Dear Dave, we apologize for the inconveniences you experienced during your stay. We regret that the link for the security deposit did not work as expected and caused frustration. Refunds typically take 5 to 10 days, depending on the card used for payment. We strive to provide efficient communication and prompt assistance, and we apologize if our response time fell short of your expectations. We encourage guests to reach out to our 24/7 customer service for immediate assistance. Regarding your concerns about the amenities and surrounding area, we appreciate your feedback and will take it into consideration for future improvements. We aim to ensure that all guests have a comfortable and enjoyable stay. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back under better circumstances.

Dear David, we sincerely apologize for the confusion and inconvenience you experienced upon arrival at our property. It deeply concerns us to hear about the discrepancies between the arrival instructions and the actual experience you encountered. First and foremost, we want to assure you that we are a legitimate accommodation provider operating under the name Sojo Stay Accommodation. We take great pride in providing our guests with a comfortable and enjoyable stay, and it is disheartening to learn that your experience did not meet your expectations. We understand that communication is essential, and we regret any difficulty you encountered in reaching us. Please note that our team is available 24/7 to assist guests with any inquiries or concerns via messages or calls. We encourage you to visit our website where you can find our contact information and reach out to us directly. In the event of any issues or concerns during your stay, we recommend contacting Hotels.com as your primary point of contact, as they are the booking platform through which your reservation was made. They are equipped to assist you further and facilitate communication between guests and hosts. Thank you.

Dear Nathan, thank you for your feedback! We're glad you enjoyed the property and its location. We apologize for any inconvenience with the access instructions and WiFi, and we'll work to improve these aspects for future guests. We hope to welcome you back soon!

Dear Joshua, thank you for sharing your thoughts with us. We're delighted to hear that you found the apartment beautiful and its location central to everything you needed! Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future.