All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 570 out of 1000 reviews" "
10 - Excellent
570
Rating 8 - Good. 283 out of 1000 reviews" "
8 - Good
283
Rating 6 - Okay. 77 out of 1000 reviews" "
6 - Okay
77
Rating 4 - Poor. 42 out of 1000 reviews" "
4 - Poor
42
Rating 2 - Terrible. 28 out of 1000 reviews" "
2 - Terrible
28
9.0/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Tammera
Business traveller, Travelled with partner
9 May 2024
Liked: Cleanliness
Disliked: Staff & service
One of the staff members was rude and unaccomodating.
Tammera
Stayed 1 night in Apr 2024
Response from Peter on 11 May 2024
Hello Tamara, thank you for rating and commenting on your stay with us. We're sorry to hear about the service you received at the front desk. We've shared your experience with our front office leadership team and are using it as a training opportunity with the team. We are working to assure all our guests receive warm and friendly service. We hope to improve to serve you better in the future.
Hell J'aynae, thank you for rating and commenting on your stay. We're glad to see it was a good stay overall and hope you'll stay with us again!
4/10 Poor
Mabella
4 Apr 2024
Mabella
Stayed 1 night in Feb 2024
Response from Peter on 27 Apr 2024
Hello Mabella, thank you for rating your stay with us. We're sorry that we didn't provide the experience you were expecting. We hope to improve to serve you better in the future.
8/10 Good
Lakeisha
2 Apr 2024
Lakeisha
Stayed 2 nights in Mar 2024
Response from Peter on 27 Apr 2024
Hello Lakeisha, thank you for rating and commenting on your stay. We're glad to see it was good overall and hope you'll stay with us again!
8/10 Good
Houadu
31 Mar 2024
Houadu
Stayed 2 nights in Mar 2024
Response from Peter on 21 Apr 2024
Hello Houadu, thank you for rating your stay with us. We're glad to see it was good overall and hope we'll see you again!
8/10 Good
Tyler
30 Mar 2024
Tyler
Stayed 1 night in Mar 2024
Response from Peter on 21 Apr 2024
Hello Tyler, thank you for rating your stay with us. We're glad to see it was good overall and we hope you'll stay with us again!
10/10 Excellent
Anna
29 Mar 2024
Anna
Stayed 1 night in Mar 2024
Response from Peter on 18 Apr 2024
Hello Anna, thank you for rating you stay with us. We're glad to see it was a 5 out of 5 and hope we'll see you again!
Staff was really helpful and friendly, it was worth the stay.
Ronald
Stayed 1 night in Mar 2024
Response from Peter on 5 Mar 2024
Hello Ronald, thank you for rating and commenting on your stay. We're glad to hear the staff was friendly and the that the stay was worth the price. We hope to see you again!
Hello Troy, thank you for rating and commenting on your stay. We're glad to see it was a 5 out of 5 and you are correct, we do charge for parking. We hope you'll stay with us again!
Excellent, helpful staff and great shuttle service!
Laura
Stayed 1 night in Feb 2024
Response from Peter on 27 Feb 2024
Hello Laura, thank you for rating and commenting on your stay. We're glad to hear the staff and shuttler service were great and we hope to see you again!
10/10 Excellent
Corinne
20 Feb 2024
Corinne
Stayed 1 night in Feb 2024
Response from Peter on 20 Mar 2024
Cello Connie, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope you'll choose us again!
10/10 Excellent
David
Travelled with family, Travelled with family and small children
Hello David, thank you for rating and commenting on your stay! We're glad to hear that you enjoyed your stay and that we meet your family's needs. We're glad you chose us and hope you'll stay with us again!
I love this place and have stayed several times. It’s the perfect spot for a quiet night of rest before and after a vacation!
Jamie
Stayed 1 night in Feb 2024
Response from Peter on 17 Feb 2024
Hello Jamie, thank you for rating and commenting on your stay. We're glad to hear we continue to meet your pre-vacation needs. Thank you for choosing us and we hope to see you again!
This is my second or third time staying here and it’s been the same every time - clean, nice, and comfortable. Anytime I need to stay in Minneapolis it will be here!
Gabrielle
Response from Peter on 13 Feb 2024
Hello Gabrielle, thank you for rating and commenting on your stay with us. We are glad ot hear we're consistantly providing a clean and comfortable stay. Thank you for choosing us and we're looking forward to your next visit!
2/10 Terrible
Ted
9 Feb 2024
No hot water to shower!
Ted
Stayed 1 night in Feb 2024
Response from Peter on 10 Feb 2024
Hello Ted, thank you for rating and commenting on your stay. We are sorry for the hotwater issues you experience while you stayed with us. We have addressed the mechanical issue that caused the problem and are working on assuring we have procedures in place to help us avoid simmilar issues in the future. We're glad you chose to stay with us and hope to improve to serve you better in the future.
10/10 Excellent
Susan
8 Feb 2024
Susan
Stayed 1 night in Feb 2024
Response from Peter on 8 Feb 2024
Hello Susan, thank you for rating your stay with us. We're glad to see it was a 10 out of 10 and hope you'll choose us again!
Everything was clean, well maintained, and smelled nice. The salt water pool was fun to experience. My husband did wish they had a hot tub. The only thing I wish was different was the bathroom sinks need to be in the bathroom, not outside.
Emily
Stayed 1 night in Feb 2024
Response from Peter on 6 Feb 2024
Hello Emily, thank you for rating and commenting on your stay. We're glad to hear you found the cleanliness and condition of the hotel were good and that you enjoyed the saltwater pool. We will share your thoughts about the hot tub and bathroom design with ownership so they can take it into account as we condiser ways to improve the hotel. We're glad you stayed with us and hope you'll choose to stay with us again!
Paid for breakfast. Doesn't even open until 7pm. Got robbed of $40 for something NOT even available
Randy
Stayed 1 night in Feb 2024
Response from Peter on 6 Feb 2024
Hello Randy, thank you for rating and commenting on your stay. We are sorry our breakfast hours did not meet your needs and I am also sorry if we did not work with you and Expedia regarding the rate since you were not able to use one of the amenities you paid for. We will be in contact with you to work out details. We hope we can resolve the rate and we hope to improve to serve you better in the future.
Loved the room. Very comfortable. The hotel staff were very friendly.
Terri
Stayed 1 night in Feb 2024
Response from Peter on 3 Feb 2024
Hello Terri, thank you for rating and commenting on your stay with us. We're glad to hear the room was comfortable and the staff were friendly. We hope you'll choose to stay with us again!
Near the mall of America. I don't feel it's necessary to charge $10 for parking.
Jady
Stayed 1 night in Jan 2024
Response from Peter on 29 Jan 2024
Hello Jady, thank you for rating and commenting on your stay. We will share your feedback about the parking charge with ownership. We glad you chose to stay with us and hope you'll stay with us again!
perfect for my short business trip. Shuttle service was great.
Shawn
Stayed 2 nights in Jan 2024
Response from Peter on 3 Feb 2024
Hello Shawn, thank you for rating and commenting on your stay. We're glad to hear we meet your needs and that the shuttle was great. We hope you'll stay with us again!
10/10 Excellent
Kyle
26 Jan 2024
Kyle
Stayed 1 night in Jan 2024
Response from Peter on 20 Mar 2024
Hello Kyle, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope you'll stay with us again!
Nice warm pool and the bartenders and staff were top notch!!
mark
Stayed 1 night in Jan 2024
Response from Peter on 25 Jan 2024
Hello mark, thank you for rating and commenting on your stay! We're gald to hear the pool meet your needs and that the restaurant team was friendly. We hope to see you again!
8/10 Good
Constance
14 Jan 2024
Constance
Stayed 1 night in Jan 2024
Response from Peter on 25 Jan 2024
Hello Constance, thank you for rating your stay with us. We're gald to see it was a good stay over all and hope you'll choose to stay with us again!
8/10 Good
cheresa
13 Jan 2024
cheresa
Stayed 2 nights in Jan 2024
Response from Peter on 3 Feb 2024
Hello cheresa, thank you for rating your stay with us. We're glad to see it was good overall and are happy you stayed with us. We hope to see you again!
Hello Jeremie, thank you for rating and commenting on your say. We're glad to see it was a 5 out of 5. We're glad you stayed with us and hope you'll stay with us again!
8/10 Good
Joel
10 Jan 2024
Joel
Stayed 1 night in Jan 2024
Response from Peter on 31 Jan 2024
Hello Joel, thank you for rating your stay with us. We're glad to see it was good over all. Thank you for staying with us and we hope to see you again!
Hello Kristen, thank you for rating and commenting on your stay. We're glad to hear we meet your needs and we'll be here the next time you're in the area.
Hello Duane, thank you for rating and commenting on your stay with us. We are sorry that the facilites did not meet your needs. We'd love to hear more about how we can improve so we can serve you better in the future. We'll be reaching out shortly and hope we can serve you better in the future.
10/10 Excellent
Atala
25 Dec 2023
Atala
Stayed 1 night in Dec 2023
Response from Peter on 27 Dec 2023
Hello Atala, thank you for rating and commenting on your stay. We're glad to see it was 5 out of 5 and hope we'll see you again!
The hotel seemed to be clean and felt safe. I like the salt pool instead of chlorine, not so irritating smell. Breakfast staff was very good and attentive. food was good especially make to order omelet station.
The elevator control buttons on one of the cars was not working so well, and the shower in the womens bathroom in the pool area needs a new showerhead. was not impressed with paying for parking for an overnight stay
Penny
Stayed 1 night in Dec 2023
Response from Peter on 16 Dec 2023
Hello Penny, thank you for rating and commenting on your stay with us. We're in the process of repairing the elevator control buttons and will make sure we address the issue in the pool shower. We appreciate your feedback aouth the parking charge and will share your feelings with our ownership. We're glad to hear the pool and breakfast were good. We're glad you stayed with us and hope you'll stay with us again!