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The staff was very helpful and nice. They were great on getting information for transportation and also sightseeing in Milan the bus and the train every time I emailed them they always email me back. They were very friendly and polite very nice atmosphere.
Our door to the room was jammed and the knob was not working, temperature control in the room was broken, dustbins not cleared and smelling.......I asked the afternoon shift incharge if we can change the room and he refused, breakfast was very average.
Only plus side it's close to LIN airport
Good staff , we where kindly helped by Simone from the front desk, always there to help with a smile , hotel is located 2 bus stops from the airport, costs 2,20€ Per 90 min of public transport use . This is enough to get you to milan with the 73 bus , very cheap if your on a budget .overall breakfast is also good.
If you like to know how to survive 30 C degree, please book this hotel. Even with "air conditioner on" that was controlled by the hotel, it was 30 degrees inside. The washroom also smelled bad.
The breakfast was good.
Everything was great with this hotel, the room was clean, the front desk associates were very friendly and provided us the information to go around the town, complimentary breakfast was great. Only problem with this hotel is the location. This hotel is a bit outside the milan city and the area is bit risky to commute after sunset, especially when you are a tourist visiting the town commuting through public transportation is not very comfortable.
The air conditioning didn’t work
The bed lining was old. Very old and looked dirty
Verified traveller
Stayed 1 night in Jul 2019
Response from hotelriviera on 10 Jul 2019
very king costomers we are desolate because of the incquvenience saluti dallo staff e direzione
6/10 Okay
Verified traveller
Travelled with family and small children, Business traveller
9 Jul 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Good location near airport. We planned to spend the night before an early flight. The air conditioning did not work, so it made for a sweaty night. The staff tried to help out, but did not have any portable fans and could not fix the air conditioning. They were able to offer a single bed in another room for one of our three-person party, and they made us an early breakfast, so they really tried to come through, but it was still an unpleasant and mostly sleepless night before a long day of travel, so I can't really recommend the place.
Verified traveller
Stayed 1 night in Jul 2019
Response from hotelriviera on 10 Jul 2019
very king costomers we are desolate because of the incquvenience salati dallo staff e direzione
Great place to stop and spend the night.. Donatella, night audit and reception were all fantastic people, welcoming, sweet and 100% went out of their way to make sure we did not leave hungry.
We left crazy early.. (at 5:am!!) With breakfast in hand (they even tried to get us to sit and eat because they care so much for their guests..!)
Parking is a breeze, and the out of the bustle location means a quiet rest & Milan is close enough to be a direct route to the Duomo.
Will definitely be back !
First of all. When i got there, staff had no idea how to even say Hi so i initiated the conversation by saying how are you doing which he had no idea what i was saying. Anyway later i wanted help to get to milan which was so far aways but he wasn't even there to answer any question so i got no help from. Breakfasts was ok and also the lady who worked when i was checking out was kore helpful
Amir
Stayed 1 night in Oct 2018
4/10 Poor
Verified traveller
7 Oct 2017
Liked: Staff & service
Disliked: Cleanliness, room comfort
No sleep
The staff are great. The Hotel is old and you can hear everything in the neighboring rooms and above and below. Coughs, talking, etc.
Verified traveller
Stayed 5 nights in Sep 2017
6/10 Okay
Pietro
30 Jun 2017
Disliked: Room comfort
Pietro
Stayed 1 night in Jun 2017
6/10 Okay
Verified traveller
13 Mar 2017
Verified traveller
Gentile Ospite, La ringraziamo per la Sua recensione. Il Suo punteggio ci dà conferma che siamo sulla strada giusta per la soddisfazione del cliente. Con la speranza di averLa nuovamente con noi. La Direzione
8/10 Good
Kurt, Anchorage, Alaska
7 Oct 2016
Liked: Cleanliness, staff & service, room comfort
Close to Milan Linate Airport
Convenient to the airport but the hotel is NOT easy to get to if you don't have a car. It is right next to a major motor way and near Segrate train station (suburban train, NOT the metro). This hotel had the largest bathroom we saw in Italy (6 weeks of travel). Hotel staff was very helpful.
Kurt
Response from ENZA on 10 Oct 2016
thanks for the positive comment
we look forward in the future to have you as our guests
best regrads
Good hotel for overnight stay waiting for a flight. Not really a destination hotel because there aren't many services around hotel. Quick taxi or bus ride to airport.
A fine hotel, just quite far from anything. We were hoping to catch a bus into the city for dinner, but couldn't get any bus tickets either at the hotel or from the bus. We figured we would find something to walk to, but nothing was around. The staff was sweet; they helped us order a pizza in.
Verified traveller
4/10 Poor
James, Lancashire
13 Sept 2015
Disliked: Staff & service
Was an OK experience, until we were forced to move
where to start. Check-in was pleasant & quick. The staff were welcoming. Our room was clean & spacious. Breakfast was average, however, with only a limited selection.
However, problems on the 2nd night. We were called at 10:30pm to tell us that we were moving in the morning as our room was needed for a disabled guest. Feeling like we had no choice, we decided to cooperate & agreed to move. The most disappointing aspect of this was that we were not compensated for the move or the blatant lies that were to follow.
After being told to move that night, we were not moved till 2 days later - we basically lived out of the suitcase for 2 nights! Once we had moved, the room we were allocated was extremely disappointing. Very small & almost no Wifi coverage - not what we paid for! We asked to move again but they only had a double available. But this is why we got miffed: on checking their own website, the hotel had two twin rooms free. So we showed the staff this and they 'kindly' showed us the other rooms, one of which we took.
And for all this inconvenience, we were offered a can of beer, then a bottle of wine - we rejected both out of disgust! They wouldn't even pay for our taxi to the airport as a gesture of good will! Pathetic establishment on these grounds.
But the elephant in the room, why did the hotel double book our room? We booked 6 nights in that room, that's what we should have got. They should have said no to the booking that was, obviously, made when we were there :(
We stayed at this hotel for the Italian Grand Prix weekend. We were a little concerned before we arrived as the reviews weren't great but actually we found it to be a lovely little hotel with lovely staff. It is right next to the railway line so getting into Milan was really easy. We chose to travel to the Monza circuit by taxi which cost 60 euros.
Good quality, close to the airport but only 1 shop and 1 restaurant nearby. Area under construction right now, but should improve. The staff is pleasant and helpful.
Ho soggiornato in questa struttura una notte per recarmi a Linate il giorno dopo. Fortunatamente il servizio taxi è sempre disponibile e se avete un aereo la mattina presto, non correte di certo pericoli. La stanza di per sé non è male, purtroppo la porta del bagno era rotta e non si chiudeva bene. Arredamento un po’ datato, ma in generale la struttura è buona
Il personale è estremamente gentile e disponibile, la struttura è un po’ datata ma considerando il rapporto qualità/prezzo e’ perfetta per uno stop qualora si debba volare il giorno dopo da Linate.