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Reviews of Cambria Hotel Minneapolis Maple Grove

3 out of 5
Cambria Hotel Minneapolis Maple Grove
9655 Grove Cir N, Maple Grove, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 510 out of 1001 reviews" "
Rating 8 - Good. 291 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off set from the hustle and bustle. Right off of 94
Stayed 1 night in May 2024
Response from Hieu Tran on 19 May 2024
Hi Andrea,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you enjoyed the peaceful atmosphere of our location, nestled away from the hustle and bustle of the highway and conveniently situated right off of I94.Creating a serene and comfortable environment for our guests is always our top priority, and we're delighted that we were able to provide you with a tranquil retreat during your time with us.We hope to have the pleasure of welcoming you back for another relaxing stay in the near future.Warm regards,

10/10 Excellent

Leah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel! Very friendly staff :) the pool is pretty tiny but, that wasn’t a concern to me. Super delicious continental breakfast .
Stayed 1 night in Apr 2024
Response from Hieu Tran on 15 May 2024
Thank you for taking the time to write a review of your stay at our hotel. We are so glad that you enjoyed the swimming pool and thought the breakfast was good. We hope to host you again soon. In the meantime, please enjoy the rest of your summer!

4/10 Poor

Leslie

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The limited hot breakfast. The lack of maid service in the morning
Stayed 2 nights in Apr 2024
Response from Hieu Tran on 15 May 2024
We're sorry your recent stay was just okay. We appreciate you taking the time to provide us with your feedback. We understand that you were not completely satisfied with your experience, and we want to assure you that we are taking your comments seriously. We are always striving to improve our guests' experience, and your feedback will be instrumental in helping us do just that. We look forward to welcoming you back and providing you with a better experience next time.

2/10 Terrible

linn

Travelled with family
The toilet was plugged when we arrived. We used bathroom in the lobby on the first night. They didn’t repair it the next day and sent us to a different hotel. So to the people at Expedia how do I get a refund.
Stayed 2 nights in May 2024
Response from Hieu Tran on 15 May 2024
I am sorry that you had a bad experience with the toilet in your hotel room. I understand that this must have been very frustrating, and I apologize for the inconvenience. I have reached out to you via email.

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities
peaceful
Stayed 15 nights in Apr 2024
Response from Hieu Tran on 15 May 2024
Thank you for your review. We're glad you enjoyed your stay and found our hotel to be peaceful. We hope to see you again soon!

2/10 Terrible

Shan

Liked: Cleanliness
Disliked: Staff & service
I have a severe neck. Left bartender a 50 so i could go up to my room if needed. Well he conveniently didn't mention it again. I probably would have let him keep it but pretty untrustworthy in my opinion.
Stayed 2 nights in Apr 2024
Response from Hieu Tran on 15 May 2024
Hi!Could reach out to us to elaborate on the experience at the bar? We would like to know in detail what this review is about. Thank you

10/10 Excellent

Alba

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Emmy

Stayed 2 nights in Apr 2024
Response from Hieu Tran on 19 May 2024
Hi Emmy,Thank you so much for your outstanding review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here.Receiving a perfect score from you means the world to us, and it serves as a great source of motivation for our team to continue delivering exceptional service to all our guests.We can't wait to welcome you back for another memorable stay!Warm regards,

10/10 Excellent

Scott

Stayed 2 nights in Jan 2024
Response from Hieu Tran on 19 May 2024
Hi Scott,Thank you immensely for your exceptional review and for awarding us a perfect score of 5 out of 5! We are absolutely delighted to hear that your experience with us was nothing short of outstanding.Providing our guests with a flawless stay is our ultimate goal, and your feedback reaffirms that we are on the right track. Your kind words truly inspire us to continue exceeding expectations and delivering exceptional service.We eagerly await the opportunity to welcome you back for another phenomenal stay in the future!Warm regards,

8/10 Good

Chad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Check-in person was very rude.
Stayed 2 nights in Apr 2024

2/10 Terrible

Debbie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Dislikes -- Check-in person (the bar manager is who I had as I was able to read that on his name tag, but not his name) was very rude at check-in time, did not take time to listen to me, said this is the way it is and charged me for my room when I already paid a now price with Expedia. which now paying twice for one room is messing up my checking account with pending purchases. ** Nothing was said or given to us for a secure Wi Fi connection to use our phones and computers in the hotel. This should be a given for all guests! ** A text was sent to me with my husband's name, and he wasn't even there and nowhere did I have that on my charge card or booking. Was a welcome text. I hadn't even gotten up to my room and the text came through. I was already upset with check in and now a text not even to me! REALLY?! too many texts from Cambria. **no carts available for taking luggage up to the rooms **no plastic bags in the garbage cans in the hotel room. or even a bag for dry cleaning that all other hotels I have been to have one hanging in the closet. **No bible in the room, really! All hotel and even motels have that in each room. **Light on the nightstand had a light bulb burned out or light isn't working in room 330. ** No soap dish or even a tray to put your soap bar in after using it. Love - I love the amenities the hotel offers, and the times given at check in. One thing that would be nice is having a typed list of hours from open to close of all the amenities.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great hotel but had quirky issues - that could easily be resolved -that took away from the quality. First I spent a lot more time at the front desk than necessary. Rang the bell - waited a few minutes - rang the bell again - waited again and then finally yelled out. A customer told the front counter lady that was way across the foyer to come. When you are tired from traveling - not a great start. Grabbed coffee at 7am - lukewarm. Took like 10 minutes to get hot water to a very outdated shower but otherwise - a really nice hotel, pool/hot tub comfy bed, lots of space, modern room etc.
Stayed 1 night in Apr 2024

10/10 Excellent

Cassie

Stayed 3 nights in Mar 2024

8/10 Good

Carole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The pool was perfect for our young grandchild. The room was comfortable. The breakfast was good.
Stayed 1 night in Mar 2024
Response from GM on 5 Apr 2024
Thank you Carole for your wonderful feedback. We're glad the grandkids enjoyed our heated indoor pool! We hope to see you again soon.

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Clean
Stayed 1 night in Apr 2024
Response from GM on 5 Apr 2024
Thank you Marc for your feedback. We hope to see you again.

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were courteous and helpful. The hotel was easy to get to, and quiet.
Stayed 1 night in Mar 2024

8/10 Good

Laurie

Travelled with family and small children
Liked: Cleanliness
Nice separate sleeping areas in room. Some issues with electronics and broken linen shelf in bathroom, so not enough linens, but fast response when requested extras. Very nice staff.
Stayed 4 nights in Mar 2024

6/10 Okay

Blain

Business traveller
Disliked: Staff & service
Check in was janky. No description of property amenities. Didn’t even know there was breakfast. Second night I went elsewhere for drinks/dinner because there was only one (1) employee handling front desk/bartending/cooking. Where was management?! Had to text back twice in response to the properties outbound “welcome.. can we get you anything?” Property answered the following day for my blow dryer request. (Shouldn’t they just be in the room?) window in hotel room couldn’t Close all the way. Turned heat up to accommodate. Too much of a hassle at this point to switch rooms given my experience thus far. Not sure if stay again!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed everything 😌
Stayed 2 nights in Mar 2024
Response from GM on 28 Mar 2024
Thank you Donna for your feedback. We're glad to know you received excellent hospitality from us. We look forward to seeing you back at our hotel.

6/10 Okay

Courtney

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Fairly clean and breakfast was good. In definite need of refurbishments. Beds were uncomfortable and toilet had issues flushing. Updates that have been made seem to be cheaply done and not very functional, specifically the bathroom sinks. Overall, not terrible, but we are unlikely to stay again.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Hi Courtney,Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with engineering team to better handle these types of situations differently in the future.We hope for another opportunity to properly host you in the future.

8/10 Good

Andie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you Andie for your feedback. We hope to see you again soon.

6/10 Okay

Eloy

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The older over night lady was a little rude. I didn’t appreciate that.
Stayed 1 night in Mar 2024
Response from Cambria on 18 Mar 2024
Thank you for your feedback Emily. We're glad you had a good experience with the stay. Your feedback of our night desk person will be pass onto the appropriate department for future improvement. We hope to see you again soon.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you Mark for your feedback! We're excited to know you had a great experience. We hope to see you again soon!

10/10 Excellent

SUPADA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 18 Mar 2024
Thank you Supada for the wonderful feedback of 5 out 5! We hope to see you again soon.

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was awesome and we really enjoyed the breakfast setup and the bar was great also
Stayed 6 nights in Feb 2024
Response from GM on 18 Mar 2024
Thank you Victor for the wonderful feedback. We're glad to know you enjoyed our free hot breakfast!

8/10 Good

Jonina

Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained and modern. I didn't spend any time in the bar near the lobby, but it looked like a great space to hang out with friends or sit at the bar solo. The King room was laid out nicely with a living area and bed area which was perfect for my solo weekend and not feel like I was cooped up in a small space. The proximity to Arbor Lakes shopping or Albertville outlets is just right. Staff was friendly and helpful and rooms were quiet. I would chose this place for a quick getaway again.
Stayed 2 nights in Mar 2024

8/10 Good

Shayla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Upstairs people occupying the apartment where up all night running and stomping around. Which was hard to sleep but nothing against the hotel as a whole. Just unfortunate people where disrespectful through the late night time
Stayed 1 night in Mar 2024

6/10 Okay

Ashley

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Cleanliness was lacking and customer service wasn't the best.
Stayed 1 night in Feb 2024

2/10 Terrible

Viktoriya

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from GM on 25 Mar 2024
Thank you Robert for your feedback. We hope to see you again soon.

4/10 Poor

Seth

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful entry way and nice to have a living room. But staff promised to assist in TV being fixed for both rooms and never was completed. No one cleaned the room when specifically asked prior to cleaning times. Staff became accusatory once asked for assistance.
Stayed 3 nights in Feb 2024

8/10 Good

stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room really needs more lighting. In the main area of 2 Queen suite there was only a fairly dim nightstand light. Difficult for us when getting ready in the morning. There was some spots of maybe rust?? and maybe mildew in the shower.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean hotel. Check-in staff was super friendly and accomodating. This hotel is close to everything we needed. Great breakfast provided. The only things we noticed, too late, was we had no towels to shower with, had to use hand towels, and there was no blow dryer.
Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Travelled with partner
Enjoyed our time
Stayed 1 night in Feb 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have the open bar and breakfast. Very convenient to dining and grocery shopping
Stayed 4 nights in Jan 2024

10/10 Excellent

Aleida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean rooms and a nice small pool area
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Thank you Aleida for the positive feedback. We hope to see you again soon

10/10 Excellent

Aleida

Stayed 2 nights in Feb 2024
Response from GM on 8 Feb 2024
Thank you Aleida for the 5 out 5 ratings! We hope to see you again soon.

10/10 Excellent

Miranda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and really nice. The staff were super friendly and helpful. The pool is a bit small but it was warm and the hot tub seems to be working as well. Nice little gym as well. Haven’t had the breakfast yet but I would stay here again for sure.
Stayed 1 night in Feb 2024
Response from Gm on 9 Feb 2024
Hi Miranda, thank you for the wonderful feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gm on 8 Feb 2024
Thank you Daniel for your positive feedback. We hope to see you again soon.

8/10 Good

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay
I thought the hotel was very nice. The check in people were kind. The pool had zero towels and when I asked about getting more they said they’d be right there but they never came. The pillows were super uncomfortable. Other than those 2 things the hotel stay was great. I will be staying there again the next time I am in MN. I will bring my own pillows and towels :)
Stayed 1 night in Jan 2024

8/10 Good

Real

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Rooms was spacious and nicely designed.
Stayed 1 night in Jan 2024

10/10 Excellent

Gabriela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was really good !
Stayed 6 nights in Jan 2024

10/10 Excellent

Micky

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Part of bedding had hair on it
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a busy night!! The team on board tonight is doing so well! Thank you for your hustle guys. Front desk checkin gentleman was so very prompt and friendly. Handled customers very professionally! The bar tender was running around. Great job! Thanks for our stay.
Stayed 1 night in Jan 2024