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Reviews of Home2 Suites by Hilton Menomonee Falls Milwaukee

3 out of 5
Home2 Suites by Hilton Menomonee Falls Milwaukee
N91 W15851 Falls Parkway, Menomonee Falls, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 324 out of 477 reviews" "
Rating 8 - Good. 92 out of 477 reviews" "
Rating 6 - Okay. 32 out of 477 reviews" "
Rating 4 - Poor. 13 out of 477 reviews" "
Rating 2 - Terrible. 16 out of 477 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary Ginene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness and professionalism of staff. Close enough for casual dining and shopping. Plenty of parking. Continental breakfast was ok. Housekeeping every other day was fine with me.
Stayed 5 nights in May 2024

10/10 Excellent

Jesse

Stayed 1 night in Mar 2024
Response from Vance on 14 May 2024
Thank you for 5 of 5

10/10 Excellent

Kathleen T

Liked: Cleanliness, staff & service, property conditions & facilities
Pool great for kids. Delicious breakfast. Would return for sure
Stayed 2 nights in Apr 2024
Response from Vance on 9 May 2024
Thank you for your review!

10/10 Excellent

Michael, Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property, clean and well maintained and the staff was fast and accommodating!
Stayed 1 night in May 2024
Response from Vance on 9 May 2024
Thank you for your review!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vance on 24 Apr 2024
Thank you so much! I will share with staff.

10/10 Excellent

S'Alem, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great work and excellent room!!!
Stayed 1 night in Apr 2024
Response from Vance on 18 Apr 2024
Thank you and I will share with staff!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The staff was friendly and helpful. The breakfast bar served hot breakfast sandwiches which were great.
Stayed 2 nights in Apr 2024
Response from Vance on 15 Apr 2024
Thank you for staying with us!

6/10 Okay

Shaniqua

Stayed 1 night in Apr 2024
Response from Vance on 9 May 2024
Sharing your review with staff.

10/10 Excellent

Robbie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean property. Staff was super friendly.
Stayed 1 night in Apr 2024
Response from Vance on 15 Apr 2024
I will share with staff!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Good service.
Stayed 1 night in Apr 2024
Response from Vance on 15 Apr 2024
Thank you for letting us know.

10/10 Excellent

Chantel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Apr 2024
Response from Vance on 8 Apr 2024
Thank you, Chantel! I look forward to your next visit.

8/10 Good

Mandi

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We really like Home 2 hotels. They are roomy and affordable. This particular hotel however wasn’t as clean as we would like. The fridge although appearing clean, smelled like rotten meat and there was stains on the carpet. The extra bedding in the room was also iffy. The staff was great and the location was convenient(right off the highway, plenty of food/drink options and shopping nearby). Overall, a decent stay but housekeeping could have been better.
Stayed 2 nights in Apr 2024
Response from Vance on 8 Apr 2024
Thank you for your comments and I will review with the housekeepers.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Vance on 4 Apr 2024
Thank you for your review!

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place as always!
Stayed 2 nights in Mar 2024
Response from Vance on 1 Apr 2024
Thank you!

10/10 Excellent

Uniqueka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nice. I had no complaints. Everything was clean and was quiet. My children enjoyed the pool. Breakfast was great. Near a lot of shopping and food. Would stay again.
Stayed 1 night in Mar 2024
Response from Vance on 1 Apr 2024
Thank you!

8/10 Good

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice camp fire in front of hotel.
Stayed 1 night in Mar 2024
Response from Vance on 12 Mar 2024
Many Guests enjoy the Home2 experience. thanks for the comment!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, sustainably appointed room.
Stayed 2 nights in Mar 2024
Response from Vance on 12 Mar 2024
Thank you for your kind words. Home2 fully participates in environment improvements.

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was very nice. Ample parking and a safe environment. The breakfast was amazing!!! A lot of choices. Coffee available 24hrs! The room was large and accommodated 4 adults comfortably. The bathroom however was not very clean and we needed to ask for additional towels and other amenities for the bathroom (kleenex, toilet tissue). We were taken care of very quickly and we appreciated that.
Stayed 2 nights in Mar 2024
Response from Vance on 4 Mar 2024
Thank you for letting me know of the issues encountered and I will review with my housekeeper today!

8/10 Good

Nancy

Stayed 2 nights in Feb 2024
Response from Vance on 22 Mar 2024
Thank you for a positive review!!

10/10 Excellent

priscilla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean spacious room. convenient location. very friendly responsive staff
Stayed 1 night in Feb 2024
Response from Vance on 28 Feb 2024
Thank you for your comments!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re a group of 5 women who stayed one night visiting the Menomonie Fall’s WI area. We were disappointed the pool was closed, but it couldn’t be helped. The breakfast in the morning was very good and offered many items. The area to enjoy your breakfast was comfortable and they had a rock fireplace going early in the morning out on the patio and it made for a cozy February morning environment. The room was comfortable and spacious and checking in and out was a breeze. The staff were all very nice.
Stayed 1 night in Feb 2024
Response from Vance on 28 Feb 2024
We look forward to your next visit

6/10 Okay

Daryl

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Dope smoke everywhere
Convenient location, quiet stay. Generally a nice place. Could not enter or exit without walking through a cloud of dope smoke.
Stayed 1 night in Feb 2024
Response from Vance on 9 Feb 2024
Did you report this to the Front Desk? The outdoor fire pit does attract cigarette smokers.

6/10 Okay

Kari

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Staff was wonderful but the hotel could use some cleaning. Wasn’t terrible but the hallways had garbage in most and our countertops and tables haven’t been wiped down in awhile our towel was black as well as the light switches. I would stay again but hoping next time cleaner!
Stayed 1 night in Feb 2024
Response from Vance on 5 Feb 2024
Thank you for expressing a 2nd chance to make a good first impression, please reach out to me on your stay.

10/10 Excellent

Jesse

Stayed 2 nights in Feb 2024
Response from Vance on 22 Mar 2024
Thank you for solid review!

10/10 Excellent

Jami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great continental breakfast. Shower was discolored; not dirty, but in need of maintenance. Overall very pleased and would stay again. Pool is small and was very cold.
Stayed 2 nights in Jan 2024
Response from Vance on 9 Feb 2024
Thank you for your comments

10/10 Excellent

Solomon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Jan 2024
Response from Vance on 5 Feb 2024
Thank you for your comments!

8/10 Good

priscilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice, clean, good deal for overnight stsy
Stayed 1 night in Jan 2024
Response from Vance on 9 Feb 2024
Thank you for your comments

10/10 Excellent

Elois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vance on 5 Feb 2024
Thank you for your comments!

10/10 Excellent

Carmela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vance on 5 Feb 2024
Thank you for your comments!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Vance on 9 Feb 2024
Thank you for the score!

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very clean, well kept room. Breakfast had typical continental breakfast options that were fresh each day. Room was spacious, TV worked and came with all the ideal paid service channels (HBO etc.). Refrigerator and freezer were spacious and properly chilled. Bed and pillows were comfortable; no pillow pitting, sheets were warm and bed was in the middle of hard and soft extremes. I did not use the WIFI (had a strong 5G mobile connection and a hotspot) and thus cannot speak to that. My only negative comment is regarding booking and door key functionality. When I first arrived, neither key worked to open the door. The front desk suggested the lock light behavior indicated a low battery, so she assigned me to a new room. This action seemed to have caused unexpected problems. When I got to my room the next night, all my stuff was gone. Front desk was called who informed me that housekeeping had no check-out date assigned to my room and thus assumed it was vacant and subsequently brought all my stuff to the front desk without attempting to contact me. Hours after reclaiming my possessions, a random person beeped and walked into my room unannounced... he had just arrived and had been assigned my room, as if the front was unaware I was in there. Thank God I was dressed, I recall thinking. I walked down to the front desk to ask how it happened, learned nothing, returned to find my own key had since stopped working, and had to get a new one.
Stayed 4 nights in Jan 2024
Response from Vance on 13 Jan 2024
Please contact me at hotel

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vance on 5 Feb 2024
Thank you for your comments!

8/10 Good

Shaneka

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vance on 5 Feb 2024
Thank you for your comments!

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 4 nights in Dec 2023
Response from Vance on 29 Dec 2023
Thank you for staying with us and if you can be specific regarding amenities, I would appreciate the feedback.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
When we first walked in, it was a very warm welcome. The front desk and management made us feel like we've been there before. The hotel (this is no hotel. Way above that word) was beautiful. When we walked into our suite, we could not believe the warm and welcoming feeling when you opened the door. This is the first time staying at the Hilton. If I was given the opportunity to visit again I would not hesitate. I really can not say enough about the whole experience. Visit the Hilton in Menominee Falls and than you can see what I mean. (our stay 12/20/2023 suite 333)
Stayed 1 night in Dec 2023
Response from Vance on 27 Dec 2023
We appreciate your kind words and will share with staff!

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vance on 27 Dec 2023
Thank so much for staying with us!

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023
Response from Vance on 9 Feb 2024
Thank you for the score!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable stay. Nice breakfast
Stayed 1 night in Nov 2023
Response from Vance on 21 Nov 2023
Thank you for staying with us

10/10 Excellent

Holly

Stayed 1 night in Nov 2023
Response from Vance on 21 Nov 2023
Thank you for staying with us

4/10 Poor

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from DeeAnna B. on 8 Nov 2023
Thank you for taking the time to share your experience.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Highest Recommendation
Several families of out-of-town relatives stayed at Home2 Suites two nights to attend a family wedding! We asked beforehand to have an informal family gathering in your lovely breakfast area Friday evening before the wedding for those extended family not attending this particular wedding but wanting to meet up with the out-of-towners they hadn't seen in years, and in some cases, had not yet met. This was a very special gathering of extended family as you can imagine, and turned out to be beyond expectations, it was spectacular! the Manager Donna, and absolutely everyone at the Home2 Suites were so helpful and accommodating to our group going above and beyond. In addition during our stay, our rooms were wonderful, the beds beyond comfortable, the breakfast very good, and overall a very pleasant, clean and casual place to stay. Highly recommend Home2 Suites in Menomonee Falls, WI
Stayed 2 nights in Oct 2023
Response from DeeAnna B. on 31 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose us for your family event. We hope to welcome you back soon!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from DeeAnna B. on 31 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

BRENDA A

Liked: Cleanliness, amenities, property conditions & facilities
Didnt like that when i asked for a pillow to be dropped off at room i was told to come down to the front desk. At the front desk there was no one there. Just apillow laying there with a pillowcase laying with it not even on it. I came right down after i called.
Stayed 1 night in Oct 2023
Response from DeeAnna B. on 31 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! I apologize our service was not up to par. I will pass this information to the correct department. I hope you will give us another chance in the near future. We hope to welcome you Home again soon.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from William on 26 Oct 2023
Thank you for your visit and we are happy that it was a great experience for you!

2/10 Terrible

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were not given the room we reserved. We reserved 2 rooms with a king size bed and when we got to the room it was 2 room with two queen beds in each room, When we went to the front desk and asked for the rooms we reserved she said there was none available. I asked the front desk why aren’t we getting what I reserved and she said because we booked our room through Expedia. We should be refunded or compensated for not getting what I paid for.
Stayed 1 night in Oct 2023
Response from DeeAnna B. on 31 Oct 2023
I wanted to say thank you for your feedback. I am sorry to hear you were not satisfied with your stay. I will be speaking with our staff to prevent this from happening again. I hope you will give us another chance in the near future. We hope to welcome you home again soon.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DeeAnna B. on 17 Oct 2023
I wanted to say thanks for your recent stay here at our hotel and can’t wait to welcome you home again soon!

8/10 Good

sarah

Stayed 1 night in Oct 2023
Response from Vance on 7 Nov 2023
Thank you for scoring us!

8/10 Good

Jan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from DeeAnna B. on 17 Oct 2023
I wanted to say thanks for your recent stay here at our hotel and can’t wait to welcome you home again soon!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DeeAnna B. on 11 Oct 2023
I wanted to say thanks for your feedback. We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay overall!
Stayed 2 nights in Oct 2023
Response from DeeAnna B. on 11 Oct 2023
I wanted to say thanks for your feedback. We’re proud you enjoyed your stay and can’t wait to welcome you home again soon!