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Reviews of leQube Apartments

3.5 out of 5
leQube Apartments
3990, rue St-Hubert, Montreal, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 201 reviews" "
Rating 8 - Good. 56 out of 201 reviews" "
Rating 6 - Okay. 16 out of 201 reviews" "
Rating 4 - Poor. 9 out of 201 reviews" "
Rating 2 - Terrible. 7 out of 201 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Stayed 2 nights in Dec 2023

8/10 Good

Israel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Milbert

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 3 nights in Aug 2023

8/10 Good

Scarlett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good value. One outlet didn’t work, top floor was super hot (room was fine)…little issues only. Good closet space for a small room. Nice lounge. We would return….
Stayed 3 nights in Aug 2023

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent home away from home experience. The comfortable and spacious apartment with a kitchenette allowed us lots of options during our stay. The immediate area is quiet with great dining options.
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Annamarie

Stayed 7 nights in Jul 2023

2/10 Terrible

Kendra, Toronto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been trying to reach customer service to discuss how the internet wasn’t working the ENTIRE time. I paid 1300 for 4 days only to also have a $120 phone bill because I had to use my own data. I am still waiting for someone to call me back. Please advise asap
Response from leQube on 9 Aug 2023
Hello Kendra, Apologies for the mixup, someone reached out to you regarding this. I’ll have them send a follow up email incase the message was missed somehow. Upon double checking it appears the wireless network is working properly so I’m not entirely sure what may have happened. We also issued a partial refund for the inconvenienceApologies again for the inconvenience. We always strive to provide excellent and prompt (instant whenever possible) service which many of our guest have found to be the case though I understand this may have not been the case in your experience. As mentioned, we just set up a new communications software to ensure a more streamlined communications experience for between our guests and the team. Unfortunately, it looks like it had some backend issues during the initial connection that caused a temporary mis-sync for some communication channels which has been one of our main priorities to resolve. I’m happy to say the problem was found and resolved. Outside of this resolution with the software, we will continue looking at more ways to further improve the overall experience for all our guests especially by providing prompt communication at all times. While we generally receive positive feedback in regards to prompt and efficient communication, we never let our successes outweigh scenarios where we may fall short of this standard we have worked to achieve. In this case this will also be a point of priority at our next staff meeting to ensure this is not a repeat case.Apologies again for the inconvenience and thank you for your feedback, we take all feedback very seriously whether it be positive or less than positive. We will share this with the team and follow up with the appropriate departments immediately. Thank you,LeQube Apartments

2/10 Terrible

Elizabeth

Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel, New Glasgow

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place had lots of little extras, like very nice roof patio with a tub, and a nice gathering area on the main floor where all guess can meet. It was also easy enough to reach the operators of this place. They were very helpful in answering questions I had about parking and checking time. Nice place.
Stayed 2 nights in Jul 2023
Response from LeQube Apartments on 24 Jul 2023
Hey Daniel, thanks so much for your review! I’m so happy to hear you had a wonderful experience at LeQube, and that you got an opportunity to take full advantage of some of our most popular amenities! it was wonderful having you and you’re more than welcome back at any time we can’t wait to have you again!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
I accidentally booked for the wrong date. Customer service was very responsive and had it all sorted within 15 minutes or less. Great neighborhood vibes and incredible places to eat just a few steps away. Highly recommend this place!
Stayed 1 night in Jul 2023
Response from LeQube Apartments on 24 Jul 2023
Hey Jonathan, thanks so much for your review! I’m so happy we were able to get things sorted out for you a bit last minute. It was absolutely wonderful having you! You’re more than welcome back anytime you’re in the city and we hope to see you soon!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from LeQube on 3 Jul 2023
Hello Adam, thank you so much for your review! so happy to hear you had a great time with us at LeQube Apartments I hope we have the pleasure of having you again sometime soon! Until then, thanks again and wishing you the best

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Wayma was super helpful. Very convenient to restaurants and Metro for Canadian Grand Prix.
Stayed 2 nights in Jun 2023
Response from W on 3 Jul 2023
Hello Bernard, thank you so much for your review. I’m so happy to hear you had a wonderful stay with us. It was lovely meeting you and your wife. I’m very glad we were able to deliver you a wonderful home base during Grand Prix weekend.Thanks again for your feedback and I hope we can have you again in the future

4/10 Poor

Phil

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The A/C was not functional. I attempted to set the temperature lower, and gave the unit a good amount of time to let the temperature come down. The baseboard heaters were on in the common areas, and the temperature in my unit was approx. 31 degrees. I contacted the help line, left a message and was never called back. The heat made it extremely difficult to rest.
Stayed 2 nights in Jun 2023

8/10 Good

Cathy

Liked: Cleanliness, amenities, property conditions & facilities
A charming, well-laid out, quiet and cozy efficiency apartment. I liked the no-contact easy coded entry and the common room space with Keurig coffee maker downstairs. The location is ideal. Room had almost everything you need except a kleenex box, coffee and coffee filters - adding a reusable one to the old-school coffee maker (which I prefer to pod coffee) along with a small amount of complimentary coffee would be a nice hospitable, eco-friendly touch. I also would have appreciated a hand towel and wash cloth in the bathroom which only had 2 bath towels. Adding these small amenities would make my rating 5 stars. We’ll definitely be back!
Stayed 3 nights in Mar 2023

10/10 Excellent

Jean-Baptiste

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No wine glasses, few towels, no recylcing box are the things that could be better, the rest was nice.
Stayed 3 nights in Feb 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

8/10 Good

Marion

Travelled with family
Liked: Staff & service, property conditions & facilities
Cute Montreal Plateau getaway
Nice little boutique apartment.
Stayed 4 nights in Dec 2022

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

daniel

Stayed 1 night in Dec 2022

10/10 Excellent

Vishala

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

8/10 Good

Colin, Kingston

I like the independence LeQube offers as it is functions more like a neighborhood-based apartment than a hotel.
Stayed 6 nights in Jul 2022

4/10 Poor

Joy, Belmont

Liked: Amenities
The property gave me a partial refund because I did not have internet for my last 2-3 days, but it wasn't enough. One morning, there was loud work being done on the hot tub right above my room -- at 6am! The washing machine (one of the reasons I chose this property) was inoperable and, from their email to me, it seems like it had been for a while. My AC rained (leaked water) on me beginning at 3am on two different nights (it's right over the bed). When I emailed the property about a tornado and storm warning and asked what the protocol was, they never responded. The balcony was spacious but it doesn't overlook anything special (it's interior, not looking at the street) and neighbors can see you; I also had a pigeon visitor a lot. Finally, the ceiling light in the bathroom had a large crack around it, which made me wonder what could crawl into my room... There were some great aspects to the property as well, like the fancy roof and lobby, but overall I was really disappointed with my stay here. (Note: I stayed in the room without a kitchen. Perhaps the other rooms are better.)
Stayed 9 nights in May 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love it. Room are not full soundproof but stil, loved it
Stayed 1 night in Jun 2022

6/10 Okay

Chin-a

Stayed 3 nights in May 2022

10/10 Excellent

Dina

Liked: Cleanliness, amenities, property conditions & facilities
very quiet and clean building , missed my apartment already. will recommend for people who like easy access to transportation, restaurant and groceries. very safe, unique code for each room and a special code to enter the premises.
Stayed 5 nights in May 2022
Response from LeQube on 19 May 2022
Thanks so much for your feedback! We're so happy to hear you enjoyed your stay! we hope to have you back at some point in the future.

6/10 Okay

Zahira

Travelled with group
Liked: Cleanliness
The entry was down right old and dingy, vague bathroom odor. Beds do NOT sleep 2, unless you’re a couple. They claim to have free Netflix, which they don’t. Also claim to offer a parking space for an additional charge, which they don’t. The room itself was clean, decent view of the street. Location is steps from Au Pied and La Banquise.
Stayed 2 nights in Apr 2022

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
l environnement est très beau et calme
Stayed 5 nights in Mar 2022
Response from LeQube on 24 Mar 2022
Thank you so much for your positive feedback! were very happy to hear you had a wonderful stay and we hope to have you back the next time you're in town ------------------------------------------ Merci beaucoup pour vos commentaires positifs! Nous sommes très heureux d'apprendre que vous avez passé un merveilleux séjour et nous espérons vous revoir la prochaine fois que vous serez en ville Thank You, LeQube Apartments

6/10 Okay

Araceli

Disliked: Cleanliness
Stayed 1 night in Mar 2022

10/10 Excellent

Naflon R.

Liked: Cleanliness
Very clean , cozy & overall a great place to stay.
Everything Is the same as the pictures.
Stayed 1 night in Feb 2022

4/10 Poor

Cory

Travelled with partner
Disliked: Amenities, property conditions & facilities
This could be an excellent property - if under better management. Communication is horrible. We were locked out twice by a malfunctioning keypad on the building entrance. When we called LeQube to get inside, we dealt with a student who complained that he was busy studying... while we were locked out on the street. The next time we were stuck, they failed to answer the phone - leaving us stranded in the street. LeQube later sent us an email explaining that it had just broke (google reviews show that it has been malfunctioning for at least two months prior). The washing machine was broken (management failed to tell us - and also stated that it just happened; google reviews show otherwise). The rooftop is unmaintained and no furniture - technically the hot tub is usable - but as uninviting as possible. The apartment was very dirty (keep your shoes on - don't look under the bed - be sure to decontaminate everything after you leave). The sheets were very cheap and not properly cleaned. The management apologized for the problems and said that they issued a refund on the service fees for the disruptions. Not only did they not do this, but they ignored our emails and phone calls until we forwarded everything to Expedia. Expedia refunded us the fees, and then LeQube finally responded, once again with a series of false statements, pretending that the glitch was on Expedia's end. This location is poorly maintained and poorly managed (dishonest and deceptive).
Stayed 6 nights in Dec 2021

8/10 Good

Wendy

Stayed 3 nights in Nov 2021

10/10 Excellent

Kirill

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Thomas Giovanni Frantz

Liked: Amenities, property conditions & facilities
This property is located in the perfect spot. Lots of restaurants, walking distance to the park.
Stayed 3 nights in Oct 2021

2/10 Terrible

Shruthilaya

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

6/10 Okay

Bria

Liked: Cleanliness
Disliked: Amenities
If you're a low maintenance traveller it's okay! But if you like amenities, having staff you know how to contact, cleaning at any point during your stay, a mini fridge, an ice machine, etc id consider looking elsewhere. Multiple things fell or broke during my stay, the wifi was so slow that Netflix went down multiple times even when it was hardwired into the building, my brand new phone didn't even pick up wifi when in bed, and the patio door didn't lock. I didn't have a negative experience, so if you just need a place with a bed, go for it! But staying here made me realize that saving a little money is not as important to me as a hotel with communicative staff and working wifi.
Stayed 3 nights in Sep 2021

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such good value and location
Stayed 5 nights in Sep 2021

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Good location. Apt as advertised. Only issue was non-existent Wi-Fi, but to the owner's credit, we sent an email to complain, and this issue was resolved the second day.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location of this place is super! Although we had issues getting in to our building, they were sorted out quickly. I believe we were supposed to get one cleaning during our stay and we did not, so using our towels for 5 days didn’t thrill me. That said, I would stay here again and I would recommend it.
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

8/10 Good

Edward

Travelled with family, Travelled with group
Liked: Room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Corey, Toronto

Disliked: Cleanliness
Amazing location if you’re not looking to stay downtown. Close to great local shops and restaurants. Only issue was the overall cleanliness of the room. Dust and hair everywhere. Surface areas and Baseboard was covered in dust. Had to clean room thoroughly as soon as I checked in. Hotel said they were taking extra pre cautious during COVID-19 but I question the cleaning since wiping down baseboards takes maximum 5mins in the room. I contacted property regarding cleanliness and they did sent someone within the hour to assist and provide new bedding. It’s great value for the price and location and I would definitely consider staying here again. Hopefully by including the cleanliness issue in this review, it’s an easy fix for future guests.
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in May 2020
Response from LeQube on 3 Jun 2020
Thank you so much, it was a pleasure.

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LeQube a fantastic place to stay!
LeQube Apartments in St Hubert Montreal is a fantastic place to stay. It is located in a quiet and safe area, close to 2 metro stations and walking distance to lots of restaurants and cafes. In the Lobby you can relax and hang out with great amenities! There is no front desk, so everything is communicated via emails with access codes for building and apartment and right instructions and city guides. It was easy and convenient. We will for sure come back and already recommended to family and friends!
Lobby
Living Room with TV
Bathroom
1Bedroom
Stayed 2 nights in Feb 2020
Response from LeQube on 16 Mar 2020
Thank you so much for your kind comments, it was a pleasure to have you stay with us!

10/10 Excellent

Kellyanne, Cambridge, MA

Travelled with family
Liked: Cleanliness, amenities
The location and value were phenomenal. The communication was excellent. There was free, nearby on-street parking (in December/January.) The jacuzzi on the roof made it extra special. The laundry was also super convenient. The room was the perfect size with nice style and everything we needed. We would definitely stay at LeQube again!
Stayed 6 nights in Dec 2019
Response from LeQube on 13 Jan 2020
Thank you so much for your kind comments.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Perfect place to stay for a long weekend getaway. Was super easy to communicate with the staff when we needed something, and apartment had everything that was in the listing. The lobby area is a perfect place to relax. It Was a little bit of a walk to the metro but all in all a great neighbourhood, and nice place to stay.
Stayed 3 nights in Dec 2019
Response from LeQube on 2 Jan 2020
Thank you so much for your kind comments, it was a pleasure to have you stay with us.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from LeQube on 16 Dec 2019
Thank you so much for choosing to stay with us.