Ratings based on 1,036 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Monterrey, Mexico

At the Malpensa Airport

Posted 31-Jul-2015
Big rooms, but need to walk a lot to get to rooms.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

airport

Posted 30-Jul-2015
Pros: We ate at their restaurant. Food was very good, fair priced.
Location: all you can do there is take a plane or get off one.
Hard to rate because the first room they gave us was supposed to be a non smoking room, but someone had definitely smoked there. Immediately they changed us to not only a room that had not only no such odor but but a larger upgraded room. Very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Skillman, New Jersey

Extremely convenient location.

Posted 30-Jul-2015
Pros: quality, decor, convenience
Location: Walk out the lobby door and you are in the airport terminal 1.
Clean, pleasant, modern and most convenient location to the Terminal 1, just walk out the lobby door. Restaurant is surprisingly good. Quality of food was excellent, creative and the staff was professional.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location right at the airport.

Posted 27-Jul-2015
Hotel is situated between the two terminals. Literally walk out of the front door and go right to the check in counters. Very convenient!
3 out of 5
by A verified traveller

Kürzer zum Terminal gehts nicht

Posted 22-Jul-2015
Pros: Kurzer Weg zum Terminal
Location: Nicht als Stadthotel geeignet. Nur okay in Zusammenhang mit Flügen.
Für 1 Overnight-Stop (spät rein, früh raus) ist das Hotel okay. Zimmer sind gut. Bau selber ist optisch eine unschöne Sache. Wer wie ich 1 Zimmer in einem Querriegel des Gebäudekomplexes hat, hat das Gefühl, in einem Ibis-Mini zu wohnen.
3 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, Texas

Yes, It's Convenient

Posted 18-Jul-2015
Pros: The desk staff is excellent. The rooms are very clean and comfortable (except the temperature issues). Free bottled water is very nice.
Cons: Thermostats are self regulating and complicated so hard to use and hard to get cool. Hair dryers overheat and cut off. The restaurant.
Location: Perfect for overnight before a flight as you can walk to your gate. However you pay for the privilege.
This hotel is just fine for it's purpose: staying close to Malpensa (It is in the airport) to fly out the next day. After that they fall down on being a good host. Room bedding and appointments were top notch. The room thermostats are preset, complicated and work variably. It was hard to get cool and the staff had no answers. You have a choice of just staying uncomfortable or spending your few precious hours trying to fix the issue. Hair dryers overheat and cut off during use. Restaurant is well appointed but the temperature is hot in the summer. Staff is personable but the service is just okay. The food was marginal at best (cold, overcooked or undercooked) and overpriced across the board. The hotel is really good to stay at the airport to fly out the next day, but you pay a higher price than anywhere else for the privilege. Almost everything there is either uncomfortable or inconvenient. The management needs to just spend one night there and they would be embarrassed.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Large hotel with a lot of people

Posted 09-Jul-2015
Pros: The room was quite comfortable.
Cons: The reception could be more "personalized' and people should be added at the reception to help with check in and check out when it is crowded
Location: This is a place for people who have a flight to take early in the morning or so.
No personalized feel at the hotel. The hotel is OK and clean but you feel very small in this very large hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

perfect place to stay

Posted 07-Jul-2015
Very clean, very hospitable staff. Great restaurant. Kids enjoyed the pool. One can even take an express train right from airport to dowtown Milan.
4 out of 5
Recommended
for Everyone
by A verified traveller from TOKYO

レンタカー営業所とマリペンサ空港に直結で超便利です。

Posted 07-Jul-2015
Pros: レンタカー営業所とマリペンサ空港に直結の立地。 快適な部屋。
Cons: レストランが規模の割に人が少なく、夕飯のピーク時に、オーダー、料理、チェックにかなり待たされた。 スタッフは走り回ってがんばっていたので、人が少ないのが原因。
日本への帰国が、マリペンサ空港から朝の便だったのですが、 前日にレンタカーでホテルに着いて荷物を置いて、ターミナル1隣の同じビル内にあるレンタカーの営業所に車を返し、ホテルに歩いて戻り、翌朝もターミナル1直結なので、朝ゆっくりとすることができました。
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfort and convenience

Posted 06-Jul-2015
Pros: This was one of the most comfortable beds and pillows I've ever experienced. Wish I could have stayed in bed longer ! Bathroom was modern & beautiful.
Cons: The night receptionist at the front desk was really overflowing with friendliness but he was ok and answered all of our questions.
Location: It's attached to Terminal 1 of the airport - it couldn't be more practical !
We were only able to spend a few hours there before our early morning the next day. It was so comfortable and offers so many amenities that we have vowed to go and again to really take advantage of this hotel. Since Milan is the host city of the World's Fair this year, I think we already have a plan :)