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Reviews of Quality Inn - In the business district

2.5 out of 5
Quality Inn - In the business district
1600 James Circle N, Brooklyn Center, MN

Reviews

6.6
Rating 10 - Excellent. 131 out of 663 reviews" "
Rating 8 - Good. 196 out of 663 reviews" "
Rating 6 - Okay. 141 out of 663 reviews" "
Rating 4 - Poor. 83 out of 663 reviews" "
Rating 2 - Terrible. 112 out of 663 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Markisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is by far the worst place to stay. Had stains all on the bed spreading pillow cases, blood on the wall, different areas in the room, bug, had to b killed on my head while laying down resting, rust, mode, corroded, Bacteria dirt staining all in the tub, me and my family couldn’t bath at alll. We slept in are clothes bc bedding wasn’t Presentable in a cleaning matter. And to top that all offf my son comes from a long hard day at work from overtime as a manager of his store and when he gets to the hotel he was told to wait in the lobby for someone to come down and assist my son up. When I sat in my car for 2hours and watch others never receive such treatment going in and out but my son was single out bc of his Appearance wearing a book bag having a PlayStation five in his hand as well as a uniform on some how Offended people and got him harassed and treated differently than others staying there. Stereotype and racial profile all because of his appearance, he supposedly as the manager said he could have been a robber. so saddd & very very unprofessional
Stayed 1 night in May 2024

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Abdul on 30 Apr 2024
Wendy,Thank you for your recent stay at Quality Inn. Property didn't get perfect review score. We will do our best to get best feedback after next stay.

2/10 Terrible

kevin, Philadelphia

Disliked: Cleanliness, property conditions & facilities
Had to see front desk about keycard every time I left the room due to it not working every time. The shower curtain had blood in them.
Stayed 4 nights in Apr 2024
Response from Abdul on 18 Apr 2024
Kevin,Very sorry to hear key issue all the time. Management is going to address this issue immediately because guest satisfaction is most important for us.Best regards

6/10 Okay

Tyler

Travelled with family, Travelled with partner
you get what you pay for so can’t complain , front desk were nice and chill but the area was loud outside
Stayed 3 nights in Apr 2024
Response from Abdul on 15 Apr 2024
Tyler,Thank you for the stay at quality Inn and feed back. Management is going to address outside loudness. See you again soon.

4/10 Poor

Brenda

Stayed 1 night in Apr 2024
Response from Abdul on 28 Apr 2024
Brenda,Thank you for the stay at Quality Inn. See you again soon.

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that. There was absolutely no lock on the windows. There was a party that raged outside our bedroom window till 3:00 a.m.. we found out in the morning that any one of them could have gotten into our room. This still has me shaking
Stayed 1 night in Apr 2024
Response from Abdul on 8 Apr 2024
Susan,Thank you for the stay at Quality Inn. We apology for this kind experience. Management is going to address this issue immediately to make more safe your next stay.Regards.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice atmosphere & clean.
Stayed 1 night in Apr 2024
Response from Abdul on 8 Apr 2024
Amanda,A big thank you for your recent stay at Quality Inn and amazing feedback. See you again soon.Best regards.

2/10 Terrible

Treyvond

Disliked: Amenities, property conditions & facilities
I. Have pictures and will be disputing this but it was so gross
Stayed 1 night in Mar 2024
Response from Abdul on 29 Mar 2024
Treyvond,Thank you for stay. Management will address this issue immediately.Sorry for that.

4/10 Poor

Barbara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedsheet had a burn hole, comforter had stains, ants all over the bathroom, bathtub was taped up, couldn’t close the curtains
Stayed 2 nights in Mar 2024
Response from Abdul on 20 Mar 2024
Hotel is going to address this issue immediately. See you again.

6/10 Okay

Aderonke

Liked: Amenities, property conditions & facilities
It is affordable.
Stayed 3 nights in Feb 2024
Response from Abdul on 20 Mar 2024
Thank you for the stay at Quality Inn and feedback. See you again.

10/10 Excellent

Tommie

Stayed 2 nights in Jan 2024
Response from Abdul on 20 Mar 2024
Thanks

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Abdul on 20 Mar 2024
Thank you

2/10 Terrible

Madelyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Furniture really dirty, holes and stains on sheets and comforters. Entire place smelled of smoke. People fighting in the hallways. Do not stay here.
Response from Abdul on 20 Mar 2024
Sorry to hear this issue. We will address it. Thank you

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Our doors were banged several tines during the night. This hotel is not safe. The rooms smell horrible
Stayed 1 night in Jan 2024

6/10 Okay

Jenna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was horrible dirt and stains around the bathroom, bedding, and especially the curtains… the entire floor smelt like cigarettes.
Stayed 1 night in Dec 2023

6/10 Okay

Dale

Stayed 1 night in Dec 2023

10/10 Excellent

Lanessa

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jamie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very run down and dirty, the room were dirty the bedsheet was burnt from cigarette the curtain doesn't close all the way. It was loud and noisy, felt unsafe due to drug dealers on the parking lots. Breakfast was bad. The room had a chemical smell. Fire alarm went off early morning due to people smoking in there room.

8/10 Good

Maleah

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very easy check in, quiet rooms and surrounding areas. Only downside was the condition of the hotel. Outlets taped together, cracked toilet, the elevator was creaky, and the bathroom floor was in poor shape. It was an overall nice stay despite the issues.
Stayed 2 nights in Nov 2023

4/10 Poor

PERRY

Disliked: Cleanliness, property conditions & facilities
There was more unsavory business going on at this motel than the south side of Chicago on a weekend. Just surprised I didn’t hear any gun shots. Wouldn’t stay there again if it meant sleeping in my car as alternative.
Stayed 1 night in Nov 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
This was by far the most dirty hotel I have ever stayed in! Pictures were very misleading to say the least. Tiles in the bathroom were sagging and cracked. Cealing had water stains every where. There was mold in corners and in the elavator. Entire elavator panel was unhinged. There is no way this place should have passed any real health inspection. Death trap ready to happen.
Stayed 1 night in Oct 2023

2/10 Terrible

Pearl

Stayed 1 night in Oct 2023

2/10 Terrible

Cynthia M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son stayed for 2 weeks. The staff was very helpful and kind.
Stayed 1 night in Oct 2023

8/10 Good

James

Stayed 2 nights in Oct 2023

10/10 Excellent

Justine

Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Disliked: Staff & service
.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Stayed 4 nights in Oct 2023

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was terrible
Stayed 1 night in Sep 2023

4/10 Poor

robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
People living in lobby. Holes in curtains and bedspread. Hotel needs renovations. Poor water pressure. Unsafe location. Booked for two nights but only could stay overnight due to questionable cliental.New staff looks like trying to change things but will take a long time. Still working on trying to get refund for night we did not stay

2/10 Terrible

Sukhdilpreet

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Every piece of furniture is broken and ripped, carpets not vacuumed properly
Stayed 1 night in Sep 2023

2/10 Terrible

Corey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed sheets and pillow cases had stains, “blackout” curtains were ripped up and stained and not even able to close. Staff were rude about receiving extra towels, said that we had some in our room and they only have a limited amount. Fine, but this is a hotel right?... drawers on dresser wouldn’t stay closed, tv stand was chipped away at. Hallways and elevator smelled awful. Continental breakfast was a joke only had waffles bagels bread and cereal.. no juice, eggs or meat choices. Best thing about this hotel was leaving. Never staying here again.
Stayed 2 nights in Sep 2023

4/10 Poor

Sayan, Brooklyn Center

Business traveller
Disliked: Cleanliness, property conditions & facilities
Need upgrade on everything.
Stayed 1 night in Sep 2023

2/10 Terrible

Jiunn Shi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should not be listed. The room smells like wet stinky socks, everything was worn down and broken. DO NOT STAY HERE . At least the staff was nice but the property is not for average human beings. Just dirty, feels unsafe, gross!!!!!!
Stayed 1 night in Sep 2023

4/10 Poor

Donald

Disliked: Cleanliness, amenities, property conditions & facilities
This location was dirty, rundown, elevators didn't work. Owners are sucking as much money out of this hotel without investing in the business.
Stayed 2 nights in Sep 2023

2/10 Terrible

Seth

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Where do I start? Ceiling smoke detector wrapped in paper started chirping at 1130am, cigar stuffed with cannabis, toilet flusher missing, elevator broken, outdide doors propped open, and women of the night servicing people in the parking lot. Horrible place..
Stayed 1 night in Sep 2023

2/10 Terrible

Justin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I did NOT enjoy the stay here at all. It was dirty, hey grungy, and loud noise/partying outside in the parking lot until 3AM. I would never stay here even if it was free. Horrible horrible experience. Would never recommend.
Stayed 1 night in Sep 2023

6/10 Okay

Josef

Disliked: Staff & service, property conditions & facilities
Close to the Events that I attended
Stayed 4 nights in Aug 2023

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness
There were holes in the walls, stains all over the walls and on the sheets and towels, no hot water, and the room smelled damp.
Stayed 2 nights in Sep 2023

8/10 Good

Hardtime

Ok
Stayed 3 nights in Sep 2023

2/10 Terrible

Cecilia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not as advertised. The room we were given didn’t have window coverings and was by a bright street/parking lot lamp and the toilet was leaking. We asked for a change of room and were offered a smoking room that reeked of 25 years of smoke and nicotine. We had no choice but to take the original room and personally turn the water off at the toilet. Saab the manager advised he would give us a partial refund which now I need to organize through Expedia.
Stayed 1 night in Aug 2023

4/10 Poor

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and disappointing
Property is not as described. No gym. No pool. Horrible condition of the building. The room was in terrible condition. The bedding was extremely old, smelly with holes in the blanket. The carport was rolled up in places. The smell of the room was that of a mixture of wet dog and cigarettes. The halls smelled of wet cigarettes and marijuana. We booked Sunday to Sunday for an event. We decided to leave a day early. Just couldn’t take the smells and disgusting room any longer. About an hour after I left, I noticed an attempted charge by the hotel for $122. I called and the man that I talked to about checking out early told me it was an accident. It was not an accident. It was on purpose. His demeanor on the phone seemed shocked that I called so quickly as he knew how far I had to travel. Shady business practices. Horrible quality. Stay somewhere else.
Stayed 7 nights in Aug 2023

4/10 Poor

MICHELLE, REDWOOD FALLS

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in disrepair. Coffee machine was broken.
Stayed 1 night in Aug 2023

6/10 Okay

Gloria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was great once in the room I noticed the tub wasn't clean and the TV stand was rotted out
Stayed 1 night in Aug 2023

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities
Totally terrible
Stayed 1 night in Aug 2023

2/10 Terrible

Angel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Don’t recommend
Would not recommend. Hallways smell like cigarettes and weed. Cleanliness is ok, baseboards are gross, elevator floors are sticky and missing baseboards. Very run down including maintenance of the room. Kids were uncomfortable but it’s hard when you book online
Stayed 1 night in Jul 2023

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Casey

Travelled with family
We stayed in the hotel and we were greeted by intoxicated men and they were talking about killing people . Very scary!! The rooms were extremely dirty one mattress had looked like blood stains, the furniture was extremely dirty, broken down and we found drugs in one of the (narcotics) in a broken chair. I would never recommend anyone to stay here nor would I ever go or drive there again
Stayed 3 nights in Jul 2023

4/10 Poor

Aric

Travelled with family and small children
Disliked: Property conditions & facilities
Cigarette holes in the blankets, and burns on the bathtub. For hours until about 3am people blaring music and playing with their car alarm both nights we were there. Nobody did anything about it. Will not go back.
Stayed 2 nights in Jul 2023