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Reviews of Fairfield Inn & Suites by Marriott South Bend Mishawaka

2.5 out of 5
Fairfield Inn & Suites by Marriott South Bend Mishawaka
425 W University Dr, Mishawaka, IN

Reviews

8.2

Very good

Rating 10 - Excellent. 152 out of 373 reviews" "
Rating 8 - Good. 146 out of 373 reviews" "
Rating 6 - Okay. 36 out of 373 reviews" "
Rating 4 - Poor. 21 out of 373 reviews" "
Rating 2 - Terrible. 18 out of 373 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and super nice staff!
Stayed 1 night in Apr 2024
Response from Karen Bollerud on 17 Apr 2024
Thank you for your feedback

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Karen Bollerud on 17 Apr 2024
Thank you for your feedback

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, it is in a good shopping area, plenty of restaurants.
Stayed 3 nights in Mar 2024
Response from Karen Bollerud on 17 Apr 2024
Thank you for your feedback

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Stay
Stayed 1 night in Feb 2024
Response from Karen Bollerud on 17 Apr 2024
Thank you for your feedback

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean clean room. Great price
Stayed 1 night in Feb 2024

6/10 Okay

Bryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Miriam Xochitl

Stayed 1 night in Dec 2023

10/10 Excellent

Therese

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is good. Have stayed here several times on Way to Wisconsin
Stayed 1 night in Nov 2023
Response from SP on 6 Dec 2023
Thank you so much for the comment, we look forward to seeing you again!

6/10 Okay

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed at many Fairfield Nn and suites. Checked into room….someone had been sleeping in bed! 😳 Went to front desk…got a new room. Just a stop in our journey….slept…ate breakfast and left. The place needs some TLC!
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Allison

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Widows fogged up as drove up. Reception area small and over crowded. Was put in the middle of families with children competing in a sport near by. The families allowed to over run the Inn all in the hallways up and down looking at things on doors hanging out in small hallway and outside our room. Also over crowding in small pool. Hot tub not functioning. Odor in our room.
Stayed 1 night in Jul 2023

4/10 Poor

kim, south bend

Disliked: Property conditions & facilities
When you book for 3 nights, there should be 3 washcloths and 3 coffee packets. There were 2 and I had to find someone to get more, and the desk seemed to only be staffed until late afternoon. They were nice enough when they looked up from their phones. Ants in the room, trash in the parking lot, un-trimmed tree branches scraped my car, toilet had gross stain inside the bowl. It was quiet enough, decent mattress, good fridge. Will not stay here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and friendly would stay there again
Stayed 1 night in Jul 2023

6/10 Okay

Amy

Stayed 1 night in Jul 2023

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service
Clean but Not Great
The room was clean and spacious, but unfortunately we didnt sleep well. Our refrigerator and AC unit were not functioning. When we arrived the AC was set to 60, but the room was very warm and humid, and stayed that way our whole stay. The hotel was fully booked, so we couldn't switch rooms. Our blackout curtains only covered half of the window, so all of the light from the parking lot came through, making our room very bright all night. Those issues combined with a lack of noise barrier made for a sleepless night. We could hear everything above and beside us. The staff was friendly, and the hotel was clean, but it wasn't the best night's sleep. We will not stay here again.
Stayed 1 night in Jul 2023

6/10 Okay

Renee

Travelled with family
Disliked: Property conditions & facilities
But run down but could see they had replaced carpet. The room kinda had an old smell and the amenities were lacking- no hand soap or tissues
Stayed 1 night in Jul 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay/d a y tripping
Pool not working or available..laundry not working.. Did get in a small workout in..no gym towels available.. Great check in staff with good humor and food and casino recommendations.
Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Gayla

Stayed 1 night in Jun 2023

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Ok
Staff VERY friendly and attentive. The elevator is super old - inspection expired earlier this month and seems “sketchy”. Hallways are dark and outdated. The room was fine, but creaky floors.
Stayed 2 nights in May 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional ! Accommodating the various needs of 7 people !
Stayed 4 nights in May 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional! The room was very nice and clean! Loved this hotel!
Stayed 1 night in Apr 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Staff & service, property conditions & facilities
DOUBLE CHARGED
We booked our stay through expedia. The front desk clerk charged my credit card TWICE!! It led to an overdraft fee from my bank! I called the 800 number and they apologized and said that I would get the money back, however that does not recoop the over draft charge from my bank!! This is very upsetting.
Stayed 2 nights in Mar 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool water temp was very nice, warmer than most hotels. Hot tub was out of order but pool temp made up for that. Bathroom light needed to be replaced but I’m sure that will be taken care of
Stayed 1 night in Jan 2023

10/10 Excellent

Erin

Stayed 1 night in Nov 2022

4/10 Poor

Jim

Liked: Staff & service
Disliked: Cleanliness, amenities
Very disappointing the hot tub was out of order. No mention of it on the site. Looked like it had been down for awhile. There was a distinct mildew odor in our room. Did a search for a hotel specifically with a whirlpool hot tub. Didn't seem like hotel that should get 4.1 star rating.
Response from em on 3 Nov 2022
Thank you so much for your feedback and I do apologize for your experience as we are working very hard to fix all issues mentioned and do hope you will give us another chance in the future.

8/10 Good

Shameka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and located close to everything. I didn't like that the receptionist "mistakenly" gave another guest a key to my room. She told him the wrong room number. He walked in as we were in the bed. The manager did compensate us but that was a very scary situation.
Stayed 3 nights in Oct 2022
Response from ev on 1 Nov 2022
Thank you for your feedback we do appreciate it. We will work very hard at correcting our mistakes so they do not happen in the future. We do hope that you will stay with us again.

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff member - near Whole Foods
Stayed 1 night in Oct 2022
Response from ev on 1 Nov 2022
Thank you for your feedback we do appreciate you taking the time to let us know how we are doing.

10/10 Excellent

Kiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice & clean.
Stayed 1 night in Sep 2022
Response from ev on 1 Nov 2022
Thank you for your feedback we do appreciate you taking the time to let us know how we are doing!

4/10 Poor

Cassie

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
We prepaid for the room. Upon entering the room we experienced an overwhelming smell of urine. We went to the front desk, and they had no more room available. We had to go stay at another hotel. We are trying to get a refund at this time.
Stayed 1 night in Sep 2022
Response from ev on 1 Nov 2022
I apologize for your experience and thank you for your feedback. We will address all issues mentioned so that we can make your next stay the best stay!

2/10 Terrible

Marc

Stayed 2 nights in Sep 2022
Response from ev on 1 Nov 2022
Thank you for your feedback we use all feedback to make your experience a great one we will be sure to do all we can to fix any issues you had.

8/10 Good

marguerite

Liked: Cleanliness, staff & service, amenities
The wallpaper was peeling on the third floor.
Stayed 1 night in Aug 2022

10/10 Excellent

Patric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly night staff. Gentleman was quite helpful
Stayed 1 night in Aug 2022

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area close to shopping and restaurants. Friendly staff- good breakfast included
Stayed 1 night in Aug 2022

6/10 Okay

Deborah

Travelled with family
Disliked: Property conditions & facilities
Ok, I was disappointed. It did not meet my expectations. I’m picky I like things super clean! We stayed 4 nites total! No, none, zero housekeeping! They informed us during check in that they’re wouldn’t be any cleaning…. If u needed towels just stop by the front desk…. Well, we managed ok but I do think the motels/hotels are using the “Covid” crap as a excuse for no housekeeping. The breakfast was good 😋 The pool 🏊‍♀️ was closed. Scheduled to open the next day but, never did at all. The bathrooms were smelly (like pee) they were dated with wallpaper peeling…. (Who puts wallpaper in the bathrooms anyway!) We we’re down to one roll of toilet paper when we left ( again no housekeeping) Huge stain on the curtains when u closed them at nite. No toothpaste, no makeup remover packets….. it was just average of below. We booked with Expedia and the reviews were all so good with a 4 1/2 star ⭐️ But if u go to the website it’s a 2 star hotel! I like at least a 3 star ⭐️ or above! I guess u get what u pay for. But it was misleading! We won’t stay again at this place, would NOT recommend to anyone unless you’re ok with mediocre. That’s my 2 cents! I do plan to let Expedia know of their deceit.
Stayed 4 nights in Aug 2022

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!
Clean hotel and great customer service. Zero issues!
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a nice size (king suite) and the bed was comfortable. The front desk and breakfast staff were very cordial, and the breakfast was very good.
Stayed 3 nights in Jul 2022

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional. Check in was quick and seamless. All promised amenities were functional.
Stayed 1 night in Jun 2022

8/10 Good

Yin

Travelled with family
Liked: Cleanliness, property conditions & facilities
The front desk was not staffed when we arrived in late afternoon, we waited and said hello several times but no one showed up. I knocked on the manager’s door and a woman came out to check us in. Later I wanted another blanket as it’s cold at night, no one was at the front desk to serve customers. I never had this experience with Marriott hotels.
Stayed 1 night in Jun 2022

10/10 Excellent

Marie A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Nice location
Stayed 1 night in Mar 2022

10/10 Excellent

Sumana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable and exceeded expectations. We were concerned by some negative reviews. However, the room was clean, bed was comfortable, breakfast was great and hotel staff were extremely polite and helpful.
Stayed 1 night in Mar 2022

10/10 Excellent

Ella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and wonderful beds!
Stayed 1 night in Mar 2022

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the front desk was spectacular. We liked our first day so much we came back the next night on our return to stay with them.
Stayed 1 night in Jan 2022

10/10 Excellent

Michelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff! Very accommodating for our large sports group. Water heater went out during our stay and fixed fast without interrupting our stay.
Stayed 2 nights in Dec 2021

8/10 Good

sharolyn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bedside table had not been cleaned. Looked like someone spilled a drink on it. Needed a wet cloth to clean off whatever was left on top.
Stayed 1 night in Dec 2021

8/10 Good

Sondia

Stayed 1 night in Nov 2021

10/10 Excellent

DAVID, CHANTILLY

Stayed 1 night in Oct 2021