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Reviews of Auberge du Plateau - Hostel

2 out of 5
Auberge du Plateau - Hostel
185 rue Sherbrooke Est, Montreal, QC

Reviews

8.2

Very good

Rating 10 - Excellent. 87 out of 226 reviews" "
Rating 8 - Good. 88 out of 226 reviews" "
Rating 6 - Okay. 30 out of 226 reviews" "
Rating 4 - Poor. 9 out of 226 reviews" "
Rating 2 - Terrible. 12 out of 226 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Leah

Stayed 2 nights in Apr 2024

8/10 Good

Leah

Disliked: Cleanliness, staff & service, property conditions & facilities
VERY rude staff. I purchased a room via debit card and when I got to the reception and showed them my receipt from online they told me they couldn’t accept debit cards and did not refund me for my rooms I already bought. They claimed they only accept credit cards however I bought a room there a week earlier with the same don’t card and they accepted it. The staff are on drugs, unstable, and constantly change their “ policy”stay away from this type of customer services. Still never got my refund btw
Stayed 1 night in Apr 2024

8/10 Good

Aaron

Stayed 1 night in Apr 2024

10/10 Excellent

Hande, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Santhosh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024

6/10 Okay

Tshimanga

Staff need more training on how to welcome, direct and inform guests about protocols
Stayed 1 night in Aug 2023

10/10 Excellent

JANE WANJIRU

Stayed 1 night in Jun 2023

10/10 Excellent

JACQUELINE WANJIKU

Stayed 1 night in Jun 2023

10/10 Excellent

Rachael M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific location and super clean accommodation - basics only. Double bed is akin to an American Full. Recommend as a great base for Montreal; also strong wifi!
Stayed 3 nights in Jun 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Angelica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Keith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room looked nothing like the photos. The bed was a futon. The remote control did not seem to affect the heat, and it was an unusually cold night. Staff was wonderful. It was a lovely hostel ...but it is not a hotel.
Stayed 2 nights in Apr 2023

8/10 Good

kate

Liked: Staff & service, property conditions & facilities, room comfort
Convenient Location and Very Affordable
Great location, good price and friendly staff. The sheets could have been cleaner, but the rest of the space was tidy. The walls were a little thin and there was some construction outside our window. I would not recommend if you are a light sleeper.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kathrine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the only issue is the number of bathrooms. 2 bathrooms for 40 people just isn't enough lol
Stayed 2 nights in Apr 2023

10/10 Excellent

Kaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and bright common area.
Response from Rosalie on 16 Dec 2022
Hi Barbara,Thank you for the kind review!We hope to see you next time you come to our beautiful city:)

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on a budget
I love everything about this place. The staff are so friendly and there is everything you need on site. The only comment I'd make (not a complaint) is that I arrived close to 1 AM, and I would have really appreciated having access to a towel on arrival. After 12+ hours of travel, I just wanted to have a little wash before bed.
Stayed 2 nights in Sep 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Caroline,We really appreciate your feedback and are glad you enjoyed the hostel! We're sorry you did not have access to towels upon check-in. Since then, we make sure that each person arriving after our closing time has a towel available in the room.We hope to see you another time!

8/10 Good

Maria Cecilia

Travelled with partner
Liked: Staff & service
Very friendly staff, esp the kitchen man/chef. Nice place to stay, but not ok with the shared washroom. Parking is bit hard on the area.
Stayed 1 night in Sep 2022
Response from Auberge de Plateau on 19 Dec 2022
Hello Maria,Thank you for the comment! We're glad you enjoyed our staff :)We're sorry you did not like the shared bathrooms. Though, it's clearly stated, when you choose a room on Expedia, if this room has a private or shared bathroom.We hope to see you another time!

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the staff were very helpful and friendly, the atmosphere is nice, and the rooms are well kept! The roof top patio is awesome at night and it was overall a smooth experience. My only comment is on the breakfast that is offered. There are pretty much no real options if you are dairy free. Of course, there is fruit and stuff but it would have been nice to have at least the option to have a milk alternative or have the pancakes be plant-based. Because there was only dairy, and I really dislike black coffee, I couldn't even have a morning drink. I opted for a boiled egg and after one bite I knew it was bad, and so I was left with no options for breakfast. Perhaps a little more attention and care to the breakfast that is offered would go a long way! Still - I WOULD recommend this place to others. Like I said - it is clean, the staff are friendly, the space feels nice, now just upgrade the breakfast offered and this place is all set!
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good time. Nice place to stay.
Stayed 2 nights in Aug 2022
Response from Auberge du Plateau on 19 Dec 2022
Thank you for your comment! We're glad you enjoyed your stay :)

10/10 Excellent

Devashish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic clean inn in an old building. Rooms upgraded with new air conditioning. Breakfast included. Note however that there is no elevator so handicapped people will have a hard time. Toiletries are not provided. Room 210 where we stayed does not have enough hot water pressure in the shower. Cold water pressure is enormous. So unless the water is opened only a trickle, only a cold water shower can be taken.
Stayed 2 nights in Aug 2022

8/10 Good

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and offers a safe affordable option for anyone.
Stayed 2 nights in Aug 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Camille,Thank you for the comment! Hope to see you again another time :)

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There were no private bathrooms or showers. This was an expensive youth hostel, not a hotel. A lovely place, but people need to be aware that it is NOT a hotel. Parking is HORRIBLE in Montreal, so stay here only if you are car-free.
Stayed 1 night in Aug 2022

8/10 Good

Chloe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The area was great
Stayed 4 nights in Jul 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Chloe,We're glad you enjoyed your stay in Montreal!We hope to see you again :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent experience with kind staff
Service is excellent, everybody involved was very kind and helpful (in both languages!), and there was a good variety for breakfast. They give you a towel; shampoo and soap are extra. The lockers in each room are quite small, for valuables only. I didn't get a fantastic night's sleep, though this was to be expected. Lights-out at 11 pm is a bit jarring: that's when the patio closes, as well as the kitchen/lounge on the 1st floor. The only common space left is a couple of chairs on the 2nd floor, so it's difficult to get any work done at the end of the day.
Stayed 3 nights in Jul 2022

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities
This place was lovely as were all the people there!
Stayed 5 nights in Jul 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Clara,Thank you for your comment! We're glad you enjoyed our staff as well as the other travelers :)We hope to see you again!

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, friendly, good breakfast, strong wifi, nice terrace.
Stayed 2 nights in Jun 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Karen,We're glad you enjoyed your stay at the hostel!We hope to see you again :)

10/10 Excellent

Seungyeob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to everything.
Stayed 2 nights in Jun 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Seungyeob,Thank you for the comment!We hope to see you again :)

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
The room was fine. Nothing fancy, but clean and neat. The bed was a little uncomfortable. The area was very good with lots to see and do. Parking was a hike. There is absolutely no parking in the immediate area. The area was very walkable with lots of good restaurants within a couple of blocks. Overall it was a good experience.
Stayed 1 night in May 2022

10/10 Excellent

MICHAEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Great place to be. We will return!
Stayed 3 nights in May 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Michael,We're glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Sunny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Located close to the Old Port and Old Montreal Staffs are friendly
Stayed 1 night in May 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Sunny,We're glad you enjoyed your stay in Montreal!We hope to see you again :)

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly! One of the best places to stay in Montreal.
Stayed 1 night in May 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Nick,Always a pleasure to have you here!Hope to see you again soon :)

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and comfortable
Stayed 2 nights in Apr 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Nick,We're glad you enjoyed your stay at the hostel!See you soon :)

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! I’m so glad I stayed there.
Stayed 3 nights in Mar 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Melissa,We're so glad you enjoyed your stay at the hostel!You're welcome back anytime :)

10/10 Excellent

Franco

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s really nice but hard to find parking.
Stayed 1 night in Mar 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Franco,We're glad you enjoyed the hostel! We know it's hard to park in Le Plateau... but the front desk always has suggestions for parking spots!We hope you come back again :)

2/10 Terrible

edwin

Stayed 1 night in Jan 2022
Response from Auberge du Plateau on 19 Dec 2022
Hello Edwin,We're not sure why you rated us 1 out of 5 since you were a no-show and did not stay at the hostel...

10/10 Excellent

Yu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cute hostel, the layout of the room was unique and interesting, the beds were comfortable, and all kitchen amenities you can think of are available . The staff is very nice and I would definitely come back again
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
It"ok" but there are better hostels out there
The manager is racist. Very bad attitude. According to his colleague, this hostel actually accommodates a lot of university students who live there for months at a time, you still have a bit of everything but the dining area becomes a school area at one point and it can be very annoying for guests who don't want that. This is misleading because it's not mentioned the hotel's description.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and roof terrace is perfect. Very clean. Will definitely come back !
Stayed 2 nights in Aug 2020
Response from Camille on 13 Aug 2020
Hi, Thank you for this excellent review. We are so glad that you enjoyed your stay in our hostel Le Gîte du Plateau Mont-Royal! Our staff thanks you for your sweet words! We will be happy to welcome you again ! The Gite Team

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; we had a private room which was clean and bright. Only two single toilets on our floor.
Stayed 3 nights in Feb 2020
Response from Claire on 19 Feb 2020
Dear Traveler, Thank you very much for your nice comment, we are glad you enjoyed our central location. We take into account your remark as we have plan to undertake some renovation and this is an important matter. We hope to see you next time, Best regards, Claire

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019
Response from Claire on 3 Jan 2020
Dear Traveler, Thank you very much for this nice grade ! We hope to welcome you for your next stay in Montreal. Best regards, Claire & The Gîte Team

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Claire on 15 Dec 2019
Dear Traveler, Thank you very much for this nice grade, We hope to welcome you again, Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homey and warm and cozy. Perfect location for me. Good kitchen, open space and staff always ready to help
Stayed 5 nights in Nov 2019
Response from Claire on 28 Nov 2019
Dear Traveler, Thank you veru much for your nice comment. We are glad that you enjoyed our confy atmosphere and our central location, ideal to visit Montreal. We hope to welcome you for your next stay. Best regards, Claire & L'Équipe du Gîte

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value + location
Great place to stay if you are on a budget. The staff is super helpful and friendly. Good breakfast and common areas, clean rooms and bathrooms. The guests are really diverse as well - from the expected 20-something backpackers to families and older individuals. The location is good, although there are a number of heavy trucks on the main road between about 5 AM and 7 AM, so if you're a light sleeper, I'd recommend requesting a room at the back (on the side street). I booked a private room and had a really good and comfortable stay. I'll definitely stay here again.
Stayed 7 nights in Oct 2019
Response from Carl on 3 Nov 2019
Hello, Thank you so much for your comments, we are happy that you like our hostel, but we are so sorry for the inconvenience of the work they are doing on street next of our, in fact they are renovating the entire infrastructure of the road, we are suffering from it since the beginning of the summer.... We hope that it will be finish by your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and friendly stuff. Very clean and comfortable atmosphere. I would return to this Hostel again.
Stayed 2 nights in Oct 2019
Response from Claire on 28 Oct 2019
Dear Traveler, Thank you very much for your nice comment, we are glad that you enjoy our friendly atmosphere, We hope to welcome you again, Claire & The Gïte Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest staff! Stayed in a private bunk room and it was perfect for one night. Shared bathroom is very clean
Stayed 1 night in Oct 2019
Response from Carl on 21 Nov 2019
Merci beaucoup pour votre commentaire, au plaisir de vous recevoir chez nous.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Carl on 3 Nov 2019
Hello, Thank you so much for your comments, we are happy that you like our hostel, but we will appreciate if you can give us some advise to make your next stay more enjoyable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Carl on 3 Nov 2019
Hello, we are really happy that you like your stay in our hostel, next time give us some advise so we can up grade our service to serve you better.