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Reviews of Imperia Hotel & Suites Terrebonne

3.5 out of 5
Imperia Hotel & Suites Terrebonne
2935, De La Piniere Blvd, Terrebonne, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 431 out of 982 reviews" "
Rating 8 - Good. 356 out of 982 reviews" "
Rating 6 - Okay. 125 out of 982 reviews" "
Rating 4 - Poor. 47 out of 982 reviews" "
Rating 2 - Terrible. 23 out of 982 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Liked: Cleanliness, staff & service
It was a good hotel, nothing really good… Instead of charging for a bottle of water, charge me an extra 5.00 a night… it just seems so cheap…
Stayed 2 nights in Apr 2024
Response from DVP on 19 Apr 2024
Hello Brian Thank you very much for your review

10/10 Excellent

Ziad

Stayed 1 night in Mar 2024

4/10 Poor

PAUL

Travelled with partner
Liked: Amenities
Disliked: Staff & service
They only come to the room when requested, only found this out when checking out. Not all but most reception staff could care less. On other hand restaurant was fantastic.
Stayed 4 nights in Mar 2024
Response from Steven Osorio Superviseur de l'Hébergement on 2 Apr 2024
Bonjour Paul, nous sommes désolés que vous n'ayez pas apprécié votre séjour. Je vous invite à communiquer avec la direction afin de discuter de votre séjour. Merci pour votre commentaire.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean bedroom, lobby and pool area. Welcoming agents at the reception. Room with 1 bed and 1 sofa bed great for 4 people. I liked my stay, thank you.
Stayed 1 night in Mar 2024
Response from Steven Osorio Superviseur de l'Hébergement on 2 Apr 2024
Bonjour Vanessa, Nous vous remercions d'avoir pris le temps de partager vos commentaires avec la communauté Expedia! Offrir un séjour des plus agréable et confortable et un service exceptionnel à nos invités est une priorité pour nos équipes et nous apprécions grandement vos bons mots. Au plaisir de vous accueillir à nouveau dans notre établissement bien cordialement. Steven Osorio Superviseur de L'Hébergement

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Our room #513 was not truly represented in hotel photos. Sofa bed was right up against the heat thus making it unusable with hot air blowing directly onto face. Could not use for sleeping as it opened up right against side of main bed thus could not get into/out of either bed. Definite problem in emergencies. Room was definitely smaller than advertised in photos. Restaurant service Friday night @ 6.30 pm was terrible. Soup was served with spillover on plate and napkin and was barely luke warm. Empty beer bottles remained on table till we asked for their removal. Water glasses never refilled. Sturgeon was served luke warm and fries with my fish were cold .. Restaurant was not busy enough to warrant the complete lack of service.and cold meals. Next morning went in for coffee and tea and felt we were imposing on the waitress. Coffee cup was half filled and had to ask her for a refill. She appeared bored and unhappy with having to do her job. Is it too much for their staff to do their jobs? Spoke to manager upon departure and she was uninterested with our safety concerns regarding the sofa bed and positioning in room.. Said to deal with Expedia.. Will never return to an Imperia Hotel nor recommend them .
Stayed 3 nights in Mar 2024
Response from Steven Osorio Superviseur de l'Hébergement on 2 Apr 2024
Bonjour Paul, Thank you kindly for reviewing your experience with the Expedia Community! We are truly saddened to here that you did not fully enjoy your stay. We sincerely apologize about this situation and that this marred what would have been otherwise an enjoyable stay and we do hope you will allow us an opportunity to welcome you back in the futur. Kind regards, Steven Osorio Supervisor of Rooms

10/10 Excellent

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean
Stayed 4 nights in Mar 2024
Response from DVP on 26 Mar 2024
Hello JohnThank you very much for your review

10/10 Excellent

Bonnie

Travelled with family and small children
Was a clean and great place to stay.
Stayed 1 night in Mar 2024
Response from DVP on 8 Mar 2024
Hello BonnieThank you very much for your review

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where polite and helpful
Stayed 1 night in Feb 2024
Response from Steven Osorio Superviseur de l'Hébergement on 23 Feb 2024
Bonjour Emmanuel, Nous vous remercions d'avoir pris le temps de partager vos commentaires avec la communauté Expedia! Offrir un séjour des plus agréable et confortable et un service exceptionnel à nos invités est une priorité pour nos équipes et nous apprécions grandement vos bons mots. Au plaisir de vous accueillir à nouveau dans notre établissement bien cordialement. Steven Osorio Superviseur de L'Hébergement

8/10 Good

Claudine

Stayed 3 nights in Jan 2024
Response from DVP on 31 Jan 2024
Bonjour Claudine Merci beaucoup pour vos commentaires

8/10 Good

Jean-Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, clean, well located for us and very friendly staff but We’ve been there frequently in the past few months on weekends and it’s often fairly loud in the evening. People’s partying downstairs are going back to their rooms late evening and don’t seem to bother about others trying to sleep. Sorry as otherwise could be 5 stars.
Stayed 2 nights in Jan 2024
Response from Steven Osorio Superviseur de l'Hébergement on 27 Jan 2024
Bonjour Jean-Daniel, Nous vous remercions d'avoir pris le temps de partager vos commentaires avec la communauté Expedia! Offrir un séjour des plus agréable et confortable et un service exceptionnel à nos invités est une priorité pour nos équipes et nous apprécions grandement vos bons mots. Au plaisir de vous accueillir à nouveau dans notre établissement bien cordialement. Steven Osorio Superviseur de L'Hébergement

10/10 Excellent

Guillaume

Stayed 1 night in Jan 2024
Response from Steven Osorio Superviseur de l'Hébergement on 21 Jan 2024
Bonjour Guillaume, nous sommes heureux de savoir que vous avez apprécié votre séjour. au plaisir de vous recevoir a nouveau, cordialement Steven Osorio Superviseur de l'Hébergement

8/10 Good

Espérance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from DVP on 8 Jan 2024
Bonjour EsperenceMerci beaucoup pour vos commentaires

10/10 Excellent

Dany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DVP on 8 Jan 2024
Bonjour DanyMerci beaucoup pour vos commentaires

8/10 Good

Sylvie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was hoping for queen beds, was double.
Stayed 1 night in Dec 2023
Response from Hotel Imperia team on 26 Dec 2023
We are sorry if there was any inconvenience. Do not hesitate to contact our reception team who are present 24/7 to take care of any inconvenience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour relaxant
Service rapide à la réception. Chambre très propre, belle attention pour anniversaire de mon conjoint. Plusieurs partys de bureau au rez de chaussée mais nous n’avons pas été incommodés durant notre séjour. Notre chambre était très confortable et spacieuse.
Stayed 1 night in Dec 2023
Response from Steven Osorio Superviseur de L'Hébergement on 16 Dec 2023
Bonjour à vous, Nous vous remercions d'avoir pris le temps de partager vos commentaires avec la communauté Expedia! Offrir un séjour des plus agréable et confortable et un service exceptionnel à nos invités est une priorité pour nos équipes et nous apprécions grandement vos bons mots. Au plaisir de vous accueillir à nouveau dans notre établissement bien cordialement. Steven Osorio Superviseur de L'Hébergement

10/10 Excellent

Entretien

Stayed 1 night in Dec 2023
Response from A.S on 12 Dec 2023
Bonjour, nous sommes heureux de savoir que vous avez apprécié votre séjour.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hôtel Impéria on 5 Dec 2023
Bonjour,Merci beaucoup pour votre avis.Nous espérons de vous revoir à notre hôtel.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from DVP on 21 Nov 2023
bonjour PaulMerci Beaucoup pour vos commentaires

8/10 Good

Josianne

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Superviseur de l'Hébergement Steven Osorio on 19 Nov 2023
Bonsoir Josiane, on et très heureux que vous avait passer un très bon séjour dans notre établissement, au plaisir de vous recevoir a nouveau. Cordialement.

10/10 Excellent

Franck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2023
Response from DVP on 15 Nov 2023
Bonjour FranckThank you for your review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from DVP on 7 Nov 2023
HelloThank you very much for your review

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DVP on 31 Oct 2023
Bonjour PatrickMerci beaucoup pour vos commentaires

8/10 Good

Dianna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful smaller clean hotel with an excellent restaurant on site. Great for work travel
Stayed 2 nights in Oct 2023
Response from A.S on 18 Oct 2023
Hi Dianna, Imperia team is happy that you enjoyed your stay. Thank you for your review.

10/10 Excellent

Crystal Denine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was understaffed at times
Stayed 4 nights in Oct 2023
Response from A.S on 16 Oct 2023
Thank you for your review. .

10/10 Excellent

Dianna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice smaller hotel with good amenities, great onsite restaurant and comfortable beds
Stayed 1 night in Oct 2023
Response from A.S on 13 Oct 2023
Hi Dianna, we are happy to hear that you enjoyed your stay. Thank you for your review.

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that most of the staff spoke English and French. Also the menus were in both languages. Room was large and clean, hotel common areas were very clean and smells wonderful!
Stayed 2 nights in Oct 2023
Response from DVP on 12 Oct 2023
Hello Gayle Thank you very much for your review

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DVP on 12 Oct 2023
Hello JonathanThank you very much for your review

8/10 Good

Roland, Grande-Digue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from DVP on 12 Oct 2023
Bonjour RolandMerci beaucoup pour vos commentaires

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean. Beds amazingly comfortable. The front desk staff very friendly.
Stayed 1 night in Sep 2023
Response from DVP on 28 Sept 2023
Hello DawnThank you very much for your review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, good restaurant, nice price.
We enjoyed our stay here in Terrebonne. It was a beautiful hotel with friendly staff. We had friends visit for dinner which was very nice.
Stayed 2 nights in Sep 2023
Response from DVP on 24 Sept 2023
Hello LindaThank you very much for your review

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the family golf event. Friendly and helpful staff. Similar to other hotels now, they appear to have a policy of waiting 3 nights before cleaning the room which was inconvenient in my case with diaper changes and as the event organizer.
Stayed 3 nights in Sep 2023
Response from DVP on 24 Sept 2023
Hello Chantal Thank you very much for your review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Paying attention to details.
Excellent service and cleanliness throughout my stay Unfortunately ….sink water was draining slowly and worst was the shower. The water was not draining at all. While showering …..u are literally standing in 4-5 inches of water. I mentioned these challenges to front desk. Hopefully they called in maintenance to resolve these rather annoying inconveniences.
Stayed 2 nights in Sep 2023
Response from Imperia on 16 Sept 2023
Thank you for taking the time to write a comment. We appreciate it and we take good notes of everything.

6/10 Okay

Alain, Gatineau

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The carpet is run down a bit and the Air Conditioning is noisy at night. Too expensive for what you get.
Stayed 1 night in Sep 2023
Response from Hotel Imperia Team on 15 Sept 2023
Hello,Thank you for taking the time to review your stay at our hotel. Our sincerest apologies for the air conditioning making your stay at our hotel not as pleasant; we will surely examine the air conditioning in the room you had stayed in and fix the noise situation.Thank you very much and have an excellent day!

2/10 Terrible

Klevis

I asked the receptionist to clean the room and they never did. Poor service
Stayed 3 nights in Sep 2023
Response from Équipe de réception on 14 Sept 2023
We are really sorry that you did not enjoy your stay at our hotel. We hope next time will be more pleasant.

10/10 Excellent

Lingam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very comfortable bedding.
Stayed 1 night in Sep 2023
Response from Hotel Imperia team on 8 Sept 2023
Hello,Thank you for taking the time to review your experience at Hotel Imperia Terrebonne.We are very glad to hear that your stay was satisfactory and we hope to see you back soon!Have an excellent day!

6/10 Okay

Moshe

Stayed 1 night in Sep 2023
Response from Équipe de la réception on 11 Sept 2023
Bonjour,Je vous invite à nous contacter directement si vous désirer discuter de votre séjour.Au plaisir,

2/10 Terrible

Livia

Stayed 2 nights in Sep 2023
Response from DVP on 24 Sept 2023
Bonjour LiviaMerci beaucoup pour vos commentaires

10/10 Excellent

Chantelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
May not be the right spot if you don't want to commute but it's perfect for my family
Stayed 2 nights in Sep 2023
Response from DVP on 4 Sept 2023
Hello ChantelleThank you very much for your review

10/10 Excellent

Sylvie

Stayed 1 night in Aug 2023
Response from A.S on 29 Aug 2023
L'équipe Impéria est heureuse de savoir que vous avez apprécié votre séjour. Merci.

6/10 Okay

giovanni

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from A.S on 29 Aug 2023
Merci pour votre commentaire nous apprécions.

6/10 Okay

Andre

Liked: Cleanliness, property conditions & facilities
Check-in could have been smoother.
Stayed 1 night in Aug 2023
Response from DVP on 16 Aug 2023
Hello AndreThank you very much for your review

10/10 Excellent

O'Neil

Stayed 1 night in Aug 2023
Response from Équipe de la réception on 11 Sept 2023
Bonjour,Merci pour la note de 5 sur 5.À bientôt!

10/10 Excellent

Elaine, Webster

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 8:45 in the evening after a long drive, and the check-in clerk told us the restaurant would be open until 9:30. We arrived at the restaurant at 9, only to find that the kitchen was closed! Luckily, the waitress and one kitchen crew agreed to open the kitchen for cold dishes, and we gratefully enjoyed poke bowls and salads. And a nice cold drink from the bar. Thank you so much to the gracious kitchen staff!
Stayed 1 night in Aug 2023
Response from Imperia on 15 Aug 2023
We are glad that you enjoyed your stay in our hotel.

6/10 Okay

Bruno

Stayed 1 night in Aug 2023
Response from DVP on 16 Aug 2023
Bonjour BrunoMerci beaucoup pour vos commentaires

10/10 Excellent

JIHYE, TORONTO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late in the night and manager (or receptionist) was professional and polite. Hotel overall is clean and looks renovated. Water pressure is a bit low and it was slighly disappointing water bottles were not complimentary. It was a good experience and reasonable price as well.
Stayed 1 night in Aug 2023
Response from A.S on 10 Aug 2023
Thank you so much for your review.

10/10 Excellent

Janelle

Stayed 1 night in Aug 2023
Response from A.S on 29 Aug 2023
Merci pour votre commentaire, nous apprécions!

6/10 Okay

Farooq

Travelled with family
Liked: Cleanliness
Room was booked for two days for 4 person. With extra charges. No room service was provided despite request, was told room is serviced 24 hrs after a request is made. For 4 person only two coffe provision was provided , and that too for. One day only.
Stayed 2 nights in Aug 2023
Response from DVP on 5 Aug 2023
Hello FarooqThank you very much for your review

10/10 Excellent

Maryam

Stayed 1 night in Aug 2023
Response from A.S on 29 Aug 2023
Nous sommes heureux que vous ayez apprécié votre séjour, merci pour votre commentaire.

8/10 Good

Murray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from DVP on 5 Aug 2023
Hello MurrayThank you very much for your review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from DVP on 28 Jul 2023
Hello EricThank you very much for your review