General Manager From Hell
The General Manager there Brian is the absolute worst person I have ever had to deal with when dealing with hotels.
We booked through Expedia and didn't purchase the refund protection. Our problem I know. Two days before our scheduled arrival date we tried to cancel (son got sick) and get a refund or voucher or change the dates but Brian refused. That's fair, we tried.
On the day we were to arrive, I called the hotel to confirm our booking, since we couldn't cancel or reschedule we were going to go, just my partner and I. I asked about the conditions in Montreal because of all the power outages and the fallout of the ice storm there on Wednesday/Thursday and was told by Brian that there were no problems in Montreal, that it is all media hype.
Well, turns out, I was told this by one of his staff, that the building we are staying in still has now power - at three in the afternoon(at 6pm they still had no hydro) of the day we are scheduled to check in.
At this point the only fair thing to do is to offer a full refund, but no.
We are expected to drive 6 hours from Toronto to arrive at a hotel that can not provide electricity to their paying guests, and hope that the power comes one at some point during our vacation. That's wrong!
After much back and forth, having my phone blocked, file red flagged, whatever that means, told that I'm being verbally abusive and threatened with some sort of legal action for harassing him and his staff (the staff wer