Ratings based on 819 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney, Australia

Easy airport access

Posted 27-Jan-2015
Travelling with 2 children under 6. Rooms were spacious, easy access to Malpensa airport. First room we had the window was open and unable to be locked, called reception and they changed our room immediately with no problems. Corridors smelt of smoke in certain places when walking back to the hotel rooms, however no issue in the actual room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2015
They should have free wifi and not charge for It because It was pretty expensive
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Airport Hotel inside Malpensa

Posted 16-Jan-2015
Location: There is not much that you can do on foot. Quick cab ride will take you to many of the surrounding areas where you will find a lot to do
I found everything about the hotel good except the pizza. The pizza could be nicer, considering we are in Italy, but generally food was quite satisfactory as were the other amenities at the property.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Torino

Hotel aereoporto Malpensa

Posted 13-Jan-2015
Pros: Genitli
Cons: la pulizia dei pavimenti e la ristrutturazione di zone esterne un po' cadenti !
Location: Aereoporto Malpensa
Tutto bene, solo la moquette del pavimento non pulitissima al punto che non ci si arrischia a camminare scalzi. Non ti danno le pantofole se non le chiedi
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Luxembourg

Hôtel accueillant dans l'aéroport

Posted 08-Jan-2015
Personnel très serviable et à l'écoute de toute demande, très professionnel. Très bonne expérience, machine à café près de la réception, très bons articles de douche et soins dans la salle de bains. Hôtel à recommander!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Our stay was excellent as it always is!

Posted 04-Jan-2015
Pros: Beds are super comfortable, hotel staff exceptional, room service good.
Cons: Clean up the hallway on floor #3 by the elevators and add more items to the room service menu.
Location: Perfect transition hotel for the airport that is what we use it for.
We love this hotel and use it often when we fly to Malpansa to connect to flights to Sicily. We love the beds, the rooms and the amazing front desk staff who have always gone above and beyond in taking care of us!BEd
3 out of 5
Recommended
for Everyone
by A verified travellerfrom New York NY

Perfect for an early morning flight...

Posted 03-Jan-2015
Like many other reviewers here, we had an early morning flight out of Malprnsa at 8:20 the next day so we decided to stay here. Pros: - the hotel is right in front of the train station / in the airport - no need to take a shuttle / saves you lots of time - there's wifi in public areas like lounges, reception areas etc so we didn't have any problems with it. - room was comfortable and quiet. - they have an espresso machine in the reception. Cons: - you have to havr a swim cap to use the swimming pool there (hence we had to pay 5 euros each for our swim caps.) - restaurant staff not attentive and service slow. (took like 30 minutes to place our order, then another hour for us to eat our quick meal.) - food was ok - we weren't able to use the sauna because that was for special guests only??? We were confused since that was not mentioned at check in or on Expedia or their website. Be careful!!!
2 out of 5
Recommended
for Everyone
by A verified traveller

My first check in not exactly what I expected.

Posted 31-Dec-2014
I got into my room and it was dirty. I had to call downstairs for the cleaning crew again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Milano

comodo pratico albergo connesso all aeropor

Posted 24-Dec-2014
Pros: L uubicazione, il ristorante
Cons: Il servizio di check in
Location: Posizione perfetta per chi deve prendere un volo la mattina presto
L albergo è molto buono ma il servizio di check in di qualita pessima. Nonostante ci fossero due addetti al ricevimento e solo due persone già al bancone (un cliente per addetto), ci sono voluti 10 minuti prima che arrivasse il mio turno. La prenotazione da me fatta su Expedia non è stata trovata nel sistema dell hotel e fortunatamente ne avevo copia nello smart phone. A questo punto l addetta, gentile, si è eclissata per altri 10 minuti per andare a verificare in direzione la veridicità della mia prenotazione. Al ritorno, presentando le sue scuse, mi è stato offerto l upgrade di stanza (ma non sono tutte identiche???) e l internet gratuito. In totale 25 minuti per il check in. Il ristorante è stato ottimo ed il cameriere (Luciano??) piu che perfetto In conclusione, a parte il check in, tutto ottimo
2 out of 5
by A verified travellerfrom Vancouver

Convenient to airport for early flight

Posted 16-Dec-2014
Pros: Proximity to airport for a 7 am flight.
Cons: A better room provided for Expedia guests. The hotel was not full. Checking in I had the feeling they preferred customers to book direct with them.
Location: A great location for the airport access. The hotel resteraunt provided reasonable food.
The room provided was cold and it's proximity on the first floor to large open doors with a very cold hallway. The room never warmed up despite increasing heat control temperature which only made more noise with no additional heat. Likely the filter was clogged. We booked a mountain view and instead had a parking lot and highway view being on the lowest floor. The check in clerk mused that it would be dark in a couple hours anyway? The room provided showed wear and tear with the wallpaper peeling at the joints, dents and scuffs to furniture and walls from usage with only one set of towels and robes despite being booked for 2. Overall this was the weakest hotel of a week spent traveling in Italy.