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Reviews of Hotel Moab Downtown

2.5 out of 5
Hotel Moab Downtown
182 S Main St, Moab, UT

Reviews

8.0

Very good

Rating 10 - Excellent. 370 out of 1005 reviews" "
Rating 8 - Good. 344 out of 1005 reviews" "
Rating 6 - Okay. 171 out of 1005 reviews" "
Rating 4 - Poor. 76 out of 1005 reviews" "
Rating 2 - Terrible. 44 out of 1005 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia, Haymarketv

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great little motel close to shopping & restaurants. Nice pool & hot tub.
Stayed 1 night in May 2024
Response from Missy McNeely, GM on 10 May 2024
Thank you for taking the time to leave a review! We are so glad you enjoyed your stay!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
A great place for our short trip to Moab. The room was large and clean. Fridge and microwave. An above average shower - two heads, great water pressure!! Right in the heart of Downtown Moab so lots of options for shopping and eating within walking distance. Would definitely come again.
Stayed 1 night in May 2024
Response from Missy McNeely, GM on 9 May 2024
Thank you for taking the time to share your experience and for choosing tostay with us while in Moab. We are delighted to learn you enjoyed our accommodations and amenitiesand honored to have earned your trust. We will look forward to welcoming you back.

4/10 Poor

Shelby

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Missy McNeely, GM on 10 May 2024
Thank you for taking the time to leave a review!

8/10 Good

Patty

Travelled with family
Tough when you walk in your room and there’s a notice about cockroaches. We didn’t see any though. The coffee bar in the lobby was nice in the sm
Stayed 1 night in May 2024
Response from Missy McNeely, GM on 9 May 2024
Thank you for taking the time to leave a review! The notice is about Elm Seed Bugs and not cockroaches. Unfortunately they are all over the Moab valley and surrounding areas and not just specific to our hotel. They are a completely harmless bug. They are not a health threat. They do not bite, sting or stain. They do not feed on stored food, furniture, clothing or building structures. We would encourage you to find more information online by searching Elm Seed Bugs.

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay in Moab
Stayed 1 night in Apr 2024
Response from Missy McNeely, GM on 9 May 2024
Thank you for taking the time to leave a review! We are so glad you enjoyed your stay in Moab and we hope you will return again soon!

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice enough room for an affordable price. Hot water in the shower, and staff was friendly.
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 3 May 2024
Thank you for taking the time to leave a review!

8/10 Good

Paul

It’s a good not too expensive place. The room was a little dark but the front desk was helpful.
Stayed 2 nights in Apr 2024
Response from Missy McNeely, GM on 3 May 2024
Thank you for leaving a review! We are glad you enjoyed your stay!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place to stay walk across the street, you can walk to five different restaurants very close by. Only negative thing I would say is two ice machines on property neither of which works.
Stayed 1 night in Apr 2024
Response from Missy McNeely, GM on 1 May 2024
Thank you for taking the time to leave a review! We are so happy you had a good stay! We are sorry about the ice machine, one of them is down and we are waiting for a part so the other one has to work over time and sometimes runs out of ice.

8/10 Good

Robert, Virginia Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property was in a good location. Walking distance to a lot of restaurants and shopping. Staff was helpful when needed.
Stayed 3 nights in Apr 2024
Response from Missy McNeely, GM on 30 Apr 2024
Thank you for taking the time to leave a review!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient to downtown. Walkable to shops and dining and very good price.
Stayed 3 nights in Apr 2024
Response from Missy McNeely, GM on 29 Apr 2024
Thank you for taking the time to leave a review!

10/10 Excellent

larry

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 1 night in Apr 2024
Response from Missy McNeely, GM on 30 Apr 2024
Thanks for taking the time to leave a review! We hope to see you again!

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Great location in downtown Moab, easily accessible to shops and restaurants. Liked the water and coffee and tea in the lobby. Front desk staff was friendly. Shower had two shower heads which was cool. Beds were comfy. Few maintenance issues like the cabinets not closing all the way and the faucet not bolted down properly. Overall decent place.
Stayed 2 nights in Apr 2024
Response from Missy McNeely, GM on 22 Apr 2024
Thank you for taking the time to share your experience and for choosing tostay with us while in Moab. We are delighted to learn you enjoyed our accommodations and amenitiesand honored to have earned your trust. We will look forward to welcoming you back.Sincerely,Missy McNeelyGeneral Manager

10/10 Excellent

Grant

Stayed 1 night in Apr 2024
Response from Missy McNeely, GM on 9 May 2024
Thank you for leaving a review!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localización, muy limpio.
Stayed 5 nights in Apr 2024
Response from Missy McNeely, GM on 18 Apr 2024
Thank you for taking the time to share your experience and for choosing tostay with us while in Moab. We are delighted to learn you enjoyed our accommodations and amenitiesand honored to have earned your trust. We will look forward to welcoming you back.Sincerely,Missy McNeelyGeneral Manager

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Missy McNeely, GM on 17 Apr 2024
Thank you for leaving a review!

10/10 Excellent

Lori J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and quiet. The double shower head in the shower, was a pleasant surprise. The bed was comfortable and clean (checked with a UV light). I have no reservations about staying here again. Good work!
Stayed 1 night in Apr 2024
Response from Missy McNeely, GM on 17 Apr 2024
Thank you for taking the time to share your experience and for choosing tostay with us while in Moab. We are delighted to learn you enjoyed our accommodations and amenitiesand honored to have earned your trust. We will look forward to welcoming you back.Sincerely,Missy McNeelyGeneral Manager

8/10 Good

Ranjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place right in middle of historic town Moab. Easily can walk to all aminities. Easy drive to all three national parks
Stayed 2 nights in Apr 2024
Response from Missy McNeely, GM on 16 Apr 2024
Thank you for taking the time to leave a review! We hope you will coma back again soon!

8/10 Good

Karma

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I did not like the fact that there was no breakfast
Stayed 3 nights in Apr 2024
Response from Missy McNeely, GM on 16 Apr 2024
Thank you for leaving a review! We don't have a breakfast however, we have a great restaurant on site that has breakfast!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like many hotels out there, this is a pretty standard-looking hotel (bed, TV, table, etc.), except with a bathroom that's roughly twice the size of a standard hotel in this price range. Regardless, the hotel was very clean and comfortable. The front desk staff is also very accommodating -- huge shoutout to Xander for helping us out when we came a day early and for being very nice :) We would definitely stay again if we come by again.
Stayed 1 night in Apr 2024
Response from Missy McNeely, GM on 16 Apr 2024
Thank you for taking the time to share your experience and for choosing tostay with us while in Moab. We are delighted to learn you enjoyed our accommodations and amenitiesand honored to have earned your trust. We will look forward to welcoming you back.

8/10 Good

Binh

Travelled with family
Good location. Clean
Stayed 3 nights in Apr 2024
Response from Missy McNeely, GM on 13 Apr 2024
Thank you for taking the time to leave a review!

8/10 Good

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and great location. If you are looking for trailer parking, unless i missed it, there is very limited or no parking for rigs with trailers. It is an incredible location and pretty quiet.
Stayed 2 nights in Apr 2024
Response from Missy McNeely, GM on 13 Apr 2024
Thank you for taking the time to leave a review! We are so sorry about the parking, unfortunately the parking is difficult all throughout Moab.

10/10 Excellent

SuAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t super fancy, but the bed was comfortable and the room was clean. The staff was really pleasant. Location was in walking distance to restaurants and shops. We’d stay there again.
Stayed 3 nights in Apr 2024
Response from Missy McNeely, GM on 13 Apr 2024
Thank you for taking the time to leave a review! We hope you will come back and visit us again soon!

10/10 Excellent

Aye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Missy McNeely, GM on 13 Apr 2024
Thank you for taking the time to leave a review!

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Missy McNeely, GM on 13 Apr 2024
Thank you for leaving a review!

8/10 Good

David, Springfield

We enjoyed our stay and would stay there again! Awesome restaurant on the property!!
Stayed 3 nights in Mar 2024
Response from Missy McNeely, GM on 1 Apr 2024
Thank you for taking the time to share your experience and for choosing tostay with us while in Moab. We are delighted to learn you enjoyed our accommodations and amenitiesand honored to have earned your trust. We will look forward to welcoming you back.

4/10 Poor

Bre

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Booked this property as I like to stay somewhere new every time I visit Moab. With it being family owned, I was actually more excited to get away from the commercial route this stay. I definitely regret my decision. The hot tub was closed for maintenance. The heated pool was heated just enough to not be too cold. The ice machines were dirty and didn’t work. There was a weird stench in the parking lot. The heat/ac unit made a super loud grinding noise out of nowhere. The front desk girl was sweet and tried to call a sister property to see if we would be able to use their hot tub. Even their hot tub was closed. Spend the extra money and stay somewhere else. Totally put a damper on our trip. Once it gets dark, the only thing to do in Moab is bar hop and we’re not bar people, so the hot tub is usually our go to. We hung out in our room most of the evening. Very anticlimactic stay to say the least.
Response from Missy McNeely, GM on 1 Apr 2024
Thank you for taking the time to write a review for us. Although it is difficult to hear the not so great stuff, we appreciate you sharing your experience so that we can improve moving forward. Should you decide to stay with us again, please reach out to me so that I can make sure we take great care of you!

4/10 Poor

James

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is a very nice cabin. Style, decor and trees. The bad; do not list you have WiFi if it is "spotty" or intermittent. I was never able to connent in my 4 night, 5 day stay. The noise from nearby roadway is intense until early morning hours. Even with ear plugs, no sleep.
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 1 Apr 2024
Thank you for reaching out to us. We are a hotel and we don't have cabins, your booking at our hotel was only for a night not 4 nights I think you may have the wrong property.

8/10 Good

HIEU

Liked: Cleanliness, staff & service
Internet not working in my room, 1106
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 1 Apr 2024
First and foremost, thank you for taking the time to share your feedback with us.We would like to express our apologies that you had a negative experience in our hotel.Kindly be advised that have taken note of this review and it will be passed on to the appropriate department.

6/10 Okay

Cinder

Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 17 Apr 2024
Thank you for taking the time to leave a review!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 1 Apr 2024
Thanks for leaving a review!

4/10 Poor

Tawnya

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good location. Feels really dirty upon walking in and the smell. Old motels will do that. They don't offer cots if you have extra ppl. We had (6 with our 4 kids)There was a hole in the ceiling in one part of the room outside the bathroom, paint peeling in the batbroom. No fan in the bathroom (1st floor) and mold above the shower. Definitely an old motel but they could use some decent repairs. We did get "upgraded" to the second floor, but the moisture in the air in the bathroom even with the fan doesn't do well. Even on moderately warm showers, the walls were wet. Pool was closed for maintenance which i didnt see when booking. If/ when we back we will stay else where. Staff was great besides that!
Stayed 4 nights in Mar 2024
Response from Missy McNeely, GM on 25 Mar 2024
Thank you for taking the time to leave a review. We are sorry to hear that you did not enjoy your experience at Hotel Moab Downtown. Your feedback has been passed along to the appropriate team. We strive to exceed our guest’s expectations, so I can assure you that we take your concerns very seriously. Kind Regards,Missy McNeelyGeneral Manager

6/10 Okay

Rich

Liked: Cleanliness, amenities, property conditions & facilities
Nice Enough basic hotel. Centrally located. However, two of the three nights the neighbors dog was whining. I had to call twice. It didn’t solve the issue. I went to bed with earplugs in. It’s too bad. The manager On duty wasn’t able to do anything
Stayed 3 nights in Mar 2024
Response from Missy McNeely, GM on 25 Mar 2024
Thank you for taking the time to write a review for us. Although it is difficult to hear the not so great stuff, we appreciate you sharing your experience so that we can improve moving forward. Should you decide to stay with us again, please reach out to me so that I can make sure we take great care of you!Thank you,Missy McNeelyGeneral Manager

8/10 Good

Lance

Travelled with family
Liked: Cleanliness, staff & service
The property is located in a convenient spot for walking to eat and shop. I was told they had secure bikes storage before I booked only to find that anyone could gain access to the bike storage room so was not able to use it. We were told they had a pool and hot tub but they were closed for maintenance the entire week. Overall it was no big deal and we felt it was a good value for the cost.
Stayed 5 nights in Mar 2024
Response from Missy McNeely, GM on 25 Mar 2024
Thank you for taking the time to leave a review! We are sorry your stay was less than perfect! Our bike storage is secure. The front desk are the only ones that have access to it and we have a tag system that has to match in order for someone to retrieve a bike.

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 25 Mar 2024
Thanks for taking the time to leave a reveiw!

6/10 Okay

Shana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was closed
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 25 Mar 2024
Thank you for leaving a review! We are so sorry the pool was closed. It is a seasonal pool and we were having some issues wit it.

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I just needed a place to stay for the night to break up a long drive home. The room was clean and spacious. Only thing that was a downfall was the smell of the room. You certainly know the room is clean because of the overwhelming smell of cleaning chemicals. We tried having the windows and door open to try to air out the smell, but no luck. Those sensitive to these smells probably would not be able to brush it off as it is rather strong.
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 25 Mar 2024
Thank you for taking the time to leave a review! We are sorry your stay was less than perfect!

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to down town
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 25 Mar 2024
Thank you for taking the time to leave a review!

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cassandra was super sweet and helpful.
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 25 Mar 2024
Thank you for leaving a review! Cassandra is great!

10/10 Excellent

William

Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 13 Apr 2024
Thank you for taking the time to leave a review!

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick stop. We spent one night here. We enjoyed our stay. It was a short drive the next morning to Arches National Park. The shower in our room was fantastic and relaxing after driving 12 hours that day. The room was big and the beds were super comfy. We had a room with a balcony which the staff made sure we knew if we went out to bring our keys cause it does lock. The only downside was the parking. We had to park far from where our room was due to the parking lot being very small and tight. But overall great experience and the staff made sure to check when we would arrive because we had not arrived by 9 and they close the lobby at 11 pm so they wanted to make sure we knew the necessary steps in case we didn’t make it by then.
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 11 Mar 2024
Thank you for taking the time to leave a review! We are so glad you enjoyed your stay, we hope you will visit us again soon!

4/10 Poor

win

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Missy McNeely, GM on 14 Mar 2024
Thank you for taking the time to leave a review! I am so sorry your stay was less than perfect!

2/10 Terrible

John

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There were bed bugs in the room, they bit me all night, it was a really scary experience that I don't recommend to anyone.
Stayed 1 night in Mar 2024
Response from Missy McNeely, GM on 11 Mar 2024
Thank you for taking the time to leave a review! We have had our pest control come in and look at this room and there are no signs of bed bugs in that room. However, we are already starting to see the Elm Seed Bugs arrive early than normal. The Elm Seed Bug is the newest nuisance pest. They are a completely harmless bug. They enter homes and buildings in numbers. They are not a health threat. They do not feed on stored food, furniture, clothing or building structures. We would encourage you to find more information online by searching Elm Seed Bugs. We strive to exceed our guest’s expectations, so I can assure you that we take your concerns very seriously. Kind Regards,Missy McNeelyGeneral Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Decent price and close to everything
Stayed 3 nights in Mar 2024
Response from Missy McNeely, GM on 11 Mar 2024
Thank you for taking time to leave a review!

10/10 Excellent

Rick

Liked: Property conditions & facilities
Great place to stay in Moab
Stayed 1 night in Mar 2024

8/10 Good

Jackie

Travelled with partner
There is a lot of construction happening. The pool and rooms are in need of being updated.
Response from Missy McNeely, GM on 11 Mar 2024
Thank you for leaving a review! We apologize for any construction that was going on as we are updating some of our rooms!

4/10 Poor

Denise

Travelled with group
Disliked: Amenities, property conditions & facilities
2 star at best! Property and rooms are broken down and tired. The cleaning crew never cleaned my room in 3 days, I had to go find her for needs. The bed had a sharp frame support sticking out many inches n the side of bed that I kept hitting my ankle on (ouch). No hot water in 4 days (warm at best). Hot tub was closed! Also no bikes in room (seriously?). This was not worth the money. Good location and close to food and shopping with plenty of parking.
Stayed 3 nights in Nov 2023
Response from Missy McNeely, GM on 21 Nov 2023
Thank you for taking the time to leave a review. We are sorry to hear that you did not enjoy your experience at Hotel Moab Downtown. Your feedback has been passed along to the appropriate team. We strive to exceed our guest’s expectations, so I can assure you that we take your concerns very seriously. Kind Regards,Missy McNeelyGeneral Manager

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Missy McNeely, GM on 21 Nov 2023
Thank you for taking the time to leave a review!

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Missy McNeely, GM on 16 Nov 2023
Thank you for leaving us a review! We are very sorry that you had a terrible experience at the Hotel Moab Downtown! Next time, please stop by the front desk so we can address any issues you have.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Moab to walk to bars, restaurants, and shops. Nice being able to park right outside your room.
Stayed 2 nights in Nov 2023
Response from Missy McNeely, GM on 14 Nov 2023
Thank you for leaving a review! We hope you will visit us again soon!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly good hotel
Stayed 1 night in Nov 2023
Response from Missy McNeely, GM on 8 Nov 2023
Thank you for leaving us a review!