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Reviews of Fairfield Inn and Suites By Marriott Merrillville

2.5 out of 5
Fairfield Inn and Suites By Marriott Merrillville
8275 Georgia St, Merrillville, IN

Reviews

8.2

Very good

Rating 10 - Excellent. 433 out of 975 reviews" "
Rating 8 - Good. 299 out of 975 reviews" "
Rating 6 - Okay. 119 out of 975 reviews" "
Rating 4 - Poor. 75 out of 975 reviews" "
Rating 2 - Terrible. 49 out of 975 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Amenities
The greeting was the best
Stayed 1 night in May 2024
Response from Front Desk Supervisor on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Sabrina

Disliked: Staff & service
Terrible experience. I will not ever go back. Passive and rude staff.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 1 May 2024
I do apologize for you not having a good experience with us. I do wish your future travels bring you back and give us another chance. Have a wonderful day.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service
Property is located around lots of resturants and close to the mall. It was quiet and safe.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Linda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The continental breakfast was a huge disappointment especially for the price of the rooms. That is an amenity we enjoy and it definitely needs some work.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 6 Apr 2024
Thanks for staying with us. We appreciate your feedback! I will pass your review to the leadership team.

10/10 Excellent

Donald J

Liked: Cleanliness
Nice people at front desk
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David, Zionsville

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Room was clean and quiet. Bed was comfortable. Overall property was clean. Great value and experience. Certainly will stay again.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access ro the Interstate. The property while not extravagant is nice,clean, and comfortable.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Liked: Property conditions & facilities
I like the affordability and cost of my stay, and it provided what we needed for our visit
Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mike

Business traveller
Good
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 15 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very personable and helpful
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 15 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about our staff.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

April

Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff and service. Older hotel with hard mattress. No hot water in the morning after a certain time.
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 12 Mar 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 15 Mar 2024
Thank you

10/10 Excellent

Sidharth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for short term stay
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on 15 Mar 2024
I want to thank you for sharing about our propertyWe hope to welcome you again soon.

10/10 Excellent

Gopi

Liked: Cleanliness, staff & service, property conditions & facilities
Best for a weekend stay away from city
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on 15 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your weekend stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Wendy

Liked: Staff & service
Online photos make this Fairfield look nice! It was very outdated. At 10am the housekeeper knocked on our door(check out was not til noon). The water was very cold for showering. The ice machine did not work on our floor. I left the room at 9:30 am to go get the ice came back and key card was deactivated. But on a happier note the staff were very very nice and accommodating!
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 12 Mar 2024
I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important. I apologize that we did not fulfill that expectation during your visit.

10/10 Excellent

SAI DEEPAK REDDY

Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aneesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Imthiaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and good staff, worth money rooms also neat
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julius, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities
This is a really convenient location and I appreciate the complimentary breakfast. Thank you and I'll see you all again! Best Regards, Julius
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Randolph

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Bahareh

I didn’t have comfortable stay in this hotel. First in my room you couldn’t turn off the bathroom vent/fan. it was noisy! the AC/ Heater never reach to set point temperature and just blew the cold air. I had to move to new room at 2 AM as I couldn’t sleep! the second room smells very bad, so, without moving I requested for third room! The third room was ok! They could have offered me this room at the beginning!
Stayed 1 night in Jan 2024
Response from Front Desk on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback! I do apologize for the inconveniences you did occur during your stay.

10/10 Excellent

Thai Binh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

leslie

Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
No thank you
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Makenna

Travelled with family and small children, Business traveller
Liked: Staff & service
The beds didn’t have any protector over them just a fitted thin sheet over a mattress. . Mattresses were very stiff. Someone had been smoking so it not only smelled of cigarettes but it also caused the fire alarm to go off and with sleeping tired kids after a long 4 hrs trip it wasn’t pleasant. The staff however was very kind. The smoking isn’t due to their fault either I do understand they can’t control others actions. The three star is mainly for the bedding issues. Under the pull out bed the mattress was stained with rust marks? On a small plus the body and hair care items in the shower are great quality.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback! I do apologize for the inconveniences you occurred during your stay with us.

8/10 Good

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was clean and the staff was friendly
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Todd

Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Douglas

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marquette, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Easy in, easy out!! Love the facilities. I always stay here when i go to merriville.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bed in room had a bad mattress with springs exposed. The lady working at the desk was very nice and gave us a new room. Which was nice.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

WILLIAM

Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Shahzeb, Fanwood

Stayed 2 nights in Jan 2024

6/10 Okay

Teleshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is very clean and the staff are very nice. THE BEDS ARE HARD! But other than that its a great stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Asia

Stayed 1 night in Jan 2024

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I loved the spacious suite as it was comfortable, clean, and very quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay and room was great overall but something happened with the pipes where they turned the water off so we had noooo water for showers or anything before we checked out.
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Solomon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

William

Stayed 1 night in Dec 2023