Breakfast, lunch, dinner served; southern cuisine

Reviews of Marriott Memphis East

3.5 out of 5
Marriott Memphis East
5795 Poplar Ave, Memphis, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 502 out of 970 reviews" "
Rating 8 - Good. 252 out of 970 reviews" "
Rating 6 - Okay. 103 out of 970 reviews" "
Rating 4 - Poor. 53 out of 970 reviews" "
Rating 2 - Terrible. 60 out of 970 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and from places
Stayed 2 nights in May 2024

10/10 Excellent

Marquise

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in May 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy access in and out of hotel.
Stayed 1 night in May 2024

8/10 Good

Sharhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Waiter and engineer helped me w my belongings. Kind staff!
Stayed 3 nights in May 2024

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I was chargef 3 times and i was charged 2 times for early check out and the staff was rude.
Stayed 2 nights in May 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, property conditions & facilities
Very clean and professional
Stayed 1 night in May 2024

6/10 Okay

Sharhonda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Liked: Amenities
Hotel room was nice and in a great area
Stayed 1 night in May 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had an easy check-in, comfortable bed and pillows, and plenty of parking. It’s also is very close to shopping, restaurants, and coffee shops. We ate at Bog and Barley and Sunrise Cafe, which were very good. The area, including the hotel, felt safe and they had security in the parking lot and on-site.
Stayed 2 nights in Apr 2024
Response from Nathaniel on 30 Apr 2024
Dear Kimberly,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

kimberly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The maintenance crew was friendly and efficient when out refrigerator wasn't working. The front desk lady was rude, and had an attitude so muchnl that we waited until hernshift ended both friday and Saturday to ask any questions
Stayed 2 nights in Apr 2024

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nathaniel on 22 Apr 2024
Dear Trina,Thank you for sharing this feedback about your recent experience. We hope to see you in the near future.Thank you again for choosing Marriott Memphis East!Best,

10/10 Excellent

Gaylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful and the room was very comfortable. The beds were very comfortable…
Stayed 1 night in Apr 2024
Response from Nathaniel on 25 Apr 2024
Dear Gaylene,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nathaniel ShawFront Office ManagerMarriott Memphis East

10/10 Excellent

Melanie

Stayed 1 night in Apr 2024

10/10 Excellent

Lanesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good
Stayed 1 night in Apr 2024
Response from Nathaniel on 25 Apr 2024
Dear Lanesha,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nathaniel ShawFront Office ManagerMarriott Memphis East

6/10 Okay

Danny

Disliked: Staff & service, property conditions & facilities
Outdated, and it takes them way to long to return your deposit
Stayed 2 nights in Apr 2024
Response from Nathaniel on 25 Apr 2024
Dear Danny,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nathaniel ShawFront Office ManagerMarriott Memphis East

8/10 Good

Jemerio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was clean staff was friendly. Just don’t like the idea to charge your guess extra for wi-fi if the hotel already on the expensive beside that great stay.
Stayed 2 nights in Apr 2024
Response from Na on 25 Apr 2024
Dear Jemerio,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nathaniel ShawFront Office ManagerMarriott Memphis East

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and a really clean place to stay. There are plenty of restaurants in the area and the airport is right down the road.
Stayed 1 night in Apr 2024
Response from Nathaniel on 25 Apr 2024
Dear Brad,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nathaniel ShawFront Office ManagerMarriott Memphis East

10/10 Excellent

William

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean, and great all around
Stayed 1 night in Mar 2024
Response from Nathaniel on 3 Apr 2024
Dear William,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nathaniel ShawFront Office ManagerMarriott Memphis Eastnathanielshaw@remingtonhotels.com901 683 0080

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024
Response from JohnW on 25 Mar 2024
Dear Ray,Thank you for taking the time to share your review! We truly appreciate your business and look forward to another opportunity to serve you!

10/10 Excellent

tamika

Liked: Cleanliness, staff & service, property conditions & facilities
I Love Love Love my stay here at Marriott.. Talia and Onetta were so pleasant! I have no complaints.. Thanks Marriott for a great stay.
Stayed 2 nights in Mar 2024
Response from John W on 17 Mar 2024
Dear Tamika,Thank you so much for sharing your wonderful feedback! Talia and Onette are rockstars! I will be sure to share your feedback with them. We look forward to another opportunity to serve you and if you receive a survey directly from Marriott we would love to hear your feedback there as well!Sincerely,

6/10 Okay

Nurys

Liked: Staff & service
👍
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Very happy with our stay here.
Stayed 1 night in Mar 2024
Response from JohnW on 17 Mar 2024
Dear Cindy,Thank you so much for sharing your feedback! We look forward to another opportunity to serve you!

2/10 Terrible

Chloe

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Never again
Stayed 1 night in Mar 2024
Response from John W on 17 Mar 2024
Dear Chloe,Thank you for choosing the Marriott Memphis East for your recent stay. Will you please elaborate on your negative experience.Sincerely

6/10 Okay

Melunda

Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from John W on 25 Mar 2024
Dear Jessica,We are so pleased to hear you enjoyed your stay. We look forward to another opportunity to serve you should your travels bring you back our way!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is always friendly and makes sure your stay was great. Beds are very comfortable and breakfast was amazing.
Stayed 1 night in Mar 2024
Response from John W on 17 Mar 2024
Dear Ryan,Thank you so much for sharing your feedback. We truly appreciate your business and look forward to another opportunity to serve you should your travels bring you back our way!

10/10 Excellent

Dominique

Stayed 1 night in Feb 2024
Response from John W on 24 Feb 2024
Dear Dominique,Thank you for taking the time to share your feedback. We pride ourselves on providing a memorable experience for all of our guests and I am pleased to hear that we exceeded your expectations. We look forward to another opportunity to serve you and should you receive a survey from Marriott directly we would love to hear your great feedback there as well!Sincerely

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from John W on 24 Feb 2024
Dear Aimee,Thank you so much for sharing your feedback. We truly appreciate your business and look forward to another opportunity to serve you.

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Two nights stay with fun, very clean and comfortable. The only thing is that having to pay for the internet.
Stayed 2 nights in Jan 2024
Response from JohnW on 3 Feb 2024
Dear Min,Thank you for taking the time to share your feedback. We are so pleased to hear that you enjoyed your stay with us. We provide complimentary internet for all of our Marriott Bonvoy members. We look forward to another opportunity to serve you should your travels bring you back our way!

6/10 Okay

PAULINE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very comfortable but with the winter storm there was no hot water and we were not aware of that until we checked in and there was no time or energy to find something comparable. Since we booked through Hotels.com we could not guarantee that we could get out money back to fund a stay at another property other wise it was a perfectly lovely hotel with pleasant staff!
Stayed 1 night in Jan 2024
Response from JohnW on 3 Feb 2024
Dear Pauline,Thank you for choosing the Marriott Memphis East for your recent stay. We want to apologize for the negative experience that you had to endure with the loss of water in the city. We truly appreciate your feedback and look forward to another opportunity to better your experience should your travels bring you back our way!

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpful
Stayed 2 nights in Jan 2024
Response from John W on 3 Feb 2024
Dear Cori,Thank you for sharing your feedback. We look forward to another opportunity to serve you should your travels bring you back our way!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JohnW on 3 Feb 2024
Dear Alex,Thank you for choosing the Marriott Memphis East for your stay. We truly appreciate your business and look forward to another opportunity to serve you should your travels bring you back our way!

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from John W on 3 Feb 2024
Dear Dennis,Thank you for sharing your feedback! We are so pleased to hear that you enjoyed your stay with us and look forward to another opportunity to serve should your travels bring you back our way!

8/10 Good

Joan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was very nice. The bed was wonderful. I was disappointed that the lounge was not open. The biggest disappointment was the hallway smelled very badly of marijuana-- it is a very nauseating smell.
Stayed 2 nights in Dec 2023
Response from John W on 3 Feb 2024
Dear Joan,Thank you for taking the time to share your feedback. We are pleased that you enjoyed the room but want to apologize for the negative experience you had from those guests breaking the rules by smoking in our non-smoking hotel. We look forward to another opportunity to better your experience should your travels bring you back our way!

4/10 Poor

Alexis

Travelled with family and small children
Liked: Staff & service
Location was close to stores and restaurants. Parking was plentiful. There was also a nicely stocked grab and go area inside where you could get food (microwavable entrees, snacks, and drinks). Aside from that the hotel was very much a letdown. I wasn't expecting luxury but I do expect a chain like this to be clean and properly maintained. Shower curtain was very dirty and had mildew/mold at the bottom, and was not heavy enough to keep water inside the tub. Water ended up seeping into the floor creating a hazard every time someone showered. Had to keep a few towels on the floor at all times. There was no microwave in the room, really inconvenient for families with children. If you're looking for bare basics then this place would likely work. I'd happily have paid a little more to stay elsewhere for a night.
Stayed 1 night in Nov 2023
Response from John W on 3 Feb 2024
Dear Alexis,Thank you for taking the time to share your feedback. We truly appreciate your business and apologize that we were not able to exceed your expectations. We look forward to another opportunity to better your experience should your travels bring you back our way!

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from John W on 3 Feb 2024
Dear Reginald,Thank you for taking the time to share your feedback. We truly appreciate your business and look forward to another opportunity to serve you should your travels bring you back our way!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great place,super nice,water in pool would been nice if warmer
Stayed 2 nights in Dec 2023
Response from John W on 3 Feb 2024
Dear Mary,We are so happy to hear that you enjoyed your time with us. We appreciate your business and look forward to another opportunity to serve you should your travels bring you back our way!

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff!! They make u feel comfortable and makes u part of them
Stayed 3 nights in Dec 2023
Response from John W on 3 Feb 2024
Dear Jimmy,Thank you so much for sharing your feedback. We look forward to another opportunity to serve you should your travels bring you back our way!

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from John W on 3 Feb 2024
Dear James,Thank you for choosing the Marriott Memphis East for your stay. We truly appreciate your business and look forward to another opportunity to serve you should your travels bring you back our way!

10/10 Excellent

Genever

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great , we took our baby with us, very comfortable and I slept great
Stayed 1 night in Dec 2023
Response from John W on 3 Feb 2024
Dear Genever.We are so happy to hear that you enjoyed your time with us. We look forward to another opportunity to serve you should your travels bring you back our way.

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome
Stayed 2 nights in Dec 2023
Response from John W on 3 Feb 2024
Dear Manish,Thank you so much for taking the time to share your feedback. We hope for another opportunity to serve you again if your travels bring you back our way.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John W on 3 Feb 2024
Dear Andrew,Thank you so much for taking the time to share your review. We look forward to another opportunity to serve you should your travels bring you back our way.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best stay at this location! The room was clean, the beds was very comfortable, the bathroom was clean and the staff was wonderful!!!! The only thing that i wasn't impressed with was you had to pay fo the wifi. Will definitely be stay again when im in Memphis!
Stayed 1 night in Nov 2023

4/10 Poor

Andrew

Travelled with pets
Liked: Cleanliness
Property was clean enough but it was a nickle and dime facility. Wifi? $15/day if you don't sign up for their program. Movies, $30. Breakfast, $20 for an egg sandwich that you could get from mcdonalds for a fraction of the price. Hot Tub, Broken. People blasting music in the parking lot, security did get them to stop but they just started back up again after they left. Really dissapointed in this hotel
Stayed 2 nights in Nov 2023

6/10 Okay

Ingrid

Business traveller
Liked: Cleanliness, staff & service, amenities
Unfortunately the shower water did not heat up.
Stayed 1 night in Nov 2023

10/10 Excellent

Allison

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable one night stay. Would book again for sure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 1 night in Nov 2023

10/10 Excellent

Tanesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything , but my favorite was the lady that checked me in. She was so friendly and quick. I forgot to ask her her name. I loved my room. Everything was so clean. And the beds was so comfortable. The bartender was also friendly. He suggested me a red wine. That was so smooth. I will definitely stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
Spent one night and can’t complain
Stayed 1 night in Nov 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023