Standard Room, 2 Double Beds, Non Smoking | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Reviews of Econo Lodge Middlesboro

2 out of 5
Econo Lodge Middlesboro
1623 Cumberland Avenue, Middlesboro, KY

Reviews

6.8
Rating 10 - Excellent. 92 out of 319 reviews" "
Rating 8 - Good. 74 out of 319 reviews" "
Rating 6 - Okay. 52 out of 319 reviews" "
Rating 4 - Poor. 51 out of 319 reviews" "
Rating 2 - Terrible. 50 out of 319 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

6.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was very clean. Although the property appears a little run-down on the outside, everything on the inside was very nice.
Stayed 1 night in May 2024
Response from Cherae on 21 May 2024
Dear Amber,We are pleased to see that you had a wonderful stay with us, and we were able to provide you with everything you needed. We are continuing to make improvements to the property and hope you will see the changes on your next visit.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Cherae on 21 May 2024
Dear John,It seems you enjoyed your visit with us. We hope you will be a regular visitor to our area and will allow us to host you again in the near future.Best Regards,

8/10 Good

Cathy, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in May 2024
Response from Cherae on 21 May 2024
Dear Cathy,We are pleased to see that you enjoyed your stay with us. We hope to see you again soon to provide you with an exceptional experience.Best Regards,

8/10 Good

Janie

Liked: Cleanliness
It was difficult to find the lobby in the dark. It is separated from the rooms The property itself is run down on the outside but the inside was sparkling clean. I could smell the bleach, which was fine with me The beds were very comfortable. I would stay here again. The price was good and all I needed was for it to be a clean place to get rest before hitting the road again It served its purpose
Stayed 1 night in May 2024
Response from Cherae on 14 May 2024
Dear Janie,I apologize that you had difficulty locating the lobby at night. We have added lights throughout the property to ensure our guests can see well. We are pleased that you enjoyed the cleanliness and comfort of your room. All our rooms have been recently renovated and the housekeeping staff does an amazing job.We hope you will consider staying with us again in the future.Warm Regards,

10/10 Excellent

Samy, Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated recently, nice mattress and pillows Clean
Stayed 1 night in May 2024
Response from Cherae on 13 May 2024
Dear Samy,We are very pleased to see that you found your accommodations comfortable and clean and that you liked the renovations. We hope your experience will lead you to choose to stay with us again in the future.Warm Regards,

10/10 Excellent

Ursula

Travelled with family
Liked: Cleanliness, staff & service
Dont know the age of this property but it has seen better days.
Stayed 1 night in May 2024
Response from Cherae on 6 May 2024
Dear Ursula,Thank you for your response. This property was originally built in the 1960's and has been completely remodeled over the course of the past 6 years. I am sorry that you weren't completely satisfied with your stay. I hope we will be able to show you an exceptional stay in the near future.Best regards,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building is old but it was clean! I loved that it was so easy to access from the road. The staff was very friendly. I will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Cherae on 30 Apr 2024
Dear Susan,We are very pleased that you enjoyed your stay. We love what we do and try to make sure it shows in the way we treat our guests.We hope to see you again soon!Best Regards,

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cherae on 30 Apr 2024
Dear Ray,Thank you for a great rating! We are pleased to see that you enjoyed your stay with us. We hope you will continue to visit us each time you are in the Middlesboro area.Best Regards,

8/10 Good

Cindy

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Cherae on 30 Apr 2024
Dear Cindy,Thank you for rating your stay with us. We hope you were pleased with your stay and will return to visit us again in the future!Warm Regards,

10/10 Excellent

christopher b, Sterling

Business traveller
the desk staff is friendly & efficient.
Stayed 1 night in Apr 2024
Response from Cherae on 19 Apr 2024
Dear Christopher,We are pleased that you enjoyed your stay and the staff service. We look forward to seeing you again in the future.Best Regards,

6/10 Okay

Dorothy

Travelled with partner
Liked: Staff & service
It was clean
Stayed 1 night in Mar 2024
Response from Cherae on 15 Apr 2024
Dear Dorothy,We hope you enjoyed your stay at EconoLodge and will choose to stay with us again when you next visit the area.Best Regards,

2/10 Terrible

Cynthia

Stayed 1 night in Apr 2024
Response from Cherae on 3 May 2024
Dear Cynthia,I apologize that you did not enjoy your stay. If possible, please reach out to us so we can know what we could have done better for you to ensure your stay would be enjoyable.Best Regards,

6/10 Okay

Carol

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There needs to be more parking lot lighting to be a safer environment. Continued updating of rooms would be helpful too.
Stayed 1 night in Mar 2024
Response from Cherae on 7 Mar 2024
Dear Carol,Thank you for your review. We have lighting installation scheduled to be done within the next two months. We will continue to update and improve the property going forward. We hope you will decide to return in the future to see our improvements.We appreciate your business and hope to continue to serve you.Warm Regards,

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean room. Friendly staff
Stayed 1 night in Jan 2024
Response from Cherae on 1 Feb 2024
Dear Donna,Thank you very much for the wonderful review. The staff and I certainly appreciate your kind words and your business. This also encourages us to continue to provide excellent service and sparkling clean rooms.We hope you will continue to choose to stay with us each time you visit the area.Best Regards,

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cherae on 18 Jan 2024
Dear Allison,We are pleased to see you enjoyed your stay and are hopeful you found everything to your liking.We hope you will continue to choose EconoLodge in the future.Best regards,

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Cherae on 15 Jan 2024
Dear Patricia,Thank you for your wonderful review!We are so glad you enjoyed your stay with us.We hope you will continue to choose EconoLodge each time you visit Middlesboro.Best Regards,

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you first walk in you think the beds dont look comfortable, but they actually are. Front staff was very nice, easy check in.
Stayed 1 night in Nov 2023
Response from Cherae on 30 Nov 2023
Dear Angie,Thank you for a wonderful review. We are pleased you enjoyed your stay and that your bed was comfortable.We enjoy meeting each guest and welcoming them. We hope to see you again in the future.Best Regards,

8/10 Good

Tina M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cherae on 13 Nov 2023
Dear Tina,Thank you for choosing EconoLodge and leaving a review of your recent stay.We are pleased to see that you enjoyed your stay.We hope you will continue to stay here each time you visit the Middlesboro, KY area.Warm regards,

6/10 Okay

Gar

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Cherae on 10 Nov 2023
Dear Gar,As always thank you for reviewing your stay.We appreciate your business. Your comments in your other reviews have been noted and will be shared to the appropriate people.

8/10 Good

Valirie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Sidewalk in front unsafe
Stayed 1 night in Oct 2023
Response from Cherae on 30 Oct 2023
Dear Valerie,I apologize for any inconvenience you may have had with the sidewalks during your visit to EconoLodge. I am happy to say that the sidewalks are scheduled to be refinished soon. I am sorry that it hasnt been done sooner. As you know, scheduling work with contractors can take some time depending on the jobs they have promised to do prior to new ones.We hope you will allow us to host you again in the future.Best Regards,

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. The staff was very friendly, the room was very clean and it smelled so good, it was safe and quiet.
Stayed 1 night in Oct 2023
Response from Cherae on 30 Oct 2023
Dear Charles,We are pleased to see you enjoyed your stay with us.We enjoy meeting our guests and welcoming them to our property. The housekeeping staff work hard to make sure each room is cleaned and stocked. We want each person to feel at home during their stay.We hope to see you again in the future.Best Regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really friendly, the room was very clean, and it was safe.
Stayed 1 night in Oct 2023
Response from Cherae on 30 Oct 2023
Dear David,It is wonderful to see you enjoyed your stay. We all try to show each guest the hospitality and welcome they deserve. The housekeeping staff work hard to make sure each room is clean and fresh. We hope you will continue to choose EconoLodge when you visit the Middlesboro area.Best Regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and clean room. Still saw 2 roaches in the room which surprised me since it was clean.
Stayed 4 nights in Oct 2023
Response from Cherae on 18 Oct 2023
Dear Robert,Thank you for your review. We are pleased to hear you liked our location and room. The staff work super hard to ensure your room is clean and comfortable. Having said that, we have the monthly treatment in case something is brought in with guests, such as you mentioned. Thank you for bringing this to our attention.We will have extra treatment applied to the room which you stayed.We hope you will continue to stay with us in the future.Best Regards,

8/10 Good

Christopher

Liked: Staff & service
Stayed 5 nights in Oct 2023
Response from Cherae on 16 Oct 2023
Dear Christopher,Thank you for reviewing your stay with us at EconoLodge.We hope you enjoyed your stay with us. Please, continue to consider us each time you visit Middlesboro.Best Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always wonderful and so helpful for our crews working in that area!
Stayed 2 nights in Oct 2023
Response from Cherae on 11 Oct 2023
Dear Anonymous,We are so happy to provide your crews a wonderful stay for their time here in the area. We appreciate your business and their hard work to improve our local businesses and community.We hope to continue to serve in the future.Warm regards,

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Clean, friendly, but not without issues
The room was clean and the staff was very friendly. Other guests were loud and sound traveled easily from both outside and when the showers started up the next morning. I didn't really get any sleep and unfortunately although it was a smoke-free room, the linens and rooms smelled of smoke. There were guests smoking outside and barrels that implied plenty of smoking occurred on the property. I don't mind what people do, but a smoke-free room should not have linens smelling of smoke even if they have been washed. Maybe make one side smoking and the other side non-smoking. My best guess is it is intermingled and therefore not really smoke-free.
Stayed 1 night in Oct 2023
Response from Cherae on 11 Oct 2023
Dear Anonymous,Please accept my sincere apology for your experience with the smoke smell in your room. The staff works hard to ensure this isn't the case and should never be. I will have a conversation with the staff on this matter to ensure this type of experience isn't recurring.We are working on ways to ensure more quiet time for all our guests. It is an unfortunate reality that people seem to show less respect and courtesy these days.We are truly sorry for the inconvenience and hope you will choose to give us an opportunity to show you an exceptional experience in the future.Warm regards,

10/10 Excellent

Amethyst

Liked: Cleanliness, staff & service
The staff at the front desk were extremely friendly!
Stayed 1 night in Oct 2023
Response from Cherae on 11 Oct 2023
Dear Amethyst,Thank you! The front desk staff really enjoys meeting and talking to guests. We want to make sure everyone feels at home while they are here.We are very pleased you enjoyed your stay and hope you will return to visit us again soon!Warm regards,

10/10 Excellent

Paulette

Liked: Amenities, property conditions & facilities
An easy to find location with a restaurant located in the adjoining room of the building makes it so very convenient for travelers to get to know the local people and enjoy their evening meal. The staff of the hotel are very friendly and pleasant to guests who stay. This is my go to hotel whenever I’m coming back home to visit family and friends. A city that is built within a crater is a bucket list destination that one must visit.
Stayed 1 night in Sep 2023
Response from Cherae on 1 Oct 2023
Dear Paulette,We are thankful for your warm response and are glad you enjoyed your stay. The staff enjoys meeting new guests and welcoming return guests. We look forward to seeing you again and hope to provide you another excellent stay.Best Regards,

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cherae on 25 Sept 2023
Dear Kenneth,We are pleased to see you enjoyed your stay at EconoLodge of Middlesboro. We hope you will continue to stay with us each time you are in the area.Best Regards,

6/10 Okay

Janet

Stayed 1 night in Sep 2023
Response from Cherae on 16 Oct 2023
Dear Janet,We hope you enjoyed your stay with us at EconoLodge.We appreciate your business and hope you will allow us another opportunity to provide you with a great stay in the future.Best Regards,

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities
This was a nice place to stay. The Mexican restaurant on the property was very good. The staff were exceptional. The place could use a little updating, but clean and comfortable are all I need when passing through. Good value.
Stayed 1 night in Sep 2023
Response from Cherae on 11 Sept 2023
Dear Angela,We are excited to see you enjoyed your stay. We appreciate you for taking time to leave us a review. We hope you will continue to stay with us when you are in town.Best Regards,

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cherae on 8 Sept 2023
Dear Lorenzo,We are extremely pleased to see that you enjoyed your stay with us. We hope you will continue to choose EconoLodge when you are in the Middlesborough area.We appreciate your business and you taking time to send us a review of your stay.Warm Regards,

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service
The rooms where up to date but the property itself is old.
Stayed 2 nights in Sep 2023
Response from Cherae on 7 Sept 2023
Dear Danielle,We are glad you liked the renovated rooms. The property has been an established hotel since sometime in the 1950's. The owner bought it in 2017 and has been working on updates, renovations and improvements ever since.We hope you will continue to choose to stay with us when you visit the area.Best Regards,

10/10 Excellent

Birchley

Stayed 5 nights in Aug 2023
Response from Cherae on 1 Sept 2023
Dear Birchley,Thank you for responding to our survey. We are pleased to see you enjoyed your stay with us.We hope you will visit us again in the future.Best Regards,

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always so clean and the service is excellent love staying here
Stayed 1 night in Aug 2023
Response from Cherae on 28 Aug 2023
Dear Donna,We always enjoy having you here. Glad to see you had another wonderful stay with us. We look forward to your next visit.Best Regards,

2/10 Terrible

Sheldon

Disliked: Staff & service, property conditions & facilities, room comfort
never again.......
This by far was one of the worst hotels I've stayed at in a really long time. Last year I stayed here but was in a remodeled room and it wasn't so bad. This time i was put in a smoking room. (who has smoking rooms?) and it was quite the experience. It's basically a glorified crack shack. People were up all night in neighboring rooms partying and there were guys working on cars and drinking all over the parking lot. Felt very unsafe just walking to your room. In the am my ac unit switched to heat and made the room up into the 80's. I had to check out due to it being so hot. I told the front desk and they just said they would have someone look into it.
Stayed 1 night in Aug 2023
Response from Cherae on 7 Aug 2023
Dear Sheldon,We are sorry for your discomfort during your recent visit.We are only able to provide the room type booked by our guests. During the remodel, due to the high demand for smoking rooms, it was decided to keep the one floor that was and remains a smoking floor. We have a significant demand for that option.I am sure that the guests who worked on their cars in the parking lot had a good reason. I believe there was a car show in town this weekend.However, the front desk would have been happy to correct any situation for you including asking for quiet from other guests.I am also very sorry that the unit in your room went down during the night. That is an unfortunate and unforeseen circumstance. We regret that your stay was unsatisfactory and appreciate your review. This will all be discussed with staff in order to better serve our guests in the future.Best Regards,

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Cherae on 2 Aug 2023
Dear Kenneth,Thank you for reviewing your stay. We are pleased to see you had a great stay!We hope you will continue to choose EconoLodge each time you visit the area.Best Regards,

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities
Stayed 2 nights in Jul 2023
Response from Cherae on 17 Jul 2023
Dear Donald,We are pleased to see you enjoyed your visit with us. Our goal is to provide an excellent stay to each guest.We hope you will return to visit us again in the future.Best Regards,

4/10 Poor

Gene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not upper tier
Property is tired and needs upgrading.
Stayed 1 night in Jul 2023
Response from Cherae on 17 Jul 2023
Dear Gene,We apologize that you found your stay with us less than appealing. The rooms have all been renovated recently and most of our guests have wonderful remarks about them. We as a whole try our best to show each individual guest a great stay.Again, I apologize that yours was not a great visit.Best Regards,

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spontaneous stop, needed a place to stay, was a great choice. Friendly staff. Room was good too.
Stayed 1 night in Jun 2023
Response from Cherae on 17 Jul 2023
Dear Stanley,Thank you for a wonderful review. We are pleased to see you enjoyed your time with us. We hope you will continue to choose EconoLodge each time you visit Middlesboro, KY. Best Regards,

8/10 Good

Leeann

Liked: Staff & service
In town convince to shopping
Stayed 3 nights in Jun 2023
Response from Cherae on 10 Jul 2023
Dear Leeann,Thank you for rating your stay with us.We hope you enjoyed your time here and will choose to stay with us again in the future.Best Regards,

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy, but very convenient and super clean. We slept well and found the bed comfortable. The outsides of the building did not seem well lit and we had a little bit of a hard time finding our room. We would stay here again. Expedia made the reservation very easy and check in went perfectly.
Stayed 1 night in Jul 2023
Response from Cherae on 6 Jul 2023
Dear Rachel,We are very pleased that you enjoyed your stay with us.The housekeeping staff work very hard to ensure that your room is very clean and tidy. We are also happy to see that your check in process was a good experience.We hope you will continue to choose to stay with us in the future.Best Regards,

10/10 Excellent

Megan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amayand very helpful. Room was clean
Response from Cherae on 6 Jul 2023
Dear Megan, Thank you for a wonderful review.We are pleased to see you enjoyed your stay.We hope you will continue to choose to stay at EconoLodge when you visit the Middlesboro area.Best Regards,

8/10 Good

Christopher

Stayed 1 night in Jun 2023
Response from Cherae on 17 Jul 2023
Dear Christopher,Thank you for reviewing your stay with us. We appreciate your business and hope you had an enjoyable visit.We look forward to seeing you again in the future.Best Regards,

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
My second good experience here.
Stayed 2 nights in Jun 2023
Response from Cherae on 12 Jun 2023
Dear Jon,We are very pleased you enjoyed your time with us again. We hope you will continue to choose to stay with us. We look forward to providing you with excellent service again in the future.Best Regards,

6/10 Okay

Travis

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Probably won’t stay here again. The outside is just nasty and run dow.
Stayed 1 night in May 2023
Response from Cherae on 29 May 2023
Dear Travis,We are sorry to hear that you didn't like the outside appearance of the hotel. I am sure that you found your room to be clean and fresh. We appreciate your response and wish you the best.Kind Regards,

6/10 Okay

Erica

Disliked: Property conditions & facilities
Overpriced for a dingy place. It was noisy. The parking lot was a little sketchy.
Stayed 1 night in May 2023
Response from Cherae on 22 May 2023
Dear Erica,Thank you for your review. We are sorry to see that you didn't enjoy your stay with us. Best Regards,

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price
Newly renovated. Clean and comfortable. There was a dog barking in the room next to me so they let me change rooms. It was a good stay and I will go back.
Stayed 6 nights in May 2023
Response from Cherae on 15 May 2023
Dear Krista,We're so happy to see you enjoyed your stay with us.We enjoy being able to help resolve any difficulties that may arise for our guests. We look forward to seeing you again in the future.Best Regards,

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
suited my needs for Middleboro very well. Staff directed me to the best activities
Stayed 1 night in May 2023
Response from Cherae on 15 May 2023
Arthur,We are pleased to see you enjoyed your stay with us.We are always happy to give suggestions to our guests to the best places to eat or sight see.We hope you will continue to choose EconoLodge when you visit the Middlesboro, Ky.Best Regards,

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable beds
Stayed 1 night in May 2023
Response from Cherae on 9 May 2023
Dear Donna,Thank you for a wonderful review and the great pictures you added are very appreciated. We are very happy to see you enjoyed your stay.We hope to have you stay with us again soon!Best regards,