It's essential to note that Quebec operates primarily in French, including street signs and other official communications. This cultural context can sometimes pose challenges for visitors. We understand how frustrating receiving a parking ticket can be, which is why we do our utmost to provide parking instructions in English via our emails and on the main door of the building. We aim to ensure our guests are informed and can navigate the parking situation adequately.We appreciate your compliments on the modern design of our condos and take your feedback on board to continue improving the guest experience. We hope that you'll consider giving us another opportunity in the future and that your travels to Montreal remain positive despite this experience.

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Local area was great! Lots of restaurants and amazing coffee shop, Alphabet Cafe. Property is a bit run down (shower head in 2nd bath broken, couch stained and a broken chair on arrival). A little bit of upkeep and this place would get 5 stars!
Stayed 3 nights in Sep 2023
Response from Brian on 21 Oct 2023
Thank you for sharing your feedback. We're pleased to hear that you enjoyed the local area and the nearby amenities, especially the Alphabet Cafe!We sincerely apologize for the inconveniences you experienced in the property. Your comments highlight areas that we need to address, and we're taking immediate actions to rectify them. Your satisfaction and comfort are our top priorities, and we genuinely appreciate you pointing out how we can improve.We hope to have the opportunity to welcome you back in the future, providing an even better experience.

8/10 Good

Sina

Travelled with family
Disliked: Cleanliness, amenities
Receptionist and manager David are worst person I ever seen in my life. Not polite and professional.
Stayed 1 night in Sep 2023
Response from Brian on 21 Oct 2023
I sincerely apologize for the experience you had during your interaction with our staff. At Parc Avenue Lofts, we strive to provide excellent service, and it's concerning to hear that we fell short in this instance. I would appreciate the opportunity to discuss your concerns further and understand how we can make amends. Please feel free to reach out to me directly.Thank you for bringing this to our attention. Your feedback helps us improve.

2/10 Terrible

Sai Raghuram

Stayed 1 night in Sep 2023
Response from Director on 21 Oct 2023
We value the experience and safety of all our guests at Parc Avenue Residence Mile End. During your stay, there were multiple instances where the terms of your reservation and our property guidelines were not adhered to, notably refusing to check out on time and relocating to a room allocated to another guest. Despite our numerous requests, we had to take necessary measures to ensure the comfort and security of other guests.We always aim to accommodate our guests to the best of our ability, but it's essential that all guests respect the property guidelines and the reservations of others.

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really nice modern style apartments. Area is great as well many choices when it comes to food options. Public transportation is very accessible as well with a 1 bus trip to get to downtown Montreal. Definitely would return in the future!
Stayed 3 nights in Aug 2023
Response from Brian on 21 Oct 2023
Thank you for the perfect score! We're delighted you enjoyed your stay. Hope to see you again soon.

8/10 Good

Lorene

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Director on 21 Oct 2023
Thank you for the perfect score! We're delighted you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Very pleasant. Great staff. Great place
Stayed 6 nights in Aug 2023

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Pansy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was beautiful and had the most gorgeous rooftop terrace with amazing views especially at night. The management was lovely, efficient and kind. The neighbourhood seems to have been hard hit by the pandemic and had us a little worried about safety at first but we were assured it was safe and had no issues.
Stayed 2 nights in Jul 2023

2/10 Terrible

Salvatore

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Dharma

Travelled with group
I like roof top view and the staff
Stayed 1 night in Jul 2023

2/10 Terrible

Rufus Ramon Mock

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible across the board.
Stayed 5 nights in Jul 2023

4/10 Poor

Irene

Stayed 3 nights in Jul 2023

10/10 Excellent

Paul

Stayed 2 nights in Jul 2023

8/10 Good

Pablo

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Bruce

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2023

4/10 Poor

Angel, Bellevue

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in a very nice area where there are lots of dinning places and coffee shops. The area feel safe although was a little dirty. The property itself is very run down. The place was renovated but was not maintained well. I would say this is property management issues. They don't feel like they need to maintain or fix things. There was no shampoo/conditioner/shower gel in the bathroom. There is some conditioner but smelled really bad - prob way expired. The dish detergent is also moldy. The water pot with the filter and the coffee pot was never washed. Not sure if all the bedsheets or towels were washed properly but one of the bed sheet has a stain. It was very hot while we stayed so we didn't use the blanket. The sofa bed is very dirty. We ended up having a family of 3 sleeping in the "king" size bed - which was really put together with 2 full size beds. The door lock was falling apart. We screwed them back together. This made us very uncomfortable until we found that the neighborhood is probably safe and we put down our guard. But we still hesitate to leave anything in the room especially our laptops. The pictures in Expedia is pretty deceiving as the unit we picked was not the picture shown. Be careful and made sure you pick the correct room. We originally thought we picked 2 bedroom with 2 queens and 1 sofa bed. We had a room with bunk bed - that squeaks every single small movement and you don't have any space to put your luggage.

8/10 Good

Juan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good place to stay.
Stayed 5 nights in May 2023

10/10 Excellent

Jerrett

Stayed 4 nights in Jun 2023

2/10 Terrible

Zeyad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at a hotel and unfortunately, I encountered a problem with the bed. Specifically, there were flies in it. While I understand that these things can happen, I was disappointed with the cleanliness of the room. I hope that in the future, the hotel staff can take extra care to ensure that the rooms are thoroughly cleaned before guests arrive. Overall, I appreciate the efforts of the staff and enjoyed my stay, but this issue did detract from my experience.
Stayed 2 nights in Jun 2023

2/10 Terrible

erann

Travelled with partner
General Manager From Hell The General Manager there Brian is the absolute worst person I have ever had to deal with when dealing with hotels. We booked through Expedia and didn't purchase the refund protection. Our problem I know. Two days before our scheduled arrival date we tried to cancel (son got sick) and get a refund or voucher or change the dates but Brian refused. That's fair, we tried. On the day we were to arrive, I called the hotel to confirm our booking, since we couldn't cancel or reschedule we were going to go, just my partner and I. I asked about the conditions in Montreal because of all the power outages and the fallout of the ice storm there on Wednesday/Thursday and was told by Brian that there were no problems in Montreal, that it is all media hype. Well, turns out, I was told this by one of his staff, that the building we are staying in still has now power - at three in the afternoon(at 6pm they still had no hydro) of the day we are scheduled to check in. At this point the only fair thing to do is to offer a full refund, but no. We are expected to drive 6 hours from Toronto to arrive at a hotel that can not provide electricity to their paying guests, and hope that the power comes one at some point during our vacation. That's wrong! After much back and forth, having my phone blocked, file red flagged, whatever that means, told that I'm being verbally abusive and threatened with some sort of legal action for harassing him and his staff (the staff wer
Stayed 3 nights in Apr 2023

8/10 Good

NATHANIEL

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. It was clean, spacious, very comfortable for my family. The employees were kind and professional. The only issue: there is no elevator.
Stayed 3 nights in Mar 2023

2/10 Terrible

Andrew

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly managed, no communication, no one at reception ever not even during hours in property’s description til 7pm . Bed sheets were not washed or changed after pervious guests.

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Elizabeth

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Unsafe and horrible communication
The apartment itself was a nice ñ, comfortable space, but the building common areas were dirty, the door to the street was often unlocked and there was rarely anyone at the check-in/security desk. Communication with the property manager and staff was also a problem. When I had technical issues with the self check-in process the day before I arrived I emailed the management company but never heard back. When I arrived there was no staff at the checkin desk so I called the 24 hour number for the management company but got a message saying they were only available 9-5. I had to wait 40 minutes in the lobby area until I could find a number to message someone at the management company who then somehow found the security guard who was supposed to be at the desk to come and let me in. Saw another group the next day who was having a similar experience.
Stayed 3 nights in Dec 2022
Response from The Parc Avenue Lofts Team on 7 Nov 2023
We are sorry for what happened, we are working to improve the experience of our guests and make it a pleasant stay, thank you for trusting us, we will work harder so that this does not happen again, have a nice nightAtt: Parc Avenue Lofts Team

10/10 Excellent

hershy

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's a nice place! we had a good vacation there! Nice and clean, we just loved it

8/10 Good

Laura

Business traveller, Travelled with partner
Liked: Cleanliness
Good location
Stayed 1 night in Oct 2022
Response from Isabelle on 26 Oct 2022
Thank you, we appreciate your feedback!

2/10 Terrible

Yuri

Stayed 3 nights in Oct 2022

4/10 Poor

Victoria

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
I definitely DID NOT like that the property did not disclose that it was a walk up with no elevators and the staircase had NO banisters to hold on to and it was not ventilated at all. I feel very deceived for a property that charges like it is a 4 star property. Many other customers that were next door said the same thing. And when I called about not receiving my access codes, the customer service representative was rude! This property needs to be transparent with potential customers.
Stayed 2 nights in Jul 2022
Response from Isabelle on 26 Oct 2022
Thank you, we appreciate your feedback! We will try our best to make some changes to give the best stay to our guests!

8/10 Good

zhengyu

Stayed 2 nights in Sep 2022
Response from Isabelle on 26 Oct 2022
Thank you, we appreciate your feedback!