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Reviews of Holiday Inn Express & Suites Vadnais Heights, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Vadnais Heights, an IHG Hotel
1100 County Rd E, White Bear Lake, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 302 reviews" "
Rating 8 - Good. 93 out of 302 reviews" "
Rating 6 - Okay. 35 out of 302 reviews" "
Rating 4 - Poor. 15 out of 302 reviews" "
Rating 2 - Terrible. 6 out of 302 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zoey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice area very clean
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Tami

Big rooms
Stayed 1 night in Mar 2024

2/10 Terrible

Kingston

Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very welcoming and the rooms are very nice!
Stayed 1 night in Feb 2024
Response from Monica on 28 Feb 2024
Hi Ryan,Thanks for the great review, we're so glad you enjoyed your stay with us and look forward to seeing you again soon.

6/10 Okay

RIC

Stayed 1 night in Jan 2024

8/10 Good

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Kea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious and comfortable for a family get together. Great location and easy to find.
Stayed 2 nights in Dec 2023

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

LeAnne

Stayed 1 night in Nov 2023

8/10 Good

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

4/10 Poor

Colleen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Didn’t get any sleep.
Door rattled all night long, (the door frame) kept all of us awake. Housekeeping cleaning room directly across from us at 8am also noisy and disruptive. Didn’t get any rest. What a shame.
Stayed 1 night in Nov 2023

10/10 Excellent

Jim

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, updated, roomy. Super friendly staff!
Very nice stay. Nice, well-cared for property. My room was clean, roomy, and had plenty of desk area and dresser drawers. Bathroom was clean, and updated. Really good breakfast selections!
Stayed 3 nights in Oct 2023

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with connected restaurant. Next time will ask for the 4th floor. I could hear the room above me stomping around.
Stayed 5 nights in Oct 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs new carpets in rooms and especially the hallways.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Would been better but couldn’t sleep in due to construction.
Stayed 1 night in Sep 2023
Response from Monica on 29 Sept 2023
Hi Nicolas, I apologize for any noise you heard during your stay, we are installing a new elevator and make sure not to have any noise start until after 9am. Again, I am sorry for any disruption that caused you and hope to see you on your next visit to Vadnais Heights.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Larry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled, very comfortable and spacious room.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
The staff was friendly and helpful and the hotel was nice. There were detailed upgrades that showed they really thought about having people be comfortable. I will say there were not enough towels in the bathroom and lighting could be better. Overall, I would recommend this hotel and will return!
Stayed 1 night in Aug 2023

10/10 Excellent

Teresa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and in good condition. The window shades did a great job of blocking light. The breakfast had a variety of food including having enough gluten free options that my whole family had plenty to eat.
Stayed 1 night in Aug 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room wasn't freezing, like some other rooms have been.
Stayed 2 nights in Jul 2023

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service
The staff was extremely nice and helpful. The property is old, and the beds were uncomfortable.
Stayed 5 nights in Jul 2023

8/10 Good

Tiffany

Stayed 1 night in Jul 2023

10/10 Excellent

Susan R

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful, it was nice to have a workout room and pool, Jimmy's, the attached restaurant/sports bar was great.
Stayed 6 nights in Jun 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous breakfast!
Stayed 3 nights in Jun 2023

10/10 Excellent

Stephen

Stayed 3 nights in Jun 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in May 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2023

10/10 Excellent

Ron

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
I loved the soap and lotion dispensers in the bathrooms. I've never been a fan of little soaps for hand washing. This was waaay more convenient. And, with hotels encouraging green practices like not washing laundry every day, etc, it's great to see the reduced plastic. The elevator was a little scary. It didn't stop me using it, but I may have said a little prayer every time.
Stayed 2 nights in May 2023

6/10 Okay

adele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that there was a group of 5 young males running up and down the steps that decided to stop at our door straight across from the stairwell and knock VERY loudly that sacred the heck out of us in the middle of the day. As well as hearing other people talking as they walked past rooms, not much sound proofing. We checked out Saturday night instead of Sunday morning because if the noise was that loud at 4-7 pm I could only imagine what it would have been in the wee hours after bar close...
Stayed 2 nights in May 2023

10/10 Excellent

Schmeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 2 nights in Apr 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities Friendly staff
Stayed 4 nights in Apr 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Hometown feel
Stayed 1 night in Mar 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bacon morning was great! Noisy family with several kids was placed directly above us. I love kids, but the thumping went on for hours.
Stayed 2 nights in Mar 2023

10/10 Excellent

Anna

Stayed 1 night in Mar 2023

4/10 Poor

Adam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Used Mac and Cheese
I picked up macaroni and cheese from their market pantry but I started leaking on my shirt while I walked back to my room. Once I opened it to put it in the microwave I realized that the entire box had been opened before and that half of the box had been eaten by someone else... so gross Also, the elevators are broken but still operating. They make loud noises and bangs while they go up. Finally, it was 6:50 in the morning and there was no breakfast or coffee, the lights were out in the dining area, and guests were forced to sit in the dark. Very unlike my normal experience with other Holiday Inns. I wont stay again
Stayed 1 night in Mar 2023
Response from Monica on 7 Mar 2023
Hi Adam,I'm so sorry for the confusion, you actually were not grabbing items from our market that we have available for guests. Those items were not for sale. Our breakfast also opens at 7am on the weekend, we usually have coffee available and some cold items ready to go earlier. Again, I do apologize for the confusion and hope you enjoyed the rest of your stay.Thanks!

8/10 Good

Ralph

Stayed 1 night in Mar 2023

10/10 Excellent

Taylor

Stayed 1 night in Feb 2023

10/10 Excellent

Christine, North Branch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and responsive staff. Room was very clean as well. Bed and linen comfortable. Two types of pillows on bed to choose from. Only downfall was the premade (open and heat) generic breakfast They could buy from local shops and would make this a 10/10 place to stay
Stayed 2 nights in Feb 2023

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and clean room. Good breakfast. Friendly staff!
Stayed 1 night in Jan 2023

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Beautiful hotel, great location.
Stayed 1 night in Jan 2023

10/10 Excellent

Judy

Stayed 1 night in Jan 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Chingying

10/10 Excellent

Delaney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looks like it was just removed and enjoyed my time here
Stayed 1 night in Dec 2022