Standard Twin Room, 2 Single Beds | Free WiFi, bed sheets
Check availability

Reviews of The Longlands Hotel

2.5 out of 5
The Longlands Hotel
293-295 Marton Road, Middlesbrough, England

Reviews

5.6
Rating 10 - Excellent. 28 out of 112 reviews" "
Rating 8 - Good. 18 out of 112 reviews" "
Rating 6 - Okay. 9 out of 112 reviews" "
Rating 4 - Poor. 17 out of 112 reviews" "
Rating 2 - Terrible. 40 out of 112 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yiming

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024

2/10 Terrible

Kande, London

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Staff has been terrible. 10 mins before check out time someone came & knocked the door saying you need to go out. Very unprofessional called me bro. Very rude
Stayed 1 night in Apr 2024

6/10 Okay

Karan

Liked: Staff & service
I liked the affordability. The gentleman on reception was also helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Kate-Henry

Business traveller
Satisfying
Stayed 1 night in Feb 2024

2/10 Terrible

Chris

Disliked: Property conditions & facilities, room comfort
Very cold room heating not working mold on walls
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Stayed 1 night in Jan 2024

8/10 Good

SY

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

SY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to town, takeaways and town
Stayed 1 night in Jan 2024

10/10 Excellent

SY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, easy access to shops, town. and walking distance to takeways
Stayed 1 night in Jan 2024

8/10 Good

SY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service.
Stayed 1 night in Jan 2024

10/10 Excellent

SY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to shopping areas, takeaways, friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

SY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to bars, restaurants,takeout.
Stayed 1 night in Dec 2023

10/10 Excellent

SY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to town, and other amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

SY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and helpful. Spacious beds and big rooms.

10/10 Excellent

SY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shops, walking distance to town. Lovely staff

2/10 Terrible

Stephanie

Disliked: Staff & service
AVOID OYO HOTELS. TERRIBLE CUSTOMER SERVICE
Stayed 1 night in Dec 2023

2/10 Terrible

Morgan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s not enough time to complain about what’s wrong with this property looks more like a crack den house than a hotel. How they’re advertised by Expedia is beyond me and it says a lot about Expedia The room was unclean toilet was broken, urine was left in the bowl. There was mould on the shower head and shower cubicle The shower cubicle had tape along the bottom of the door to act like I assume a seal I have photos and when challenged with this refused me a refund even tho I had to book somewhere else to stay Also even thought it’s down as a smoke free room the entire room smelled like stale smoke the minute I walked in, when I complained to the reception the staff seemed unbothered and said if I wanted a refund then call Expedia which when investigated claimed the room was “up to standard and no refund was due” Terrible service both from the property and Expedia
Stayed 1 night in Dec 2023

8/10 Good

Mercy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
I didn’t like having to go across the road to a different hotel for the included breakfast
Stayed 2 nights in Nov 2023

8/10 Good

Abdoul kader

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good place to be. Excellent service and friendly staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Johnson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second time staying at this property. I would recommend this to anyone who’s looking for a place to stay in Middlesbrough as it is easily accessible with nearby restaurants, w-fi and parking facilities. The staff were friendly and helpful and I had no concerns and really enjoyed my stay.

10/10 Excellent

Johnson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice experience overall. Easy access to transport and shops

6/10 Okay

Femi

Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Hi, Femi! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

2/10 Terrible

Naveed

Travelled with family and small children
Disliked: Amenities
Horrible place I never seen before smell everywhere in room toilet is dirty all is rubbish bed is like stone horrible in this area outside I stay there only less then hour I left and sleep in my car
Stayed 1 night in Aug 2023
Response from Maria on 12 Sept 2023
We are sorry to hear about your experience, Naveed! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Maria

8/10 Good

Edward

Stayed 1 night in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very good
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good thanks
Stayed 1 night in Aug 2023

4/10 Poor

Carol

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Tim on 15 Jul 2023
Hi, Carol! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Diane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not visit
Bed broken
Stayed 2 nights in Feb 2023
Response from Lisa on 7 Mar 2023
Hi, Diane! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

6/10 Okay

Tony

Liked: Cleanliness, staff & service
Pass
Stayed 7 nights in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Tony! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

10/10 Excellent

Wasiu Akan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Lumpy mattress
Mattress was very lumpy and I could feel all of the springs!! It wasn't very clean and no towel was left in the room
Stayed 1 night in Dec 2022
Response from Eva on 4 Jan 2023
Hi, Guest! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Eva

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and smelly.
Stayed 1 night in Nov 2022
Response from Ava on 13 Jan 2023
Hi, Richard! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

4/10 Poor

David

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
good parking to rear & lounge nice - twin room small - cold shower - no bacon or sausage for breakfast
Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Apologies for the problems you had faced, David! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

4/10 Poor

Alan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking to rear excellent - stayed here before - it as slightly improved - but room small - breakfast no bacon or sausage - cold shower - quite warm in the room
Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, Alan! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Iain

Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Bryan

Stayed 1 night in Sep 2022

10/10 Excellent

Joe

Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities, room comfort
Horrified
Absolutely vile. There were guys walking around my car looking in. There were chavs who were wearing sliders starring at me in reception. I asked the guy on the desk to call me a taxi. He did that and then said please make sure your car is locked. I said what do you mean?! He said it's just for safety. Safety?! I said why is it not safe here. He said some of our customers park across the road. I jumped in my car and left. Awful unsafe experience. Never go here.
Stayed 1 night in Aug 2022

8/10 Good

Michael

Stayed 1 night in Jul 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

8/10 Good

Eyerituvie Fred

Stayed 1 night in Jul 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

4/10 Poor

Saadia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Bedding not clean. Very less water flow in shower. Rotten milk served at breakfast.
Stayed 1 night in Jul 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

10/10 Excellent

Arsalan

Stayed 1 night in Jun 2022
Response from Simon on 11 Jul 2022
Thanks for rating us positively! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Simon

6/10 Okay

John

Stayed 3 nights in Jun 2022
Response from Christina on 3 Jul 2022
We are sorry for the inconvenience, John! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

2/10 Terrible

parvin

Stayed 2 nights in Jun 2022

10/10 Excellent

David

Stayed 1 night in Jun 2022
Response from Christina on 7 Jun 2022
Hi, David! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Christina!