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Reviews of Motel 6-Missoula, MT - University

2 out of 5
Motel 6-Missoula, MT - University
630 East Broadway Street, Missoula, MT

Reviews

6.6
Rating 10 - Excellent. 137 out of 564 reviews" "
Rating 8 - Good. 141 out of 564 reviews" "
Rating 6 - Okay. 102 out of 564 reviews" "
Rating 4 - Poor. 84 out of 564 reviews" "
Rating 2 - Terrible. 100 out of 564 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Andrea

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The only decent thing about my experience was the friendly man who checked me in. This property needs to be torn down.
Stayed 1 night in May 2024

4/10 Poor

Guadalupe

Travelled with family and small children
Disliked: Staff & service, amenities
A friendly face at reception is much needed. Location is great! Right across from university. But if a good bed matters, this is not for you. With my back issues, I woke up in pain. Well even my 14 year old godson said that his back hurt.
Stayed 2 nights in May 2024

6/10 Okay

Audrey

I liked the furniture, clean no extra places that require cleaning
Stayed 1 night in May 2024

10/10 Excellent

marta, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Gurmail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good location, service and staff were also great.
Stayed 2 nights in May 2024

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service
Some of the drawers and doors looked ragged or completely fell apart when any pressure was on them, but besides that everything was really good and convenient if you have to go near the University
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi William,Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Janet

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 20 May 2024
Hi Janet,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

William

Stayed 1 night in Apr 2024

4/10 Poor

Jaylene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty room for the price.
Stayed 1 night in Apr 2024
Response from Mountainside Hospitality on 23 Apr 2024
Jaylene,Thank you for bringing this to our attention. We aim to deliver every guest a clean room every time--We will look into this matter and ensure that we deliver on that promise for future stays.Thanks again for staying with us at Motel 6 and make it a great day!

6/10 Okay

Jason

Liked: Cleanliness
Was not told through Expedia's website and only made aware at check-in that there was a 50 dollar deposit required to stay at The Missoula Motel 6 . Also, it would be refunded only after room inspection at checkout and if the staff decided that the room was in satisfactory condition. I still haven't been refunded my money . If I had known that there were more charges I would have probably looked at renting another Motel in town .
Stayed 1 night in Feb 2024
Response from Mountainside Hospitality on 14 Feb 2024
Thank you for your comments, Jason. I've reviewed your file and see that the deposit was refunded to you on Feb, 11. We are currently working with our partners to ensure that the information on their sites is correct and accurate. Apologies for any miscommunication. Otherwise, make it a great day!

8/10 Good

Kathryn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
What you’d expect for a Motel 6. Overall a good experience.
Stayed 2 nights in Jan 2024
Response from Mou on 12 Feb 2024
Kathryn,Thank you for your review! Please keep us in mind for future stays--we'll leave the light on for you.

8/10 Good

Ally

Stayed 1 night in Jan 2024
Response from Mountainside Hospitality on 12 Feb 2024
Thank you for your review!

8/10 Good

Thurman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mountainside Hospitality Management on 19 Jan 2024
Thank you for your review. Please keep us in mind for your future stays. We'll leave the light on for you.

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
King bed, 3 pillows, one no pillowcase. Not as clean as it should've been. Bathroom clean, bed very good. The chair in room was dirty, dusting needed, and the best area around the sink and bathroom. Mirrors needed recleaned. Front desk very nice.
Stayed 1 night in Jan 2024
Response from Mountainside Hospitality Management on 9 Jan 2024
Victoria,Thank you for taking the time to leave us a review and providing feedback. We're disappointed to hear you weren't completely satisfied with your stay. We will work to address these issues and look forward to seeing you again soon!

6/10 Okay

Samuel

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Mountainside Hospitality Management on 9 Jan 2024
Samuel,Thank you for your review.

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Styed 3 days thru Christmas. Tried to tell the guy who checked me in that i wanted 3rd floorvwith no one above me and he put me on 2nd floor and people beside and above both had dogs that ran and played sounding like horses. Finally called the 2nd night and got someone at the front desk to complain to no.avail. Hot water wasnt even luke warm the whole 3 days we were there. Then Christmas Day the fire department was knocking on doors literally trying to find out were the maintenance man stayed. Literally 2 bath towels and one hand towel is all that was in the room along with a rool and a half of toliet paper and no house keeping services the entire time. Worst Motel 6 I've ever stayed at and thats saying alot
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Brian,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Unfortunate
Stayed 1 night in Dec 2023
Response from Mountainside Hospitality Management on 9 Jan 2024
Thank you for your review.

8/10 Good

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Mountainside Hospitality Management on 16 Dec 2023
Thank you for your review, Elisabeth. Please keep us in mind for your future stays. We'll leave the light on for you.

8/10 Good

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mountainside Hospitality Management on 16 Dec 2023
Thank you for your review. Please keep us in mind for you future stays. We'll leave the light on for you.

6/10 Okay

Verified traveller

Travelled with family
Gone downhill a lot in the last 10 years.
It's ridiculous that they unplug the refrigerator in between guests. Fine, if you want to save electricity, do that. But the person checking people in has to tell the guests that the refrigerator is unplugged. We had a lot of food that had to be thrown out because we had no idea it had been at room temperature all night. This used to be a very competitive motel when they first revamped it, putting in new flooring, spiffing it up. Modest but always clean and very convenient location next to the campus. I was not impressed this last visit. And it was 40 bucks more per night than a much better motel that we stayed at just a few nights later.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Traveler,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Okay

Kevin

Stayed 1 night in Dec 2023
Response from Mountainside Hospitality Management on 16 Dec 2023
Thank you for your review. Please keep us in mind for your future stays.

2/10 Terrible

Keith

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The only positive of this experience was the front desk associate who checked us in. Nice guy. We didn't get to our room until late and didn't have the energy to do anything other than try to turn on a light (that was burned out), turn the TV on and fall asleep. When we woke up this morning we had a chance to examine the space. Our room was filthy. There were mystery stains running down the wall. The microwave/toaster oven had food caked into the bottom of it and splattered all over the inside. We opened the fridge and were IMMEDIATELY overwhelmed with an awful rotten smell, despite it looking clean. It made both of us gag. The bathtub and shower walls were stained. Sheets on the bed were so wrinkled it made me question if they had been changed. Paint splatters on the floor and cabinets near the vanity. The burned out light fixture had a layer of dust and grime on it that showed it obviously hadn't been cleaned in several weeks. Front door had scratches all around the locks and more stains. We will never stay here again, and I will be reaching out for a full refund. The Motel 6 north of town is remarkably better, we have stayed there several times and haven't had any memorably terrible experiences such as this one. Disgusting, unsanitary, and downright shameful. Didn't have time to speak with staff this morning, as we had to hurry home, and I hate leaving reviews without talking to anyone first to get issues resolved in-person, but I have never had as bad of a room as this.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Dec 2023
Hi Keith,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

Aimee

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mountainside Hospitality Management on 16 Dec 2023
Thank you for your review.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Nope nope
Lady’s at check in were nice enough. They were overwhelmed a bit. The room has a fridge, when opened it smelled like death. Made our room unbearable…There’s flys in the room, weird for December in MT. Hair everywhere….just not good…pretty gross…I’m gonna nicely try for a partial refund.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Eric

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It says that it is open 24/7 but the night window which says 11:00 p.m. to 6:00 a.m. ring bell for service was a lie there was nobody on shipped when I locked myself out of my room without a coat and shoes in 20° weather out 1:00 in the morning I had to wait outside with my pregnant friend until 6:00 when staff finally arrived, I didn't even get an apology I had mentioned compensation for free night and she ignored me until after check out the next day I asked her to talk to a manager about it so they compd me one free night. I believe we should have got a free night for every hour we were stuck outside getting frostbite.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Eric,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities, room comfort
Our room was dirty. Hair in the bedding all over and the shower was dirty. Staff was pleasant.
Stayed 1 night in Nov 2023
Response from Mountainside Hospitality Management on 21 Nov 2023
Thank you for bringing these items to our attention. It is important that we meet our guests' expectations.Please keep us in mind for your next visit.

10/10 Excellent

John

Liked: Amenities
Close to university!
Stayed 1 night in Nov 2023
Response from Mountainside Hospitality Management on 21 Nov 2023
Thank you for staying with us! Keep us in mind for your next stay. We'll leave the light on for you.

4/10 Poor

Lynette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room wasn't clean; however, after the manager was advised, he apologized and said he would clean it himself. When we came back, it was good.
Stayed 1 night in Nov 2023
Response from Mountainside Hospitality Management on 7 Nov 2023
Thank you for bringing this to our attention. Please keep us in mind for your future stays.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mountainside Hospitality Management on 6 Nov 2023
Thank you for your review. Please keep us in mind for your future stays.

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service
The room was too cold and not enough blankets.
Stayed 1 night in Nov 2023
Response from Mountainside Hospitality Management on 6 Nov 2023
Thank you for bringing this to our attention. Please keep us in mind for your future stays.

2/10 Terrible

Jevon

Disliked: Cleanliness, property conditions & facilities, room comfort
Unsatisfactory conditions
The room was dirty after they said it was cleaned. There was cracks in the ceiling and moldy ceiling tiles as well. Our door also wouldn't open with room key reprogramed multiple times. Desk clerk had to pry door open so we could get our stuff! This was supposed to be one of their suites! Property and room was in poor condition! Desk clerk did his best to get us intonour room. After our first night, we checked out and got a room somewhere else. Do not recommend this place!!
Stayed 2 nights in Oct 2023
Response from Mountainside Hospitality Management on 31 Oct 2023
Thank you for bringing these items to our attention. Please keep us in mind for your future stays.

6/10 Okay

Logan

Travelled with family
Decent room for the price
Stayed 1 night in Oct 2023
Response from Mountainside Hospitality Management on 23 Oct 2023
Thank you for your review. Please keep us in mind for future stays. We'll leave the light on for you!

10/10 Excellent

Marlene

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all super nice and helpful. I also like the fact that they don’t bother you during your stay and will help when you need linen or toiletries
Stayed 2 nights in Oct 2023
Response from Mountainside Hospitality Management on 23 Oct 2023
Thank you for your glowing review. Please keep us in mind for future stays. We'll leave the light on for you!

4/10 Poor

Nicole

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mountainside Hospitality Management on 23 Oct 2023
Thank you for your review. Please keep us in mind for future stays. We'll leave the light on for you!

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was helpful and friendly.
Stayed 1 night in Oct 2023
Response from Mountainside Hospitality Management on 20 Oct 2023
Thank you for staying with us. We are glad that you enjoyed your stay. Please keep us in mind for your future stays, we'll leave the light on for you.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in.
Stayed 1 night in Oct 2023
Response from Mountainside Hospitality Management on 20 Oct 2023
Thank you for staying with us. We are glad that you enjoyed your stay. Please keep us in mind for your future stays, we'll leave the light on for you.

6/10 Okay

Leslie

Disliked: Property conditions & facilities
Lived down to my low expectations of a motel 6. Over priced. Mattresses soft compared to similar motels.
Stayed 1 night in Oct 2023
Response from Mountainside Hospitality Management on 11 Oct 2023
We are happy to hear that you liked the mattress. Thank you for choosing this location for your stay.

2/10 Terrible

Mart

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower didn’t drain, TV/control didn’t work, non working light in bathroom for showering. There were long term guests that were disgusting , noisy, smoking. Room was very worn. Would not stay again.
Stayed 1 night in Oct 2023
Response from Mountainside Hospitality Management on 11 Oct 2023
Thank you for bringing this to our attention. We will address these issues.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room I had this time seemed to be run down more than I one I had in July
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Jennifer,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Lisa

Stayed 1 night in Sep 2023
Response from Mountainside Hospitality Management on 3 Nov 2023
Thank you for your review. Please keep us in mind for your future stays.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
check in was amazing. staff was very hardworking and friendly.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Jana L, Nelson

Travelled with group
Liked: Staff & service, amenities
We do like to stay here. Staff super cool. Only complaint was the cigarette buys all over the place. Not nice to come to your room to check in and butts everywhere all over the ground.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Jana L, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay at this location.
Usually when I stay at a Motel 6, I expect a no frills but clean room. This wasn't the case with this property. I asked for a non smoking room and I thought I was going to get lung cancer the smoke was so bad in my room. I called down to the front desk to fix this. They said they would send someone up to address the issue but nothing happened. It was so late when we got in that I had no choice but to stay. The next day, our clothes smelled like a dirty ash tray. People were actually living in rooms at this location. The balcony was filthy, not to mention BBQ grills and patio chairs strewn all over outside. The floors in our room were filthy, the microwave looked like a burrito exploded in it.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff was amazing and professional. The morning needs to be more attentive to the job and not friends on the cell phone, especially when guest are checking out.
Stayed 1 night in Sep 2023
Response from Mountainside Hospitality Management on 25 Sept 2023
We are glad that you enjoyed your stay. Thank you for bringing this to our attention. Please keep us in mind for your future stays.

2/10 Terrible

Elicia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hortible
Horrible property. Booked by mistake. Didn’t realize there were 3 motel 6 properties in Missoula. Night clerk was a hot mess. Should have left but was exhausted.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Elicia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Shelley, Kalispell

Travelled with partner
Liked: Cleanliness, staff & service
Staff helpful and friendly … burned out lights and poor lighting. Clean and convenient
Stayed 1 night in Sep 2023
Response from Mountainside Hospitality Management on 25 Sept 2023
Thank you for bringing the lights to our attention. We are happy that you enjoyed your stay.

2/10 Terrible

Naomi

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience at this hotel. Checking in was not bad, but I agree that Anthony is a bit off and talks too much about his personal life. He also said the Motel is locally owned and not corporate. As a business owner I would definitely want more for my business than what was represented this weekend! When we finally got up to our room someone else was standing in front of the door saying they were being put in it too! Mass confusion there but due to the Griz game there were alot of check ins all at once!! Stained sheets on one bed. Just gross!! Thank goodness there was 2! That alone had me wanting to leave but no other available rooms to rent anywhere!! The prices due to the game $164.00 for 1 night. Yep at Motel 6!! Prices today $89.00! Talk about gouging!! It was a birthday/anniversary gift for my husband!! We saved all summer to go and drive from Helena!! Absolutely no soap!! Not a smidgen! The bathtub looked like some bleach would do it good! Floors too! Just not clean looking. The A/C unit sounded like a jet at takeoff! Finally shut it off and had to deal with the heat!! Never could get the WiFi to work. Called to complain and was told they have no hot water to wash the sheets!! Our room had warmish water. Bleach and soaking and cold water get stains out. I know. I've done it! Take them to a laundromat then!! For what they just charged for one night for a booked motel I think they can afford it!! Not a good experience. Only good thing is it's right across from the stadium
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Adam

Stayed 1 night in Sep 2023
Response from Mountainside Hospitality on 11 Oct 2023
Thank you for the review.

6/10 Okay

Kaye

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Mountainside Hospitality Management on 25 Sept 2023
Thank you for the review. Please keep us in mind for your future travels.

2/10 Terrible

Shayne

Travelled with group
Disliked: Staff & service, property conditions & facilities
There was nothing that I really liked at all. It was very slow and un-organized upon check-in. There were no towels in my room, the shower curtain rod was broken and wreaked of pot. The other room the bathroom door was broken and couldn't be shut. And this one stunk as well of pot.
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6