Superior Double Room Single Use | Internet, alarm clocks
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Reviews of Atahotel The Big

4 out of 5
Atahotel The Big
Via Carlo De Cristoforis 6/8, Milan, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 68 out of 251 reviews" "
Rating 8 - Good. 125 out of 251 reviews" "
Rating 6 - Okay. 44 out of 251 reviews" "
Rating 4 - Poor. 11 out of 251 reviews" "
Rating 2 - Terrible. 3 out of 251 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Andrew, Lincolnshire

Liked: Cleanliness, room comfort
Satisfactory, very handy for P. Garibaldi station.
I chose this hotel as I needed to be close to my departure railway station for my early train to Paris. Hotel quite adequate for a short stay. A little lacking in character. Very large bedroom. Excellent breakfast.

10/10 Excellent

Parisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
not a non smoking hotel
When I made my booking, I was guaranteed a non smoking room. When I arrived to the hotel, the room smelled like old and new cigarettes. I complained to the front desk and they said "you can smoke in our rooms, we don't separate". They sent a guy to change the drapes to clean ones. The cigarette smoke came through the bathroom ducts, so after taking a shower (which also was broken) instead of feeling fresh, I was bathed in cigarette smell. In summary I didn't get what I paid for, a non smoking room and the price of the hotel was very expensive for a run down old building.
Every room has an ash tray in the room so people can smoke. Also notice how run down the building is.

6/10 Okay

Mary, Austin

Liked: Room comfort
Disliked: Cleanliness, staff & service
Quick one-night stay en route from Pisa to France. If staying longer I'd stay elsewhere. Perfectly fine for one night.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Clean, quiet, close to all transportation and very friendly.
Response from Alberto Mazzanti on 20 Jan 2016
Dear Guest First of all I would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service at Atahotel The Big. I would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations. Since our very first aim is focused on our guests' satisfaction, your positive experience will be a significant witness of your previous stay. It will be then a real impressive improvement for any other future guest to benefit from. We will definitely make reference to your suggestion in order to profitably improve our standards. We are glad you enjoyed your stay and hope to have the opportunity to host you once again to our Atahotel The Big. Best Regards, Alberto Mazzanti Front Office Manger.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service
Have stayed here more than once and have found the staff to be excellent. Most professional and always going out of their way to assist guests. A pleasure to stay.
Response from findino on 27 Nov 2015
Dear Guest, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations. Since our very first aim is focused on our guests’ satisfaction, your positive experience will be a significant witness of your previous stay. It will be then a real impressive improvement for any other future guest to benefit from. We will definitely make reference to your suggestion in order to profitably improve our standards. We are glad you have enjoyed your stay and hope to have the opportunity to host you once again to our Property. Best Regards Guest Relation Dep Federica Indino

6/10 Okay

D J, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has seen better days
The property was let down by poor maintenance and service. Our room had a bathroom emitting foul odours probably from a choked drain. The staff were surprisingly reluctant to do anything about it. A request for an in-tub bathing seat too went unattended. The general condition of the hotel is showing age and the absence of a bedside phone is unusual. Better lighting in the rooms would help greatly.
Response from Valeria Tresoldi on 30 Jan 2016
Dear Sir, Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize if we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue, and or, spoken with the employee in question. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. We hope to see you again in the future and wish you the very best. Best regards Federica Indino

8/10 Good

Kathleen, Kitchener, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!
A great three day stay. We like the walk in the morning into the centre.
Response from Valeria Tresoldi on 28 Nov 2015
Dear Guest, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations. Since our very first aim is focused on our guests’ satisfaction, your positive experience will be a significant witness of your previous stay. It will be then a real impressive improvement for any other future guest to benefit from. We will definitely make reference to your suggestion in order to profitably improve our standards. We are glad you have enjoyed your stay and hope to have the opportunity to host you once again to our Property. Best Regards Federica Indino Guest Relation Dep

10/10 Excellent

Margaret, New York City

Liked: Cleanliness, staff & service, property conditions & facilities
Milano
Once We arrived we were told there was a water leak in the hotel so they set us up in their other Hotel ATA ExEcutive. The room was very nice & staff was helpful & accomodating. The bed & pillows were too hard for my taste so I did not get a good night sleep. Other than that the location was perfect for us & I had a good stay.
Response from Valeria Tresoldi on 20 Oct 2015
Dear Guest, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations. Since our very first aim is focused on our guests’ satisfaction, your positive experience will be a significant witness of your previous stay. Best Regards Federica Indino Guest Relation Dep

8/10 Good

Les, East Sussex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for overnight stop ... close to railway
Check-in and Check-out were quick and efficient. Breakfast excellent in outstanding location with city views.
Response from Federica Indino on 20 Oct 2015
Dear Guest, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us. Guest relation Dep.

10/10 Excellent

Michael, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This is an excellent hotel. The room was huge with a kitchen, a separate dining area, a separate bedroom and a nice bathroom. It was much better than I had expected. There is a nice restaurant on the 11th floor with a panoramic view of the city. I would definitely recommend this hotel!
Response from Valeria Tresoldi on 20 Oct 2015
Dear Michael, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations

10/10 Excellent

Sue, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Garibaldi subway.
We found the hotel to be very clean and beds comfortable. Very nice breakfast buffet with food for gluten intolerant traveler available.
Response from Federica Indino on 20 Oct 2015
Dear Sue, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jack, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you could ask for in a hotel
Large rooms, 5 minute walk to Porta Garibaldi train station. Plethora of restaurants a block away. Breakfast was delicious. Staff extremely helpful. Security was tight (key card could only access your floor, not others). Worry free the whole time. Only downside was the cost, but only because it was booked the same day. My previous hotel over-booked, but the mother company Expedia.com took care of me and I only had to pay the local hotel tax in the end.
Response from Valeria Tresoldi on 9 Sept 2015
Dear Peter, thank you very much for sharing with us your opinion about your stay in our hotel. Guests comments are always welcome and are very important for us to continue offer our guests an outstanding service and to make it everytime more accurate. Our mission is to satisfy our guests with every need they might have so it is a pleasure to read that we were able to leave you with a positive impression at your departure. It is with pleasure that we read what you wrote about our central postion, about our breakfast served in our rooftop restaurant and above all, about our friendly and prepared staff, point that makes us very proud. We all hope to welcome you back to our hotel. With much appreciation! Valeria Tresoldi - Guest Relation Department

8/10 Good

Sohrab

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Yale W.

Liked: Cleanliness, staff & service, room comfort
Good Location
The exterior looks a bit run-down, but don't let that put you off. The interiors are fine, but definitely clean. If you want something more cozy or with atmosphere, another hotel might be good to compare. The breakfast is nice in a good restaurant at the top of the hotel with a view of Milan. The exact location is not glamorous - on a side street - but around the corner are elegant shops and good restaurants of Corso Como. You can walk from Porta Garibaldi to the hotel with your luggage. Very convenient. At the time of booking, was a good price and value overall.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
It was very nice and every time im in milan i have to stay there . Area is perfect
Response from Valeria Tresoldi on 31 Aug 2015
Dear guest, thank you for spending some valuable time reviewing us. We truly value the opinions of our customers because providing our guests with the best possible hospitality and service has always been our mission. Our team, always devoted to make every stay the most enjoyable one, will appreciate your comments. We are looking forward to welcoming you back at Atahotel The Big. Best regards. Valeria Tresoldi - Guest Relation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the train station garibaldi
Nice and clean hotel, secure card entry on every level, kitchen in apartment style room. Close to garibaldi train station and corso. 24hr carrfore 5mins away. Would definitely return to this hotel. Also breakfast on 11th floor was a very good selection. Only bad thing was having to pay for wifi
Response from Valeria Tresoldi on 1 Sept 2015
Dear guest, thank you for your kind review. We are glad you appreciated the elegance and neatness of our rooms and our central location,well served by all public transport means and shopping facilities. As for the Internet service, we strictly adhere to the parameters of the main Italian and international hotel companies, comparing ourselves with them periodically to ensure service and a linear price. In general, our team dedicates every minute to ensuring that our guests are well looked after so thank you for taking the time to share your experiences with us. We hope to have you back soon. Regards, Valeria Tresoldi - Atahotel The Big Guest relations

8/10 Good

saitosan

Liked: Cleanliness, staff & service, room comfort
Night stay for train to airport next day
Stayed here for night because of location close to train station. Very friendly staff, nice big rooms, dessert at restaurant was good. Did not get breakfast because we left too early in morning. No Wifi which was expected but should be included. Great value for the money!

10/10 Excellent

Linda W.

Liked: Cleanliness, staff & service, room comfort
Italy's Best Kept Secret
The Ata Hotel in Milan is old world charm in today's modern world, at a most reasonable price. The hotel offers a large room with a kitchen sink and refrigerator, a TV with around the world channels, a clean and comfortable queen size bed, beautiful bed linens, two showers, bathing tub, huge sink, and the softest towels imaginable. The restaurant is decorated with beautiful white chair covers with white bows and the view is breathtaking, eleven stories high. Excellent food. I highly recommend this hotel for the traveler on a budget.

8/10 Good

david, London

Liked: Cleanliness, staff & service, room comfort
Pleasing hotel in a handy location
we chose this hotel off the Expedia site - as it is close to porta garibaldi ( the railway terminus for paris ) and near to the city centre. When you approach the hotel you somewhat fear the worst as it has a crumbling facade - you expect the interior may be similar. However much to our pleasuue we found that our room was very nice indeed. The outside reatuarnt area nearby ( not part of hotel ) also makes this a good location as well as the proximity to and connections to the big sites in Milan. Breakfast also very good All in all - this is not the most exciting place in Milan - but its a very good base - our room was very good and it is good value for money.We would definitely return
Response from Lucia Giorgio Marrano on 29 Jul 2015
Dear Guest, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations. Since our very first aim is focused on our guests’ satisfaction, your positive experience will be a significant witness of your previous stay. It will be then a real impressive improvement for any other future guest to benefit from. We will definitely make reference to your suggestion in order to profitably improve our standards. We are glad you have enjoyed your stay and hope to have the opportunity to host you once again to our Property. Best Regards Lucia Giorgio Marrano Guest Relat.Dep

8/10 Good

DavidN Jones

Liked: Cleanliness, staff & service, room comfort
Short stay for conference
Unfortunately when I arrived to check in after a delayed flight I was told that due to hotel maintenance I had to transfer to the ATAhotel Executive, 10 minutes walk away. These things happen but it was frustrating as I was already late for an appointment! The ATA Executive hotel suited my needs. Both hotels are convenient for Garibaldi station for the Malpensa airport train and metro connections. The room was fine - big comfortable bed, clean and quiet despite facing the station and road. Good selection for breakfast. Just a pity I was not warned in advance about the change of hotel - worked out OK in the end.

10/10 Excellent

Samy 1

Liked: Cleanliness, staff & service, room comfort
City brak
Hotel was nice and clean. Breakfast wasn't that good but overall I wold recoment that hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
May business trip
I have stayed at this hotel each time I am in Milan. It is close to train and metro stations for easy access to travel to work and around Milan. The hotel is also near a nice area to eat and shop. Great location as always the staff and hotel are friendly.
Response from Valeria Tresoldi on 31 Aug 2015
Dear guest, thank you for taking the time to review our hotel. We truly value the opinions of our customers because providing our guests with the best possible hospitality and service has always been our mission. We are glad you enjoyed your last stay, in particular the location rich in bars, restaurants, nightlife and shops, which thing make us very proud. We hope to see you again in the future. Valeria Tresoldi, Atahotel The Big Guest Relations

10/10 Excellent

Susan, Encinitas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atahotel the Big Good Choice for Milan
We were pleasantly surprised about the service and the room at this hotel. The rate was very reasonable so we were expecting a very basic hotel. However, it was more like a residence suite as it had a bedroom, separate living/desk area and then a separate kitchen area. The doors from both bedroom and living room opened out to a small patio. The location couldn't have been more perfect - we were able to walk with our luggage to and from the hotel to the Garibaldi train station in Milan. Also, the neighborhood was very lively and had lots of stores and restaurants available to us. It is a great, central place to stay in Milan. Also, service was excellent. We left early (6 am) for the train station and a nice food package was waiting for us at the front desk to take with us on the train. We did ask about missing breakfast and this was a great solution for us. Thanks for the great stay and excellent service!
Response from Valeria Tresoldi on 1 Sept 2015
Dear Susan, thank you for spending some valuable time reviewing us. We truly value the opinions of our customers because providing our guests with the best possible hospitality and service has always been our mission. Our team, always devoted to make every stay the most enjoyable one, will appreciate your comments. We are looking forward to welcoming you back at Atahotel The Big. Best regards. Lucia Giorgio Marrano- Guest Relation Department

6/10 Okay

Audrey, Miami

Liked: Staff & service
Quick night in Milan
The a/c did not work. Hotel is a bit dated, but room was clean and breakfast was fine. Very quiet and close to Garibaldi train station.
Response from Valeria Tresoldi on 2 Sept 2015
Dear Audrey, thank you for spending your valuable time reviewing us. We truly value the opinions of our customers because providing our guests with the best possible hospitality and service has always been our mission. As you mentioned, our hotel is very central and well served by all means of transport. Since we always try to make our guests' stay pleasant and comfortable, the hotel will be undergoing work of restyling soon, both interior and exterior. We then will be looking forward to welcoming you back at Atahotel The Big. Best regards. Valeria Tresoldi - Guest Relation Department

10/10 Excellent

MARIE, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once in a lifetime
We enjoyed Atahotel the big, it was near the metro station, the staff were ok, it is a 4 stars hotel and they made me pay 6 euros for the internet for 24 hours, why??? This was supposed to be free. The breakfast was tasty, the room was big and comfortable, the neighbourhood is calm, but the hotel is far from the city attractions So u need to walk for long distances to reach the duomo for example and i couldnt find a near place that sells food like other cities , all was expensive. Overall it is a good hotel but i wouldnt go there again.
Response from Valeria Tresoldi on 2 Sept 2015
Dear Marie, our team dedicates every minute to ensuring that our guests are well looked after so thank you for taking the time to share your experiences with us. We are glad you appreciated our rich breakfast served in our rooftop restaurant, the cleaneliness and the width of the apartments. The hotel is located 2 km from the city centres and the attraction and 300 metres from Garibaldi train and subway station so getting to the centre is very fast and easy. On the parallel street you can also find many bars, restaurants, fast food and a couple of supermarkets because the zone we are in is one of the most visited and crentric of Milan. As for the Internet service, we strictly adhere to the parameters of the main Italian and international hotel companies, comparing ourselves with them periodically to ensure service and a linear price. We thank you for having shared your opinin with us and hope to have you back soon. Regards, Valeria Tresoldi - Atahotel The Big Guest relations

8/10 Good

Pakhar, california.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to city center
Good hotel near city center. Garibaldi train station is at walking distance. Room are clean but ceramic tiles in room I did not like that.Hallway is smell like some body smoking their.Nice big bathroom. Overall is good place to stay.
Response from lucia on 1 Sept 2015
Dear guest, thank you for spending some valuable time reviewing us. We truly value the opinions of our customers because providing our guests with the best possible hospitality and service has always been our mission. Our team, always devoted to make every stay the most enjoyable one, will appreciate your comments. We are looking forward to welcoming you back at Atahotel The Big. Best regards. Lucia Giorgio Marrano- Guest Relation Department

8/10 Good

Steve, Orlando, Florida

Liked: Staff & service
Close to train station and Metro
I have stayed at this hotel every time in Milan. Its clean and close to locations for moving around Milan plus food and shops. I have stayed here at least 5 times and will always stay.
Response from Valeria Tresoldi on 31 Aug 2015
Dear Steve, thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about size of the rooms. We would like to thank you for such genuine positive comment showed us regarding your experience in our hotel in order to state further stimulations. Since our very first aim is focused on our guests’ satisfaction, your experience will be a significant witness of your stay. We hope to have the opportunity to host you once again to our Property. Regards, Valeria Tresoldi - Guest Relations

8/10 Good

Verified traveller

Liked: Staff & service
I have stayed at this hotel 4 times. It is close to metro and train station.
Response from Valeria Tresoldi on 31 Aug 2015
Dear guest, thank you for spending some valuable time reviewing us. We truly value the opinions of our customers because providing our guests with the best possible hospitality and service has always been our mission. We are very proud of our central position that makes our hotel one of the best structures to stay in, in this zone of Milan. We are looking forward to welcoming you back at Atahotel The Big. Best regards. Valeria Tresoldi - Guest Relation Department

6/10 Okay

Verified traveller

Liked: Staff & service
I have stayed in this hotel several time and new what to expect. It is a nice hotel in a good location. The rooms are comfortable for the most part. For business it is a good hotel at a reasonable price.
Response from Valeria Tresoldi on 2 Sept 2015
Dear guest, first of all we would like to thank you very much for taking the time to review us, focusing your attention to basic and essential features. in order to improve our quality service, we would like to thank you for such genuine positive comment showed us regarding your experience in our hotel. It's good to hear that you have had a good impression of the our central location, well served from public transport and that you enjoyed our apatments and, more in general, your stay. We hope to have the opportunity to host you once again to our Property. Best Regards Valeria Tresoldi - Guest Relations

8/10 Good

Marion, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Very accommodating staff; good breakfast.
Response from Valeria Tresoldi on 2 Sept 2015
Dear Marion, first of all I would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. I would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations. Since our very first aim is focused on our guests' satisfaction, your positive experience will be a significant witness of your previous stay. It will be then a real impressive improvement for any other future guest to benefit from. We will definitely make reference to your suggestion in order to profitably improve our standards. I am glad you have enjoyed your stay and hope to have the opportunity to host you once again to our Property. Best Regards, Lucia Giorgio Marrano Guest.Relat.Dep Atahotel The big Residence Staff

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Colin, Aberdeenshire, Scotland

Handy for Milan stations.
The hotel has seen better days. It's in a central location handy for the stations. The lobby is very small and I arrived at peak check-in time to a long queue and one person managing check in and concierge. She was very efficient and pleasant but swamped. Generally the hotel seems to be run on a small number of staff. Breakfast good.

6/10 Okay

Susan P, Chicago

Disliked: Cleanliness, property conditions & facilities
Great proximity to Corso Como, Reasonably priced
Surprised when the Day Front Desk Reception said they don't track smoking and non-smoking rooms! A wonderful and helpful young man, Emiliano, on the night desk worked hard to finally find a non-smoking room. Breakfast is great - lots of variety and healthy eating options and a lovely young lady who was terrific! Kitchen included in many suites, but no basics (cups, saucers, cutlery, pots, etc.) provided. With a bit more care on customer service, designated smoking and non-smoking floors, and some updating, particularly in the lobby, this hotel has the potential to provide a better customer experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Susie P, Chicago

Liked: Cleanliness, staff & service, room comfort
Great location and the rooms were surprisingly big and clean. Full apartment with kitchen facilities, but didn't include any basics - kettle, coffee pot or any dishes, cutlery, etc. Good breakfast. Common areas need updating and having to pay for WiFi is annoying. However, overall felt it was a good value.

6/10 Okay

Pedro

Liked: Cleanliness, room comfort

8/10 Good

andrew, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
big room
big room good location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
The room is very big, it's very comfortable and fantastic

6/10 Okay

Ellie

Liked: Staff & service
Disliked: Cleanliness
Can be one of the best.
Positives: Perfect and generously breakfast with nice view and professional serving team for breakfast. Friendly front desk staff. Good location. Negatives: Bathroom wasn't clean. Tiles and, bath tub, out dated and looked dirty.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dave K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellantly located self contained apartment
This is not just a hotel room but a fully furnished apartment complete with seperate kitchen, living room & king sized bedroom. The buffet breakfast served on the 11th floor is a perfect way to start the day. Just a minutes walk from the hotel is a traffic free street lined with restaurants & bars. This is definitely the only place I will stay when in Milan in the future!!!!

8/10 Good

Josh, Salt Lake City, UT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, bad internet service
The hotel is well situated near a Metro line. The room is very comfortable. The restaurant on the 11th floor is great, and the view is spectacular. The staff was quite friendly, and I will probably stay here again. The downside is that the internet service, for which you have to pay €12 per night, is almost 100% unusable. If they were giving it away for free, I could understand that it would be so slow. To charge for that, though, is ridiculous. It makes working from the hotel room quite difficult. Another recommendation is to avoid staying in a room below the 4th floor. Any other guests who are rolling their suitcases through the hallway make a tremendous amount of noise, as the floor is tile and hallways cause the sound to echo. I was told by the front desk that I should have requested a room on the 4th floor or higher and it would have been quieter.

6/10 Okay

Sally, Great Neck, NY

Liked: Cleanliness, property conditions & facilities
Too many negatives to return!
Although the staff was pleasant and nice- they seemed short. Only one desk person and when I called down to reception on one answered the phone- on two occassions. By 3:00 in the afternoon after returning from a day of sightseeing our room was still not cleaned. When I complained they told me housekeeping as until 3:30 but when I found the housekeeper in the hall she showed me her list of rooms- ours was not scheduled to be cleaned. Another BIG negative was lack of computer in the lobby for public use and internet is VERY expensive- not free like most of the hotels we stayed in. There is also a major construction project taking place across the street. There was a lot of noise from this. Finally, the remote for our TV did not work- no batteries! On a positive note- the rooms were spacious and clean and breakfast was excellent.

8/10 Good

Stein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel, large rooms
Spacious rooms in nice central Milan hotel. Heavy construction work in area should be noticed

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
not a business hotel
First night I was in a room where the air-conditioning, internet service and refrigerator were NOT working. Nor did the hotel have eletric adaptors for US equipment. I complained to the front desk to no avail. Since I had prepaid for 4 nights I was stuck. I called ATA corporate office the next day and was finally given a room where everything worked and found a store one block away were I purchased an adaptor.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Sami123

Liked: Cleanliness, staff & service, room comfort
Very good hotel at good location
The hotel is very good, and the stuff so helpful and kind. The room is big with setting room and kitchen. It is very clean and very quite. Also it has very good location that near the train station and underground as well as not far or the many restaurants and coffees.